great customer service ! nice and good food was amzing ! and clean restaurant drinks where cold and had good options

We came here on a weekend as my wife and I like going to these chains for the green sauce. You can tell this is one of their first locations as it is small. I did not know there was one near as my wife and I like going to this Sam's Club. We ordered the 4 piece chicken and the 4 taco platter. I really wanted to try the chicken as I never had the chicken before. Overall the chicken is alright, but I think I prefer the Costco chicken and I did have it fresh before taking it home to eat later. The chicken ended up being dry when I did eat it later, so make sure you eat it fresh. The food is consistent though in terms of tasting. Overall, I would not mind going here to eat again. read more

What a treat! Pollo Regio is my go-to place for the best sandwich and fries in the DFW area. I love the chicken torta. (Sandwich) it's big, very large. Made with a fresh, soft roll and has fresh onions, lettuce, and guacamole. I order the chicken torta. The chicken is chopped into small pieces, which makes for a not so messy sandwich. The fries are probably the best I have ever had. They have a crunchy outer layer. Of course, there are other items on the menu, but this review is really for the torta and the fries. Both are spectacularly good! I highly recommend this restaurant. read more

Very impressed. I ordered this for my building team. My team suggested and voted as this for their Christmas choice of food for their gift party. I never had it so I was skeptical but it's really good. I placed an order about a week in advance for delivery and it was hot, on time, and once the order confirmation came over i never had to do anything else. We did the 16 piece with all the sides and sauces x2 and everyone was fed and happy. I put it on the list for rotation. Great job! read more

We went to dinner in a half hour before they closed. The ladies were courteous, not friendly, but helped me quickly. They understood exactly what I wanted and entered my order. The only thing I was disappointed on was that the cashier did not ask if I wanted corn or flour tortillas. The corn are the cheap store bought ones and the flour are the ones that they make there which are delicious. I had to take one pack of my tortillas back to the cashier and exchange it for the flour ones. The chicken came out quick and hot! They were already closing down the salsa bar but the lady let me get all the salsa I needed. The chicken was hot, fresh, delicious, and well seasoned. Even my brother, that hates chicken, loved it! The beans and rice are always perfectly cooked and full of flavor. I especially love the whole onion that comes with the chicken. Everything was delicious! I highly recommend eating in, so you can get the free chips and Unlimited salsa bar. The place was very clean, and no one was eating in. The drive-through on the other hand was super busy. A couple people came in to pick up to go, but that was it. The one thing I really didn't care for was the fans constantly on in the dining room Which pushed air on me and it was already a cold day. I had to keep my jacket on. This is my absolute favorite rotisserie chicken place. It is the best place to get chicken over any other chicken place. We normally get the french fries, but forgot to get them this time, and I highly recommend them! They are so crispy and delicious in the seasoning is perfect! read more

I get the fajita /carne asada nachos they never disappoint I love this spot it's convenient they're usually fast and the food isn't undercooked or too much fatty on the meat ,the beans are good with the caldo .The nachos can feed like 2/3 people and you get pico de gallo , guacamole,sour cream, jalapeños with plenty chips and cheese .the ladies are friendly and they repeat the order back when you go thru the drive thru also on uber eats they never disappoint always quick and reliable read more

The food is always so good , and fresh when we come and its fresh to order the service is good and they always be respectful when we ask or have questions about everything. They baked potatos and Tortas always Good and fresh‼ read more

Good service!! Fast and attentive I didn't have wait long at all and they were almost close to closing read more

I went last thursday through the drive through. The workers name was Angel. he was so nice and made sure we got our food fast and was very polite and helpful with our long order. Loved this Pollo Regio and the worker was very helpful and kind read more

My family has a problem. We can NEVER decide what to get for dinner and we always want something different. Tonight my daughter suggested Pollo Regio and we ended dinner with all of us thanking her for her spark of brilliance! We are all stuffed and happy. Pollo Regio, it's been too long! read more

Great experience for my first time... I ordered the #2, definitely a good choice. The Steak and bean soup is tasty. Great portion for the money. read more

Tables were dirty as we came in and the place didn't have any customers inside. The salsa bar was really dirty and spilled all over. The chicken was already wrapped, so the chicken was soggy and the rub was was rubbed down. The bug zapping light guards are open, flies are falling down from it. Overall was a bad experience read more

Are you craving a Siberia Tostada and considering coming here?!? DON'T!!!! This is the mess they served me and I had to return it. What happened to pride in your product?!? There was very little shredded chicken- which I tasted and that convinced me to definitely return it. It was very dry, tasteless and very shredded/chopped up. I did return it and asked the gentleman to please show me how my tostada looked anything like what was on their picture menu- he didn't bother and just asked for my receipt to do the refund- no, I am sorry you were disappointed, Can we do it again for you? Just gave me my money- he was nice otherwise, considering how annoyed I was to have to take time out to go BACK there. He asked for the receipt, which I was glad I brought- because, it is not like the branded paper product was obviously POLLO REGIO!! I was still wanting a Tostada Siberia so I went to Monterrey on Garland Road and was so glad I did- there were plenty of sized chicken chunks, crema and guac which covered the tostada- unlike Pollo Regio's pitiful one! read more

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I have been at Baylor Cancer Hospital since 6am, with my mom today. I hate, hospital food so I was starving by 6pm. Found, this place when my GPS sent me the wrong way to the hotel. I'm so glad!!! I had the beef plate...wow just wow! You, get a whole lotta food for $10 & it was all very tasty! We have this Restraunt back home and I, will definitely starting eating there now. read more

Pollo Regio - the contents of a meal in a styrofoam container - Mexican Near Me - Dallas, Texas

Beatriz García is the he's great customer service food is amazing will be coming back!!

I don't eat out very often but when I do it is always a treat to eat here. They have plenty of plates to choose from, fountain drinks, excellent specials, and a well stocked condiment bar. When you drive by the place the smell will make your mouth water. They have a 1/2 chicken lunch special that is TDF. It comes with 1/2 chicken, a bowl of beans, a bowl of rice, tortillas, and 1/2 grilled onion, all for super cheap. read more

The food was amazing. The chicken was fall off the bone good, the chicken is always perfectly seasoned. Can't get enough of the green salsa!! The service was great, super friendly & very talkative. read more

One of the best ones I have been to are friendly employees, fast service no long face they look like they enjoy their work and want to be there. It is very clean in the side salsa bar, very stocked up and clean, not all messed up read more

Mexican food on the go. Most of the employees only speak broken English. But they are very friendly and helpful when placing your order if you go inside to dine. If you go through the drive-thru be sure and know what you are ordering. The prices are a little on the high side but they give you a lot of food for your money. The food itself is good so you will like most anything you order. read more

I love this spot! The everything is always fresh and hot. I've tried almost every item on the list and it is all delicious! There are a lot of healthy choices. My favorite is the #16 smoked chicken with rice, beans, 2 types of salsa, orions hot pepper mix, and cabbage carrot mix. Love! read more

Pollo Regio - Mexican Near Me - Dallas, Texas

The chicken was not all that good and the cashier was snotty. BUT they did have clean bathrooms :) They had the stereo blasting and both TV's aswell. Made it difficult to have table convo over all that. read more

Pollo Regio - Huge And Clean women's Bathroom - Mexican Near Me - Dallas, Texas

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Loved the service here, in particular this one nice helpful gentleman named Mark. The food was very good definitely will be coming back. Was looking for something new around the area and glad I discovered this place read more

Good service good food very nice ladies Isabella was very helpful when picking out my meal!(:

An Amazing and Great Way To Begin A Beautiful Saturday Morning for The First weekend of The Month of June with Awesome and Quality Customer Service, Food Prepare efficient, Cleaniness, and Welcome and Friendly Smiles from The Pollo Regio 6300 Samuel Blvd. Team of Manager Ana and Alma "Ready and Prepare for a Great Saturday and Weekend"! read more

Amazing flavor! Some of the best fajita meat I've ever had. Awesome choice of salsas as well.

Great service food is always hot. Fast Mexican food but with great taste. Will be coming back

I had a little mis-communication with my drive-through order but the manager and staff where so understanding, they took care of me. They took the extra step to make sure I was satisfied with their service. Thank you pollo regio team! I am definitely coming back!!! read more

Great service since I walked in the door. Food is bomb! 100% worth your money!

Today, I went to pollo regio through drivethru and had one of the worst experiences with a cashier. He seemed annoyed when asking for salsas, had a very rude tone when speaking to me, and before I left he was on his phone taking his time. If I can remember correctly, his name was Kevin. I hope they can teach him how to handle customers correctly. read more

Night crew was so nice and fast. My food was hot and fresh even though I was the last person in line.

One of my favorite locations. Every time I come, the food is hot, fresh and delicious. The inside is also clean and the staff is friendly. Lately, I've been using the drive through and I have not been disappointed. They have gotten the orders correct every single time. read more

Waited forever in the drive thru just for the person to take forever to want to take my order. Went home and noticed my large fries and side of rice missing. Terrible service at the pick up window too. read more

If I would to put 0 stars I would because that's what they deserve. I was waiting in the drive trough speaker and no one answered until 10 minutes after I had gotten there. I ordered the chicken family pack only gave me one salsa after I had ordered more, the chicken and tortillas where also cold. The limón that came with the order where all dried up. The staff was being really rude she was new there because I've been there so many times I've never seen her. I think they got new staff because everyone was new. Not liking the new management there read more

Love this place great asset to the neighborhood! Always courteous and the food is always hot and fresh. If you like me ask for extra limes and order an extra rice yum!!! read more

We used Pollo Regio to cater food for about 50 people, 3 nights in a row, and it was so good!! The process of scheduling the catering order was flawless with the wonderful Antonio who works at this location. Antonio was honest, helpful and went above and beyond to make sure we were satisfied. The price was great, the food was amazing and the staff was so friendly and accommodating. I definitely recommend using this location for big orders. read more

Got an order of the chicken taquitos and it was kind of blah. The chicken were a bunch of dried-up little chunks and the tortilla was kind of bland. The salsa wasn't really that good either. Not sure if I'm going to give them another chance. read more

My wife and I usually share the #16 because it is a good size portion for both of us. It comes with the chicken, rice, charro beans, and tortillas. I definitely recommend this place. read more

This is my favorite place to get Mexican food. I love this place, I come here every chance I get. The food is always delicious.

Though they have a wide assortment on the menu, this place is all about the chargrilled chicken, hands down. There is nothing else on the menu as far as I am concerned (well, except for the chocoflan:) I first started going to the S. Austin location on Stassney several years ago and when I moved back to Dallas was excited to see they had locations here as well. Lots of places serve this 'El Rey' style of grilled chicken but I have yet to find any others that have perfected it (and the sides) so well. Order the medium or whole chicken 'with everything' and you'll see why they have had such success since coming to Texas from Monterrey over 15 years ago. Any reviews based on other menu items have completely missed the point. read more

Small Mexican place that offers no table service. I enjoyed my burrito but my friend wasn't very pleased with his choice. It looks like a fast food restaurant but it takes a while for them to prepare your food. They are apparently famous for their chicken but none of us tried it so I can't help with that. read more