Avoid this company. We used them for a two part move. Both the move out and move in days were over-billed for time. Multiple broken furniture items that we have had no response from the company. A lesson learned - DO NOT pay until your broken items have been acknowledged. The Kelowna location does not appear to be a honest company. read more

STAY AWAY They refuse to take responsibility for lost items during our move. They also put multiple scratches on my dining room table by stacking other items on top without protecting it. Office staff after move were very unprofessional. You will regret using this company for your move. read more

I decided to use this company to move and was not impressed. Not only did they take 6 hours, they stopped for a coffee on their way then left the garbage on my floor, and had the audacity to ask for a tip. I should mention that it only took 2 and a half hours, with 2 people, to move everything in. Not only did it take a really long time, but there was also damage to multiple items. I contacted the company about the damage. I spoke with Heather, who was friendly and helpful. Afterwards, I was forced to deal with the after-service manager Elaine who was incredibly rude and condescending. I would highly recommend going with any other company! read more

If moving can be considered "fun", I have just had a "fun" move using Two Small Men with Big Hearts Moving Company. I was highly recommended to use them and I can see why! From the emails confirming my move (especially during this COVID time), to a move coordinator calling me 2 days previous to confirm my move again and help in giving me some kind of timeframe and lastly, having my movers give me a call ahead of arrival. Bernie & Kevin were professional, took all the precautions to lay mats to protect the floors & wrapped all furniture with care. Moving is hard work and they handled it like true professionals and with humour & respect the entire time. It was a long day and in the end....I was grateful I had hired TSMWBH as I couldn't imagine anyone else handling this better! I booked them almost 1 month previous to my move so book early as I can see why they would fill up fast! read more

On October 13th, Ben, Daryle and Riley arrived at my Kelowna condo first thing in the morning as scheduled to assist me with my move. The moving job involved dropping off items at a second address and then carrying on to take the bulk of the items to a storage facility. Our moving job was underestimated because there was so much prep work for Ben, Daryle and Riley to do - packing TVs and framed pictures, shrink wrapping and padding furniture, moving very expensive items and multiple large mirrors. They had to wrap everything because it was raining steadily and then unwrap it when they arrived at the storage facility. The move also involved moving furniture down very long hallways to the moving truck, working with a small elevator, and requiring the ability to pack both the truck and the storage unit like a precise jigsaw puzzle with everything having to fit tightly to reach maximum capacity. Ben and Daryle had to continue on the job for many more hours than participated without taking a break just to get the job done. They were offered bottled water and were too busy working to take the time to drink it. Their hard work and ability to stack things in a miraculous fashion at the storage facility saved me from having to rent an additional storage unit to accommodate all of my furniture and boxes. That alone is a great savings to me in addition to the extremely reasonable cost that was charged by Two Small Men With Big Hearts. Ben, Daryle and Riley were just above and beyond any movers I have seen before. It was like they were wrapping their own possessions. They took great pride in their work. My husband and I hired many numerous moving companies over the last four decades (moving every two years) and Ben, Daryle and Riley were just gems, the best I've ever seen, and I have seen plenty, including other companies that had terrible customer service, movers who broke items and did not reimburse, overcharges, extremely inefficient packing methods, etc. Ben, Daryle and Riley worked non-stop. They were so professional, meticulous, friendly, and very helpful and so supportive. I am an elderly woman who lost her husband recently and only had my two daughters to assist me with this big move. Having three strong capable men taking care of the heavy lifting and moving everything for us in such a professional and caring manner was a Godsend. I'm definitely going to be recommending Ben, Darryl and Riley and the moving company Two Small Men With Big Hearts to my family and friends. My daughter is so impressed that she has already decided that she will also be hiring Two Small Men With Big Hearts for her move from Kelowna to the West Coast at some point in the next few months, and will specifically be requesting Ben for that move. Ben, Daryle and Riley were incredible representatives for Two Small Men With Big Hearts and they are to be commended for their perseverance, tenacity and work ethic in what turned out to be an extremely challenging move. Thank you so much. read more