I've been coming to Ironhorse Armory for years. Back when it was a small, family‑owned shop, the…read moreexperience was consistently excellent. The staff Donny, Penny, and the old owner were always friendly, knowledgeable, and professional -- they made the place feel welcoming and trustworthy. Since the shop has changed ownership, things just aren't the same. The newer staff seems very inexperienced and not nearly as helpful. Customer service has definitely slipped, and the overall atmosphere feels less professional and less polished than it used to. On top of that, ammo prices are noticeably higher than what you'll find at big‑box stores, which makes it harder to justify shopping local. I used to rate Ironhorse a solid 5, but at this point it's closer to a 1. There is room for improvement, and I'd love to see the shop get back to the level of service and professionalism it once had.

(Would give 0 stars if possible)…read more I purchased two pistols from this company at the Tanner Gun Show and initially had no issues. Problems started when I went to their physical store to pick them up. The shop was clearly understaffed, and I waited about 20 minutes just to be helped. I also bought additional items that day. When I returned the very next day (Christmas Eve) to return an unopened item perfectly happy with store credit I was told by someone who appeared to be an owner or manager that they do not accept returns or exchanges under any circumstances. This policy was never explained at purchase, is not on the receipt, and is not listed on their website. I was also told at the gun show that exchanges were allowed. When I questioned this, I was met with attitude and dismissiveness, and the interaction ended with, "Well, I guess the conversation is done," as I was leaving. In 2025, refusing returns or exchanges even for store credit while advertising that you "care about customer satisfaction" is unacceptable. Once you buy something here, you're stuck with it. I won't be returning and would rather drive to a competitor.

So, i'm a solid two months in and loving my air gun. Super fun, super accurate. Definitely worth…read moregoing local as having a trusted and knowledgeable resource is the way to do this sport. If you're on the fence about it, go see Travis. Even if you're not on the fence, go see him. :)

For this type of purchase I felt strongly that I wanted to buy local for support and knowledge…read moretransfer so I was happy when I found AO. I was even happier after the purchase. The best products and the best sales experience possible. Product: I'm about a month into the ownership experience and couldn't be happier with the product. Exactly what I needed and performing above expectation. Honestly, this is one of the best products in any category I've ever owned. Go see Travis.

I recently took the refresher class to renew my concealed carry. I was not impressed. The material…read morepresented was minimal. The instructor did not present well. His language was offensive. I did not have the opportunity to do the written test as we needed to start shooting. I fired 50 rounds. 32 were in the center target, 3 short of the 35 needed. In front of the class the instructor announced, "you failed". Not once, but 3 times. I asked ,what can I do? Again he stated, "you failed." I asked if I could complete the written exam, his response was .."No". I was left hanging, embarrassed, and upset. I will not recommend your class to anyone. Major Marge Pegula USAF, Retired

This is a great group of people! I've done some target shooting here several times and find it…read moreclean and orderly. The people there are very accommodating and always willing to help out. I was there Sunday for a CCW refresher class which we all know is ridiculous but the instructors for the class made it a little less painful and were really great to work with. I got there just after opening so I could get in a few rounds before class and spoke with a young lady behind the counter who was a pleasure to talk to and quite knowledgeable. I live very close to a different place but would rather make the drive to this place. Thank you!

Some experiences last a lifetime; just like this one…read more I saw that this gun shop changed ownership and was now under "new management" so, because I live a convenient five minutes away, I excitedly walked in looking to meet the new owner or employees and browse a bit. I walk In to dead silence, even though, who I assume is the owner, saw me walk in and was at the front counter. I browse a bit and make my way over to where he was standing and introduce myself. Then quite innocently ask him, "so, are you from Parker?" He says, "I prefer not to say". And that's it. With awkward silence, I walked out very weirded-out by this interaction. Too bad; I'll never set foot back in this place again.

Was in the area and decided to go in and give them a look upon discovering they were under new…read moremanagement/ownership. Was trying to find ammo or Glock accessories/mags. The premises are dingy and sparse, with limited selection on everything. They have some antiques (which are marked up to reflect paying the store's overhead and to which alternatives can be found if one does a basic Internet search) and some carry pistols; some rifles, but very limited selection, as well as a selection of "high cap" mags. Ammo selection was extremely limited and higher in price than the market rate. I was not greeted upon entry, nor engaged or offered help. This is ok as I'm one who prefers to be left alone to browse, but the staff didn't acknowledge me beyond answering questions, which seemed to be more of an inconvenience for the guy at the computer. Overheard a phone call while there; the caller was looking for a SCAR. The gentleman at the computer was rude and curt with the caller, then provided inaccurate information regarding availability, saying he couldn't get one and no one else could either. He also failed to offer alternatives to his shop for the caller's needs. A previous customer came in after having shot his new Glock over the weekend with basic upkeep questions and needs. The staff was poorly educated on what to offer and use, as well as useful information beyond Glock marketing material. This is a poorly managed shop with poor selection and high prices. Avoid if there are other local options.

Much improvement in customer service especially in the firearms department. Not one but two sales…read morerepresentatives assisted my mom and I as I came looking for a certain Holosun optic/sight (but unfortunately was out of stock). Ended up ordering online, which was a breeze. Shipping costs are waived when selecting store pick up. Price are reasonable. Always compare online, especially ammo. However I did find a nice Carhartt Hoodie (for Women) on sale!

Very helpful, cheap ammunition and helpful for finding items. Love how empty it is, very easy to…read morefind staff. Will say - ammo recently is very empty

One of the Best Firearm shops I have ever visited…read more Dagan is an amazing employee that will take care of you. Incredibly knowledgeable and well stocked I think Bighorn is a place that a newbie or seasoned military/police officer could shop. Prices are competitive with other places.

Ryan is the man. Great service. I called in to get assistance and he was extremely knowledgeable…read moreand helpful. Evan and rest of the staff are friendly and helpful as well. I would recommend this shop.

Today, I did a private party transfer through Craig. Craig was a great guy and made the transfer…read morevery simple. He was very personable and was a pleasure to deal with. He seems like he would be a competent instructor for any kind of training you are looking for. The transfer only cost $25 total. Me and the receiving party had a very pleasant transaction and will always come to him for any future FFL needs. Thanks Craig!

I have received gun lessons from Craig in the past. Before he began his official servicing. I can…read morepersonally attest to his gun knowledge, spanning from the history of guns to the functionality and maintenance of various weapons. His knowledge also save me a few hundred dollars while I was shopping for a assault rifle. He was also instrumental in my process of obtaining a concealed firearm license. If you have the opportunity to take his course or even just pick his brain do it now before the world knows how great he is. These low prices might not last once demand kicks in.

I used to enjoy these, but the most recent one I attended was disappointing. I'd estimate over half…read morethe booths weren't selling guns or firearm accessories, but roofing services, landscaping, essential oils etc. The main reason I went was to look for a range bag, possibly a new pistol, and to check out some good holster options. I didn't see any range bags, and barely any holsters.

Great show, awesome variety of items not just guns but medical equipment, knives, apparel,…read moreappraisals and classes. Love going to the tanner gun show every year.