Extremely unprofessional and rude. I never leave reviews online but this delivery experience was so unusually negative that here I am writing this review a day later. I ordered dinner delivery from Poblano using UberEats walking home from work. The UberEats app didn't say the order was delivered after I had gotten back, so I went to my apartment to put my stuff down -- I put my purse and phone down for 2 mins. Then I opened my phone again to check on the delivery and 2 different unknown numbers had called me 8 times over the past 2 minutes (LITERALLY only 2 minutes). Apparently the order had arrived just after I got back, and both numbers seemed to be from the delivery driver and the restaurant itself. These calls were to my personal cell phone and they did not attempt to contact me using the Uber messaging prior to calling my phone 8 times in 2 minutes telling me to go pick up my order. The restaurant itself texted me the following:
"Hello, this is Poblano. Your food is here and our delivery guy has tried to call you, but you seem to be preoccupied. Please go meet him to receive your order"
and, in a separate text: "Please respond."
Naturally I went and picked up my order -- which they got wrong. This was extremely pushy and rude behavior from the Poblano delivery staff and an unacceptable way to interact with a paying customer. It was not raining or snowing; 2 minutes is an unreasonable amount of time to call and text a customer's personal cell phone 8 separate times because they had not yet picked up their order, especially when the Uber app didn't indicate that it had been delivered. One, or even two calls is okay, but spamming somebody is ridiculous. Terrible experience and would not recommend. read more