The food is not bad but they are super rude to you if you don't speak Spanish, at least at the Northwest Highway location. I speak Spanish but ordered in English the other drive-through because the person with me did not speak Spanish. I guess I thought neither of us spoke Spanish because they were clearly making fun of us in Spanish when we pulled up to the window. No idea why we had a very simple order straight off the menu no substitutions. When I spoke to them in Spanish, they looked shocked. Won't be back as I didn't like that. It shouldn't matter what language someone is speaking to you, be kind.. read more

Me and the family love Pollo Regio! The food is delicious. I love the seasoning on the chips and fries! Probably what makes them addicting. Me and my mom had great customer service from Luis today! Definitely recommend this location! read more

I love this kind of chicken it's delicious and the Ladys who serve are very friendly especially Julieth.. I recommend it to everyone

I got their family meal which is I believe $21.99 for two whole chickens, 2 rices, 2 beans, salsa verde, and tortillas. You get so much food but that can't make up for taste and service so here goes. As far as service ... you will definitely feel a little intimidated by the spanish speaking people here but they are still friendly and try to accomodate to your needs. NOW ... for the TASTE ........ HOLY MOLY ... the smoke flavor is intense and amazing here. You almost feel like you are watching them grill it on a fresh BBQ grill with the best chargoal in town while you are eating it!!! Just close your eyes while you take the first bite and you'll know what I mean. Oh Em Jeeh .... hands down ... this is the best smoky chicken I have ever tried in my life. PERIOD. read more

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You will not get better wood fire chicken for the value. We catered a party with their party pack and fed over 20 people for under $200. The food was hot when it arrived and they provided all the catering utensils. It also came in a huge box which we used as a trash bin. It was perfect! read more

Pollo Regio - Chicken, rice, beans, salsas and more and more and more. - Mexican Near Me - Dallas, Texas

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Really good chips and chicken and that green sauce one of the best the chicken is juicer and chips are nice.

Ok, so I really enjoyed Pollo Regio. I was obsessed with this place when I was in Dallas. Maybe it's because it was something new since it doesn't exist in my side of the country or maybe it's because I actually loved their crispy, grilled chicken. The food is surprising cheap, and their portions are generous. I always would order the half chicken special. Sometimes, I would have leftovers for another day or two. Service is not the greatest. Most of the times, it's very slow. Overall, 4 stars. read more

Amazing Food Great Hospitality Hot Food You can't Ask for better Service everyone's courteous. read more

Pollo Regio - Great Food Authentic Mexican - Mexican Near Me - Dallas, Texas

The food and service is always 5 stars every time I visit. The employees are so polite upon every visit.

I had to throw the entire order of chicken away less than 2 minutes after ordering it. I've have Pollo Regio many times and it never smells like as bad as this batch. Usually pollo regio is a solid and reliable spot for chicken but this time I found grey/brown spots and pink areas across my chicken. After opening the paper bag the chicken came in, my house just smelled terrible and it didn't even smell like chicken. I would suggest making sure the chicken yall cook is not spoiled because this batch is. I ordered this on 5/20/2022 around 6:00 pm. read more

Pollo Regio - Brown and pink spots across the chicken - Mexican Near Me - Dallas, Texas

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Great flavor chicken and the salsas are incredible . Great price will be back when I'm In The area read more

Pollo Regio - Restaurant front - Mexican Near Me - Dallas, Texas

Manager was very respectful and very attentive. Didn't catch his name but really nice and made sure everything was good. Great service. I ordered a "consume" and turned out the cashier didn't know what I was talking about, the cashier was thinking it was caldo de pollo by mistake and when the caldo came out I was confused . I told the cashier I didn't not want a big caldo de pollo. What I wanted was a some kind of small caldo like the pollo regio by my house gives. The manager came out to say he gave us a refund and was sorry about the confusion. He was very understanding when I didn't want the meal I ordered. After I explained what I had wanted and ment, He brought me chicken broth for my little girl. Will come back again. Plus restrooms are clean. read more

This is so good. Their baked potato region is so huge and delicious. The price of it is expensive but it's an massive load of food. Since it is a massive potato, I think they should have the doubled the amount of beef. They have added butter, cheese and sour cream. And have given a type of sauce. If you're looking for Mexican food, you should try here at least once. read more

Pollo Regio - Baked potato regio - Mexican Near Me - Dallas, Texas

Outstanding service at the drive thru on Northwest Highway! Can always count on delicious warm food in a hurry!

Best. Chicken. Ever. And that green sauce. read more

All the food is always fresh. It takes a few minutes longer than traditional highway-style drive thru's that practically throw barely cooked or overcooked food at you. read more

Chicken was extremely dry. Not alot of flavor. Was suppose to get beans with my meal, but they gave me the chicken soup instead.very disappointed with how the chicken was today Not sure if it was cooked too long or stayed under the heat lamp too long. Waste of $20. :( read more

First time trying it, had the chicken which is delicious comes with rice and charro beans highly recommend

I always like this chain but this location needs some loving and I was quite disappointed that they stopped serving tres leche and chocolate cake which were very popular. Why they got rid of it does not make sense. On the other had quality of food was great but service was average expected of a fast food chain read more

Pollo Regio - Pastor - Mexican Near Me - Dallas, Texas

The chicken here is amazing~ super moist, smoky flavor. Usually when I get grilled chicken, it's super dry. Not this place^^* Super moist, flavorful chicken! Way better than any rotisserie chicken. Also, inside they have a little self serve salsa bar...salsa verde and the avocado salsa are my favorite. MmmMMm read more

Pollo Regio - Mexican Near Me - Dallas, Texas

By far the worst customer service I have ever received in my life. When I came into the restaurant the music was blaring extremely loud, all the tables were excessively dirty (I had to clean my own table to be able to sit down and eat), and the staff members and management we're not considerate or accommodating at all. I was extremely discouraged when I spoke to the manager and asked her if they could turn down the music so I could enjoy my dining experience and be able to have a conversation with my friend. She refused to turn it down and told me my preference didn't matter (Considering I was the only one in the restaurant). I used to love coming to this place when I was young with my parents, but now I will never ever come back again. I also will tell others about this experience so they know not to come to this Pollo Regio. It's very evident that this place does not value its customers and cleanliness read more

I have passed this place many times and saw the reviews are really good so I decided to stop in today for lunch. I went with John M.'s suggestion and went with the #16 which is a great deal for the amount of food that you get. The flavor is really good- no arguing that. I went right at peak lunch hour and the service was super quick. The avocado and salsa verde were fantastic and the self serve bar was well stocked and very clean. The limes were really juicy and fresh, also. The only thing is that my chicken was really dry...even the dark meat. I received my order within a minute of placing it, so obviously they pre-cook everything and have it ready for the lunch crowd-which is understandable. I think I must have just gotten a package that was cooked first thing and has been sitting a couple of hours. I'm not giving up, though! The flavor was great, so I will try again another day and hopefully be able to raise the stars a little bit! read more

Drive-thru speaker sucks you can't even hear right it's too low. They need a new box. No friendly faces drive-thru window. read more

Pollo Regio - Mexican Near Me - Dallas, Texas

Kimberly was super friendly and very attentive to my order, great customer service and as usual the chicken is amazing!

First off, I love Pollo Regio, I love their food. I have been to multiple locations. This review is for this particular location. It is the worst one! There is almost always a wait. Even for a SALAD. I have to pull up and wait for my food...sometimes 10 minutes... for a salad. This week I tried something new.... a chicken burrito. It was not what I was expecting because all the burrito ingredients were on the side... rice, beans, guac, pico and there was no way to really put them inside the burrito without making a mess. read more

Finally stopped in and was really surprised by the depth of the menu, but none of the food we ordered had any depth of taste so we probably won't be stopping by again. read more

Very fast service good food and good/friendly service recommend the Baked Potato Region very good and tasty I come here often

I love the flavor of their chicken! However, Combo number 1 advertises as "WHOLE CHICKEN" but breast part of chicken is not included. Therefore is NOT a WHOLE chicken. read more

I love the chicken and the charro beans. I will come back for the tostada and burrito.

I really love this place. The food is really delicious. The chicken is cooked perfectly, the sides are awesome, the salsa bar is well stocked, the restaurant is clean. I really don't know of a better place to get grilled chicken. read more

For fast food, I thought this spot was decent eats. I ordered chicken taquitos, a churro and pineapple water. Everything tasted decent and i was pleasantly surprised by the water. Not exactly fruit punch but not water either. Still delicious none the less. I would definitely try them again. read more

I am always coming to buy the salsa it is the best I can honestly say the customer service is good u get what u expect and tasting very delicious one of my best places go get my food read more

O.M.G.!!! Hubbie walked in here on Labor Day after the bestest trip to Boston because, you know, we wanted to eat some chicken & jalepenos & stuff. So we walk in and . . WTH is that SMELL!!?? OMG I couldn't believe anyone was in there!! We exited stage left immediately!! It smelled like garbage and sewage and mixed together and baked in the 109 degree Dallas heat for at least a day GROSS!! read more

I honestly was blown away by this place. I'm a Tipico's fan, but this night I decided to live dangerously, so I hit the drive-through and ordered the half chicken meal, which came with a side of rice, beans, corn tortillas, and two types of salsas. The star was definitely the tender, well-seasoned, and oh-so-succulent chicken! It was so good I couldn't help tearing into it with my bear hands (pun intended), which made me feel a bit primitive --but oh the flavor! The rice and beans were a good compliment as well. I just made a taco out of the meat and salsa and let my taste buds sing the "Hallelujah" chorus. The avocado sauce was definitely my favorite. It had just the right combo of spice and yummy avocado-tinged flavor. I"m so glad I decided to take a chance on this place. It reminded me that sometimes when you take a risk it really pays off. And I won big with El Pollo Regio! read more

The chicken is absolutely delicious. I've been to two of the other locations in the last week and I always got a roasted jalapeno with my order. this time they wanted to charge me 4.70 for one roasted jalapeno....it didn't make sense. The bathroom was horrendous. I will go to the other locals. read more

We work at SWA and many of us come to this place often. Barbecued Chicken meal is my favorite

This location gets one star for the worst customer service!!! For starters get the order right! I ordered half a chicken with a side of grilled jalapeño and fries. She gave me RICE! ok, no big deal..gave her the credit card she just stood there, dazed...and said its was a long day...held the card for a min..and fianlly rung me up.. when I asked for togo salsa containers she told me that she didn't have lids and needed to go alll the way to the back and get them and told me to I needed to wait a while..like 10 min. So when I ask for other containers she said she had to charge me. WHAT! ARE YOU SERIOUS! Not only did she tell me to wait but tried to make me pay for her laziness and told me shes to busy because theres a big order coming in. (Family of 5) WOW! I'm a paying customer too! So when I asked for a manager he came out and gave me containers and lids that we're behind the counter! Smh. I will call corporate and file a complaint...Clearly I was the only non hispanic read more

This place is really good for it being fast food. Definitely exceeded my expectations. I had the enchiladas and my friend had the quesadilla plate. Both were delicious and I went crazy on their huge salsa bar read more

I've tried all the taco place on every "Best Tacos" list in this area. You cannot beat Pollo Regio Bachmann. Their barbacoa rocks!!!! Their pastor rocks! All their tacos are excellent! They also have mole enchiladas and chicken and rice soup. Go and see for yourself! read more

had Good service best ever they where very nice and kind love it here recomend food is great