Let me start by saying: the coffee was actually pretty decent. Which is unfortunate, because it means I might've considered coming back--if the staff hadn't been actively trying to ruin everyone's day like it was part of a new customer service training module called "How to Lose Friends and Alienate Everyone." The girl at the register? Wow. Just wow. I've seen more warmth from a vending machine. She greeted us with the kind of scowl usually reserved for sworn enemies and slow walkers. Every word she said came wrapped in contempt, like we were inconveniencing her by existing. Not just disinterested--hostile. Watching her interact with customers was like watching a reverse makeover montage: people came in smiling, and within 30 seconds, they looked like they'd aged five years and lost the will to live. We sat for a bit, mostly because we were stunned. And it was like watching a soap opera unfold in real time. One poor guy asked about milk options--nothing fancy--and she hit him with a stare that could curdle almond milk. Another customer politely mentioned their order was wrong, and the barista (not to be outdone) rolled his eyes so hard I thought they might get stuck. Apparently forgetting vanilla in a drink is fine, but pointing it out is the real crime. It was genuinely impressive how consistent the bad vibes were. Every single customer who approached the counter had a visible emotional arc: hope confusion defeat. Like watching joy slowly leave someone's body. To recap: Coffee = good. Service = emotionally scarring. Unless you enjoy being treated like you just insulted someone's dog, I'd skip it. Or wear emotional armor. read more

We o let went here as it's attached to the hotel and a few reviews said the breakfast sandwich was amazing.... Well, it's something that for sure. If you like powdered eggs and pump cheese then you'll like it. It was the most disgusting bacon egg and cheese sandwich we have ever had. Hot drip coffee is sub par. Lattes were excellent! Customer service was ok. A very stoic guy at the register who was not interested in engaging in conversation with the only guests in the lobby ‍ read more

Poindexter Coffee - Gross, untoasted- bacon, "egg", and "cheese" sandwich - Coffee & Tea Near Me - Providence, Rhode Island

Lovely barista, I think the drinks are quite decent here. My cappuccino tasted good. I wish they had more fresh breakfast items however. It's a nice cafe and decor but needs some ambiance maybe some music to liven it up. read more

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Had an awful experience here today. They lost our order, and when we asked about it after seeing several people behind us in line come and go with their orders, they gestured to a random coffee on the bar that was not what either of us ordered. When we said it was not what we ordered, one staff member reprinted our order while another took the small iced coffee that had been sitting on the bar since before we arrived, dumped it into a large cup, added ice, and gave it to me. When we confirmed what was in the cup that had been sitting out due to a severe food allergy, we were given a snarky reply that the drinks would "never even be close" to containing my allergen, despite the presence of the allergen throughout the cafe. We left with our drinks after 20 minutes waiting in the cafe, and they were disgusting. Will not be returning. read more

Exceptional coffee, they're a part of the graduate hotel. They're open 9 am-2 pm. They offer signature coffees, handheld sandwiches, desserts and Togo beverages/lunches. The baristas are professional, polite and efficient. The wait time is 0-2 minutes. The offer GF, vegan, decaf, dairy free breakfast alternatives as well. They have ample of seating and a reading nook with a view of the Biltmore park. They're a great value cafe as the prices are reasonable and a good portion. They also sell coffee beans and ground coffee. read more

Poindexter Coffee - Entrance - Coffee & Tea Near Me - Providence, Rhode Island

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Coffee dorks unite! Poindexter Coffee is the cutest new java nook in town, tucked neatly in the Graduate Hotel right off of the art deco lobby that will make any Goth kid feel at home! We were in town for Necronomicon, the HP Lovecraft festival, and the Graduate serves as a "home base" for all us horror nerds to gather for seminars, workshops, and socializing. Of course, all this geeking out has to be fueled by something, and what better than Poindexter's nitro cold brew and berry iced tea that I've been living on for the past two days?! The cafe itself is super cute, and modeled with the hotel's "academia-meets-Addams Family" vibe in mind. What exactly does that mean? Well, for starters, the entire coffee counter is decoupaged with hundreds of actual pencils, and there's an enormous fireplace surrounded by old and magical looking books and knickknacks taking over a whole section of the shop. It's pretty much if my brain was a coffeehouse. We really dug it, and everyone from Necronomicon looked like they were at home in the spooky surroundings. As for the culinary offerings, it's your usual coffeeshop fare, priced accordingly to the swankiness of the hotel (this place is literally a parable of the class dork who grew up to be rich and famous), but I really did enjoy the smooth nitro coffee and the flavorful berry tea. My boyfriend also enjoyed a whoopee pie dessert, and if we arise early enough, I might even catch the "worm" - a PVDonut batch brought in fresh daily from the bakery down the street. Yum! They also do All You Can Eat Cereal! How fun is that? I'm glad we decided to check this place out! All us Necronomicon weirdos have been digging Poindexter all weekend, and I look forward to returning even after the festivities have ended! read more

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We visited this morning before we checked out of the graduate hotel- seemed convenient as the entrance was just off the hotel lobby. I arrived before 9am and the line was 15 deep- took half an hour to place my order. An hour later and 5 requests- finally had one of two breakfast sandwiches- I never bothered to ask for the other I just couldn't deal with it anymore. This is not the fault of the two employees working there- clearly understaffed they were completely overwhelmed. The line never dies down- an hour after I placed my order it still stretched to the hotel lobby. The employee that helped me was really sweet and he was obviously exhausted. Go anywhere in providence but here. If you are staying at the hotel get your free coffee- and get out. For $25 would have been the same to DoorDash something and a lot less aggravating read more

Located in the former Biltmore (now The Graduate), this used to be a Starbucks. They improved the space, and it's a large and inviting coffee shop, with a friendly staff. So why a three star rating? My skim latte was really bitter, and even two sugars were insufficient to mitigate the taste. And a coffee shop that doesn't make good coffee, won't be a destination for me, regardless of ambiance. read more

Poindexter Coffee - Large and open venue - Coffee & Tea Near Me - Providence, Rhode Island

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Coffee was quite good, breakfast sandwich was excellent, the decor is nice and mostly hip/old school school decor with stacked pencils forming the base of the order counter & an antique card catalog in the back. But: it's very very dark inside and the original hotel ceiling doesn't work with the rest of the space concept. And - it was crazy humid outside and the air conditioner wasn't working right, if at all (there were fans near the registers). The bathroom we were sent to is through the hotel, upstairs & hard to find (no one gave us the code for the one inside the coffee shop when we asked for a restroom). The serving line took forever to move, and the sandwich came 20 minutes after we ordered/paid so it's a good thing we weren't trying to catch a bus. Maybe it was just growing pains since they're still pretty new... Let's hope so! I'll circle back in a month or so. read more

HORRIBLE- DO NOT GO HERE. We were guests at the graduate and they gave us two tokens for coffee in the morning. We come in to get coffee and they say the token I have will only cover a medium. She already has the coffee in a large cup ok... so I suggest I give her two tokens for the one large coffee. She proceeds to tell me that is against hotel policy that we have to go serve ourselves and that we have to use the self-service table. So essentially she's going to waste that cup and coffee over absolute nonsense. So at this point I'm getting frustrated and I just propose paying out right for both coffees just to not have to deal with it. We ask for two coffees with cream and sugar. She gives us the cups and tells us the cream and sugar is self serve at the table across from where you order. So we pay $8 for two coffees and we go over to the cream and sugar bar to find four carafes labeled : soy, milk, almond milk, skim NO CREAM. I nicely ask where the cream is and they tell me "we are out" Seriously. So I just paid $8 for two coffees, specifically asking for cream when I ordered and no one thought to mention the COFFEE SHOP is out of cream? No refund offered. My niece and I tried to put milk in my coffee but It was so awful we threw them out along with the $8 we paid for them. Go somewhere else for coffee- this place really soured my otherwise great experience at the graduate. read more

What a cute little addition to Providence's growing independent coffee shop sector. Formally a Starbucks in the former Biltmore, Poindexter feels like you are walking into a professor's library at a local university. It's variety of wallpapers, misplaced books around a fireplace and oversized cushioned feeling plays well with the Graduate Hotel's theme. As always, my go-to was the iced mocha. A large was $5, but I was able to justify it with this spot's ambiance and customer service. The chocolate was rich, not bitter and had a smooth taste. The menu was pretty standard with simple options for hot and iced beverages. The sandwiches sounded great- I look forward to trying one soon. read more

Poindexter Coffee - Coffee & Tea Near Me - Providence, Rhode Island

Many friends told me about this place so I had to check it out since I was going to be in Providence. The service was ok. The place is really cute with the pencil wall and the books. The sandwich was good, but for some reason tasted like it had mayonnaise in it. It was a little odd, but it was really big and beautiful. The timing on it was quick. I was a little surprised that they rely on the hotel next door for WiFi and said it was weak so I ended up eating my sandwich and then driving over to Starbucks for the WiFi I needed for my e-mail and work. Will I come back? Nah... I'm good.. there are better places in Providence than this.. glad I tried it though. read more

Poindexter Coffee - Tomato, egg, and cheese sandwich - Coffee & Tea Near Me - Providence, Rhode Island

Saw this new spot on Yelp and figured I had to try since I am huge cafe fanatic. It is inside the Graduate Hotel (used to be called the Biltmore). Love the inside of this coffee place, very quaint and has a vintage theme. I ordered the Iced Matcha with oat milk, which was great! I would recommend this place if you want to get some work done--fairly quiet and they have books/pencils for you to use. read more

Poindexter Coffee - Iced Matcha with Oat Milk - Coffee & Tea Near Me - Providence, Rhode Island

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Stayed in the Graduate Biltmore Hotel and this coffee joint is in the lobby and had breakfast sandwiches, staff super nice, muffins, old school atmosphere, you can reserve a table in the back. Visited twice, would go back. read more

Nice coffee located inside the graduate hotel. Good food and coffee. Few seating tables designed for working with laptops. Had avocado toasts with a touch of basil. Very good. Nice people working here who handled morning madness very well. Worth checking the place. Of course if you are hotel guests. read more

Poindexter Coffee - Coffee & Tea Near Me - Providence, Rhode Island

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My three friends and I found ourselves with Two hours to kill when our train to NYC was cancelled. We bought tickets on the Peter Pan bus departing from downtown providence two hours later. We found Poindexters as we headed toward the transit center. We were greeted warmly and were able to dump our bags and find a seat. Poindexters offers counter service so we ordered. The food was brought to our table. It was excellent! Fresh egg sandwiches, excellent coffee and a friendly staff. In fact, if it weren't for the staff, we would have missed our bus. I had assumed we would have been picked up at the transit center, cuz you know, TRANSIT! But, the Barrista told us where Peter Pan actually does pick up passengers. We found our way there easily, thanks to his detailed directions. If I find myself in downtown Providence again, I will definitely head to Poindexters! read more

Great service and delicious coffee. Maybe it's because I'm from out of town where people rarely smile at each other, but I was so cheered by the baristas at Poindexter and their friendliness. My kid loved the half wall of pencils and the pencil sharpener. The latte was delicious and his hot chocolate was the perfect temp - not too hot, as requested. The best part was that when he spilled it, they replaced it for free and reassured him that accidents happen. Thanks! read more

Cute coffee shop in the Graduate Hotel. The service was fine (similar to a Starbucks) I was misled by the Turkey BLT - I assumed it was Turkey bacon, it was not. The dining area is fine, but could use more frequent cleaning. In juxtaposition to the elegance of the Graduate Hotel, it could be a little better. read more

I ordered a Capp. And a bagel egg sandwich, they put a weird sauce on it I did not like at all, I asked for a new one with out the sauce and they charged me for an whole entire new one I regret ever going there and giving them a tip, service very bad... read more

Went by there on Sunday (2/14) and they were completely closed up and were posted that was for the foreseeable future. So don't have a view on good/bad/meh. read more

What a delightful little cafe! The food was fresh and delicious! There were so many choices, it was hard to decide! I took a walk through the commons and enjoyed my perfectly prepared coffee from Poindexter Coffee! read more

Nice staff and our bacon egg and cheese sandwiches and warm apple cinnamon muffin were all delicious! My husband and I both thought the self serve coffee was good as well. read more

Had a wonderful experience both days I was there earlier this week. The team was super friendly and the espresso was the best I had in Providence. I didn't eat anything but the bakery and the food thaT others had looked awesome. read more

Good, although over priced, coffee, pastries and competently prepared breakfast sandwiches, served in a trendy but comfortable dining space. read more

This is a very cute space, with fast, friendly service, excellent coffee, and yummy breakfast sandwiches.

This is a very welcoming and comfortable cafe on the first floor of the Graduate Providence hotel. They have a good variety of coffee and tea drinks, as well as a handful of beers and wines for later in the day. The staff are cheerful, and the decor fits right in with the rest of the hotel. It's a great place to hang out for a bit. read more

Coffee and food were delicious! The employees are amazing. I definitely recommend this place.

In a time when not everyone is open as much as they used to be, I appreciate that this coffee shop opens at 6:00 am. Having said that, it really shouldn't be that involved to correct your hours listed in your Google profile. Says they are open until 8:00pm. Either stay open later or fix your profile. Otherwise it's a convenient coffee shop for early mornings. read more

Went there on a Saturday @ around 8:30am. They had no eggs. They seemed very overwhelmed as if this was their first opening day. Asked for a pastry and the guy picked it up with with a small tissue and no gloves ... there was a box of gloves right next to him. Service was pretty poor. read more

Decent coffee. I had a gluten free breakfast that didn't make me sick and was quite nice. They didn't toast the bread due to cross contamination issues, and that would have been nice, but otherwise good. read more

I decided to check out this spot today for the 1st time while walking around downtown providence with a friend of mine who is also big into all things coffee. Walked inside and was greeted by the barista, decor seemed pretty cool, and the place seemed well set up. I inquire about ordering an iced mocha was told that they shut off the espresso machines at 7pm because they take a long time to clean?!? ( It was 7:05pm) So a coffee shop doesn't make any drinks with espresso after 7pm due to cleaning?? Not quite the response any customer should receive when in a coffee shop that still had an hour remaining before its closing time. I was very confused with her response and baffled at the same time as I've never been told something like this before in ANY of the multiple other well known coffee shops in Providence. Management may want to re-visit this "rule" as it honestly makes no sense. Nonetheless I left without ordering anything and I'm not sure if I'm going to give it a 2nd chance. I'll have to come back when the machines are on, so maybe sometime during the morning hours. read more

Great coffee, friendly service. Love how cute this place is with its "nerd chic" decor. The people are so nice too. Great local spot.

Don't get a large mocha. Watery. And not hot. Ugh. Now I have to get coffee somewhere else.