UPDATE 1-12-2017: I'd like to think that the review I wrote 3 weeks ago (see below) made a difference, and maybe it did, because my experience today was excellent.
At least 3 people said "welcome to Arby's" as I entered. I was greeted with a smile at the counter by "KC", who not only made eye contact several times, but also said "Thank You"! I got another "Thank You" when she handed me my food (which was ready even before I could fill my drink!). I noticed that every customer who came in after me was also treated in the same manner.
The floors and tables were already clean, but even so, I saw the floor being swept twice while I was sitting there.
Today, instead of feeling like "Customer # 10,436 of the day", I felt like I was the CEO of Arby's and everyone knew it. And when I left, I even rang the bell! :)
(if the experience I had today holds up after a few more visits I will delete my original review)
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12/20/2016
Because of the location, I'm sure they get a lot of one-time visitors so they don't put much effort into being friendly.
I live close and visit often. Once in a while I hear a "Hi, Welcome to Arby's" when I walk through the door, but once I get to the counter I feel like I'm Customer # 10,436 of the day. No eye contact, the person taking my order is often talking to another employee about non-work-related things, and only rarely do I get a "thank you" from the cashier or the person who hands me my food.
The place is fairly clean, the food is the quality I expect, and I always dine-in. But unlike other Arby's locations, I have NEVER heard anyone ring the 'Excellent Service' bell upon leaving.
If you want friendlier service, go to the Arby's in town on Granada, but if you just care about the food then this one is OK. read more