Run..run fast.... Do not hire this company…read more Took 1 1/2 yrs to even get them to start repairing damage to my home that the company caused, only leaving me in a mess and refusing to put my home back to pre-damage condition. Horrible

We found the carpet in the basement guest room was growing damp near the corner, so we moved…read morequickly before mold could take hold. We called Allklean and they sent out a crew to look over the room and make recommendations. Mr. Grant Trampes provided us with an overview of the potential foundation leak that was causing the problem and alternative solutions. We were impressed by the presentation and approved the estimate. The crew went right to work stripping the room, carpet and walls around the leak. They set up equipment to dry the area completely. Mr. Trampes isolated the problem area and prepared a thorough report with photos for our insurance company. He also recommended a contractor to restore the room once the foundation was sealed. Every aspect of the job was overseen and communicated to us by Mr. Trampes. You can do no better than call Allklean for your restoration!

I would NEVER recommend ServPro, ever. I'm an insurance adjuster for a major carrier and had to use…read morethem. This is not a company I'd recommend to insureds for mitigation. Tyler Knight made it clear he did not like the fact that I was assertive and calling them out for not doing things they should have been. But this is my HOME. This is where my family lives. Our lives were turned upside down and the lack of care, concern and compassion from our "project manager" Tyler Knight. I had to contact Servpro on multiple occasions to ask when they were going to do stuff for demo. I shouldn't have to be directing them. We suffered a disaster and on top of received poor customer service to add to everything already going on. They did not make this process any easier and actually delayed my claim moving forward timely. They let MOLD grow in my laundry room and bathroom. I had to ask for it to be removed. The communication was shoddy. Anytime I would contact for an update I wouldn't be responded to or sometimes responded to after long periods of time. Also we had to have asbestos testing. Our house was built in 1903 and of course the vinyl has asbestos. Servpro subcontracted to Air Tech. The bid came in at $7500 which did not include the $1500 testing. They KNEW my policy covered only $5000. This is a blatant attempt at claim padding because no where on earth does an abatement of 140sq feet cost $7500. They were going to try to make $4k off us. I went with another company and only paid $300 out of pocket. It was clear Tyler did not like that because his lackeys told me that since I wasn't using their subcontractor for the asbestos abatement then they're "done here" Never again. Do not call them. Call local! Not these franchises. EDIT: Beware!! The owner of this franchise and family members are posting positive reviews on their own fb page and on google to boost their rating

I was dissatisfied with ServPro of South & West Spokane County, and I hope you will read this…read morereview to understand why. My basement flooded, and ServPro came out and immediately said it would cost $6,000, with half due right then. After paying up and signing at least 6 forms on their iPad, I pointed out again the wet areas, and a sympathetic team of two removed wet padding and carpet in one and a half rooms, set up drying fans, and taped up two plastic dividers to separate wet from dry areas. They worked about 5 hours and directed me to maintain closed doors and sealed-up plastic at all times. I asked for copies of the forms I had signed and an accounting of the work and was told to expect these the following day. That day the project manager came with two others to collect samples to test for asbestos--a process that took 25 minutes. I again requested the forms and work costs and received these in a zip file that neither I nor another service person that came for five minutes on Thursday could open. He assured me that the information would be emailed that day. On Friday, the team of two returned for another 5 hours removing drywall and baseboards. They let me know they would have to return to remove soggy door jambs, and I reminded the pair that I still needed the forms and cost breakdown. On the following Monday, a team came to remove the drying machines and plastic. As they packed up, I checked the carpet in a room that had been wet about 2 feet in from the doorway and discussed on day one. By now the room had remained untouched for over a week and water had spread out further into the room. The team brought back the fans and stated they would return next day--Tuesday. No one came, so after calling after hours I was informed that workers would be out on Wednesday. They came and removed 3x the amount of carpet pad than would have been removed had they taken care of it on day one. In the meantime, ServPro is very conscientious about regularly sending me a bill for the remaining $3,000, yet never sends the requested forms and accounting nor returns any phone calls. The following Monday, I called ServPro manager Chandler to try again to get the information as well as an adjustment to the bill because of the increased damage caused by negligence in leaving a room wet for over a week, never responding to requests for forms I legally am entitled to, and a review of this inflated bill. I wholeheartedly believe people should be paid fairly--and timely. And ServPro should--and has been--paid as well. However, in light of their mishandling of things and not responding to requests for documentation or phone calls--these issues are unacceptable. This bill is inflated and constitutes price gouging. My recommendation is to think carefully before contacting this company if you find yourself in a water-soaked mess and need help. Their practices indicate that their priority is taking your money rather than mitigating your damage and losses reasonably when you're vulnerable and doing your best to navigate through it. Because of my experience, I advise you to get other quotes elsewhere should what happened to me happen to you--or, at the very least, take this as a cautionary tale of "buyer beware" when dealing with this company.

Jeff and his team at Remedy did a great job replacing our kitchen floor after a water leak caused…read moredamage. He and the team were very friendly and professional. I highly recommend their services.

From the owner: Woman owned, family operated, local business providing full service mitigation for water, fire,…read moreflood, wind as well as reconstruction to put your property back to what it was. 24/7 reliability for Spokane and surrounding areas. Certified, honest, professionals who care.

I called Servpro because they were recommended by my home inspector. I was getting a lot of…read moreterrible advice from general contractors about how to remediate a serious leak. I called Servpro to get their general advice. I spoke to Rob and he was very friendly and helpful. He gave me an overview of the type of work you'd expect and the general cost. He was basically the only person I've spoken to that made any sense and took my concerns seriously. Though I can't rate their work, I give them 5 stars for their helpfulness and sensible advice/plan of action for water damage.

Called Servpro Friday night, the Project manager, Rob, had Calen out to my house within a l/2 hour…read moreto clean up basement floor, due to flood cause by a faulty Water softener unit. Calen did a great job, had everything cleaned up within an hour, left fans to dry floor over weekend. Cannot thank Rob for handing my call so fast and professionally ... BIG thank you to Calen, great job, very friendly and informative. .

These guys are great, timely, fast and clean! Will use again. If you are in need of a small job or…read morea big job they have you covered.

From the owner: Hiring someone to do a job and still having issues after they're done is always frustrating. But…read morewhen you hire us, you can trust that we'll get the job done right the first time around. We take great pride in being reliable, honest communicators with great attention to detail, and we always offer free estimates for our work. Call us right away at 509-204-3335 and we'll be there to help.

Kevin and Karen are an amazing team. Very responsive and thorough. Moving into a new build where…read morethere is a lot of excavation and creepy critters finding new homes as well, Kevin did an outstanding job as I have not seen anything after his visit. Unlike larger pest control companies who push the hard sell maintenance schedule, Kevin did not at all but still led me to request a quarterly visit. Even better is that the 4x a year visit does not fall into winter when insects are less of a problem but scheduled every 8-9 weeks through the warmer climate months to keep the bugs at bay. Keep up the great work Spokane Pest Pro!!

I am a current customer of Spokane Pest Pro, and was having a problem with a really creepy looking…read morearachnid in my garage. I called and they came over the same day and treated the area. So far, I have not seen anymore. They have always been amazing and so quick to respond! I would highly suggest them for pest control!