My brother in law 's automobile broke down in Beaver, Utah. He was on his way to our house in…read moreWashington, UT. I called and booked the Salt Lake Express, The pick up was at The Flying J , at 8:05 pm. He was visiting with a couple before the shuttle arrived, and they offered a ride to him, they were going to St. George also. He declined because I already bought him a ticket and the shuttle would be there in about 20 minutes. In the meantime an employee told him to double check with SLE, sometimes they forget to stop if they don't know they have a passenger pick up. He relayed this to me. I called and told the representative what he had been told and she put me on hold while she called the driver directly to make sure he would stop. I was told that that had been confirmed, he knew he had a pickup. She also explained how to use your website to track the bus. I was tracking the bus and so was my brother in law. For more than an hour, the tracker did not move, it was South of Nephi, and just sat there. My brother in law and I started calling SLE, but could not get anyone to answer. After a long amount of time, I just figured it was broke down. He finally called and said he was going to get a hotel for the night, not knowing what time the bus would be there. Right before I turned out the lights, probably about 10:13, I decided to look at the tracker again, and the shuttle was almost to Cedar City. What?????? I could see on the tracker he went by Beaver and the stop that was just North of it. I contacted the company the next day and asked for a refund and asked for him to be compensated for the motel room. They not only compensated him for the hotel, they refunded the bus ticket price and gave me a $50.00 credit with the company. This was very much appreciated and I commend them for addressing their problem. I did not give them a rating, the bus passing by would have been a #1, but the response from the company was a 5#.

UPDATE - October 16, 2026: Salt Lake Express has now publicly responded to my Yelp review, stating…read morethat its Charter Department is currently investigating this matter. However, the company previously informed me through the Better Business Bureau that its investigation was complete and the matter was closed. I welcome any renewed investigation and look forward to receiving a direct, substantive update addressing the outstanding questions and any corrective action taken. As I've repeatedly stated, my primary concern is accountability, not simply reimbursement for missing property. Very disappointing experience with Salt Lake Express charter transportation and complaint handling. On October 6, 2026, Salt Lake Express provided charter transportation for my son's high school golf team. While the students were competing, the bus was changed and their personal belongings were transferred to another vehicle. According to the information I received, the coaching staff had not been notified beforehand. When the tournament ended, the team waited approximately an hour for transportation to return. My son discovered immediately upon boarding the replacement bus that his Skullcandy headphones were missing, although his other belongings had been transferred. He reported the loss right away. After repeated attempts to obtain answers, Salt Lake Express responded through the Better Business Bureau, denied responsibility for the missing headphones, and declared its investigation closed. The company also stated that its buses are not locked when unattended and claimed a coach had been notified of the vehicle change. Meanwhile, Tooele County School District's Transportation Director confirmed in writing that, after speaking with coaches about this trip and an earlier trip involving the same driver, the district decided the driver would no longer be assigned to district trips. The district also clarified its expectations regarding drivers remaining with their assigned groups. My disappointment goes far beyond the missing headphones. I remain dissatisfied with Salt Lake Express's explanation of the transportation delay, handling of students' belongings, and the corrective actions, if any, taken by the company. Based on our experience, I would encourage schools, athletic programs, and families considering Salt Lake Express charter services to ask detailed questions about driver communication, vehicle changes, passenger belongings, and accountability procedures before booking.

We hired Teton Stage Lines for our son's wedding to provide black car shuttle service for guests…read morefrom the overflow parking lot up to the front door of the venue -- and they were absolutely fantastic! Our driver, Joshua C., arrived right on time for our 3:00 pm start and stayed through the evening until 10:00 pm. He was professional, courteous, and kept everything running seamlessly so guests could relax and enjoy themselves without worrying about parking or transportation. The car was spotless, the service was reliable, and Joshua made sure every detail was handled with care. We are incredibly grateful to Teton Stage Lines for helping make the day run so smoothly. Highly recommend them for any special event or transportation need -- they truly went above and beyond! -- Michael & McKayla's Wedding, October 18, 2025

Outstanding service! Friendly and kind business drivers! Josh and Jeremiah were so accommodating…read moreand professional!

I don't always travel by bus... In fact, I never do. However, if you are going to travel by bus…read morein the Salt Lake Express Service area, I highly recommend Salt Lake Express. The drivers are courteous and entertaining, the customer service is kind and competent and the buses aren't half bad (although some are dated), unlike that other bus company that I call the "Holding Cell On Wheels."

If you have no other options to get you to where you are going, then this is an ok service. My ride…read moregot us to the destination on time. Thanks! But, this was my first trip with SLE, and I wanted to get off before we made it to my stop. The van had no suspension at all, very rough ride, and the luggage trailer kept yanking the vehicle back and forth. After a 3-hour ride, I was a getting very car sick. The sign in front said "seat belts required", but the driver did not announce or confirm that belts were used, although the no seatbelt light kept flashing on the dashboard. The driver's drink container holder hid the warning light from their view. Come on people!

Best taxi/shuttle service in town. Incredibly professional…read moredrivers with prompt and timely service. My wait time was low on both ends. Will definitely use again.

If I could give Yellow Cab of Pocatello 0 stars I would. I scheduled a pickup for 3:00 a.m. and…read morewhen a taxi didn't show up I called. The driver said that he was almost at the Motel 6. I said that I wasn't at the Motel 6 and gave him my home address. He said that he would not be able to make it. I had to drive myself to the shuttle pickup. We had an international flight to catch and not having the taxi make the schedule is totally unacceptable. If you want to arrive at your destination at a specific time it would be best to use another taxi company. Also, when I called the taxi driver to see if they were on the way he said it happened all the time. WHAT THE HECK!

Sometimes Idaho Rises. In this case, Idaho Falls…read more It's located at Shaka's Country Lanes which is actually a bowling alley. Believe it or not, I have to come to a bowling alley to catch a Greyhound bus in Idaho Falls. It's actually one of the main Urban centers in the whole state of Idaho so it's kind of cute that you have to go to a convenience store in Coeur d'Alene and the bowling alley here. Traveling all over the West Coast on Greyhound buses was a real eye-opener and I loved this town, the views and nature and mountains especially, and this was a cute interesting little version of a Greyhound station.

Helpful and kind . Thanks for your time and keep vigilant for the following individuals …read more Patrick Ryan Ring hannah Leaha Enomoto Dennis Enomoto .

Teton Stage Lines is Eastern Idaho's best full service transportation carrier. Professional…read moredrivers, excellent clean and modern equipment! AND the PARTY BUS! AMAZING! 5 stars and beyond for the company!

From the owner: Teton Stage Lines has been a family owned business since 1974. Originally started by Boyd and Helen…read moreAshcraft, they provided motor coach service between Jackson Hole, Wyoming and Idaho Falls, Idaho. In 1990 Donavan Harrington hired on as a general manager for the Ashcrafts'. In 1994 Donavan and his wife Jackie Harrington purchased the business from the Ashcraft family and they continue to provide safe and reliable transportation today. Starting from a very small motor coach operation, Teton Stage Lines provides daily school bus service to six separate school districts in Fort Hall, Blackfoot and Idaho Falls, Idaho

Very accommodating, super convenient. The driver was prompt, polite and professional. Allowed our…read morelarge group to have a stress free, enjoyable evening. Will definitely be going through Black Night again!

From the owner: Limousine service - Getting there is Half the Fun!!read more

So far my experience has been wonderful with the St George shuttle company. My first experience was…read moretaking my sister to the pick-up location in Blackfoot, ID. We initially got the location confused for another Sinclair gas station across the highway, but the driver called us a few minutes before departure time to see if we were still on our way. Such a nice service to provide to us travelers! My second experience with the St George shuttle was I myself taking the morning shuttle to SLC airport. I parked in the side lot and waited a few minutes until the shuttle arrived at the gas station. The driver didn't see me at first so she hopped back in the car and drove over towards the lot that I was parked in. I flagged her down and she actually offered to bring the shuttle to me instead! So kind :) So far I'm really enjoying the amenities of the shuttle. Water, WiFi, and charging parts galore! I will definitely be using St George for travel again in the future.

The shuttle crew was courteous, prompt, and provided a safe, comfortable, and ride. The shuttle was…read moreclean, neat, and at a comfortable temperature throughout the St. George to Vegas desert drive.

Great shop not only for tourists but for locals as well. They need more choices in fleece with the…read moreIdaho Falls Logo.

If your walking around town or just visiting it's worth stopping for local information and to see…read morewhere all the hot spots are