4 stars, as fast food chicken/Mexican food goes. Roasted chicken and borracho beans were very tasty . Self serve hot chips and salsa were good as well. It is fast foot greatness. Counter service was pleasant and the dining room was clean., read more

I went to this restaurant today and the experience was great, la manager Jacky es excelente. La comida esta muy fresca y el lugar muy limpio. El ambiente muy agradable y tranquilo. Fue mi segunda vez y mi pollo regio favorito siempre. Muy profesional la manager Jacky y los empleados. Juan Carlos read more

I've been coming here for years. Their bbq chicken is delicious and affordable for a large family. I usually get the whole chicken with fries and guacamole. Their lil salsa bar comes in clutch with limes and pico de gallo. read more

Pollo Regio - Customer service is very good here! Will be back soon! - Chicken Shop Near Me - Garland, Texas

I ordered through the mobile app and arrived about 10 minutes later. Approximately 3:15 PM. All the employees were sitting at a table watching somebody eat lunch. I asked for my mobile order and they all look surprised and went to check to see if I ordered. So I had to sit there and watch them put my order together. I really hate it when people say they have mobile ordering and don't pay attention to it. Get it together guys. read more

Order the loaded nachos and the Regio bowl. Great service! Great food! Will be back. Friendly workers. Fast service!

So inconsistent, drive thru is very slow most days. waited 20 minutes for the 1 car in front of me. I called, what's up? Oh sorry, giggle giggle. Constantly turning over employees and not valuing the good employees. All signs of mismanagement read more

This is what tacos are supposed to taste like. Don't let anyone else fool you. This place is like crack. Never going back to anywhere else. read more

Pollo Regio - Chicken Shop Near Me - Garland, Texas

They use to make their Flautas with fresh Shredded white chicken meat, now they use dark chicken meat with the skin on it, their flautas are not good anymore. read more

Every time I go to this location the food is fresh and delicious! One of the newer locations but they have some great quality food. The wait is rarely very long and the flavor is always on point. I didn't give it 5 stars due to the staff sometimes not being that friendly and sometimes they don't have certain Items but overall that's not a big deal for me. It's still one of my main go-to's! They baked potato with chicken or barbacoa is one of my favs! Also don't sleep on the street tacos, some of the best in town! read more

Forgot to review the first time, so this was our second: Flautas are yummy. Good sized Burger is ... well, different. Not our style, wouldn't order again, but it wasn't bad. Definitely a processed meat patty. Charro beans are a big hit. Good flavor. Rice is standard, but good. Fries were a little soggy. The hard-to-find crunchy ones were good. I like the salsa roja with a little of the habanero. He likes the habanero. Tacos: chicken is a hit, barbacoa is pretty good. Campanacheno was just beef and sausage and he said it was okay. Soup was good...except you have to pull your own chicken. But good flavor. Churro is an excellent way to end the meal. read more

I always order the same thing here bc it's just awesome. The nachos!!! Talk about loaded!! They hook it up legit! It includes guacamole, sour cream, nacho cheese, pickled jalapeños and refried beans. You get a choice of meat and you can have them do half different meats. The steak beef and barbacoa is what I add. Boy oh boy. The other item I get is the salad, it is very large and their green salsa mixed with ranch is so darn good mixed with the salad. You can order ahead online which I recommend. read more

Pollo Regio - Loaded Nachos with steak beef and barbacoa - Chicken Shop Near Me - Garland, Texas

I ordered the half chicken meal. It all was fantastic! The chicken was really soft/moist and full of flavor! I didn't need to add salt or anything else to because it was so well seasoned. The rice was cooked PERFECTLY! Soft and no hard pieces. The rice didn't need any additional seasoning either. I didn't really care for the beans. The skin on them was a bit too tough for my liking, but it wasn't bad. It just didn't score as high as the rest of the meal. The service was spot on! I was able to order quickly and got my food within 2 minutes and it was very hot, wrapped in paper with some juice that leaks out of the chicken so be careful when you unwrap the chicken. I appreciated the packaging as it kept the chicken hot until I got home. The wrapping seals in the juice so it doesn't dry out on the trip home. I really don't have anything bad to say about my experience with this location! I will be returning OFTEN when I want to eat a bit more healthy meal. I encourage you to give them a try to see what you think!! read more

I love this place that said I went thru drive thru yesterday got the carne asada platter(they add $1.50 to cost for it but no big deal) got home and the flour tortillas were literally raw dough and no limes. Very disappointed but the rest of the food is delicious as usual. read more

I frequently ate at this location a lot growing up so I decided to stop by for dinner tonight. I was greeted and helped by Maricela. She was so sweet and helped me out on what to order since I was eager to try something new this time! My food came out hot and fresh and the portions were HUGE. I would definitely recommend this location! read more

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I ordered their rotisserie chicken tacos & they had a bunch of small bones. Ugh & they take forever to get your food out. Never coming here again. Save yourself the time & money. read more

I like the roticery chicken they serve here and to my knowledge its supposed to be hot and ready for pick up, especially in the drive-tru. I was in the line for 25 min starving. read more

I'm so happy a new location was opened near me. The chicken is delicious as well as the sides. But the green sauce wraps it all up real nicely. I've been at this location twice already, so far I like it better than the other one in Garland. They also have fast service. Update: This store is always great! Logan gave me great and friendly service. read more

Service was so good and fast, highly recommend eating here if your looking for a fast and delicious meal. I got the loaded nachos and they did not disappoint ! read more

Conveniently right off a major intersection in South Garland, this location has plenty of private parking. Also, the drive thru is available for use especially during this pandemic. The staff wears masks and gloves so it is safe for them as well as the customer. They have a variety of combo meals that are reasonably priced. My favorite is the chicken flautas which come with beans and rice and plenty of salsas and condiments. They have family platter as well for varying family sizes. read more

Took them 15 minutes to get an extra already individually packed rotisserie chicken out of my bag. Between the drive thru line and the waiting in the parking lot (30min) I saw a total of 4 cars that came in and got their food before I did. Then the worker comes out and hands my child the food instead of giving it to the adult. Ridiculous! Food was super cold and had to microwave it when I got home. I'll pass on this location. read more

Service was exceptional today. Maricela was polite and professional and got the order right (as always). Would definitely recommend this location for dine in and pickup. read more

The chicken! I'm originally from the north east and have never tasted such exquisitely flavored chicken; let alone from a fast food joint! If only there was one closer to my house! read more

Went through drive thru and Maricela was a sweetheart. She delivered fast courteous service.

Not good customer service at all. & I don't like how the ladies at the front deal with African American.

I regularly dine there (3-4) days a week so that means the food is not bad. But today at lunch it took FOREVER for them to take my inside order. An then there were no bags to put chips in, no cups to put salsa buffet dips in, no plastic ware, no sweet tea. The cashier spoke no English an would just stare at the kitchen while ignoring incoming customers. Are she would go sit an get on phone. While along the male mgr. was working his butt off as usual. George read more

Love the whole chicken meal. The beans and green sauce are my favorites. The baked potato used to be my favorite, they changed it up a bit, but it's still good read more

This Friday I had a bad experience with the service in this town. My order took a long time to arrive at the window and the manager is sitting with her employees and then starts playing instead of doing her job. read more

I have been coming to this location since it opened, and gave it a great review last year. The last two times I've ordered from the drive-thru my order has been wrong. Last week I ordered an extra sauce. I paid for it and realized when I got home, it wasn't in the bag. Tonight, first of all, I sat in the drive-thru for at least 30 minutes. I ordered my usual chicken flautas with double charro beans (one of the only reasons I keep coming back), and they completely screwed up my order. I ended up with refried beans and rice. Once again, I've been disappointed when I get home because I don't like rice or refried beans!!! Something else I noticed about the flautas is that they had very little chicken in them. The girl working the window never repeats the right order when you finally get to the window, and she definitely does not check to make sure, what she's about to hand you in the bag is correct. If tonight was not my last order, I will never drive off without checking to see what I have ended up with. What a waste of $13. read more

This is the best Pollo Regio! Treyci was fantastic! She was super friendly and gave us our food promptly! I would definitely recommend this restaurant to family and friends! read more

Marícela, Told us about the special and gave us the great friendly service and quick & efficient. Made sure we get everything in our order.

I'm guessing all of the "5 Star" reviews are from employees and their families because the food I got today was greasy, tough and flavorless. The Flautas were the worst. Soggy and the chicken was stringy and tough with no flavor. The tacos, carne asada, chicken and Pastor were all tough and overcooked with no flavor as well. Pathetic. I sent a complaint to the website and a customer service rep called me right away. He thanked me for the input but said no refund or discount for me. I thanked him for calling me and told that I wouldn't be eating at any of their establishments in the future, especially after spending $26 for cat food and not getting as much as a free meal or a discount. Even more pathetic. read more

all talk and no do. they respond to reviews with promise of resolution, but never follow up! all talk and no do. i will never step foot in there again! read more

Karina was so sweet during my drive through visit today! I enjoy the whole chicken and corn tacos here.

Today I decided to try this pollo regio new location and let me say that my order was correct and my food was fresh and delicious. The service Stephanie provided was fast and friendly. I recommend this location 100%. read more

The food is amazing here! And the service is great! Zayda provided me with outstanding customer service thank you for making my stop to get lunch super easy and quick! read more

Grease, so much grease. Throwing up grease. I feel disgusting. :( Barbacoa torta very bad

Took almost an hour to get our food and we didn't even get everything that we asked for thy tried to make up for it by giving us more chicken the manager didn't even acknowledge us just stayed in the back and acted as a normal employee in the kitchen multiple customers came in complaining about wait times and orders not being correct the kids would just laugh it off when the customers left this facility needs a whole new revamp new management and new staff you cannot run a business like this and expect to stay profitable when your loosing so much on the free food they hand out expecting it to make things better very disappointed. read more

Tried the soft corn taco entree (5 different meats/combination meats). I thought this would be a good opportunity to try a bit of it all. Chicken was great, everything else was fatty and gristly. First bite of barbacoa was all fat, grilled beef was, of coarse, skirt steak and inevitable due to the internal gristle it was uneatable. I could not even give it to my 2 dogs. The secret of this restaurant is in the name...Pollo. They do good chicken. I was hoping for more. read more

The manager gave me a courtesy #14 tonight after the trouble I have been having with my previous orders. When I got home I found a rubber band and hair black straight hair strands in my beans. Shame on you because I told you not to worry and you insisted to give me the food. I'm done with this location! I wish I could post pictures of the rubbish I found. read more