For the past six months I have been focusing on trying as many Taco Tuesday places as possible, trying to avoid the national chain places (which I do anyway) and honing in on the little hole in the wall mom & pop places. Mexican food is a particular challenge due to a lot of factors, high on the list is that places like Taco Bell have so conditioned Americans into a stereotype of Mexican food that they have no idea what constitutes good and bad cooking. As a result I've found some fantastic little greasy spoon places that have only been rated 1 or 2 stars here at Yelp.
Pollos LaChuya caught my attention for the opposite reason - in only about 15 months they have a whopping 130 reviews with a solid 5-star rating and only 13 not-so-glowing reviews (when you take into account that 14 of their reviews are hidden because they are questionable). That's quite an accomplishment for a place that's tucked into a dark corner of a quiet mall and is about as big as most living rooms with a staff of one counter person and one cook. My Taco Tuesday visit was at prime dinner time and the place was deserted with only a couple of customers visiting the whole time we were there. I'm not sure it all adds up for me.
I was frustrated and almost changed my mind about even going because every link I looked at online seemed to have wildly different prices for their menu items and the general overview made them look incredibly overpriced. When I got there and looked at the menu board for myself I could that their choices are very limited, mostly a few variations on a chicken dinner priced according to how much meat you want. I opted for the half-chicken which offers a choice of two sides from predictable choices like beans, rice, macaroni salad, etc. The dinner plate also includes some warm tortillas and some garnishes.
Since grilled chicken is why you would choose to come here let's start with that. Half a chicken is a lot of meat, so much that I had to take the rest home with me. It is mesquite grilled and tender. I would neither use the words juicy nor dry to describe it because so many fast food places inject so much water and chemicals into their chicken that most people forget what chicken is supposed to taste like. In reality it tends to be dry in the sense of how it would taste if you grilled it at home on your own barbecue. The skin is crispy and deeply infused with the flavor of the grilling process. If you have been conditioned to think that Mexican food is supposed to taste "hot" or "spicy" you might be disappointed, this chicken tastes like chicken.
The whole pinto beans are served in a soupy gravy and were better quality than the slop you get in some Mexican restaurants but not especially flavorful. The rice reminded me of Minute Rice with some onions cut up into it. It had no resemblance to what most people think of as "Mexican rice".
Like I said, Pollos LaChuya is very tiny but it's kept clean. The décor is stark with no "theme" look, just some paint on the walls and a couple of TV's. In other words, zero ambience.
I am on the fence about what to say about the service since we only dealt with one person who I assume is the owner. He's friendly and talkative but when there's only one person you deal with there is really no "service" to be rated. I join with everyone else who objects to a credit card reader that starts with the question "would you like your meal to cost you 15%, 20% or 30% more today?" Of course it doesn't really say that but who sees the point of adding a tip at a mom & pop when the only employee is the owner?
As far as my rating, there wasn't anything here to love nor was there anything really terribly bad. That usually results in an average score. 117 ""as good as it gets" ratings out of a total of 130 raises a red flag in my mind, no this place is a "not best of class" restaurant. I gave them a rating of 4-stars because in the final analysis I think I got a good meal for $10 (plus drinks) and was treated well, and I want to encourage others to try this place out. read more