Occasionally there's a wait, but usually I only have to wait for the customer in front of me to be served. The staff has always been friendly and helpful, and the price/parcel, late fees and location are better than any of the other Point Roberts options I looked at before setting up my account with Point to Point. read more

No complaints so far. Fast and efficient - although xmas time is pretty crazy - may want to consider extra staff - waited an hour in line

Love this place and all the staff! They were a lifesaver when I had my business and I went there at least once a week for ten years! Not sure what I would have done without them? Now I use them for personal shipments and they are just wonderful! read more

This is literally a minute's drive once over the border. Service is straightforward, I get the email from them within a few hours of Amazons delivery email, no problems ever at the counter. Don't understand the negative reviews - I used Letter Carrier until they closed and P2P has the same service and is no less friendly. Never seen more than four people waiting but I only go there about every two / three months. The wait at the border is sometimes a problem. I avoid lunch time and late afternoon and have only gone during the week. read more

The friendly staff at P2P make buying online as pleasurable as it is convenient. They seem to be continually improving their processes to keep line-ups short and moving and are not afraid to go out of their way to ensure you get your package - even if it was just delivered that day. I switched from Pacific Parcel in Blaine and the service and convenience here are beyond compare. read more

This is the friendliest most efficient parcel pickup I have used. Highly recommend!

I have used Point2Point for a while and I am very happy with them. I am notified straight away when the package is delivered. I have not encountered any "grumpy" or "robot-like" behaviour as some poster have suggested. I have never run into any surprises. The only minor negative point is when I have to go to a different building to get my parcel. read more

Have read some comments complaining about the stuff aren't friendly , I have to disagree I have been use this parcel service for years, never had a single problem with them. Stuffs are very helpful and friendly. they always greeted at me and very efficient. sometime I have bigger box, they offered to help me to carry to my car.. Email arrives right after parcel arrived. During the Christmas, this place can be packed, but most of time, are very quite The only issue I have , they don't open on Sundays, and only open to 3pm on Saturdays, make it awkward to pick up parcel during the weekends.. read more

I have been dealing with P2P for a number of years now and in each of my transactions the staff have been both courteous and professional. Being so close to the border there is a level of convenience that I appreciate and with that in mind, their fees seem very reasonable. Additionally, and as a result of this service, I've saved hundreds of dollars in duties and taxes over the years. The only thing that keeps me from offering (5) stars is that their hours of business do not offer the same level of flexibility as some of the competition. However, if you don't mind pickups that are Monday to Saturday with a cut-off of 6:00 PM, then I would have no reservations about recommending this outlet... read more

I have been using Point to Point for a few years already because it is so convenient to ship things there and then just zip across the border to pick them up. Because it is in the US, you can get much faster shipping times, and usually free shipping to boot! read more

WOW. After 30mins jn the border line and 3 mins late past closing time and the woman inside would not let me in. Won't be using you again!

Very friendly staff, always eager to help with any issues, good prices for storage and always an easy pick up. Have used their services for years and always leave happy! :) read more

DO NOT USE THIS PLACE. 1) Their staff are always cranky and miserable. I used to use the Letter Carrier before they shut down and I actually looked forward to seeing the staff there! At Point2Point, you aren't even acknowledged with a hello or a smile when you enter. Granted, you are here to pick up a package so who cares if they are friendly with you BUT if I can bring my business somewhere where I feel appreciated, then I am going to. 2) Their processing times (from when they receive it to when they email you) and wait lines to pickup are much slower than other providers I used. Again, who cares if you aren't in a rush to get your package and don't mind wasting your whole day at this place. 3) They charge fees for box disposal and printing pages if you forget to print your invoice at home. Meh, but yet another X over a +. 4) Now, the WORST for last. I contacted them by phone (my phone bill as my proof) to let them know that I was travelling abroad and could not pick up my shipment within their 60 days before-they-dispose-of-it guidelines. It had been there for maybe a month by this point. The employee told me not to worry that given I have made contact with them, they will not dispose of it. I was fine paying the 30 cent a day charge until I could come in at a later date. The employee said that even if they do not hear from a customer they try reaching customers multiple times via multiple methods and failing that they return to sender. The conversation gave me confidence that they don't even dispose of packages. Their website states "Point to Point Parcel Inc will make every reasonable effort to advise the "Registered Receiver"." One time at the Letter Carrier (another reciever), the fire marshall told them they were overstocked so my shipment got sent back to a supplier named X. Supplier X didn't notify me of this returned shipment, there was just a credit on my account the next time I re-ordered that shipment. After making contact with P2P to advise of my travel plans, my travel plans extended much longer than expected. However, I did not worry about this parcel because I had assumed it would have been returned to sender. I called supplier when I got back into town to place a new order (expecting a credit on my account) only to find out there was not one. I called P2P and they advised my shipment (valued at $241 US) was destroyed around the 90 day mark. The manager claimed I was essentially lying and said there was no record of me calling. If that was the case why would my phone records show long distance charges to this place? I had no other incoming shipments. And NO, I did not just call to say "hi!". I called to say I am going out of the country and am short on time to get this, can you hold it and I will pay any fees. I was advised by YOUR employee that this would be returned to sender if it extended too long. In the manager's defence she advised me they sent me emails that said storage is accruing at 30 cents a day. This is true, I did receive these automated emails that were identical in nature. NEVER did they email me to say "Final Notice: Your Package is Going to be Disposed Of"! My preferred method of communication on my profile is email. Instead of advising me via email of their intentions they left one voicemail message stating I had a package there (essentially repeating the same automated email message). They DID NOT advise me that the package was going to be disposed of. Automated emails and 1 call (presumedly just a reminder call) in my opinion do not equate to "reasonable effort". I had called a month prior and no communications from them since then had a sense of urgency, so I didn't worry much about their call. When they opened up my package they should have seen an invoice that had significant value - wouldn't you think again that given I had been a long time customer that spent a decent amount of $ there that you could give me some proper notice??? They refused to offer any sort of compensation. No compromise, not even covering half of the lost cost. The manager accused me of lying about their employee, saying they would never say that as returning the shipment is impossible. Hypothetically, even if I was lying, that doesn't change the fact that I called in and your employee messed up by not taking record of that phone call. The manager said they wouldn't have disposed of it had I made contact with them - TO WHICH I RESPONDED I DID (as per my phone records). BEWARE: I told them if my only voice and recourse is a review online, then that is what I will do to let other customers know about how this business conducts themselves. She responded by telling me the owner has advised her he intends to do the same to me. I lost it on her at this point, because him leaving a bad review on my company is UNACCEPTABLE. I am their customer, he is not mine. I will blast this business in court if they attempt to leave a bad review on my business. Shame on you for your business practices! read more

I've used point to point parcel consistently since last year, after switching from TSB. I've always had a pleasant experience with the customer service until yesterday. Now, what I experienced was extreme rudeness and point-blank sarcasm. I don't want to make it sound like all the staff are rude, because they've always been nice and friendly, but just this one woman in particular--an old woman with grey hair and glasses. Apparently, she was pissed off with me for having a lot of packages to pick up (I pick up packages for not only myself but family and friends. It all just happens to be registered under my name). Now, there were 3 obvious instances of sarcasm: 1) Before she headed to the back to retrieve all my parcels, she exclaimed, 'Let me go get your...PILE.. of packages' with blatant emphasis on the word 'Pile'. 2) Right after her 'pile' comment, she went on to say 'How many are there, like, 20?!', knowing full well that it was an exaggeration. 3) After calculating the fees I had to pay, she made this REALLY loud whistle. Obviously, another attempt to display her disgust towards me just because I had a lot of parcels to pick up. (seriously?) Now, I acknowledge that I dont pick up my parcels as promptly as I should (should I even apologize for that? I thought that courier services such as these would be expecting to hold on to packages for a while by charging fees--that IS pretty much how they earn their money; fair enough. I won't ever complain. Moreover, your clientele are mostly (if not entirely) foreign, so it should be expected that they aren't able to make a trip down as frequently as locals could. Also, yes, my packages were there for longer than they should be (But again, who sets these standards for what's right and wrong? Are there really rules that dictate what's right and wrong here? Am I really offending anyone by not coming 'on time'?) I mean, FFS, I don't have all the time in the world to cross the border as and when I wanted to. It's just inconvenient for me. Is that wrong? And I am fully aware of how much I'd have to pay--I have never ONCE complained because I expect to have to pay the appropriate fees. I pay the penalties for my 'bad' habits, all's fair. Her behavior really left me dumbfounded. I was not alone that day. I asked my boyfriend, who was present at the scene with me, if I was just over-thinking things, but he agreed 100% that she was being downright rude and unreasonable. I kept reflecting on why she'd be pissed off at me--I'm sorry, how much harder did I make your job, exactly? By adding an extra pound for you to carry as you lug my *PILE* of packages out from the back? Honestly, it's people like me (yes, these abhorrent people who don't come on time and have a ton of stuff to pick up each time) who keep your business going. I paid about $150 worth of charges--which I deem fair, because I knew fully what to expect--in just that one visit. That equates to about 40 customers who pick up their packages on time, and only pick up one package each. I'm pretty sure I'm making it pretty obvious who I am. From the way the woman treated me, she made it seem like I was practically infamous in the entire establishment. Do I care? Not really. *** Guys, switch to 24/7 parcel in Blaine. They're open 24/7 so you can make a trip down at your own convenience and won't get major attitude for not being able to pick up your parcels at their operating hours. read more

I've been using their service for years now and their service has always been slow. (But friendly) They only have 2 kiosks to serve you and only one side can ship out. So if the left side is taking a while, they won't be able to help you until that particular counter is free if you're looking to ship anything out. Now only recently have they become extremely busy due to the closure of another popular local parcel service. P2P needs to have more counters because there is always literally more than 15 people waiting throughout the day. Today marks the last time I will be using their service as there is a new parcel pick up business that opened up that uses 24/7 lockers. I rather pay 25cents more than wait up to 45 minutes to be served. Until they revamp their operations, I will not be coming back. read more

This place is great. When The Letter Carrier left, I tried another package place, which had long lines, was more expensive, and charged me extra to use my credit card. Then tried Point to Point, and love it! Staff are much friendlier, very helpful with returns, the place is light and clean, and their prices are fair. They've got me as a long-term customer. read more

I just started using Point to Point about 6 months ago. I love them. Every time I've ordered a parcel for pick up (about 7 or 8 times now) they've been friendly and courteous. Whenever the item has been heavy, the staff has brought it out to my car and either loaded it for me or helped me to load it. Such a relief. Can't imagine why some of these reviews describe the staff as unfriendly. Everyone I've dealt with has been capable and amiable. They're a great crew. read more

Smooth, efficient,and speedy transaction for a package under 25lbs. They even offer payment in US or Canadian funds! An email notification was sent to me that my package had arrived picked, so I picked it up during my lunch hour break. There was a bit of wait at the US border in the regular lanes, but in the Nexus lane there was only a 2-3 car wait. Once arrived at P2P no wait, no issues with picking up the parcel. Will definitely use them again. read more

I changed to this place because of the occasional bad line up at the border. Each time I realize the line is bad (half way back to the park is bad) I park on the street by the park and walk. Each time I have done this I have made a point to see where I would have been in line and 8 out of 10 times I have been on my way back through customs to go home before the guy ahead of me was getting to the US side to go down. This place has a location that is perfect! Get some exercise, beat the traffic, save gas, get home sooner. All of this and the service is fast, polite, easy. I don't know why everyone does not go there? I guess they don't like change. Well if you are looking for a new place then go here. Oh yes the photos are very misleading as in the past two years I think I have only been in a line of 5 people once (but I have never been there at peak times). The first shot is the place you go to pay and get the smaller stuff. The second warehouse door shot is just around the corner (20m walk) and it is for big stuff like tires or say a box the size of a microwave. read more

Friendly and convenient. Short lineup on weekday mornings.

This is literally a point to point service. They respond quickly to let me know there is a parcel waiting for me. The staff are fast and efficient. If you need US postal this would be the way I would recommend. read more

Great service. They email me when a package for me arrives at their place. Easy to pick up. Nice people to deal with. Good prices.

Professional, friendly and efficient - works for me! I registered with them before my parcel was due to arrive. They emailed me when the parcel arrived (Saturday). I went there on Monday morning and picked up my parcel. They were not busy so I was helped almost immediately. Paid my fee (in Canadian $ - no problem) and left with the parcel. They are located just south of the border, and have ample parking. The complaint I read about the long wait and long line would probably apply to Saturday, and approaching a holiday (such as Christmas). Their hours are convenient enough, although closed Sunday (everyone needs a day of rest). This is my second time with them and I will use them again. read more