I had a good experience despite the awful circumstances of termites in my crawlspace. The only issue I had was with the clarity of the communication. It turns out I did a lot of extra work and damage to my deck that was unnecessary because it wasn't clearly explained to me what kind of prep I had to do before they came to treat. The other communication issue was the description of the eradication service provided; I either mis-understood or the process was described differently than what happened. I would suggest that anyone getting a quote have them explain it to you in graphic detail, even if you feel like you're asking a stupid question. That said, the point-man (can't recall his name) was very helpful and fast to respond when I texted or called. read more

Raymond did an excellent job spraying for ants at my home. He first asked if I had seen any ants indoors and then he went outside and was able to locate ant colony outside my kitchen window. He sprayed outside and then came inside and sprayed the kitchen and dining room areas. He was very polite and explained everything he was doing and left an ant trap to go in my kitchen window. Very happy with this company! read more

Awesome service. Team came out and got started on our rodent "relocation", each team member introduced themselves and provided a complete overview of treatment plan and schedule. Highly recommend Pointe Pest Control.! read more

Like a few people on this review list I had the unfortunate pleasure of interacting with a highly aggressive salesman. He didn't understand the word "no". He also decided to come back the day after I told him NO know which was just plain dumb. This was a complete waste of my time and absolute disruption of my day. Obviously the complaints made by several people in the past 6 months to a year has not been heard or acted upon by the owner, supervisor or management. Should I need any pest control service in the future, I am definitely NOT using Pointe Pest Control. read more

We called Pointe out for a possible rodent issue. They came out and gave us a quote for this as well as ongoing control for insects. Each person that has since visited has been thorough and professional. They are not the cheapest company, but they resolved our issue and the follow up was amazing. read more

thank you for your quick response to recheck a smell of something dead.kenny came out in less them 24 hours and checked everything and helped us pinpoint problems...your awesome read more

We were starting to wonder after initial service if we had been bamboozled, but after some run around with customer service we did get calls back. Crystal was the technician that did our second follow up service. She was friendly and professional and engaging regarding what was needed to be done. In my perspective she was also very knowledgable about her job. read more

Jake, Garrett and Manny were very professional and efficient starting our pest control services. They treated inside and out. Jake did an excellent job communicating what they were doing. read more

This morning Josh from Pointe Pest Control came and did the second treatment for our house. He was a very nice, professional and he did a very thorough job. Great company with great people. We are very glad we found them! read more

Dylan and his partner did a great job. They answered all our questions and were very pleasant to be around. I would highly recommend them and this company. read more

Arlo came on time! First point. Explained all he was doing... second point! Did what he said.. third point! Explained all he did... fourth point. We had been discussing getting a reasonable pest control. Our had had been a battle for me and it was time to get professional help... big black carpenter bees making out home theirs!! Yes the can of spray helped but I was loosing the battle so timing was good. Will use them quarterly... and would recommend them but time will tell. It's a good start. Thank you Arlo for your attention to details and listening to my concerns. RF read more

Joseph came and treated for ants. He was very professional and responsive to our special needs (we have many fish ponds on the property). The ants seem to have gone away for now, YAY! read more

Doug and Shane came to help me with my spider problem. I had black widows around the outside of the house and even found one Inside, crawling on my son's blanket! I should have done this sooner. Great Employees, super efficient, quick, and friendly. read more

The difference between this service and my previous service is night and day. Very professional, watched out for my pets, got every nook and cranny. Crystal and Arlo were top notch. read more

Door to door sales rep was very pleasant and helpful. The next day Shane performed my initial service. He explained everything to my son & I. Very pleasant, helpful. Thanks! read more

My security cameras recorded people from this company walking around my porch and looking in windows. They never knocked on the door or rang the doorbell. I have called this company twice and was always told a supervisor would call me. Still waiting. Not a good business practice to trespass on private On 12/26 someone from the company contacted me and addressed my concerns. Also, the owner contacted me. I consider this matter taken care of. read more

Very impressed with this company! Shane was very professional, and watching out for our pets best interest, which means a lot to us. Had our first treatment last month, today a follow up treatment. In the month it's been we haven't seen any bugs or cobwebs. We have very high eaves on our home so it's nice that they knock those down for us. Would highly recommend this business! read more

Both technicians were fantastic; Dylan took the lead and was very personable and professional. They were both aware of my concern for my animals and helped put my mind at ease. They took excellent care of the outside of my home as well as dressing all my concerns for the interior. I would highly, HIGHLY recommend them. read more

Forrest was a fantastic and friendly tech and he was super knowledgeable and able to answer all of our questions. The sales team member Caden was also super friendly and nice to talk to AND also super knowledgeable! These guys rock and Pointe is a great value! Always a pleasure doing business with them! Highly recommend!! read more

Had ants with guests on their way. Pointe came right out and cleared up my issues. Crystal, technician very thorough and professional. Appreciated her flexibility the day of treatment. Worked around my schedule. read more

I just had my initial service with Pointe, and would like to compliment the company for their employees Tristan and Grant. They were very professional, pleasant and explained the service and what I can expect to happen. read more

All I can say is stay away from this horrible company. They harass you after they talk you into a contract. Then they show up at your home harassing you. i have tons of ants still showing up after they have sprayed. Terrible service. read more

Dylan & Tristan were the best. They kicked so much termite ass, we can hear them crying underneath the house. 10/10 would recommend if you got some bugs you wanna shit on, dudes are absolute savages when it comes to murdering bugs lol. read more

I had a door-to-door salesman come and offer their services. My mistake for letting him continue to talk, but hey, they have a tough job. Anyway, I never got the things he was offering. He said they'd seal off my crawl space vents to prevent rats from getting in. After I signed up for their ant/spider pest control he then said I had rats too so they'd have to treat for rats first before sealing the vents which would then cost more. Then he said, actually, the first vent is free and subsequent ones would cost more. I was upset at this point and just told him to go away and I never wanted to talk to him again. I almost cancelled the service at this point, but decided to just keep it for the year I signed up for. He also said they'd treat around my shed, which I don't think they ever did. The ant/spider control worked ok. They treat every three months. Ants start showing up at around 2.5 months so I either had to treat myself, or have ants for a week or two before they show up. Then two out of the four treatments the ants didn't go away. I called the first time and they came and treated again. The second time I just treated myself because I didn't want to call them back. When I use Amdro myself it lasts for almost a year and costs much less than the $45 a month I was paying them. read more

Dylan did a great job explaining to us what they would be doing to treat our termites. He was very detailed. Pointe Pest was also here quickly to give us an estimate and when they did their treatment, they worked around our schedules. Great cost for great service. read more

A great customer experience right out of the gate! calling in to inquire about services was professional and asked the right questions to get us to the consultant right away. Kyle came out - and was awesome! Gave some great recommendations that we could do and ..no matter what.. I'm calling Pointe Pest Control for any future pest issues - no high pressure sales which was so refreshing !!!! read more

We've had our third treatment and all is good. We had a bad problem with ants and haven't had a problem since we started using their service. Only two demerits--the first is that they called several days in advance but never gave us a time as to when they'd be at our home. The second, and more serious, is the person who sprayed did not wear a mask. Even though he never came within 10-15 feet from anyone, the person should have worn one. read more

At first Pointe Pest Control seemed great, friendly and attentive. But once we signed up and got going with our service, that all changed. Their customer service is horrible, trying to get a hold of someone is impossible. Sure you can get a hold of their answering service but good luck getting any one to respond to you needs. 5 calls over a month and no response "zero" I asked to speak to a manager and they never responded. Truly cannot recommend this company at all. It's a shame because I was referred to them and am extremely disappointed in this company. read more

I was not present during the service performed at our house today but apparently Drew did a great job. My husband said he was very efficient, personable did a great job inside and out. read more

Arlo did great. Listens to concerns, offers good advice then takes care of job!

Another highly professional visit! Dylan was very informative, went right to work and explained all that he did upon completion. We haven't seen a wasp this year and the spiders have moved on. read more

These guys gave me such a good deal on my home and I kid you not, THE BUGS ARE GONE!! All of them. The technician was on time and very friendly before he started the service. He was quick and efficient. read more

Very unimpressed with the service they provide and the crew they employ. They were supposed to seal up my house 3 months ago and failed to do so on numerous accounts. We have since been skunked twice since the first installment. Please be aware this company will not meet your needs. read more

My husband and I have been very happy with the service this company provides. They are always extremely professional, and are out the next day if we happen to have any issues. Our technician, Arlo, has been exceptionally professional, pleasant and provides solutions to get us the results we want. I would recommend this company 100%! read more

Robert Conn Ruiter from pointe pest was very professional and arrived on time. He was very efficient, and I would recommend to anyone.

I had a wonder experience with Pointe Pest Control. The sales pitch was informative with no pressure. Garrett arrived on time, shared what I could expect from his initial treatment. Both shared the schedule for the yearly contract. Garrett killed so my wasps and destroyed their nests! And the multiple box elders taking over the yard by my maple trees. I would highly recommend Pointe Pest Control read more

Had signs up to not knock as we are a day home from the hospital with a newborn. Door to door sales person knocked 3 times. Answered the door to tell them not today. They knocked again our other door. Very rude. read more

Very good experience, Joseph B. was extremely mindful of my pets and fish, and was informative about what he was spraying at my house and how it works. read more

Maysee and Abri provided great service - friendly and professional. Thanks for everything!

First off, we also have No Soliciting sign visible on our door. Didn't matter as others on here have stated. Rang doorbell at 7:30pm. Wasn't expecting anyone that late in the evening. Went over to front blinds to catch a glimpse of who might be calling. Well I guess he noticed motion inside and proceeded to knock loudly on our window glass. Thought that quite odd, but perhaps it was someone we knew. So I opened the door and immediately thought it was postal delivery service because of the uniform and clipboard. So I said "Hi" and he started into his spiel and I noticed there was no package and he was with some company. Not sure if he identified that or his name until later. Asked many questions about bugs. In neighborhood offering half-price special. I read the name Pointe on his ballcap. I explained that we rented and it would be up to the landlord to pay or provide service. He went on undeterred, and for a moment I wondered if our landlord sent him over? But no, that wasn't right. He wanted to do a perimeter sweep, which I didn't feel comfortable with, as both sides have locks to keep out backyard trespassing. Almost got the sense he wanted to come inside, but he didn't say that. It was difficult to hear through our storm glass door, which I'm glad was up and not the screen, because he was not wearing a mask nor respecting a 6 ft. distance in this COVID-19 environment. I said I would need to discuss with landlord before doing anything. I'm not sure what he was expecting me to do after that. I asked if he could leave a pamphlet or business card, of which he had neither, just laminated pages of bug types. Many things were odd and unprofessional about this interaction. He finally left and I wondered if he was just a fake and casing places? His uniform was brownish like UPS, not green like what's on the website I saw later. I think he said his name was Jerry? Before leaving. Next day, as my wife and I were driving back from store, going down next street over we saw what looked like same guy (plus another) at front door of another house, looking in windows and casing the front porch! What in the world is up with looking into people's windows? Very rude and unprofessional. Came by again to our door later that same day, rang bell twice in quick succession. Why?? Why return so soon after I said No last night? Saw him on camera and just ignored until he finally left. If he comes by again I think we will call the police. Really unprofessional behavior. Tell me I'm wrong?? I would never get service from Pointe after this experience. Is this how they train their techs? Sure seems like that with several similar reviews on here. read more