I would not recommend staying here!!!…read more
What started as a simple motel stay turned into a serious safety issue. The door to our room suddenly became completely inoperable, trapping me, my boyfriend, and our child inside. The only way we could get out was by climbing through the window. Thankfully, our room had a large enough window to escape. Some of the other rooms only have small, high windows, which could have made the situation much worse.
When I informed the front desk, the employee's response was shocking: "Oh yeah, we've been having issues with that door." If they already knew it was malfunctioning, why was it never repaired before putting guests in that room?
The employee tried and failed to open the door, then told us, "Luckily we have one room available tonight." We then had to wait about three hours before moving. When the room was finally ready, we had to pass all of our luggage out the window and move everything ourselves. Instead of enjoying the little vacation time we had left, we spent it dealing with a problem that could have been prevented.
While we appreciated being moved to another room, it doesn't change the fact that this was a major safety hazard.
At checkout, we politely asked if there was any compensation for the inconvenience, lost vacation time, and, most importantly, the safety risk. We weren't asking for a full refund--just a reasonable gesture of goodwill. Instead, we were immediately met with resistance. An employee even told us, "The owner is a stickler."
When we spoke with the owner, Tyler, he dismissed our concerns almost immediately, saying, "Things happen." There was no apology, no accountability, and no indication that guest safety was a priority.
Based on our experience, this property is poorly maintained, and management appears unwilling to address serious issues or stand behind their guests when something goes wrong. I cannot recommend staying here, especially if you value your safety and expect reasonable customer service when problems arise.