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Pollo Tropical

1.7 (104 reviews)
Open • 10:30 am - 12:00 AM (Next day)

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Pollo Tropical Photos

Business Info

POLLO TROPICAL ATMOSPHERE

What's the vibe?
Loud
Casual
Dogs allowed
Good for kids

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Recommended Reviews - Pollo Tropical

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Front
Ryan S.

I stopped by just to grab some yuca fries. We used the drive-thru, so I couldn't see the inside ambiance, but the service was consistently poor. I tried ordering a frozen mango tropichiller from their menu and was told, "we don't sell that here," even though it was listed. There was little acknowledgment or courtesy overall. I asked for a sauce for the yuca fries and honestly I wasn't sure if the attendant heard my request until she handed me the sauce. A simple thank you or you're welcome can change a customers overall experience.

This chicken was charred and tasted like literal ash. Had to peel the skin completely off.

I ordered chicken well done, the cashier Susan, advised that for them well done means burnt. She then proceeded to let the gentleman preparing my chicken breast that I asked for them to be "burnt," and never used the words "well done." She was very rude and unapologetic about it.

a plate of rice and beans
Jennifer T.

Absolutely disgusting. All fat and rice that was at least 2 days old. I've lived here my whole life and have gone to many Pollo tropicals this was absolutely disgusting. The fact that they sold this is insane.

DRIED CHICKEN
Bruce A.

This was the absolute worse chicken I have ever received from any establishment in my life! I went threw the drive threw and order 1/4 grilled chicken with rice and vegetables. The chicken was dryer than cardboard and tasted as such. I feel I was taken advantage of because I went through the drive threw. If I would have entered the store I would have never accepted this trash that they considered chicken. I will never go back there again.

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5 years ago

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6 years ago

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10 years ago

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7 years ago

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11 years ago

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5 years ago

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10 years ago

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11 years ago

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9 years ago

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11 years ago

Chicken was good, a tad bit on the dry side. Service was fast and the restaurant was clean and well kempt.

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10 years ago

I go to this pollo tropical very often. I always get treated politely and my food never takes long. Better than other pollos I've been too.

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8 years ago

this place sucks if your from the 3rd world or an mlk.er you should be use to crappy service and food enjoy

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11 years ago

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12 years ago

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Review Highlights - Pollo Tropical

“I orders 1/2 chicken rice and beans and my girl ordered a tropichop.”

Mentioned in 4 reviews

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Latinos Restaurante - Yucca Fries, Tostones, and double salad portion

Latinos Restaurante

3.8(325 reviews)
4.3 mi
•$$

I can't believe it took me so long to come to Latinos, what a fantastic local gem!…read more We were pleasantly surprised with a lively crowd watching the World Cup games on a new Jumbotron TV they added to the stage. Highly recommend coming here to watch your favorite team play. The beef empanadas were cooked to perfection and overstuffed, we likely could've just split one. The Picanha dinner was cooked fresh and came with so many sides, we took them a large portion for leftovers. The aji picante really stood out, we asked for more to take home. The Arepa Llanera de Picanha was also perfectly cooked & enjoyed very much. They ran out of the standard avocado that comes in it, but instead brought a side of guacamole for me to add. I really like that they did that without me having to ask. We'll definitely be back soon, to watch another match!

The environment was amazing and a great time for the World Cup, the food was delicious. However it…read moretook 90 minutes just to pay for our bill. They had ONE working machine to take payments, and decided that after the final whistle of the game that every table should just line up to pay. They have cards on file from the time we paid for our initial deposit and still refused to let us leave. I shouldn't have to beg for 90 minutes to pay my tab. Again the food is great. The wait staff amazing, they were doing the absolute best they could with the resources they had. But the manager and owner of the restaurant need to be replaced. They had zero organizational skills and zero communication. Would never go back or recommend just for that.

Photos
Latinos Restaurante - Latinos restaurante

Latinos restaurante

Latinos Restaurante
Latinos Restaurante

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El Balcon de las Americas

El Balcon de las Americas

3.8(44 reviews)
5.0 mi

We'd planned on going to another restaurant for lunch but they were closed. This was nearby so we…read moredecided to try them. We have been to this building before when it was a few other places. This one seems to be a winner. They were quite busy when we were there. We looked over the menu. They don't list their daily lunch specials, but there's a small note on the menu to ask about it, so we did. We both chose it for our lunch. The day's lunch special included a delicious plantain soup. The broth was especially flavorful. The soup came first and then shortly afterwards came the entree. The plate had salad, cilantro rice, half a boiled potato, and a thigh/leg quarter chicken topped with a creole sauce. The chicken was quite tender. As the portion was so large, I wound up taking most of my soup home and half of my meal. We shared some very good flan with lots of caramel sauce and whipped cream for dessert. The guy at the neighboring table had a meat plate with blood sausage, chicarones, and churrasco. I'm not a sausage person, but the crispy pork and the steak looked delicious. The lunch special, btw, was very reasonably priced. I'm sure we will be back here again in the future.

A nice lunch stop here after visiting the doctors. This…read moreplace has had several occupants and now El Balcon seems to be attracting more customers than any other occupant . Check out the Daily Lunch Specials. We both had the quarter chicken with cilantro rice, small salad and potato. It came with a generous bowl of delicious soup. Service is efficient and friendly.

Photos
El Balcon de las Americas - Bar area/they will have alcohol soon, once they get their license

Bar area/they will have alcohol soon, once they get their license

El Balcon de las Americas
El Balcon de las Americas - Look at the presentation of their front area

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Look at the presentation of their front area

Pollo Tropical - latin - Updated October 2026

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