Shaun has gone above and beyond to make sure my multi-family project has gone smoothly, on budget…read moreand in a timely manner

The one star is only because you have to rate by them in order to post…read more We recently purchased flooring from this store. The sales person asked us "are you going to use our installer". We said yes. We asked about product an labour warranty. We could read the flooring warranty and she told us that there is a 2 year labour warranty. Leading us to believe the installer was theirs. We were only told that Jake, their installer, would be calling us. She contacted him, he contacted us. The installer came, introduced himself as Jake, no company name or business card to differentiate himself. Just a price. I was still under the impression that he worked for Kelowna Carpet Superstore. After he measured, we questioned his measurements twice and asked if he was installing under the dishwasher twice. He assured us twice that he measured right and confirmed twice that he was installing under the dishwasher. Not only did their installer Jake in fact measure incorrectly, he damaged our brand new cabinets by cutting the flooring on them. He put 5 seams in our kitchen where there was one before. His cuts are not straight, and one seam, which we discovered later, is a "banana" cut. He used translucent caulking instead of clear to hide the damage to the cabinets and crooked cuts. He displayed no control of his caulking gun. He got caulking a half inch and more in spots up the sides of our cabinets and kick plates, 3" up the wall in one spot and about 18" up the cabinets in another spot. Meanwhile, he left caulking voids along the floor for water and debris to get in, and in the bathrooms, he used caulking to fill gaps along the tub and shower due to his crooked cuts, leaving the flooring exposed to water damage, mold and mildew. When we first contacted the store owner Shaun, we were only aware of the damage to the cabinets and seams. Do to this shock, we did not notice the caulking mess, the caulking voids, gaps and other deficiencies until later. When I initially phoned Shaun about the cabinet damage, excessive seams and mis-match flooring, his response was "It is what it is". When they came out to look at the work, the installer offered nothing but excuses. The cuts to the cabinets were no big deal to him, but the excuses were plenty. One seam was there because the wall was out. This is a 2" seam and he had 3 feet of extra material to work with. No need for a seam. Another seam was at 8 and 1/2 feet. He had 10 feet of material, so 1 and 1/2 feet of extra material. He installed flooring to the dishwasher, not under as we asked twice and he confirmed twice, therefore there is a seam at the dishwasher door because he measured wrong. He basically pieced the kitchen area together. He ruined our renovation. He also damaged the wall in our bathroom and accused me of doing it. During this visit to our home, the store owner, Shaun, insulted our home, calling our kitchen a "bad layout", so blaming our kitchen design for the bad installation. He wanted to charge us $400 (which if measured right, would have only been $80) for new material because his installer measured wrong and mis-cut the flooring in the kitchen, he wanted us to pay for the plumber to come back and re-install the dishwasher, and his installer would do the work in about two weeks. So at $400, instead of $80 for material, plus $80 for the plumber, this was Shaun's version of customer service and making it right to include the labour. Another $480 plus taxes. Would have been about $150 plus taxes to do it right the first time. You do the math. These guys were not very cordial in our home at all. In the meantime, we got a damage quote from the cabinet installers, phoned Shaun to tell him how much, he contacted his installer, and Shaun got back to us, not the installer. Again, he contacted their installer. Since our first call to report damage and deficiencies, the other deficiencies surfaced, and the whole floor needs to be replaced. We went to the store and advised Shaun of these new found deficiencies and wanted resolution. He was not interested in listening, instead deferring to his installer. He again contacted the installer while we were at the store. The installer came out again, he went through the motions, but did not listen to our concerns and offered nothing outside Shaun's initial response. In the end, Shaun has absolved himself, offering no customer service now, only deferring to and agreeing with the installer. **We only found out when we paid the installer that he was a different company, Performance Floors. See that review as well. Bottom line, do not buy flooring from Kelowna Carpet Superstore. Patrick A.

bought a sofa for our family room mid-April it was delivered to our Kelowna home. Eight months…read morelater after not too happy with our purchase, we went into the store and spoke to the manager to express that the sofa cushions had lost any firmness and were needing to be replaced. we can literally feel the springs bellow the foam cushions. The sofa gets used on average two hours a day and its just the two of using it and we're not heavy individuals. The store manager said that we had to contact customer service .We sent an email and received a response two days later saying that it's a wear and tear issue and they couldn't do anything for us. it's not even a year old yet. Are you kidding me? Store staff in Kelowna is nice enough but I'd steer clear of ever purchasing again from them. Premium price for unsatisfactory quality.

Love UB. Everyone in the Kelowna store is uber helpful and…read morefriendly. PS - my first couch purchase was in 2004 and I still own it and it has stood the test of time unbelievably well. Their chachkas are much better quality than the product at home sense. Love love love and yes will shop there again and again and again

Beautiful,beautiful, beautiful! I love this place for furniture, home decor,art,candles, fabrics…read morefor furniture choices, etc. They even have Christmas decorations. How about a neat leather purse? Throws, covers, dishes.....

From the owner: Located in the Okanagan Valley, The Room Collection is Vernon's most inspiring, stylishly stocked…read morehome decor and furniture store. From unique wall art to custom upholstered furniture, from locally made gifts to bed linen, lighting and candles, you'll find a fabulous range of beautiful things.

Thank you Clayton for fantastic service!! We went to Kamloops from 100 Mile house looking for a…read morecouple area rugs. After going to a few places without finding a rug we ended up at Jordan's. Entering the store, Clayton (sales rep) greeted us and proceeded to show us area carpets, (this store has a huge selection) After a bit of time Clayton suggested we try the Room Visualizer. I had a picture of our living room on my phone and emailed it to Clayton. After that we found the perfect area carpets for our home, we ended up purchasing 2 area carpets and 1 runner. The runner wasn't in stock in their store, Clayton found 1 in their Kelowna Store and got it shipped to Kamloops. We got home and realized we needed 1 more runner, so we called Clayton and he found another one for us.

I went into the Kamloops location with an odd project. I was looking for flooring for my chicken…read morecoop. Every other place I went did not give me the time of day because I wasn't doing a home or larger project. I went into Jordans discouraged, however Dave was so helpful and kind. He helped me pick out the perfect flooring (which wasn't much) and I left happy. The flooring looks great in my chicken coop. I will be returning when it's time to redo flooring in my home because the service was awesome. Thank you.

Aladdin did 200 square feet or vinyl plank in our house which ended up with large gaps. Contacted…read morecompany but they don't even repond! What kind of a business is this!?

Absolutely would recommend this flooring company. Quality product, professional services. They took…read moregood care of moving appliances and furniture, were very careful and consulted with me during the process. Any concerns or questions I had were answered quickly and with patience. It was intimidating to arrange all of this on my own. However, I found Leigh Gosse to be straight forward honest and helpful. The installers were also professional and respectful.

Before using Nufloors make sure you take before pictures. We didn't and the installers damaged our…read morenew fiberglass tub and a door that they stored in the bathroom. The plumber had been in 2 days prior to the carpet being installed and the tub was fine. After installation of the carpet and cleaning up I noticed the tub had been damaged (dented and cracked). We contacted Nufloors and they sent someone out to look. Upon reviewing and speaking with their installers their reply to us was that the installers said they didn't do it. Therefore we are left to have someone come in and repair a brand new tub. EDITED: THEY HAVE NOW ARRANGED TO HAVE THE DAMAGE FIXED SO I HAVE UPGRADED MY REVIEW. STILL IT WOULD BE A GOOD IDEA TO TAKE PICTURES PRIOR!!!!

This company took terrible advantage of my elderly aunt and uncle. They were initially quoted $1.25…read moreper square foot for the rug made from there left over carpet. When they brought in the carpet in they were RE-quoted $2.50 per square foot. When they picked it up they tried to charge them $5.00 per square foot plus delivery. After stern objection they "compromised" at $3.00 a sf. No one should ever do business with this company without firm written quotes. I'd even suggest getting competitive quotes elsewhere. Buyer beware.