This is my 2nd review, I gave them a 1-Star at first because the service I'd signed up for was not as advertised. After speaking with Josh (owner) he completely agreed with me and sent his crew to my home again for a free service. I'm happy to give them a 5-Star now! :-) read more

Had mowing, fertilizing and weed prevention during this summer since I had major surgery. Lately they sent out new guys, first day, never operated mower, Scalped my lawn, Diff new guy each week, terrible, no experience! One day same new guy, started scalping. I stopped him and said wait by your truck for Trooper for instructions. Next thing I know this company CANCELLED ALL OUR SERVICES! For telling new guy not to touch lawn! Neighbors across street cancelled due to shabby work too. The owner decided to toss us by the curb! Notr a loyal company anymore and I cannot mow my lawn since surgery. read more

Only aerated half of the yard. Cigarette butts left where they parked truck. Lawn is full of weeds. No thanks. I will not be using this company again read more

So far, they've been doing great work. They show up exactly when they say they will, and take care of the lawn, which is exactly what they said they would do. They're in, they're out and quick. Very efficient. Not much more to say about that. except that the Yelp application won't allow me to exit unless I say more things. read more

Very frustrating company to work with. You can call for days and only get voice mail. Calls are not returned promptly, if returned at all. If this company wants to be a five star company, they need to jettison voice mail and have humans answer the phone during working hours. The reason they earned three of five stars is because their actual lawn service is done in a good, workmanlike manner. read more

I have used Pacific Lawn Maintenance for 2 years now, but now have found that they are unable to meet basic requests. While the grass looks fine, they don't have the people to do anything else. Called for a sprinkler blow out, and they aren't scheduling any more, we are a 1-1/2 months out from when it would happen. It's because they don't have the people. We called them about weeding, "don't have the people". We asked about doing some landscaping "don't have the people". We asked last year about snow removal, we don't have the people. All the things they say they do on their website, they don't have people to actually do. I get not taking on new customer, but what about the loyalty to the ones you have? I guess my $500/mo will go to someone else. read more

I had used Pacific lawn maintenance years ago for some yard work...they were great! I told everyone about them and was very impressed..recent years I just used them for a sprinkler blowout which they now refer out to another business, which was fine..they let me know....for some reason this year they did not pass forward important information to new blowout business so they were unable to do thir job..I then called PLM to inquire..he was rude and would not help me..I told him I was concerned because snow was coming and my mother in law could not afford to fix pipes that burst..I asked if he could inquire he said no..very rude again..he just argued with me. I know I had paid PLM directly so I told him he could ar least inquire. Unfortunately I did not get his name but I know he handles established customers. I will not use them again. read more

I've been using this company for a few years now. They provide high quality service and are very attentive to requests and feedback. For example, I sent them pictures last evening via email about some things I was less than thrilled about (minor issues). I received an email this morning saying my they were taking $10 off my bill (I didn't request that) and the owner just called me to say he was sending someone to my property to handle it, today. Well done, and thank you. read more

Working with the owner was pretty easy and convenient. When I asked for clarification as to what work would be done with our project, there seemed to be some confusion. Maybe it was a lack of terminology on my part but in the end they were able to get the work done for the amount agreed upon. Billing was quick and easy once I got the invoice but it did take a while before I saw the invoice. I don't have before pictures but basically everything was getting overgrown with weeds and they were able to come in and clean up the property. They did the work in one day and were able to haul away all the crap as well. read more

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Was told price for 2hrs. Got charged for an hour and 1/2 more. The job was done was uneven and back side of hedge.

We did not end up with them, but only because we only needed 2x monthly and they offered weekly. But when he came to do our estimate, It was done in a very timely manner and we had the estimate very quickly. The gentleman that came was very pleasant and professional. read more

Have to say was skeptical at first about expectations and results, however I saw results after the first application and I'm excited for the possibilities next spring. Christian was extremely helpful and professional and I was especially impressed by his knowledge on products, applications and he addressed all of my concerns. read more

We had Pacific tend to the lawn and garden for months before we finally moved to our new home in Spokane. They did a great job. We are on a corner lot with a big front and back yard with numerous trees and bushes. All have been well cared for and the staff at PLC have gone to great lengths to familiarize us with the needs of our yard in the winter months. Can't say enough about the friendly service!! read more

We own a rental property in Spokane and our tenants selected this lawn care service for bi-weekly lawn service. We've also been using them for sprinkler blowouts and the occasional yard clean up service. While their customer service is very responsive and friendly, there have been a few issues worth noting. We've had repeated issues with sprinkler heads getting lopped off during their service. The first time it happened our previous tenants were students who left the property vacant during the summer months while the sprinkler system was off. So I paid a rather steep price to have them replace them so that we could resume using the sprinkler system. Unfortunate the damage had already been done, and the result was a dead lawn and a weed takeover. I spent several weekends the following spring tilling, spreading new topsoil, and re-seeding the entire yard. The lawn came in really nice so that effort was worthwhile. However, the following summer the new tenants were also out of town for an extended period, although the automatic sprinklers were on so there shouldn't have been any issues. However, several of the sprinkler heads were damaged by the lawn crew but were never fixed (something PLM says they will cover when the damage is caused by their team) and I was never notified. The result was large swatches of lawn going unwatered during the hot summer months. In addition, the neighbor's tree had shed some very large branches in the rear of the yard, but I was not notified of this either. Instead of remedying the situation, the lawn crew simply mowed around it for 3 months. When the tenants finally moved back in and let me know, I arranged for PLM to remove the branches. I was quoted a price for this work, but was then ultimately invoiced for 20% more than the quote. They did resolve the pricing issue when contacted, but a less attentive landlord likely would have overpaid without even realizing it. I think they are a good company, but we have a smaller/older house and that seems to lead to a lower quality of service for some reason. read more

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Numerous problems. I have asked them many times to schedule my service dates on Fridays when we are home. We need to put our dogs away. I was contacted by the general manager by email and told that we could have our service day on Fridays no problem. I kept getting scheduled on days other than Fridays. Had to call or email to reschedule numerous times. I honestly don't think they have ever just scheduled me a Friday. I have always had to change it. Last Friday I emailed them AGAIN during business hours and asked to reschedule my appointment so that I would be home. My appointment was not rescheduled and the service man came out and sprayed. I was not home. My dogs were able to go outside and be exposed to the weed spray before it could dry. I emailed them and asked to cancel future services and gave them the reason. No apology or concern was given. Just a bill and a generic sorry to see you go. Very poor customer service! read more

The crew was so professional and friendly. They were respectful and knew exactly what I wanted. They spent a solid 4 hours and with extra time offered an extra trim to ensure the landscaping looks clean and that I was happy. Would recommend them for lawn services! read more

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Great group of workers over there and you gotta support the small local businesses! Prices are very reasonable and its always the same workers every year so they know exactly what to do every time! Work speaks for itself but i definetly recommend! read more

I contacted Pacific Lawn Maintenance and after telling them where I live, I never heard from them again. Not very reliable, I would say.

Very responsive and professional. They offer comprehensive lawn care.

I seriously can't say enough about this company. Best, most attentive customer service you could imagine. The owner, Josh, personally came out to do our bid for landscaping cleanup, lawn care, bush/tree trimming, etc. He clearly knew what he was doing and made us feel instantly like we were in good hands. He was able to schedule members of his team to come out and complete the work in less than a week and he personally called to confirm all requested services the day before. Josh's crew (I forget the two gentlemen's names) were so attentive and knowledgeable. My yard was a wreck, but they patiently walked me through everything they intended to do. Went to work and came home to PERFECTION!! So incredibly happy with the results. BTW: After I got our initial quote from Josh, I called around. I actually called 17 different lawn care/landscaping companies in Spokane and Spokane Valley. None of them acted as if they even cared about getting my business. Similar pricing but most were either booked out 3 months (it's late August....so.... not sure what you'd intend to do for us in the winter...) or too busy to accept new customers. PSA: Don't waste your time calling any other companies in Spokane. Pacific Lawn Maintenance is hands down the best. We'll be sticking with them as long as we own this property. read more

I have the distinct pleasure of having this organization earn my business. Zack, Josh and Alex have been nothing short of professional, courteous and their leadership extends to their employees. .I'm impressed after each visit! Real talk! I'm blessed to have selected such a sound and hardworking establishment built from the ground up! Super Impressive! Keep up the EXCEPTIONAL work!! These folks are worth every dollar! God Bless! read more

We can't even begin to express how happy we are to have found Pacific Lawn Maintenance! Josh personally came out to our home to meet with us, and he even came out a few more times just to confirm all the details before our landscaping project began. Josh is very knowledgeable and helped us come up with ideas to make our vision a reality. From the start Josh and his team have been very communicative and prompt to reply to all of our questions. He has a positive attitude and his crew does too! Alex came out to finish our project today and we are very appreciative of his work ethic, customer service, attention to detail, and how efficiently he completed the job. We will definitely be requesting Alex to be onsite for all of our future projects. We are are so impressed by their professionalism and kindness. We will continue to use Pacific Lawn for all of our landscaping needs and you should too! read more

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We are so pleased with Josh and his company! He responded to us immediately, was professional and courteous. He has done work on our rentals and our home. He is fair in his pricing and does excellent work!! We have already recommended him to our friends. read more

I scheduled a pre emergent weed spray with Robin over the phone on 3-31-21. I set up a specific future date and time appointment with her. A few weeks later, I received a text stating the tech would be coming over the next day. I called and gently reminded Robin of the appointment date and the date they had me scheduled on was not the right date. I thought she corrected my appointment date. On the day before my appointment, I didn't receive a text for the appointment reminder so I called the office. I believe my scheduled appointment was not booked at all because she said I wasn't on the schedule. The G.M. called me and he said I would have to wait 6-7 hours the next day for the tech. He further explained, I should have scheduled the appointment for the first appointment of the day, if I didn't want to wait. By 4:00 the next day, the tech had not showed up.I had waited for the tech since 8:00 a.m. I called and spoke to the G.M. and he said the tech was on his way. The tech showed up after 5:00 p.m. When the tech showed up, he explained he had only been working there for 3 weeks. He must have used roundup instead of the pre emergent weed spray because when he over sprayed, the chemical killed my grass and to this day, months later, there are still some areas on my grass along the edge of the flower bed border that still has dead grass. It does not appear he used pre emergent weed spray at all. Grass that was in flower bed area is still dead too. The pre emergent weed spray is to prevent weeds from sprouting, not supposed to kill grass. I called and spoke to the owner about some of these issues but I was charged the full price. read more

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Did an "ok" job on my shrub removal. I need to finish the job and burry the weed barrier, clean up the branches and leaves from the shrubs, and add some more rock to the flower beds. Overall, I can recommend Pacific Lawn for timeliness and schedule flexibility. They were also the ONLY landscaping company in the are that actually showed up to take on the job! Thanks guys! read more

Pacific Lawn Maintenance has poor customer service and opted this year to impose unfair requirements. I started with them in 2018 and only paid for the weekly mowing service. This year they require I take their expensive spray packages which I do not need and cannot afford. So...they have good paying customers for 4 years and drop them unexpectedly for a greedy business model. I only upped the review to 2-stars because mostly the actual work was okay but I would have to inspect it each week. They sometimes left gates open and would not cut the grass short enough. Personal contact to fix the problems was meet with bullying attitude. Would NOT recommend to anyone. read more

My initial consultation with Pacific Lawn Maintenance in the spring seemed like a great deal. They were easy to talk to and explained things well. Their sales team and management were approachable, communicated well and they seemed like a company I'd like to deal with that was local (and less expensive then Senske). I additionally paid for additional services outside of a weekly mowing to include periodic chemical sprays as well as I had them do a sprinkler inspection, and had their tech set the appropriate timing on my sprinkler system (that is a key point for later in this review). Note: Their sprinkler tech was also an excellent person to deal with, easy to speak to, explained things thoroughly, and was very knowledgeable about his job. So, fast forward a couple of months, I had them do a barking project... which they did fairly well. However, they had an experienced worker with a new guy. The "new" guy ended up vomiting in the middle of my street in front of the neighbors a couple of times. He said that he did that any time that he got hot. They also left a large pile of bark in my street (because they over-estimated the project). They didn't take the extra bark (about a yard) with them and promised they would come back to get it. They never did, so I ended up having to give some to neighbors, had some family pick some up, and brought the rest to the dump. This was labor/effort I wasn't expecting to spend on a project (and product) I paid for. There were also periodic problems with the quality of the lawn mowing two/three times. I addressed this with them, management came out, agreed that the service needed to be improved, etc. Again, management was receptive, communicated well, and was easy to deal with. I did have issues that I've never had in past years as well with the edges of my lawn being destroyed and dying, as well as areas that lost all of its grass and is just mud now (I'll have to reseed in spring). Management said that it's likely those areas were getting overwatered (see earlier sprinkler service comments). Fast forward again to yesterday: I received my monthly invoice. I noticed that they were still servicing me with lawn service the past two Mondays according to the invoice although temperatures/weather has ensured that grass hasn't grown at all within the past three weeks or so. I initially contacted them with an incorrect recollection on my part that there was actually still snow on the ground two Monday's ago. They presented me with before and after pictures of the lawn service which showed no snow. My memory of this weird snowfall apparently was off by a few days. Regardless, I didn't understand why my lawn was being continued to be serviced when there was no grass to cut. I found this to be extremely questionable in the business-ethics department. They refused to refund me for the services, as they were provided (as proofed by the before and after pictures showing no changes in the lawn length) and that "...as far as the growth of your lawn, we continue doing regular recurring services until 10/31 each year and wait for clients to reach out when it is time for them to end for the season." Side note: I also got double-billed once this year, which they refunded to my bank account. Anyway, as far as the last two mowing services, I find this extremely unethical if you ask my opinion. I would think that you would contact the client if you noted that work didn't need to be performed... apparently not the case with them. Anyway, I've canceled my service with them for the remainder of the year and will not be renewing with them for next year, nor be referring them at all to anyone. I would highly recommend looking for a different lawn care service if you don't mind a few dollars difference in price one way or the other. I would consider taking them to small claims court if it wasn't a complete waste of my time/effort. (I'm sure they would cite some service agreement I had with them anyway). read more

Pacific Lawn & Pest - After "service" - Pest Control Near Me - Spokane Valley, Washington

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Better quality work for the price than ant other in Spokane. I have referred many friends they were also impressed. Well worth me not spending a month of weekends doing fall cleanup. read more

Just had a job interview with Josh and Jeff very professional hope to work for this company clean office and yard my dream is to get to work for them. read more

Just had my yard and landscaping cleaned up by Pacific Lawn Care. Other companies suggested we just pull everything and replant. Pacific Lawn Maintenance, however, came out and painstakingly salvaged every beautiful thing we had in our gardens. Seriously good service. Incredible results - so happy we went with this company. Will become returning customers for sure. read more

There is no other landscaping company we'll ever reach out to again after having worked with Josh. We've had them do several different services at our home and we will continue to use them going into 2019. Josh has taken time out of his schedule to come out and look at our property to properly bid out jobs and provide his thoughts and guidance. His crew is hardworking and get not only the job done quickly but clean and correctly. Such an amazing story of starting the company and high school and taking it to where it is now. Congratulations Josh and we look forward to continuing to work with you and your awesome team!! read more

Josh has been taking care of our yard for as long as I can remember and I wouldn't have it any other way! Thanks Josh!

Reasonable prices, good and ethical owner and staff. Example: we have not had rain in nearly four weeks and we need to have our sprinkler system serviced. End result is that lawn is ugly, flat "hay" and we are on every-other-Wednesday mowing schedule. Lawn team came to the door this past Wednesday (7/19/17) and asked if they should mow and recommended against it, in the interest of saving both time and money. Our last gardener would have mowed raw dirt every 8-10 days with his capricious schedule . . . am impressed that staff and Josh (owner) are so considerate. read more

Josh has been taking care of our yard for about five years now and he does wonderful work. He and his crew are reliable and, if there is ever an issue, Josh quickly makes sure everything is taken care of. He does work on many yards in our surrounding neighborhoods and gets rave reviews for us, and everyone else we've spoken to about his services. Thanks, Josh! read more