We hired Points West Moving on September 2018 to move from West Kelowna to Red Deer. The owner, Dennis Gregoire, assured me that it would be "one move one truck" as I specifically mentioned that I didn't want multiple household in one truck. On the day of the moving, a big 53' semi showed up. We were living in a condo building and the entrance was pretty narrow so was the parking lot. James, the owner's son truck driver, managed to back up to the parking lot but ran over the right hand side little concrete wall without damaging it. This truck was so big that the front cabin had to be unhooked and parked on the road while loading the trailer.
When leaving the condo building, James ran over the left hand side concrete wall this time and broke it in many pieces. I was a witness to this incident and when I confronted him about it he told me that the company has insurance and not to worry about it.
2 weeks later the President of the condo building informed me that West Point Moving was denying any wrong doing and didn't want to pay for the damages. However Dennis Gregoire admitted that his son ran over the curb but didn't break anything and that in fact, this curb was broken to begin with and that they were not responsible. I can assure you that this curb was intact before the moving truck damaged it.
When you live in a condo, there is several bylaws and one of them found us responsible because we hired this company and so we had to pay out of our pocket to fix that little wall. It's totally outrageous.
We also had several broken items: dishes, night stand, bed frame etc. It's impossible to talk by phone with Dennis Gregoire after he has his money. He replies only by emails. Regarding our broken stuff, he replied by giving a name and an email address of an insurance company and told me to deal with this person. He totally refused to hear anything about it.
Be aware. Before they unload the truck, you will have to pay in full. If you don't pay, they won't unload. That way if something is broken you cannot withhold any money. And before you pay, be sure to read the second page attached to the bill of lading as there is many exclusions as to what they are responsible for and basically this second page says that they are not responsible for anything and you are responsible for everything. When you do the initial contract you are not aware of if. It's only at the unloading stage and again if you don't sign it they don't unload your belongings.
Dennis Gregoire is not an honest person. He lied about "one truck one move" as my husband witnessed that the trailer full of stuff for another family that was going to be delivered in Calgary. He lied and found so many stupid excuses about the incident with the moving truck. If I could give this company a -1 I would. read more