I always come to this location. For a quick bite because I'm doing a quick run. And they always get it right. This time the rice was a little bit salty as if someone put the salt on the rice after it was cooked. The service was great and quick but again this was a spot for a quick bite of something filling! read more

Service was great black beans were really liquidity like water. We asked questions and they were understanding and knowledgeable. Calm time for an early Sunday afternoon. read more

They charged me for food and I received half of my order. I didn't realized until I got home that it was missing and they were already closed when I called. Their call system is an automatic one which doesn't help at all. I finally went through multiple choices and got a representative and they told me I had to download the app and sign up for their rewards to receive a "refund" which is literally only a credit. On top of that my food was cold... like really? read more

Starving never ate here before no one spoke English so we showed them a picture of what i wanted. What i got looked like dog food with a couple rolls thrown on a plate. Wish I could upload the pictures it was unbelievable. When I went to complain she asked if I had been there today. WHAT i said yes u just waited on us and this is not what I ordered. So management came took the dogfood plate and brought me something that did resemble the picture of what I ordered. The sauce packet was the best thing in the place. The girl stood over us as we were trying to eat because she wanted to mop the floor. We said goodbye good riddens. Place was semi clean but ambience forget about that unless you're joking. Was located osceola parkway Kissimmee Florida. Try to avoid it. read more

Pollo Tropical - What i was served - Latin American Near Me - Kissimmee, Florida

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Terrible! Undercooked chicken, bony piece with no meat, the soup was terrible! Never coming here again unfortunately. Nothing worst that looking forward to a meal, and then having to throw half of it away for it being undercooked. read more

Always, always, always check your order. Who cares how long others have to wait behind you because they ALWAYS get the order wrong. Check that you have everything BEFORE leaving read more

I don't know who taught the person that wrapped my food, but they need a refresher course. This looks super unappetizing and unprofessional. If I wanted my wrap to look like this, I would have let my 4 year old niece do it. Do better. read more

Pollo Tropical - Grilled Chicken Caesar Wrap - Latin American Near Me - Kissimmee, Florida

Ordered through door dash here! Not bad came hot and fresh. I would say they are not consistent at times when ordering delivery. Be wary that your ordered could get wrong. Just speaking out of experience. read more

Pollo Tropical - Receipt - Latin American Near Me - Kissimmee, Florida

I ordered online through doordash and my order was ready on time, everything accurate to the t. I got the vegan wrap ($8), a custom bowl with beyond meat ($11), and a side of yucca fries ($4). These were the only vegan entrees, and there weren't many vegan sauces, but they were labeled on doordash so that was helpful. The wrap and fries tasted fine although the yucca was a bit dry, but it went well with ketchup. The bowl was filling and just the right saltiness but not very flavorful or special. Overall, a mediocre meal but not an awful one. read more

Pollo Tropical - Custom bowl ($11) - Latin American Near Me - Kissimmee, Florida

I had the TropiChop and it was really good. I had the beef it was so tender and flavorful. The rice had a perfect texture. I wasn't a fan of the taste of the red beans. It wasn't terrible just not my preference. The prices are good for the food you get. It is a good alternative to eating fast food. There wasn't a long wait to get my food and it was pretty busy in there. read more

In overall ,the quality of the food on any Pollo Tropical is average or low average , and in this location is the same and the best example is rice. If you claim be a "tropical food restaurant" you need to know how cook rice. But what really is terrible in this location, is the service specially on the drive-trough . I highly recommend check your order because is going to be wrong, or the bean are read when you ask for black, or something is missing. But this isn't the best part, when you address your complain to the employees , in that moment they give you the best on their Menu, attitude. And no charge. There are not matter how munch you want charge for your food and service, have to be done wright and in this location , good luck! Why the quality isn't a priority in this business? Oh!.... let me answer the question before being ask, why I stop there ? Because my wife love the Chicken Caesar salad and this restaurant is 2 miles away where I live , my next option is 6.5 miles away....have you see the gas price? read more

Didn't know if I could leave another bad review but I hope so. So frustrating, picking up an order for Uber Eats. Told them the manager the name, he walked away, I asked how much time multiple times, he never answered, I thought he was preparing the order. 30 minutes of waiting he tells me he never had the order. WTF? Please do not order from here, Please! read more

Terrible service!!! Decided to take a pit stop on the way down to the Keys and as tradition goes. pollo Tropical is a must have when in Florida. It took about 8 minutes to order and that was with no line. We were quick to get our food, but nothing was right. I ordered yuca fries and got cheese yuca. I ordered two Tropi chop bowls and got a combination of what I asked for but only one bowl. The associate wanted to then argued that we didn't order another one. That was what we asked for it. After repeatedly saying no, but she decided to storm off and had a crap attitude about it. We are on your 7 of our 12 hour ride and dealing with the attitude and poor communication was not what was expected. Please drive past this one and try a different one for your own sanity. read more

Este lugar es lo peor, te apuran, todavía estropean tu pedido y luego se enojan contigo, lo peor es que el hombre repitió mi pedido como yo quería y me dio algo diferente. también son muy baratos para dar pollo como puedes ver en mi foto, No recomendaría venir aquí en absoluto. read more

Pollo Tropical - Create Your Own TropiChop Bowl - Latin American Near Me - Kissimmee, Florida

I've ordered from this location a couple times and most the times they can't seem to get your order right . I usually DoorDash but I'm always missing something terrible and they never answer there phone !!!!!! read more

the night shift SUCKS always, it's been a year that we come here and the food is either not cooked, we're getting an attitude just for ordering food, always forgetting something but today did it for me, they gave me expired ceaser dressing not to mention I had to drive back around 2 twice because they forgot it, the chicken taste like it's been in that salad container for days read more

It takes a special kind of person to make this and think anyone would want to come back. I worked at this location when I was a teenager and I would of never served this on drive tru. The fact that you would literally sprinkle 2 pieces of corn and re heated chicken crispy supposedly I continue to go back with a new attitude every time to give it that billion chance and wow this was it for me 15 dollars later I am still hungry and still wondering why this ppl think it's okay to be this shity at your job read more

Pollo Tropical - Tropic shit - Latin American Near Me - Kissimmee, Florida

Good food at a good value. If you are dining with another person, consider getting the 1/2 chicken rather than 2 1/4 meals and asking for a 2nd plate. Love the plantains and the sauce island. Definitely try the pineapple run sauce. read more

Pollo Tropical - Before we split the 1/2 chicken. Large side of plantations on the side. - Latin American Near Me - Kissimmee, Florida

I went to the Pollo tropical at the loop hoping that the food and presentation was going to be different but as far as my experience they are all the same . The food is still poor the presentation is still ugly. We went to the Pollo tropical at the loop. I have posted a pics of what I received as opposed to what was suppose to be that never was. We spent $48.00 and this is some of the unpleasantries. read more

Pollo Tropical - What I received! - Latin American Near Me - Kissimmee, Florida

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The service sucks the drive through crew suck and are super ghetto and rude !!!!. They always act like your bothering them by ordering!!, never give different options they just want you to hurry up with your order and go! Super freaking rude people... they never offer the sauces or explain the different sauces they have. It is super irritating to go to this Pollo Tropical, which is in Buena Ventura lakes. The whole entire staff need customer service training ASAP.... they have a whole mess going on there. read more

Food was cold, chicken wasn't cooked all the way. Little girl giving out food was confused. Messed up orders on customer in front of me and mine. Place looked unclean. Trash cans full. Bathroom not clean. This place was a good place too ear. Hope they get better. read more

Unfortunately this is the closest pollo tropical to my house so we come here often. Possibly once a week or a few times a month, so we are pretty regular here. We have met different drive thru ladies, and all of them one meaner than their other. Ever since a young lady named Cristina (she was the nicest) that used to tend the window, Luz, and all the other ones that work on the window are seriously not enjoying their job and it shows! The other day my husband went to order some food for our family. And luckily they had chicken, bc apparently nothing else was done or read or they had....no apple, juice, no sauces, no yuca, no bread... And most likely this is the reason why the young lady was frustrated however this doesn't justify her screaming to the customers and being rude to the car in front of me and us. Needless to say the order was very wrongly made that day and other days prior too...so we just decided we didn't want to eat here any longer. read more

Be careful and check your food. No was going here and thought it was just ok ans one day I found pcs of plastic in the food. Long white pcs of plastic I guess from the bags they heat the food out of. I put the pcs of plastic aside and looked further and spotted something that resembled finger nails clippings WTH??? I'm so over the whole chain right now #cookathome read more

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Good food, but half the time they get your order wrong and 100% of time you get one star customer service rivaling only the nearby Popeyes in worst customer experience. They really need to hire better workers. Been going here for years by the way, under a few different managements. Always the same story. read more

Ordered from here via Uber Eats twice and unfortunately portions of our order were wrong each time. Uber Eats did give us a refund, so that at least helped. Food is tasty for sure, but definitely won't be ordering again from here until they start getting their orders right again read more

The worst Pollo Tropical that I have EVER been to. Service is terrible, barely anyone can speak English which makes it difficult for non Spanish speakers to order. Food is always lacking (rice is hard, like it's been sitting for far too long or it came from the bottom of the pan, beans are always watered down - I always seem to get 1/4 of the container beans and the rest sauce, chicken is dried out, sauces run out) and forget it if you get any special - they hardly put any rice/beans and you get the smallest pieces of chicken. One day I waited 20 mins+ in line to find out that a person came from the drive thru line with his order and he was missing the chicken, an associate then said he had to wait 30 mins for the chicken which is absurd - I left and went to another location. They are always running out of chicken. For fast food service, I would not and highly recommend for you to not go to this location, you're better off at the Crosslands (Loop) location. read more

After arriving a little late to pick up my online order, I had to wait what seemed like 10 minutes to get someone's attention. I gave them my name and they passed me my food without comment. It felt light so I checked it to find out I was missing one meal. I went back to the pick-up counter to again try to get someone's attention. Once noticed, they looked at the receipt, made the meal and passed it to me without a word. This place is just too busy or understaffed to give good service for those waiting. read more

So Being that there isn't a location in Saint Cloud and my daughter was under the weather and ask for soup from this place We took the ride we get there and Lucy in the drive through was very nice but didn't hear to add sauce to the bag so half way back I realized it wasn't there so we turned around I walk inside and no one at the register spoke any English nor did they understand that I just needed a slightly bigger container than what they had available at the side bar so once they called out for someone who spoke English I was told sorry I'm not allowed extremely frustrating not to mention the side bar looked a hot mess when yet they had about 7 ppl behind the counter this is not the first time having an issue at this location maybe better luck next time read more

Pollo Tropical - Sauce Bar - Latin American Near Me - Kissimmee, Florida

This people never sending what you order. I have tried different of their restaurants without any luck. There is always something missing from your order. I hate it! read more

Alexandra so busy talking to co worker and laughing she forgot to mention protein on the side! Then had said co workers picking it out of my salad!!!! Just f*****ng great customer service especially with food read more

Que pasa con este lugar que cada vez está peor , acabo de ordenar un tropichop y parece comida vieja , alguien tiene que hacer algo al respecto xk no es justo que uno pague por semejante comida si s ele puede llamar así read more

Out of 10 Pollo Tropical experience 9 have be horrible, It seems consistent that all of these restaurants have severe customer service issues! As I cant stand ordering in this chain because the poor customer service, my wife talked me into ordering thru uber eats. Big mistake Her order was incorrect and they completely didn't send my order at all! Could not reach the restaurant as they NEVER ANSWER THE PHONE! But BIG kudos to Uber eats as they didn't even ask me any questions and just gave me my full refund! This was my last time EVER ENTERING OR ORDERING FROM THIS HORRIBLE FRANCHISE! read more

Typical and consistent. Clean and not too busy yet.Friendly workers . Casual vibe. Oh I just realized no music on. Missing my island vibes.

Omg! We were the 4th car in line and we've now been here 35 mins. What is going on. Still sitting at the window to receive food. Girl said she just clocked in and has no idea what's going on. Serious slow bad service read more

After my last review I got contacted by management, is great to see that they care , and they did made it right , thank you

Pollo Tropical is good stuff but you'd do well to avoid this location. Dining room is dirty -- everything is sticky, including the floors and chair backs and the cashier spent twelve minutes taking a single order while the line stretched longer and longer. At the same time, the same group of four customers are still waiting for their orders. When I'm finally served, the rice is cold -- like from a refrigerator -- and the quarter chicken is the size of a guinea pig. Pass! read more

pollo tropical is my go-to , and this specific restaurant never fails me delish! 100% recommended.

I have been dining in the Crossland shopping center area one there and it's been good bitcoin my last visits I noticed the portions are smaller, do not recommend for a hearty meal. Rob C and no bueno. read more

Decent. I liken this to the subway version of Bahama Breeze. Rice bowl with chicken and beans was average. Shrimp was so-so. Not bad by any means, but also nothing to "write home about". This wouldn't be my first option if in "The Loop" area. Regardless, maybe worth trying if fast food island style is your thing. read more

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Decent. But not great. came for dinner around 730 PM BBQ Chicken and Pork tasted Good. Mac N cheese, was good, nice cheesy flavor. Brown rice, you can skip Red beans pretty good. Cesar salad you can skip, but there is almost nothing with fiber on the menu. so if you like being constipated, just eat meat, rice and starch. Rolls that come with the family dinner, eh. no squishy or fresh. totally ignored them after one bite. Anyhow... service. not good. Slow. many people just standing there with their arms crossed waiting for food. I went here originally for the fried yucca with garlic. I thought i ordered it with my original order, but it wasnt ordered. then I ordered it seperately. Ok. 2 minutes then the employee informs me that the deep fry oil was too dark, so it wasnt very good. so i got the steamed ones. flavorless. Fast food places need to replace deep fryer oil in between lunch and dinner to be prepared . its supposed to be a signature item for this chain right? In any case, we ate the food, and packed up the leftovers, but i wont be rushing back anytime soon. You gotta know what you are getting, and what you are not I am sure everything mentioned can be improved with some operations improvement. read more