I came here on a weeknight to redeem a free meal. It was not crowded, but they had a couple people inside. There was quite a bit of staff for it not being packed. I got a rotisserie half chicken with some sides. And honestly, it was good. Ordering was easy at the counter and food came out quick. You can't expect much for a fast food place and they didn't do anything above and beyond. I tipped the expo person and he was unsure if he was allowed to accept tips but I insisted. I'd come back here but the parking lot is small. read more

Pollo Tropical - Inside - Latin American Near Me - Delray Beach, Florida

Sometimes you just need fast food and Pollo is the one option I turn to. It's super affordable for a whole bird, their beans are so good and ... the sauce! Do NOT forget the sauce. If anything, ask for extra cilantro garlic and curry mustard. It's the only way to eat Pollo! While they have a seating area, I'd recommend doing the drive through. read more

Pollo Tropical - Curry mustard sauce - Latin American Near Me - Delray Beach, Florida

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Everyone loved the Togo meals. Includes everything you need to feed a crowd. Serving spoons and plates. Generous amounts of rice. read more

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Ordered the cilantro garlic chicken sandwich and it was really disappointing. It was poorly put together, barely had any sauce so it was super dry, missing pickles, and the lettuce looked wilted. I come here often and this was not the usual quality. Unfortunately didn't notice until I got home, otherwise I would've said something. Hoping management can make this right. read more

I ordered two large chicken soups because I'm sick and really needed some soup and a small order of plantains. I get home very much looking forward to eat my soup which I've had from PolloTropical before and it was actually soup. What I got was a thick, nasty potato mush mess. It is disgusting un edible. I just threw my incomplete food order away even the plantains were disgusting. The food was un edible. I would never go back to this place again, which is a shame because I used to love PolloTropical they used to be a great establishment for fast, somewhat healthy food not any longer. read more

Pollo Tropical - Not soup, extremely thick, potato, mush, mush disgusting - Latin American Near Me - Delray Beach, Florida

We stopped in to get the family some lunch while visiting their grandma. The place looked clean inside and the guy who rung us up was helpful. It had been awhile since I had Pollo and I really missed my favorite, quesadilla salad. But the avocado crispy chicken salad was good, especially with my favorite chipotle dressing. read more

Pollo Tropical - How my Avocado Chicken Salad - Crispy should have looked with avocado cut... - Latin American Near Me - Delray Beach, Florida

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Polo tropical chicken is the best, gotta try the garlic white sauce. Can't enjoy if I don't have that. The black beans are good too with white rice, so yummy. read more

Went to Pollo tropical today for lunch. It was just 12 PM and there was a line starting to form only one person at the register and I waited approximately 20 minutes to take my order and then over 25 minutes to get my grilled chicken. First going to Pollo tropical and having to wait almost an hour is ridiculous. Second when I got my chicken I ordered a half chicken. It was a tiny breast a leg, a wing and a tie the wing was disgusting and the thigh was basically just bone and a little bit of skin with no meat. Absolutely disgusting. I have now decided that probably tropical is a no go. read more

Our experience at this Pollo Tropical location was not good at all. From the moment we walked in, the associates didn't even look at us, didn't greet us, and overall were very unprofessional. When we got home, we realized our order was missing one piece of chicken, the plantains, and the pork on one side. We had to drive back to return the food, and although they replaced the order, the chicken pieces were extremely small. I'm not sure if this is a new change from the store in general or if it's just this specific location. The only pleasant person we encountered was one male employee in the kitchen -- not the cashier. This happened around 9:45 PM on November 22, and we had ordered the Tropical Trio. We will never return to this location and let our friends know not to come here either. read more

Haven't tried this place yet but food looks appetizing and delicious . Right on the main st in Framingham so parking a pia at times. read more

Pollo Tropical is such a great restaurant for so many reasons. The sauces, variety of options, the fact that everything is cooked directly in sight of customers. I'll be honest, I'm not quite sure why this location has such horrible reviews. While the staff wasn't very friendly, they were efficient and got me my food in an timely mannerThey did give me the wrong type of yuca, but it was still delicious. If you're craving some mojo pork, rice and beans, or yuca, give this place a shot! read more

Horrible experience at this particular pollo tropical location. Ordered the cilantro fry chicken sandwich with fries took forever to get the order! Wait almost 20 min!!! Chicken was not freshly fry and fries were cold! I won't recommend this place to anyone. read more

The staff was helpful and welcoming Why do restaurants think it is OK to serve unripened avocado. I have had three places do that lately..one was a Mexican place. This salad had black beans. corn and fresh lettuce. with grilled chicken on top. All was well until I could barely cut the avocado and when I took a bite it was nowhere near ripe...GROSS read more

We came back to this Pollo Tropical after being away for 3 years. At that time, it was one of our favorites for lunches, etc. The food is still good, but the atmosphere is less laid-back.Workers seemed frantic & got part of our order wrong. Note: They fixed it immediately. We also miss the condiments table, where you could choose the salsas, etc. All-in-all, it was ok, but not as fun. read more

I don't get all the bad reviews, or maybe I got lucky. Service was fast and courteous, food was pretty tasty, they gave us plenty of condiments and even made a fresh batch of cheesy yuca bites even though it was approaching closing time. read more

Great service great value and amazing chicken! You will find a line at meal times, but they have the best family meals around for a great price. When you don't know what you're having for dinner go Pollo Tropical! read more

Pollo is pollo for the most part. But this particular location always has the worst service. Same girl at drive thru windows my last two times is flat out rude ,unresponsive, and she hates people and is the most Unhelpful person they can could possibly put at that window. Small little girl with braids. Rude. Stick her in the back and make her wash dishes. She's ruining your drive thru line. read more

The chicken is dry and tasteless. The side dishes are not much better. Very disappointing meal--I couldn't even finish it

Excellent marinated chicken fresh cooked on the open grill, served hot off the grill with white rice and black beans. The chicken is tender and delicious and the beans are phenomenal, the real deal Cuban beans. I have returned numerous times to this Pollo Tropical location as I find it the BEST and FRESHEST food that money can buy. I cannot say enough about the food at this Pollo Tropical. The manager and staff are professional and pay attention to detail throughout the restaurant. read more

The description says tender and grilled to perfection, but it most definitely is not! This is one of the toughest steaks I've ever eaten. Can't even dip it in the sauce because they won't give it to you. I ended up giving it to my dog. You're basically spending $14 on rice beans, and a side. The roll even feels like it's been sitting out for days. Don't waste your money on it. Everyone there was rude and the guy working the drive thru line is an asshole. read more

Pollo Tropical - Churrasco Steak Platter (ARCHIVED) - Latin American Near Me - Delray Beach, Florida

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Who is this new girl you have working the drive-through? She is the most rude human being I've ever encountered in my life. She's just so short with her words and literally barks/snaps at you. SHE GIVES ME ANXIETY!!! The past few times I have come through the drive-through this person has been working and it has been a terrible experience. So incredible rude... And no FRIES AGAIN!? And then also lying and saying that you don't have garlic sauce? More like you're too effing lazy to go back and squirt some into cups. I'm tired of being ripped off and I'm tired of your rude employees! Not in this economy! DONE! NEVER COMING BACK AGAIN read more

Ordered 1/4 dark meat chicken that was very dry, as if it had been in a warming tray for a long time. Had a bowl of chicken soup that was 3/4 full of large chunks of potatoes. And finally the plantains were too dry. All in all, a very disappointing experience - a lot has changed with this fast-food establishment in the last three years. read more

Chicken, rice, and plantains. What else is better than this? I have never tried this place before until recently when my family told me how great it is. When I first walk in here was a huge scent of roasted chicken. after ordering there is a dipping sauce bar with many different sauces. My most favorite one is pollo pollo (spicy), and the pineapple one. We ordered two whole chicken with rice and beans, a side of corn, side of rolls and a large side of plantains. The chicken was super moist and yummy. The chicken was lacking a bit of flavor but it was nothing after added the sauces. The rice and beans wasn't that great but it was good carbs to go with the chicken. The corn was ok, nothing special. The large side of plantains was good. I would totally pick this place over any other fast food joint. I just wish this was near where I am. read more

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If you don't check your bag when you go to the drive-through, you'll be in big trouble. The one time I didn't check I ordered a Keylime pie and when I got home the pie wasn't in there. Since it was late, they were closed when I got back to the store. read more

The rating for this place is accurate. Food is good, but service is 1 star at best. I have frequented this place over the past few years and the food is always good. However, the staff is 50% atrocious because 50% of the time the order is wrong- I mean completely wrong. If you catch it and ask for it to be fixed, you get an attitude and still get the wrong meal. Unfortunately, Incompetence at its worst. Hopefully none of the bad employees are making more than $5/hr. They're ruining a great concept. read more

S-L-O-W. Glacially, except without the Florida heat. Spent 30 minutes getting a chicken lunch. Drive through should be faster.... And then they got the order wrong and charged me for the order I made, not the order I received. All over horrible. Never again! Update to owner response: if you actually do give feedback, I ordered dark meat and got light meat, ordered and paid for 2 sides and got rice and beans. And took 30 minutes in drive thru to get the order wrong! read more

It's a scary place on a Friday night. Of course the drive thru is packed and parking is limited. We braved inside and had planned to eat in...yeah right. Ordered 2 steak tropibowls and a chicken plate. At counter pickup was told NO CHURRASCO SAUCE! How does one sell a product without the main ingredient? Very disappointed. Almost asked for a refund if we were not starving. The tables were NOT cleaned. Order prep girl at counter had that "opposite of friendly service" look and attitude. Hey, if your life plan is to work at a Pollo on a Friday night, act like you appreciate the job! I watched her make my two steak bowls with very little meat...one had 6 pieces, one had 3. Wow! What service! She just covers up the small one with veggies! The place was so disgusting, we decided to pack it up and leave. Their chicken was dry and had very little meat. If not for the yuca, I'd be left starving. Ok...we'll chalk it up to making wrong choices on an empty stomach! Never again! I always save my receipt to provide a proper corporate complaint at a later time. read more

While the food is good, the service is awful. My husband ordered us 2 tropichops, yuca fries and multiple sauces. He got the to-go bag, drove home and when we unpacked, we noticed the missing yuca fries and curry mustard sauce. Being that the restaurant is 10 minutes from our house, it's illogical to drive back. So now, we paid for an item we didn't receive which is upsetting to say the least. ALWAYS CHECK YOUR TO GO BAG! The employees cannot be trusted to ensure your order is complete. read more

This restaurant has good food. But the employees never change there gloves. One guy touch walls , his face with the gloves on. Than when I told him to change his gloves he got a attitude. And the food line was messy. food all. Around the station . horrible. I left read more

Your staff sucks... "Can I have some cheesy yucca bites?" "No" "You mean you don't have any... can I get regular yucca?" "No" "Can I get some fries?" "NO! We are closing in 15 min. Only chicken sandwich and bowls." EXCUSE ME!? If I owned this location I would be so angry. The employees are basically taking money out of your pockets because they're too lazy to keep the frier on until the actual closing time. And the attitude!? Puhleeease. read more

Terrible customer service and it doesn't help that they still have their employees fully masked and behind thick glass. Went in with my daughter for a simple order of chips and salsa and the cashier couldn't get it done. If you want to stand in front of glass looking like an idiot trying to think of different ways to scream chips head on in. read more

I got to the drive stand to order food and no one assisted me at 10:50am and no one assisted me. I came inside and it was like a ghost town. I found one young lady hiding behind the counter. I was late to work ordering food. read more

³poor service, for a fast food drive thru, it just Leaves a lot to be desired. 4 out of 5 times I got someone else's order. Have not been back. read more

We came here today and ordered lunch from the drive thru and the woman taking the orders was extremely rude and rushing although the peak lunch hours were over and no other cars were behind us. We then got our burnt, overcooked 1/4 chicken which was mostly bone. Stop rushing orders and food and maybe it will come out better tasting. read more

Pollo Tropical - Latin American Near Me - Delray Beach, Florida

BEWARE, GIVEN RAW CHICKEN. Was charged the wrong check and told I couldn't be refunded, said whatever but then came home to uncooked chicken. The staff did not care that they are serving unsafe food. MAJOR PROBLEM! read more

Pollo Tropical - RAW. Boneless Chicken Breast. - Latin American Near Me - Delray Beach, Florida

It was not appetizing like the commercial the Churros rice and beans ? Will not be back

I try to stay away from fast food. But every now and then the urge strikes. I live in Coral Springs & the Pollo Tropical near me is just gross. However, I really like the Delray Pollo Tropical & since I was craving yellow rice & I was visiting a friend in Delray I decided to satisfy my craving. I have been to this location several times over the last few years. The inside is usually clean & the employees have always been friendly. Every time I have been inside this restaurant an employee has been tidying up the "sauce & condiment" bar which I love. Lets face it, people can be disgusting. I really appreciate that they keep this area clean. I love love love the curry mustard sauce. And I would hate to see it mixed in with another sauce because people can be sloppy & just are careless. This happens all the time in the Coral Springs store. Disgusting. Last night I went through the drive thru. The order taker was a little confused but our order was perfect with no mistakes. I ordered the small bowl with yellow rice, black beans and chicken. The small bowl is pretty large & a great deal at less than five bucks. My food was fresh and hot & very good. No complaints. The chicken was very moist and the black beans were tasty. I was actually surprised at all the veggies in the rice. Peas, carrots, onions & broccoli were all mixed in with the yellow rice & the rice was fresh & not clumpy at all. Delicious. I would recommend this Pollo Tropical because it is clean, the employees are nice & the food is good. It's also a great value since their prices are pretty reasonable. My tip would be to try the curry mustard. I think it's incredible. read more

I got here at 2:42. The line is long. There are 8 people in front of me. The place is kinda empty. 7 people. There is only 1 cashier!! What? There are 2 cars in the drive thru. I guess it's because it is Thursday. Looks like people are getting their food fast. About 2 minutes Ordered half chicken with yuca and salad as sides. Food tastes good. Yuca is an aquired taste. Over all a good experience. They could have had 2 order takers to make the line go faster read more

Pollo Tropical - Latin American Near Me - Delray Beach, Florida

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This place is awful at lunch time during the week. I don't know if they are understaffed or what but it takes too long to get your take out lunch here. AWFULLLLL!!! FIX ITTTT! read more

Google says you're open until midnight, it's 11 and we drive up you serve the car in front of us and lock the window when we pull up.