After a series of bungles on my part, Virginia stood a head above the rest in coming through in a…read moretime of need when I had arranged for stuff to be moved to my new storage unit but hadn't yet set up the code to enter on a Sunday...and there we stood in front of a locked gate dumbfounded when I realized my error. Bless her heart. She saved me a load of money and time. Owners are lucky to have someone so dedicated.

From the owner: Self Storage - Mailbox Rentals New & Used Boxes - Packing…read moreSupplies

10/10 service from Dawnette! She has such beautiful energy, shes super kind, acommodating,…read moreeffiecent and thorough! Definitely will be taking my services back here if needed! Way to go on your employee!

If you want to work with a company that gives you ZERO…read moreservice and spew " company policy " - here's your place. Get locked out cause of iced up doors ? Too bad. We've been unable to gain timely access to our locker TWICE with no compensation. Watch auto debit payments work on a 20 something day cycle so they can zing with extra billing over the years ? Too bad that's company policy. Website says this location is open Mondays - nope it's not. The onus is totally on the locker renter and god help you if you miss one payment. You instantly become public enemy number 1. Steer clear of this place unless you like being treated like garbage. B. Prokop

Aggressive and unprofessional to deal with. I sent a lengthy email outlining what we had, dates and…read morequestions for the quote. Got a curt lower case response that didn't answer any of my questions, only asking whether id be organized. I responded saying I felt this was a bit unprofessional as it hadn't answered any of my questions and lengthy email id taken the time to write. He completely went off sending me a paragraph full of exclamation marks about how I can't answer a simple question etc. Felt very aggressive and rude.

Nol reviewed my house 6 weeks before my move but when he came on moving day he had a Budget Rental…read moretruck and it was too small. He left 1/4 of my things behind. He didn't want to take the bottom of my bed because it took up too much room but I said he had to take it. I told his assistant that my bedroom rug had to go down first before the bed in the new place but they didn't even take the rug so I had to donate a $1000 rug to a thrift store. Nol kept saying it's my fault because I have too much stuff! He left all my storage shelves and end tables so at my new place I had nowhere to put things, Most of my kitchen things were left behind, all my coats and most of my clothes., and chairs etc. He was upset that i didn't pay him the balance but I told him I'd pay the rest when he brings the rest of my things. he kept complaining I didn't appreciate him enough! BTW, my brother-in-law helped with the move into my new place so he had an unpaid full time helper! He was supposed to meet with my friend 4 days later at the old place to assess what needed to be brought but I cancelled it because I didn't have time to check back to decide. For sure the bedroom rug couldn't come now and I was tied up trying to deal with things here and no storage to put things and coping without needed supplies. He went into a rage and sent an email saying he was all set to see the rest of my stuff but I cancelled that! So then he was so put off that he cancelled talking to me anymore. He said it was real SHITTY to not just pay what was owing and to hold as ransom! ...How dare I do that! I had zero clue! He said I was the worst! That I cared zero about others and was very selfish! He wished he never had helped and someone else came in and wrecked my stuff etc etc! Darn it. What could have been! All his helpers think I am a piece of crap please know. This is not a professional person. No way could I have him deliver the rest of my stuff after a message like THAT! He would damage it or hold me ransom for whatever he wanted .It took me 6 weeks to find another mover who would take a small job at a reasonable cost. Nol lost $1000 for work he didn't do.... it ended up costing me another $2400. I found out later that HE IS OBLIGATED BY LAW TO DELIVER THE REST OF MY THINGS. I found another similar review AFTERWARD, be sure to check around.

Friendly and efficient both the movers and the office staff. Gave updates continuously as to when…read morethey would be here. moved an extremely heavy tabletop from the garage up a Flight of stairs with a 90 degree corner. No trouble at all and no damage to walls. Even we're kind enough to bolt the tabletop to the legs for us. Outstanding

Move took about three hours and cost around $900. The crew took a break on the clock, adding over…read more$60 to the bill. They broke multiple items, including an entire box of wrapped, clearly labeled FRAGILE plates and bowls, plus a sentimental cookie jar, and also damaged our walls. When we raised concerns, they initially said nothing could be done. After asking what resolution we wanted, we gave a reasonable request -- and they stopped responding. Very disappointing. Poor care and no accountability.

Very clean, friendly, and accommodating, staff goes the extra mile to make sure you have everything…read moreyou need. competitive pricing a d secure place, I highly re storing your stuff here

From the owner: Secure self-storage in Lake Country for over 25 years. We sell moving and packing supplies and many…read moresizes of storage containers. What makes us unique? Our customers tell us it is how secure they feel when they leave their belongings with us. Whether they are storing sensitive business documents, priceless family heirlooms or their classic car they know that their items are securely stored. We have on site security 24 hours per day. Aside from the fact that we were one of the first SECURE self storage facilities in Lake Country/Winfield, we also offer Winter Rates Competitive Rates Packing Materials Moving Supplies Security Padlocks Security and good service is our business, so we will take care of you. You are either dealing personally with the owner/operator, or highly trained professional assistants.

Avoid this company. We used them for a two part move. Both the move out and move in days were…read moreover-billed for time. Multiple broken furniture items that we have had no response from the company. A lesson learned - DO NOT pay until your broken items have been acknowledged. The Kelowna location does not appear to be a honest company.

STAY AWAY They refuse to take responsibility for lost items…read moreduring our move. They also put multiple scratches on my dining room table by stacking other items on top without protecting it. Office staff after move were very unprofessional. You will regret using this company for your move.

Once again such great service from Wayne. He is so accommodating, helpful and professional. I…read morewould send anyone his way with that exceptional service.. and the storage units of course are clean and well maintained and secure.

From the owner: Self Storage New & Used Boxes…read morePacking Supplies

I can't say enough about these guys. Friendly, efficient, hard working and punctual…read moreThis is the 4 x I used them over the past summer moving my senior parents around the valley. They saved my butt and my back. I have dealt with many movers over the years in Calgary and Kelowna and these guys far surpass with the service and kindness. I have had some scary scam movers in the pass. These guys can be trusted. Thanks again Logan and team. Looking forward to using you again in the near future. Simone

They were fast and efficient and extremely polite and professional.... I would highly recommend…read morethem for moving .. plus they do other things as dump runs or deliveries...