1. Pocatello Regional Transit

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Pocatello, ID

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Pocatello Regional Transit

3.5 (2 reviews)
Open • 8:00 am - 5:00 pm

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Salt Lake Express

Salt Lake Express

2.6(142 reviews)
78.6 mi

Smooth ride. Clean bus. Kind and helpful driver - Joseph Forbess. we made great time so it was a…read moregood choice for transportation from Salt Lake City to Rexburg.

UPDATE - October 16, 2026: Salt Lake Express has now publicly responded to my Yelp review, stating…read morethat its Charter Department is currently investigating this matter. However, the company previously informed me through the Better Business Bureau that its investigation was complete and the matter was closed. I welcome any renewed investigation and look forward to receiving a direct, substantive update addressing the outstanding questions and any corrective action taken. As I've repeatedly stated, my primary concern is accountability, not simply reimbursement for missing property. Very disappointing experience with Salt Lake Express charter transportation and complaint handling. On October 6, 2026, Salt Lake Express provided charter transportation for my son's high school golf team. While the students were competing, the bus was changed and their personal belongings were transferred to another vehicle. According to the information I received, the coaching staff had not been notified beforehand. When the tournament ended, the team waited approximately an hour for transportation to return. My son discovered immediately upon boarding the replacement bus that his Skullcandy headphones were missing, although his other belongings had been transferred. He reported the loss right away. After repeated attempts to obtain answers, Salt Lake Express responded through the Better Business Bureau, denied responsibility for the missing headphones, and declared its investigation closed. The company also stated that its buses are not locked when unattended and claimed a coach had been notified of the vehicle change. Meanwhile, Tooele County School District's Transportation Director confirmed in writing that, after speaking with coaches about this trip and an earlier trip involving the same driver, the district decided the driver would no longer be assigned to district trips. The district also clarified its expectations regarding drivers remaining with their assigned groups. My disappointment goes far beyond the missing headphones. I remain dissatisfied with Salt Lake Express's explanation of the transportation delay, handling of students' belongings, and the corrective actions, if any, taken by the company. Based on our experience, I would encourage schools, athletic programs, and families considering Salt Lake Express charter services to ask detailed questions about driver communication, vehicle changes, passenger belongings, and accountability procedures before booking.

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Me and Doug

Pocatello Regional Transit - buses - Updated October 2026

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