I love Pollo Tropical! I bought a takeout of the chicken, rice, and beans combo for two. The plan was to take it home and freeze them. These are the perfect meals to take to work. I was hesitant due to some poor reviews. I thought the service was fast and friendly. Plenty of seating. My only complaint would be that several tables were dirty and left over food was on the floor. I don't know how long it was there, but staff should be aware of the dining area just as much as the prep area. read more

Pollo Tropical - Latin American Near Me - Miami, Florida

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This is our neighborhood Pollo. I'm surprised it's gotten so low ratings. Great service in the drive-through. They're very fast and very attentive. We always get offered sauces and always get something extra. We always get the meal plus some sides. This is a great event because it's so fast compared to other Pollo. Food is always delicious. The chicken of course it's amazing. Great Yucca fries and love The of course the rice and beans doesn't go unnoticed long live.Pollo! read more

I wanted a salad so I stopped in to see what salads you have. Slim pickings. All just with romaine lettuce. No variations of leafs. A little spring mix or arugula salad would be nice. I remember I had gotten the Caesar salad a while back and went with that choice. I was so disappointed. I remember it used to come in a really big circular plate with strips of grilled chicken on top. Now it came in a little oval plate with hardly any lettuce or chicken. I mean you are charging $8.99 for a little bit of lettuce and super chopped up dry chicken. And the chicken was super salty to boot. I wish you would step up your salad game and ease up on the salt. Honestly I don't think I'll be coming back in a long time. Expensive and not worth it. read more

Pollo Tropical - It may look big in the pic but it's a small oval plate. Hardly any lettuce and the chicken was dry and super chopped. - Latin American Near Me - Miami, Florida

I went today during the morning,there was 2 really nice guys at the window ,I'm not sure what both of their names are spelled but one was named Leandro and the other one Dayron? anyways both of them were really nice and helpful.Also the food was in a very good quality and it came out very fast ! read more

4 years later and I decided to give them a chance again after the gym since it has been a long time. Had to request refund because of the wait time. 3 people in front of us also canceled their order. Management have zero leadership skills. The young gentlemen working were being publicly humiliated when they were clearly not being instructed properly. This place needs new management it's ridiculous read more

This location is sooooo poorly run! They run out of chicken, sauces and get the order wrong more often than not... it's close to my house I choose to deal with but the management needs to be shaken up! WOW! read more

Excellent customer service! Thank you! Always correct order. Even though we don't like the ropa vieja on the tostones.

The food is good but at the drive-through they had me pull up and wait almost 15 minutes for them to bring me my order.

Can someone explain to me why this is the ONLY Pollo Tropical that makes you get out of the car when you place a mobile order?! Why don't they have this listed on their website?! They told me today that all mobile orders are not allowed to use the drive thru and they have to park and get out. Why is that?! Isn't this Restaraunt a franchise? Don't franchises all have to act the same?! So again why do we have to get out of a car when a mobile order is placed?! NO OTHER POLLO TROPICAL BANS YOU FROM USING THE DRUVE THRU BECAUSE OF A MOBILE ORDER. Even though they are 2 blocks away from my house I will not be buying from here anymore. They are freaking ridiculous with this stupid rule. read more

I buy the family meal through the drive thru. When I get home. The chicken should be a whole chicken as advertised, yet I have three legs and one breast. And sometimes I have received all legs. What could be improved. Is for employee's to follow instructions and attention to detail. read more

Ive been here several times, and it always something. This time i order through the drive thru and they missed an item from my order. My fault for not checking the bag but still this is something that shouldn't have happened after paying 25 dollars on a meal. I hate that pollo doesn't let you contact the store directly, the wait time is ridiculous for costumer services and my issue cant be resolved. Work on that! read more

The wrap is not the same as advertising, could be better if employees put more attention and integrity on they job, remember customer's satisfaction first . read more

Pollo Tropical - The real and the advertising - Latin American Near Me - Miami, Florida

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The service was amazing and were super nice. The food is delicious and greatly enjoyed. They gave us extra chips, frijoles and steak. Totally recommend it. read more

I came to buy a cesar salad wrap two days in a row. The first time the chicken was burnt within the first bite which ruined the entire taste of the wrap. I came back the second day hoping the same thing would not happen. I had to take out at least 5 pieces of chopped up chicken because it was black/burnt. Made the taste really bad. I won't be getting another one. Also I have come here for years never really had any big complaints but if the chickens going to be burnt and ruin my meal its not worth it. read more

The food is really good and so is the service very clean place love the atmosphere and it moves pretty fast (drive through)

The worst quality pollo tropical in miami. I just have one thing to say. How many feathers does a chicken wing need to have before anyone notices or do they just not care? read more

Pollo Tropical - 5 PC Chicken Wings with 5 feathers. - Latin American Near Me - Miami, Florida

Food was beyond disgusting! Avocado tasted spoiled and sour, had to dump 80% of the food, and to top it off staff refused to speak English. What a joke of establishment! STAY AWAY read more

The place is always clean thanks to Magaly. I always come at lunch time and the manager is always helping. Never had a problem.

Yesterday, while we were visiting we decided to try Pollo Tropical which was close to our AIRNB, through the drive thru we had our dog- a young man with light hair and blue/green eyes was very helpful and management should be made aware!! He helped us select our food and was extremely patient- we loved our food!! The receipt said Effy is that was his name (on receipt) - please thank him for us - great food! Show less Date of visit: October 7, 2023 read more

Always get our orders wrong, closes earlier than scheduled, rude workers, constantly out of items, and the drive through takes ridiculously long. They'll ask you to wait in the parking lot and then not have anyone to bring the food to your car. read more

This place is a joke. It seems as if the managers and employees are not interested in customer service. They don't pay attention to the orders. When there is an issue with the food, apparently it is the customers fault, because the employees act as if you've insulted their abilities. I love Pollo tropical, but this restaurant is not their best example or representation. On a side note, don't try to call the customer service line, they don't answer or return messages. I know I've tried on 4 separate occasions. I won't be going to this restaurant any more, I will take the longer drive to make sure I get the service I want, and feel like the money I work for is well spent read more

The employees at this location DONT like to pinchar!!!! A.K.A WORK!!!. The drive thru line reaches around the block and takes 40-55 min to receive your food. read more

This Pollo Tropical location on 8th Street in Miami is a well managed Pollo Tropical that is efficient at getting everything together when you are hungry and need to feed a larger group. The staff here is very friendly and accommodating to make sure that you have everything you need. read more

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worst pollo tropical of all miami avoid at all cost they said the large tropichop has double chicken qnd they barely gave me any chicken and i ordered a side and was small and overpriced read more

fried plantain are only for online orders . ordered for dine in and the girl on the xounter advised that fried plantain were lnly for online orders . vegetables topping were small quantity . highly dissatisfied. customer service was horrible. so it means that if i would have the placed the plantain order online they would have given them to me? read more

The man in the register was so kind to me and my friends, and his actions really made my day. My friends and I were coming back from a school trip, and we all enjoyed the food and drinks. The bathroom was clean and so was the restaurant itself. 10/10 read more

The food here is delicious although they messed up my order so badly and I didn't get my drink until 20 min after order (only got it because I complained). There service was horrible and the lady kept rolling her eyes after I tried to understand her! read more

So much for "fast " food ! Literally stuck in the middle of the driveway for 30 min waiting to be called to the window . Seriously RIDICULOUS! These people need to get their S*** together ! If I wanted to wait 30 mins for food I go and sit down in a restaurant or cook the food myself ! Once again get your s*** together and stop being atino with the sauce ! read more

Pollo Tropical - a person walking down a street at night - Latin American Near Me - Miami, Florida

This is the worst Pollo tropical in town. The manager S Hernandez has the worst customer services. I asked for just one extra sauce. The drive thru employee and the manager gave me the most horrible attitude. I told them I don't appreciate their attitude ... she told me to go to a new restaurant and don't ever come back..: this store has bad quality of services and even food now... I have complained to the cooperate and no improvement. read more

Absolutely the worst customer service ever!!! The drive through order screen was broken and the audio didn't seem to work as the employees never responded after 5 minutes waiting. Once I drove up the window, I proceeded to let them know what happened and they refused to take an order, stayed that they were busy at the grill and couldn't respond to you when you were at the ordering screen. read more

Ordered a chicken Caesar salad with dressing on the side and a large order of fried yuca. There was no Caesar dressing dressing in the bag. The 2 cilantro sauces were only half full. The worst was the fried yuca had been sitting so long I almost broke a tooth on it. It's on me for even going back to this location. read more

Men rest room. iwas not clean and they took too long too clean it...even I finished my meal and waited...still couldn't get it. Female restroom was nasty as well..no water fountain...the place.is.big..food.is good as always... I expected more since it's closed to the gym...so I could go eat after workout. Front staff was doing their job that day but not the clean staff. This will be my first and only time with this location. read more

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My order is usually wrong when the kid working the tablet drive though is distracted. I pulled up and waited two minutes for him to finish texting on his phone to take my order and then it was wrong, another time waited again for him to finish his cookie before he could take my order ... it was wrong again. He needs to focus a little bit more ... read more

Amicable services and quality Latin food. Not as fast as expected from a "fast food restaurant" but still good place to eat. This location is clean and quite. read more

Pollo Tropical on SW 8 St & 142 Ave. On 3/26/2022 9:26PM the drive-thru cashier tells me no more orders after mine because they close at 10:00PM and have to "clean the whole fucking kitchen". Her words! I get my order and ask for garlic-cilantro sauce. She said there's none, I ask for curry, she says there no sauces at all. Just saying that I have a bad experience every time I go to this location. I usually go once every other month hoping something gets better, but the service just gets poorer every other time. I put 1 star because there's no option for 0. read more

This is the 5th time I order from this place and ALWAYS get the order wrong. I don't know why they ask how you want your tropichop if they're gonna make it however they want it. read more

Pollo Tropical - Two tropichops EXACTLY the same, when the ticket says a completely different thing. - Latin American Near Me - Miami, Florida

The food here is amazing and great service they always serve my food fresh and ready to eat and always provide me with my favorite sauce!

If you ever order via the app, make sure that you check every single item because I truly believe that they go out of their way to make SURE that at least ONE thing is missing or wrong. It's their goal and they are great at it! read more

Worst service at this location ever. They're always out of some thing. Do you want Yucca bites sorry we're out. Do you want soup sorry we're out of that. Try to ask for toppings to take home sorry we don't have any. Don't waste of time coming to this location customer service is subpar. read more

Most of the people that have taken my order have been nice except for a particular guy called Victor. The first time around I greeted him with a smile and everything but as soon as he took my order (like he hates his job and was mad that I was ordering) I thought, oh maybe he is just having a bad day. But dang, I went again and the guy truly is an ass. He just doesn't wanna work there, I get it but man. I have done customer service before you have to at least have a neutral attitude. Dude was straight awful. I am nice to everyone so I didn't want to say anything there. But I would say that is the worst service I have ever gotten. There are other employees there that have taken my order in the past and they are always nice. Victor realmente espero que encuentres un trabajo que al menos no odies hacer read more