I would never recommend this company and do not give them credit card information. They will not return calls bill you for coming out when they don't. Initial treatment was fine but the failed to show up and still charged me. Total scam. Stephen will not return calls and I have wasted hours diputing with the bank. Truly terrible company zero stars. read more

Both of the technicians I've used so far from the Spokane area- Dave and Forrest - have been very professional, punctual, and knowledgeable. I started using their service around August 1st for German cockroaches and they where available within days. Within a week it was very noticeable that the solution was working. A month and a half later and we have no cockroaches, no spiders, and no ants! Will continue to use their service as well as recommend. read more

stay way!!!! I have had their salesmen knock all the time on my door several times (3 in 8 days) after repeated times to deny any service. Then the last time the sales man tried to open the front door before even ringing the door bell and held the screen door in a manner that tried to push and prevent me from saying NO. If this is what sales are doing I could just see on how a contract would be like from them! I have called the management office to have them stop but I cannot get to the "sales manager" to stop harassing me. read more

Everything started out great with this company, they came out right away, the techs seemed knowledgeable, answered all my questions, and they were punctual and friendly. That, however, is where the positives end. While the techs we're leaving they told me it would take approximately 2-3 weeks to see a marked improvement because of the way their formula works. I understood and was fine with the resolution, so began my wait. After 4 weeks there was zero improvement on my issue. I called customer service and they offered to have the techs come back out and do a complimentary respray. We accepted this offer as its part of their guarantee. We were given the same 2-3 week time frame for improvement. We continued to wait. Within this 2-3 week time our regular scheduled service happened as well, still given the 2-3 week time frame for improvement. After all this time in waiting there was absolutely ZERO improvement. Fed up with the lack of progress my husband called customer service and challenged the invoice we received for the service as per our 1 year agreement. The agreement stated that if at anytime we were not satisfied we could cancel without issue. Upon calling to cancel my husband was threatened with cancellation fees though the sales representative told him there were no early termination fees and have the messages to prove it. We felt that paying for a service that didn't work was unjust and we made that known to Pointe. Pointe didn't want to hear it. All they were willing to do was offer a complimentary re-spray but with how many times they have already sprayed it wasn't worth it. We spent weeks on the phone with Pointe trying to get a resolution on our final bill, all we received was threats, incompetent customer service and lies. I don't know about you but when something doesn't work, is broken, or you are just unsatisfied, any reputable company will take care of the issue. Not Pointe. We did end up going with our original choice Prime Pest Control. 3 DAYS after their first visit we saw massive improvement. During this period we continued to receive notices from Pointe about our outstanding balance. So again my husband called and explained why we should not have to pay for a service that did not deliver. At this point they basically threatened us with collections and refused to work with us at all. Gone was the customer service that cared about client satisfaction and "making things right". All they wanted was their money, even though in our opinion they did nothing to deserve it and were determined to get their money at all costs. After weeks of dissatisfaction we decided to pay the remaining balance to stop receiving invoices and threatening phone calls. It just wasn't worth the hassle, the arguing and having a bill so small go to collections as there was no resolution in sight and Point made that clear. Beware of this place, they'll get you with their "customer satisfaction comes first" speech, and demand payment for shoddy work that does nothing. read more

I have used Pointe Pest Control for over a year now. They have always been on time and easy to schedule. After they have sprayed in the past I have never had any issues with any type of insects. Shout out to Daniel Gibbs that came out to help me. He has come out before and is very professional and personable. He is very thorough throughout our home which I appreciate. If you can request Daniel to come out you will not be disappointed. read more

Brant and Brad were awesome technicians. Very professional and informative. This was our first service so we look forward to seeing results after the follow-ups. read more

These guys are amazing, we have them spray quarterly and had to use other services. Consultation was easy and all the options were laid out for us. The service guys are great, even brought in our heavy chewy packages in when we had to leave for the day. read more

My apartment neighbor had an infestation that my landlord at homeland realty didnt take care of for months and eventually bedbugs made it into my home. I had a heat treatment done in february and it is now june and I've noticed a few more bedbugs. I am giving 1 star because the heat treatment must not have been 100% effective and now my landlord is threatening to have me pay for any after treatments saying I caused it was already a problem prior to me moving in. Also giving 1 star because the people were unprofessional and damaged my belonging including breaking legs on my couch, damaging my box spring, and breaking a lamp. I also take ambien when needed I keep it on my bedside table and after pointe pest control was in my home the whole bottle was missing. I realize I'm not as old as your other clients but it doesnt allow you to treat my things with disrespect. Overall I suggest grumpys pest control because he is much more professional and always treated my home with care and respect. read more

I called to have the company come out to service our house after we had our normal quarterly service and we had ants inside the house. I called and I was told that they would call me when they would come out. The did, but not until they were at my doorstep. I wasn't home, because I was told they would call. Then when I called they said they would call me when someone was coming out and someone showed up and told me to keep my dog away for 15-20 minuets away. I was told initially that it will not harm my dog. Now I'm outside with my dog when the air quality is horrible due to fires. Which it it!?! read more

My husband and I are very happy with the staff. They took the time to explain things to us and helped us identify some of the reasons that maybe causing our problems. The young man that came out today was also very helpful and took the time to do everything correctly. Thank you so much Steve and Donnie. read more

What a scam, be careful. My initial call with the local representative was wonderful. We talked in DETAIL about the service and price for the service. I was told by Steve he was going to send over some paperwork via Email and just to sign it. Thank goodness i read the "paperwork", because it was a year long contract that misquoted prices, did not represent ANYTHINH that we discussed on the phone (an initial visit with possible two to three follow ups). I called Steve back and told him that this is not what we talked about on the phone, that the prices were not what we talked about on the phone, and that I was not interested in a year contracted. I was then told a new set of "paperwork" would be sent reflecting the correct price and an addendum saying that if I cancelled before year end that they would wave the $99 cancellation fee....WHAT??? That was new information to me, a cancellation fee? Oh, and about the misquoted price "That is just something our manager has us put in, I will make sure you pay the $180 not $225 for the visit." NO THANK YOU! What a scam, bait and switch, misrepresentation of prices and services. BUYER BE WARE! read more

A few days ago Steven called me following up on an inquiry I submitted on their website. Throughout the conversation he estimated that pest control price would be $150 for a one time visit/initial but if I decide to do a season contract/agreement it's $99 for every visit. NEVER did I ask or did he mention $99 as a discounted price. Steven told me to be on the look out for an email with the options He provided on the call. Then, once I've decided to respond or cal back to schedule the service. The date We discussed was August 1st. Today, 7/28, still no email and bees/wasps are swarming around my property. I call the company and spoke with a nice lady who couldn't find me in their sustem. She then tried an alternative search and transferred me to Steven. When I spoke with Steven, everything was cordial. I mentioned that I didn't receive an email from him but I'd like to love forward with scheduling the seasonal package. All was good, agreed on $99 each visit. Moved first visit from August 1st to July 31st due to system recognition: If I did August 1st, my next visit would not be until Spring 2021 If I moved it to July, I would fit into October's visit. He said he'd give me a call back once he emails me the documents. Five minutes later he calls me. I receive the email and everything looks great. I was curious if they offered a military discount and immediately Steven's demeanor changed. He chuckled and said he already gave me a discount from $150 to $99 and he'd normally would charge initials at $150. He asked me if that made sense that he was already giving me a $51 discount. I told him it doesn't make sense but it's not a discount, that was the quote/estimate you gave me since day one; $150 for one service and $99 for seasonal. He was getting frustrated that I asked him to explain why he considers that a discount and offended that I asked. He told me he's already given me a discount, they have the best prices in town and if we're starting off on the wrong foot you can go somewhere else. I told him the only issue I have is his transparency since NEVER was a discount discussed nor did he mention any "special pricing" from the beginning. I told him I didn't care if they don't offer military discount, I just don't like it when a company tries to deceive their customers from believing they are going out of their way when it's not. I asked if he was the owner and he said he makes all the decisions, do I have a boss - yes I do, and we don't need your business. Find a different company... and hung up on me. Dissatisfied: - Not receiving an email quote from first encounter - Calling company got follow up on estimates - unprofessional behavior and attitude from Steve Tobin after asking about a military discount - unprofessional and immature conclusion of turning business away when asked legitimate questions about the company and who I could speak to about how he was treating me on the phone for inquiries Note: all the reviews online looked great, comments and pictures showed pride and professionalism, but never did I think I'd be talked down to, chuckled at, and hung up on from someone who "Makes all the decisions." Company info and encounter with: Steven Tobin CustomerCare@PointePEST.com (208)944-0308 read more

We called them for help with a mouse problem, after seeing all their positive reviews... I'm shocked to have NOT had the same experience...the first time out they didn't bait HALF of our traps! (I know//WTH!) Second time out (a week later) had to restart the initial process. Have been calling for multiple days straight, trying to get ahold of a manager--no response--no call back--no solution...but they were sure quick to disbatch a "inspector" right out of the gate --same day to "take" your money. "Uncle Kenny" assured he would get us "taken care of"--yet this is the furthest statement from what we've experienced...All in all, Waste of money- essentially we paid for a service we've never received...we've done all the hard work--could have done it ourselves and saved HUNDREDS! We were supposed to have a tech out Monday-- he was running behind so didn't get us in...now we have to wait longer for their scheduling issue? This place is a scam and a joke. Customer service is awful. Technicians are lazy. Response time is a joke. They give you no phone numbers to call your service providers, just the receptionists line...all in all--I'd look elsewhere for help... read more

I cannot believe that I paid these people for a service for 3 years to find out that never did anything to get rid of the mice or spiders. The last time they were scheduled to service my home the rep flat out lied. I know because I was home. He left a card on my poarch saying he treated my home. He did not. He did not call. He did not even knock on the door. I took out my trash and I found the card. Then after telling Pointe what he did, they asked to reschedule. I had already lost a whole day waiting for the rep. So hard no and they still billed me. I went through and checked all my traps and the plastic had never been removed from the bait to kill the mice. I don't recommend this company. I would ask whoever you use what practice they use. I say this because I found out that leaving traps like this is a garantee for repeat service done by most pest control. I bought my own traps and bait, removed the plastic and have seen less droppings. I also bought my own 5 gallon spray to get rid of the spiders and earwigs. Takes a little bit of my personal time but, I now have peace of mind. Like my Dad always said, "If you want something done right do it yourself." Not to mention I save almost 500 dollars a year. read more

They received communication from me at the time I received notice of their schedule. They demanded I call them and left me a phone message that notified me that they understood my response. Now I come home a day later and there is a note they were on my property spraying without my authorization. I would be wary in using them read more

Pointe Pest Control is awesome! They really do make sure the bugs stay away. They come out for free in between services if you run into any issues. Highly recommend! Thank you, Rob for coming and helping us get set up. read more

Multi year customer, just had our first treatment for the summer season. Ron was our tech and he was very professional and thorough we would be very happy if he was always our tech. read more

numerous issues with billing, outside of contract. Im suing in small claims. Ann at phone center is rude and unprofessional. DO NOT USE THESE GUYS read more

Good communication and response time. Took care of two wasps nests for a reasonable price. Would recommend and use again.

Sprayed once and I was still having problems. They came back out for Free and did a respray read more

Absolutely the worst shady company. Total bait and switch. Salesperson at the door said, "oh no, don't worry you can cancel anytime. We just need a 30 day written notice. Now i found my lawn company, senskee offers pest control for $20 cheaper, but Point failed to mention there is a $100 early termination fee. Go with Croach. We had them at one point and you can truly cancel anytime with a 30 day notice. read more

Amazing staff and environment! Great service techs and they provide amazing customer service! Try them you won't be disappointed!

Ron, our technician was punctual and knowledgeable. He answered all the questions I had and was very professional. Now to wait and see how the product works:) read more

Thanks to everyone at Pointe pest control. After I made my initial contact I was seen same day with in a hour of when I called. They have taken care of all of my pest issues and they continue to make sure they don't come back. They by far are the best and most professional pest company iv ever had. Would recommend them to anyone. read more

Brandi is fabulous, she knows her stuff and is very professional and friendly. Everyone we have had come out is great from Pointe Pest Control, but we are going to request Brandi from now on, she is great! read more

Beware! Unhelpful, unfriendly customer service and unable to control pests. Pointe should really use the term "Pest Control" loosely. Switched companies and was immediately satisfied. Currently trying to sort out end of service issues while being given information that is not true from management. I have proof from a representative that contradicts the information provided by management but they refuse to hear it. Word of advice save your money and go with a reputable pest control service. Don't cheap out because they feed you a too good to be true package at a price that seems fair. You will be disappointed and be on the phone constantly scheduling re-sprays. read more