Terrible Experience - Will Never Return!…read more
I have been a loyal customer at Bliss Nail Salon since July 2024, consistently getting a shellac pedicure and shellac manicure with short square nails. Recently, I switched to dip powder but kept everything else the same, with my total always being $99. However, on January 30, 2025, I had the worst experience ever.
After my service, I went to pay and was suddenly told my total was $104. It was only a $5 difference, but I was curious why, since I had received the exact same service as always. The cashier seemed confused at first as she totaled it up--$57 for dip and $42 for the pedicure--which still equaled $99. Then she turned to the nail tech, "Sally," and spoke in their native language before turning back to me and saying the extra $5 was because I got "super super square" nails.
I have been getting my nails done for years and have never heard of such a thing. When I questioned it, they told me if I wanted to pay $99, I'd have to sit back down so Sally could round off the edges--essentially punishing me for getting regular square nails. The situation escalated to the point where they threatened to call the police, and when I told them to go ahead, they actually did.
As an African American woman, I knew I wouldn't get fair treatment from the Bloomfield Police Department, but I stood my ground and explained my case. Despite showing my previous $99 charges, the police wouldn't listen and wouldn't allow me to leave unless I paid the $104. I wanted to use my American Express to dispute the charge later, but they conveniently don't accept Amex, so I was forced to use another card.
After the payment went through, I was about to leave when they suddenly insisted I sign the receipt, which I initially refused. The officers then harassed me, demanding to see the card I used--even though the receipt clearly showed the payment method. After scribbling something on the receipt, I finally walked out, but as I was leaving, an officer knocked on my car window, demanding my name for his report. I refused and drove off.
This experience was beyond frustrating--not because of the extra $5, but because of the dishonesty, harassment, and complete lack of respect for a loyal customer. Here is a picture of my nails--can someone please explain what "super super square" is? Because my nails look like a standard shape that should not have cost extra.
I will never return to this salon again! If you value honesty, fairness, and professionalism, stay far away from Bliss Nail Salon.
