These guys are the BEST!!! Very accommodating and honest. Robin, Amrita and Santiago are as professional and hard working as anyone I've dealt with. read more

Terrible communication. On request multiple times I was told they would be there on the move date but no actual email of confirmation. I was initially hiring this company to load our moving truck. However I also asked for a quote to do the actual move to another province. Multiple calls and texts I was told the quote was sent via email and not to worry they would be there on the move date. James told me sorry he hadn't sent it yet on multiple occasions because he had been busy with family in town, not in the office, etc. I continued to give him the benefit of the doubt. I finally gave up asking for the moving quote after three weeks of back and forth with James. I rented a U-haul and had there Pack Rat movers load the truck. I was referred to this company by my neighbour. In hindsight looking back she was doing a relative easy move consisting of boxes. Our move however included antique furniture, Pottery Barn furniture, Large glass mirror, and other delicate items. I had blankets ready and multiple times mentioned they could help themselves. As the move took place my dad and I continued to work in the house getting things ready and organized. The movers were respectful and polite. There were no issues there. Fast forward to unloading the truck. I also hired professional movers to unload the truck. As time went on and we discovered how things were packed on the truck it was with great disbelief. No blankets were used on anything. The movers were shocked to see how things were placed and packed together and the discovery of damage ensued. I have since reached out to James the very next day after we used Pack Rats services and sent pictures. He requested more pictures and said he would speak with his boss and get back to me on July 5th. I followed up and again explained how disappointed I was with no communication or compensation. There has been no return call or text on behalf of the company. Upon further investigation I found another customer who had a similar experience on the better business bureau. I really didn't want to have to write this review but after the lack of unprofessionalism by this company I felt it was right. Very disappointed. read more

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I called the number, texted them and called a second time and left a message to request some info and which dates they had available. I got absolutely nothing from them. No one has returned my call. Worst customer service ever, would never use this company. read more

Be sure you do a cash deal with these guys, which they seem keen to do. Once they have your credit card number you could end up like we did and be overcharged! I'm sure we got the worst two guys in the team. Weak, inexperienced, unorganized and incompetent! Damaged our furniture and our home and took waaaay longer than it should have. I even had to jump in and help out or we might still be moving, and I'm not happy about that when I'm paying THEM $150 hour! Next time I'll rent a truck, hire my buddies, pay them cash and buy 'em a steak dinner. Pretty sure I'll "save a lot more chedda" almost any other way than hiring these idiots again! read more

We hired Pack Rat Movers to move our home contents into new Sea Can containers provided by a local container company in July of 2017. We also supplied all new moving blankets and protective items required for safe packing. The cans were then picked up and stored in a facility for 10 months. When we opened the containers up at our new home and started unloading contents we were absolutely shocked at what we discovered. Most of the items were packed using no blankets at all, and our 6 month old dressers were stacked on top of each other with no blankets whatsoever and scratched and scraped beyond belief. Looking further we discovered more of the same. At this point we stopped offloading the container and took numerous pictures of some of the pieces right where they sat before removing them from the sea can. I called Pack Rat Movers before removing any more of the furniture and spoke to their manager who told me their not responsible for items not transported by their trucks and the Sea cans probably caused the damage. (It would have been nice to know this when I first contacted them) He basically told me to get lost so I asked to speak to the owner. The "manager" was very evasive and would not pass on my concerns to the owner. After calling back a couple times trying to pass on my moving/loading dates to the manager I gave up. I didn't directly supervise these characters, but looking back now I should have clued in when I noticed a lot of the moving blankets and mattress covers I supplied were were still sitting in a pile. It should be noted that most of the furniture was fairly high end (not that it should matter). I'm assuming that because they knew I wasn't opening the Sea Cans anytime soon I wouldn't notice how things were packed. I have numerous pictures of the sea can when I opened it up before disturbing any items read more

This morning Alex, Donovan, and Shawn moved our belongings for us. They were 5 minutes early and ready to work! Alex is a great leader and the guys were all extremely polite, professional, and team-oriented. Furthermore, they are highly skilled movers. I would recommend Pack Rat Movers to anyone I know. I will absolutely use them again in the future. I am a satisfied customer. read more

To whom it may concern, So, as you're aware we hired your company Pak Rat Movers or BC 627659 Ltd. to move us on 2021/10/09. The Manager 'James' and I personally spoke twice on the phone about my concerns on your recent reviews online and I was assured that it was a misunderstanding and that anything that is broken or damaged due to the movers would be covered by the company and their insurance and that if the insurance didn't cover it the owner would. So, you can imagine my frustration with the events that have unfolded. To start we ordered two 5 tonne trucks and 4 movers as it was expressed, we have ALOT of stuff and both trucks as well as multiple movers would be required.  So, at 8am October 9th 2021 4 Men showed up with 1 5 tonne truck and 1 smaller truck. This caused some stress and a lot of struggling to fit most of our stuff in and we ended up leaving things behind, calling family to come help and filling our personal vehicles with stuff. This took a lot of extra time trying to pack the vehicles that could have been eliminated had we just gotten what we ordered originally. We were incredibly accommodating of both our homes i.e.: use of bathrooms, bottled water and went out of our way to order lunch and pick it up for the guys. One bathroom ended up completely clogged and we had to call a handy man to unclog it. James (the manager) and I discussed that they would have runners/floor coverings down throughout both homes and the house wouldn't become dirty or damaged. We asked multiple times for them to be put down and only after an hour of moving they finally put some down but still only ended up on the stairs. Throughout the moving process we had to constantly ask for things to be wrapped to the point where we had asked so many times, they had to take stuff off the truck to wrap it as they weren't planning on it. Things such as brand-new live edge table and bench, televisions etc.  Two boxes full of breakables were dropped onto concrete floor and although they apologized our stuff was still broken. We said we would take our tv ourselves and they said it's fine we will wrap it really well etc. - the tv wasn't wrapped was dropped and therefore the screen was smashed. (Should have been wrapped, asked for it to be wrapped).  Our new bedroom set has damage to it, our brand-new live edge table and bench are both scratched as well has bedside tables.  When we arrived to our destination which is a BRAND NEW never lived in home - runners/floor coverings again were only put on the stairs but they were wearing shoes throughout the entire house which ended up getting stains on our new carpet up the stairs and in the bedrooms. Our walls have large chunks taken out and paint scratched off up the entire stairwell as the movers tried to bring the furniture (most of it not wrapped) into their respective rooms. We had to call for help as previously mentioned as it seems some movers were inexperienced and couldn't get items where they needed to go without help. Things were being thrown up over the patio to be caught and brought onto the second floor. It was clear that there were some new people working and things were not being done properly.  The movers were tossing things into the trucks to get things going faster. One mover cut himself and left blood all over our new bathroom including the light switch and back of the door. Not only were we charged from 0730hrs to 1630hrs when they got to our house at 0800hrs and then on the way to the new place had to stop to put gas in one of the vehicles so they both stopped and waited for each other which slowed the entire moving process down by over 30 minutes, the trucks should have been the ones we ordered from the start and no both should have shown up with gas in them. They did take two breaks to eat and get drinks in which they took the time off the bill as they left just before 5 and put the time as 430.  We have been and were very understanding throughout the day and realize that things happen but this is over the top. We are appreciative of their help with a lot of our move and it's unfortunate that there was so much damage to not only our belongings but of our brand-new home as well. We have been beyond reasonable with giving you three weeks to rectify this situation or come up with a plan. To date; there has been nothing rectified and we are still left with over eight thousand dollars of damage and a company that continues to refer us to an insurance company who doesn't know if your liability insurance covers this type if loss. It's unfortunate that this us being handled this way as we are firm believers in it's not judging what someone does wrong but how they choose to handle it when they've been made aware. read more

Best movers around they take there time. Make sure all my items were moved without any damages. Very respectful team. The ready took a lot of stress off my back. Nothing was broken and moved exactly how professional movers should move. it was a long hard day but they must of sent us two of the Bestest movers. Reading other reviews hard to believe the negative comment above mine. But I hardly believe it. Cause the two I got they were polite smoke free. And had nothing but common sence. They knew what they were doing. I highley recommend this moving compant. Rated a five star thanks Packrat movers read more

The best moving service I have ever had. Very professional, courteous, on time and very hard workers. Would definitely use them again. C Garman read more

We needed to move a double door fridge from upstairs to downstairs and bring one back up from downstairs. Jamie and Mike did the job quickly, carefully and efficiently, taking great care to not scratch walls or floors. They were very polite and friendly, and would not leave until they were certain that we were satisfied with their efforts. Highly recommend these guys - I would use their services again anytime. read more

Jamie at Pack Rat Movers was recommended by my furniture storage company and I had a great experience with them. Nothing was damaged, the guys were quick and courteous, the price was reasonable and they finished ahead of schedule. I'd recommend them whether for Kelowna or Vernon moves as they'll do a great job. read more

We used Jamie & Scott to move furniture items the other day. To say the least, we were very impressed and satisfied! They were prompt in arriving, they were very positive and uplifting (pun intended) and they were affordable. You won't go wrong in giving them a call and using their service. read more

This was my 3rd move with them and what was I thinking?. They damaged multiple items during a simple move across town. Cost me just under $1000 for the move, and the best part was discovering my 50" flatscreen tv broken. They even took the time to re-wrap it in a moving blanket and hide it behind some boxes. Because I didnt discover it until 3 weeks later they said too bad because you signed off already. Great business practices. I definitely didn't save any "chedda". read more