Love this place - the food is amazing, the prices are reasonable, and the music played keeps your toes tappin'. HOWEVER... This is not a "bad" review, BUT unfortunately this place made some significant changes in the last few months that really changed the entire vibe of the place, taking it down to a level that now competes with cheapie fast food joints instead of competing with better dining places like Chipotle, Chicken Salad Chicks, etc. It used to stand out for the real silverware, plates, and meals delivered to the customer at their table. Now, that has changed, and IMHO, not for the better... First, they redid the dining room to (I assume) allow more seating, and in the process did away with all but 2 full booths (something important for those of us with bad backs). Second, they eliminated the real plates and real silverware and now use cheapie plastic utensils and disposable plates. And finally, they did away with delivering orders out to the customers tables. So now you have to try hard to listen for your number being called and get up and get your own darn food. I was very disappointed with all these changes on our visit today as we loved the things noted above that set Pollo Tropical apart from the others. Now it seems they are lowering the experience customers have rather than trying to make it better. :-( A couple comments on the dining room. They now only have a single person assigned to the dining room during the busiest part of the day and she was doing a great job and running her buns off making sure things were clean and everything stocked. She was super sweet and friendly and made sure we had everything we needed and were enjoying our meal. She also did an EXCELLENT job of keeping dining room cleaned and the sauce bar spotless as well. But it was obvious that another person in the dining room during crush periods like weekday lunch time would be a very good thing. Our food was (as usual) FANNNNNNNNNNNNTASTIC. The new ribs are deliciously sweet and fall right off the bone, and the chicken of course is also out of this world. We will continue to be customers, but are disappointed in the "improved" Pollo Tropical's dining room experience. read more

The food was very good. It was our first time eating at this restaurant. They were sold out of some things because I guess it was a busy weekend! The server was friendly and knowledgeable. The place was pretty clean. The floor was a little sticky. read more

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Wow- it's been 6 years since I came in here last but decided to give the a try again. It's like the old Pollo is back- food was great - sauces were amazing and service was friendly . So glad they have had a major change and I look forward to coming back now!!!! read more

Pollo Tropical - Cashier had no desire to be in front of customers and manager is ok with this and condition of restaurant - Latin American Near Me - Daytona Beach, Florida

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asked for salt and water cups and a guy with short black hair said "I don't have time for that" and walked away and went into the back.

Good afternoon, I like pollo tropical but today I ordered a chicken soup to go and when I opened the plate they didn't put chicken, only potatoes and broth. Thank you. read more

The atmosphere is simple but sufficient. The music is soft enough to converse over it. Our food ( avocado tropichop and a quarter chicken) were edible at best but lacking Latin flavor. My Quattro leches was frozen solid and I had to take it home to thaw. This location doesn't have a fountain refill and drink refill requests are a low priority. We didn't get napkins with our order and when I asked for them I was met with unfriendly stares. Also had to request pepper because nothing is out for the taking. Other locations seem to be better... not sure what this owner is thinking. read more

I ate here for dinner last year and was sick the next 24 hours. Unfortunately I was working on a live show, so that was a major inconvenience. read more

Pollo Tropical - the front of a restaurant at night - Latin American Near Me - Daytona Beach, Florida

Pretty sad, I used to get great food at Pollo Tropical but this place had some very dry chicken and the sides were bland. The salsas that used to be a help yourself are now being hidden behind the counter and only provided upon request (thanks to politics and Covid). The place itself smelled dirty and looked beat down. What a waste of a good business model. They lost me as a customer until they rebrand or do a complete makeover as I like to trust what I eat. Maybe chic-fil-a will take over the grilled chicken space also. Note: reading other reviews below this review shows that the owner knows of the problems I have listed and has not done anything about it, especially the dirty restaurant. This is a long term problem that has not been addressed and I'll bet this place is close to being shut down. At a minimum the health department needs to pay a visit. read more

Ordered delivery to a hotel nearby the restaurant. 1.Food was "Refrigerator" cold 2. No utencilutensils!? 3. Food looked poisonous 4. No bread with order This is the worst experience at a pollo tropical. Thursday night not much business going on. No excuse. I couldn't eat rice and beans without utensils. Ridiculous. Food was cold and looked very bad. My steak dinner looked like someone else's food that was thrown away. Not even one sauce was put in our order of two entrees. Horrible and pathetic. read more

Pollo Tropical - It's supposed to be the grilled churrasco steak. It looks like someone else's food they threw away! - Latin American Near Me - Daytona Beach, Florida

I have been to pollo tropical in south Florida and when it was in port Orange Florida. It was always very good clean place. The location in port orange closed and moved to Daytona We were up in Daytona so we thought we would try the Pollo Tropical up there. And tour surprise it was not good. The restaurant itself for being a fairly new one was extremely dirty water all over napkins all over tables not cleaned. Food was not up to par. I put in a complaint About this location I have yet to receive an email. I would not recommend this to anyone customer service was poor. The screens were not working on a menu I ordered something they said they no longer had very dissatisfied will never go back again. read more

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I usually like this place for their Chicken. But when I ordered today thru DOORDASH they were having 20% discount on what I usually oder the Whole Chicken with 4 rolls. This time I received all Bones in small quantities and forgot my 4 Rolls. Hmmm saved $3.85 but all bones no rolls. Not worth it. You get what you paid for. But , actually Publix or Sam's Club Chickens are better. BEING CONSISTENT IN YOUR MENU IS CRUCIAL FOR YOUR BUSINESS TO SUCEED. DISSAPOINTED. read more

We were so excited that we found a Pollo Trópical in the area, not certain if the chain has gone down or it's just this location, but the food was awful!!!! Salty, tasteless and their famous chicken soup was watery and just all around bad. So, so disappointing. Don't waste your $ - Sad... Apart from the food, the place felt dirty, loud music and the attendant was hard to hear/understand. I sincerely hope it's just this location, and not that the entire chain has gone bad. read more

I always like to try to give places an opportunity to rectify themselves or to maybe I just had my own opinion the first time so I thought I'd come back to Pollo tropical, and yeah, no it's just not good food. I think the chicken that I got and it was about 12 o'clock in the afternoon, I think it was from the night before because it had that kind of kind of already Cooked look to it kind of dried out at the ends. So needless to say, I gave it a chance the first time and it was bad, and I gave it a second chance and that's all it's getting from me. The other thing is, they don't clean off the tables. The floors are kind of dirty. It's just not up to par. So when I got my mail, it was like a chicken breast right and in a dried out chicken wing and it had a neck bone hanging on it and so Iasked him to take it off. He grabs it with the prong takes it over to a to the wood block and chops off the neck. Then put it back on my plate. read more

Pollo Tropical - This is the area you put your order in - Latin American Near Me - Daytona Beach, Florida

Someone really put this chicken leg in my order. Where is the rest of it at? Also, I come here almost 3 times a week. And tbh their chicken is not all that. It's usually dry. So I have to order dark meat just so I'm not chewing for hours. But it's the only fast food that is somewhat healthy. read more

Pollo Tropical - Latin American Near Me - Daytona Beach, Florida

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So I'm no stranger to this particular location when it comes to fast food service and pollo tropical. The first few times I've been here they forgot to put chicken, the main protein in my entree. After so many frustrated drive throughs and double checking my order every time, I have recently noticed a positive change in their customer service. I don't know if they change their team or decided to re train their whole staff, but it has definitely gotten a tad bit better when it comes to customer service. I ordered my usual, the tropichop bowl with crispy chicken and my husband ordered the same with grilled. And both food came out hot and "fresh". I was actually impressed with the improvements in their service and the wait time for our food. My only complain of the day is that the chicken was lacking. I probably had about 5 to 6 pieces of chopped crispy chicken. If they could portion the amount of protein to accommodate the amount of carbs, that would be great. If you're reading this as an employee of Pollo Tropical in this location, please keep up the good work! You guys are doing great so far. read more

Pollo Tropical - Crispy chicken with rice and black beans - Latin American Near Me - Daytona Beach, Florida

I got a chicken tropi-chop and they forgot my chicken. Just have some overpriced rice and beans.

Good food. Service was a bit questionable and ran out of many option a few hours before closing.

I'm glad to see that this store does busy trade that means it will most likely keep their doors open for a long while! So today I needed my mojo chicken fix by stopping by for the promoted 1/4 special w/ beans/rice for $4! While the food tastes fresh + delicious, I couldn't understand why it took 12 minutes for a single order! (The chicken, rice + beans are already cooked and just need to be served up.) Other locations seem to bring the food out faster! Also, what may seem like a decent deal is questionable when looking at the portion I got as shown. read more

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This location is in need of a deep cleaning. Actually surprised it has a 2 star rating. I had to leave as the trash at the front door was overflowing, floor and tables filthy. I can't imagine what is going on in the kitchen. read more

Bad food, dry chicken and old beans... sign say "we're open" and is only the drive through. We park at the hotel and walk there to find out the dinner is closed. On top of that we got bad food. read more

Delicious as per usual!! We were so excited to see a Pollo Tropical while on holiday as it's been years since we've enjoyed their food. It's always a hit! read more

This is my first time trying Pollo Tropical and so far it was a horrible experience. It didn't have anything to do with the customer service since I did a mobile order, but my whole order was completely wrong. By the time I was able to check my food the restaurant was closed. Luckly I called the store and it went to a customer care center and the lady was very nice and gave me an app credit immediately with no questions asked. The only reason they're getting a one star is because of the customer care agent.. other than that they would've have 0 stars. read more

Will never be ordering from this location again so disappointed. I ordered a meal through Uber eats and almost my entire order was missing. I ordered a boneless chicken breast platter with rice and beans a side, a flan, yuca bites and plantains. I did not receive my rice and beans, side, flan or any of my sauces. read more

Pollo Tropical - a receipt for a salad - Latin American Near Me - Daytona Beach, Florida

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Out of all foutain drinks, sauce's and the place was discussing. Chicken and other food all over the floor. Felt sick within 10 mins of eating there. Will never go back there, it is a shame they used to have good food. read more

Either the employees don't know what they're doing or it's just false advertisement. The menu clearly says if you order a churrasco with chimichurri and get rice and beans and 1 side, it's $13.19 plus tax, they charge me $11.99 plus $3.99 instead for the rice and beans and they added the plantains as a side. Clearly this needs to be corrected. And I have the receipt for proof as well. read more

Trash they didn' have half the things on their menu. The chicken was so over cooked it was inedible. I couldn't even get a beer to drown my sorrows read more

Seeking shelter from the hot Florida sun? Don't come here. AC was on the fritz. It was a little cooler inside the restaurant than outside. The lines was not long, just very slow. And my $3 Mango ice tea? Served warm. read more

I frequently visit this place for my lunch break because the chicken is healthy. But it seems like every time I visit something is always wrong with my order. For example, today when I visited, I realized that I was missing a side item. It was my corn. They also did not have sweet tea available. There was a few times where no dark meat chicken was ready. I spoke with the manager to get an idea of why things were not great there. She was unable to provide me with a clear answer. read more

Went by here en route to Miami, and having never visited any Pollo Tropical restaurants, I can assure you that it was really good. It was so good that I stopped by on our way north and bought the same meal again. read more

everything is dirty. the bathroom is a pigs pen horrible service, rotten avocados none of the tables have been cleaned. plus the cooks weren't wearing gloves. read more

I'd give zero stars if I could. This place is terrible. I ordered online but when I went to pick up my order, the pickup instructions are wrong. Don't use curbside because they won't answer the phone even though you can see them standing around. There's nothing that's says to go through the drive thru, which kind of defeats the entire purpose of ordering ahead just to wait in the drive thru. When I asked a question about where to pick up my food, the employee was rude and had an attitude although I wasn't being nasty. Then they gave me the wrong order anyway. Didn't realize until I was home, everything was cold like it was made hours ago. I really think management needs to get a grip on this place. Rude employees, poor service and bad food really adds up to terrible management. read more

food was horrible, service was also horrible and they gave the wrong size bowl and wouldn't let me pay for the correct one???? ambiance was also bad thanks read more

I remember when this place was once "Tropigrill" It was an awesome restaurant, had the latin/Caribbean music playing. The servings were healthy sized, the customer service was great. This one location is WACK, to be nice. I've ordered food to get home and find 1/2 servings of rice, missing food, wrong orders, and indifference when you tell someone. Ordered all white meat paid extra, told the manager, she pointed out at the cash register screen saying "it says all dark" as if I lied about what I ordered. Pretty pathetic place, it's lost the cultural vibe that "Tropigrill" was all about. read more

The website says it closes at 11, I got to the restaurant at 9:42 and no worker to be found. Poorly ran franchise and I understand everywhere is understaffed but if you can't keep the store up, have signs and broadcast it. I don't recommend this place and I definitely won't come back read more

Staff were not working together effectively and were taking much longer than they should have. Salsa was bad and the fries were low quality. We were missing a whole menu item that was ordered and were lied to about it by the staff. I would not recommend ever! read more

Considering this is a fast-food restaurant, the food is cooked to order and is served hot. Plenary of menu choices make this a standout option. We ordered crispy chicken sandwiches and weren't disappointed. The bun is served toasted, which adds to the authentic Latin flare. read more

Pollo Tropical - Latin American Near Me - Daytona Beach, Florida

Stood in line for 10 mins while 3 of them were on there phones only to get my food that's burnt, flavorless and missing all the sauces

The state should take a look to this place... don't eat there for your own safe. Everything is dirty, the chicken is burn etc..

Site said they were open. Nope. Closed at 8 pm. When I approached the door, the worker was too lazy to even acknowledge me. Another then gave me a hand motion across her throat like "ain't happening". So nasty. No wonder this location has such bad reviews. You'd think restaurants would want business right now. What a waste of money paying these people even minimum wage. read more

Every time we come here, they try to charge us too much for something. We go on Mondays for the $15 family deal. We ask for it, they ring it up, and the total is wrong. When I point it out, they say, "Oh, you want it for $15?" They have to call a manager over to give it to us. Today we asked they put the avocado on the side, and they upcharged us for extra avacado. Our orders are also wrong most of the time. We ordered a half chicken dinner and got two thighs and two legs. The last time we ordered black beans, we got a big cup of bean juice with a few beans in the bottom. We pointed it out to the girl, and instead of dumping the juice, she tried to add beans to the already juice filled cup. Most of the time the garbage is too full to fit anything in it. Used the bathroom for the first time today. I've never experienced such an ungodly smell. Their app never works right. They put a code on the receipt to leave a review. When you try, the website tells you the code is out of date. I hope every Pollo Tropical isn't as bad as the one in Daytona. Do yourself a favor and go somewhere else. read more