I called them because a SUPER drunk guy thought he'd drive home. They were quick to answer and…read morequick to respond "yes"! Unfortunately the dumb dude would not listen to us. He drove away. So instead of this great cab service taking him home, the popo will. do not drink and drive!!! Call these guys!

We were stranded by weather in Pocatello while flying from Chicago to Salt Lake City. In the…read moredisorganization of trying to figure out what to do, I called Bannock for a ride to a hotel. Carl arrived promptly and was courteous, and made a stressful experience much more pleasant. He picked us up on time the next morning, told us a joke and got us to the airport with time to spare. Highly recommended!

izaic cab taxi service almost insurance a bill of up to $900 for one month time span. I told…read moreCharlie I would pay him when my funds renewed on with my insurance I did not pay him. I refuse to because $900 was just too much for me every time he stopped at a stoplight his meter would go up one cent per per second even at stoplight and stop signs he has his meter rigged

I am on the go more than I want to be , COPD is no joke. Until today I had the utmost respect for…read moreCharley . I had an unfortunate mishap and forgot my laundry at the laundromat , so I scheduled a ride to go pick it up, I then realized that I didn't have my debit card so I called and canceled . I canceled before the ride got there , alot of people would not have had that respect to do that. I said I would call back when I found the card , I did and no answer.. A phone system that has a promo code that has not been set up for quite some time , along with a plan to make this a free service to the disabled . I have yet to see this and it's been in the works for years . Good luck , a terrible morning which you made worse and made me feel terrible for being human , by the time I called Rides R us , I was in tears . May I remind you that your driver did a no show due to his anxiety when I was residing at extended stay and I handled it in a gracious manner , I could have been a jerk like you were today , but since I suffer from anxiety myself I understood . Good luck with your business

we had Joey as our driver he was sooooo nice! we love Joey. the bus was really comfy and nice.read more

We hired Teton Stage Lines for our son's wedding to provide black car shuttle service for guests…read morefrom the overflow parking lot up to the front door of the venue -- and they were absolutely fantastic! Our driver, Joshua C., arrived right on time for our 3:00 pm start and stayed through the evening until 10:00 pm. He was professional, courteous, and kept everything running seamlessly so guests could relax and enjoy themselves without worrying about parking or transportation. The car was spotless, the service was reliable, and Joshua made sure every detail was handled with care. We are incredibly grateful to Teton Stage Lines for helping make the day run so smoothly. Highly recommend them for any special event or transportation need -- they truly went above and beyond! -- Michael & McKayla's Wedding, October 18, 2025

If I could, I would give these guys ZERO stars! Tibbitts Transportation is ALWAYS late. They have…read morenot been on time for me one time. They've left me sitting at appointments with no transport..I wouldn't recommend them one bit.

Extremely close to hitting my car in a notoriously busy parking lot, continued coming towards me…read morefor a couple seconds when they should have been stopped. Lady driving out her arms up at me like it was my fault, on the right-of-way.... I would not trust them to get me anywhere safely, even in a parking lot.

My brother in law 's automobile broke down in Beaver, Utah. He was on his way to our house in…read moreWashington, UT. I called and booked the Salt Lake Express, The pick up was at The Flying J , at 8:05 pm. He was visiting with a couple before the shuttle arrived, and they offered a ride to him, they were going to St. George also. He declined because I already bought him a ticket and the shuttle would be there in about 20 minutes. In the meantime an employee told him to double check with SLE, sometimes they forget to stop if they don't know they have a passenger pick up. He relayed this to me. I called and told the representative what he had been told and she put me on hold while she called the driver directly to make sure he would stop. I was told that that had been confirmed, he knew he had a pickup. She also explained how to use your website to track the bus. I was tracking the bus and so was my brother in law. For more than an hour, the tracker did not move, it was South of Nephi, and just sat there. My brother in law and I started calling SLE, but could not get anyone to answer. After a long amount of time, I just figured it was broke down. He finally called and said he was going to get a hotel for the night, not knowing what time the bus would be there. Right before I turned out the lights, probably about 10:13, I decided to look at the tracker again, and the shuttle was almost to Cedar City. What?????? I could see on the tracker he went by Beaver and the stop that was just North of it. I contacted the company the next day and asked for a refund and asked for him to be compensated for the motel room. They not only compensated him for the hotel, they refunded the bus ticket price and gave me a $50.00 credit with the company. This was very much appreciated and I commend them for addressing their problem. I did not give them a rating, the bus passing by would have been a #1, but the response from the company was a 5#.

UPDATE - October 16, 2026: Salt Lake Express has now publicly responded to my Yelp review, stating…read morethat its Charter Department is currently investigating this matter. However, the company previously informed me through the Better Business Bureau that its investigation was complete and the matter was closed. I welcome any renewed investigation and look forward to receiving a direct, substantive update addressing the outstanding questions and any corrective action taken. As I've repeatedly stated, my primary concern is accountability, not simply reimbursement for missing property. Very disappointing experience with Salt Lake Express charter transportation and complaint handling. On October 6, 2026, Salt Lake Express provided charter transportation for my son's high school golf team. While the students were competing, the bus was changed and their personal belongings were transferred to another vehicle. According to the information I received, the coaching staff had not been notified beforehand. When the tournament ended, the team waited approximately an hour for transportation to return. My son discovered immediately upon boarding the replacement bus that his Skullcandy headphones were missing, although his other belongings had been transferred. He reported the loss right away. After repeated attempts to obtain answers, Salt Lake Express responded through the Better Business Bureau, denied responsibility for the missing headphones, and declared its investigation closed. The company also stated that its buses are not locked when unattended and claimed a coach had been notified of the vehicle change. Meanwhile, Tooele County School District's Transportation Director confirmed in writing that, after speaking with coaches about this trip and an earlier trip involving the same driver, the district decided the driver would no longer be assigned to district trips. The district also clarified its expectations regarding drivers remaining with their assigned groups. My disappointment goes far beyond the missing headphones. I remain dissatisfied with Salt Lake Express's explanation of the transportation delay, handling of students' belongings, and the corrective actions, if any, taken by the company. Based on our experience, I would encourage schools, athletic programs, and families considering Salt Lake Express charter services to ask detailed questions about driver communication, vehicle changes, passenger belongings, and accountability procedures before booking.

Ok, everyone knows about reading the fine print or you will get nickel and dimed, old news. Here…read moreare some hidden tips: 1. Don't fly allegiant unless you absolutely have to, primarily looking for a random airport in the middle of nowhere. 2. Bring some spare airplane parts......they typically need them before take off (this may save an hour or two.....you'll still be delayed 1 hr but thats better than 3). 3. Bring several books, meals, bedding etc.... you never know when you'll actually board and leave. 4. Don't read the plate on the door.....you'll realize the plane you flying on is approximately 35 yrs old. 5. Approach the trip with idea that you are NOT the customer. Not sure who is, but you are not. Manage your expectations and you will be ok.

Now I get it the poor one start review! Yes the lady at the counter before boarding! She is so…read morerude! She asked me to take out all of my stuff even if I splaying to her that I need to carry an small purse with me with my medical device's (2) I am diabetic type 1 and I need to have next to me my insulin pump and my smart phone and some candy just in case... and my wallet with my personal info ( medical info) she said that in vase of emergency the fly company will have my personal info. Yes they have my name and my emergency contact but that's it... my father just had a heart attack a few day's ago and I came to see him, my blood sugar is been so high for stress, and I understand is no ones problem, but If I am asking and requesting about what I need... have some empathy and stop been rude....