Kavell Ferguson has been highly professional and attentive in solving problems promptly, especially one that I had with an incorrectly installed gas line. He always answers emails very promptly. He is conscientious, courteous, and service oriented, and has shown dedication in insuring that our homeowner's rules and regulations are observed. read more

Joy Lui at Three Sixty South Bay is an absolute pleasure to work with. She is incredibly efficient and consistently timely with her email responses...something that makes a huge difference when coordinating between sellers, buyers,owners, tenants, and vendors. Her communication is clear, professional, and proactive, which helps keep everything running smoothly. It's refreshing to work with a property manager who is so organized, dependable, and responsive. Highly recommend Joy to any HOA or property ownership group looking for strong management support... ...and if her leadership is reading this...give her a raise! read more

Joy Wei is amazing! Joy has been such a great HOA coordinator for Three Sixty South Bay. She's always super responsive and gets back to you quickly, which is honestly rare and so appreciated. After hearing horror stories from friends about their HOAs, I was honestly surprised by how well our community runs - and that's largely thanks to Joy. She's so thoughtful and reasonable when helping coordinate things. She really listens and works with residents to find solutions that make sense. You can tell she genuinely cares about making this a great place to live, not just checking boxes. Honestly, having Joy as our coordinator has made living here so much better. We're lucky to have her! read more

Extremely Poor Communication & No Accountability I normally don't leave reviews, but my experience with PMP Management has been repeatedly frustrating. As a homeowner, I submitted a formal Internal Dispute Resolution (IDR) request on 11/10/25 regarding parking rule enforcement in our community. This is a legally required process under California HOA law, yet I received no response for over a week, despite multiple follow-ups. Management stated that patrol was "instructed to only address specific violations," but they would not explain when this decision was made, by whom, or provide any documentation. When I asked for verification of patrol checks (simple logs or photos), I also received no answer. Communication feels one-sided -- emails go unanswered, concerns are dismissed, and instead of helpful explanations, I received messages that came across as dismissive and unprofessional. As a homeowner simply trying to understand and follow the rules of my own community, this has been extremely disappointing unprofessional. HOA management companies should provide clear communication, timely responses, and transparency. Unfortunately, my experience with PMP has been the opposite. They will tell you one thing and when I dispute with proof or evidence they change their word and at this point they refuse to answer me. Please see below "Hello Andy, The Board has not made any changes to the rules or Governing Documents that would require a 28-day comment period from residents. The existing parking rules remain in effect; however, patrol was instructed to only address specific violations at this time. Ultimately, the Board has the discretion to terminate the patrol contract altogether and discontinue parking enforcement if they choose, and this action does not require a 28-day comment period." Potential Intimidation: The Association's statement that the Board "has the discretion to terminate the patrol contract altogether" interpreted as discouraging a homeowner from exercising lawful rights to request information or clarification. "Hello Andy, This is not a rule that was implemented by the Community Manager. The Board of Directors made this decision, and management works at the discretion of the Board of Directors. Patrol has confirmed that each time they check the vehicle, it has moved even slightly, or the owner comes out before it can be towed. This vehicle is on the watch list, but has not been able to be towed as of yet." Every time their story changes, and with out any proof. read more

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I recently bought a condo in New Horizons, and had the pleasure of working with Lynette Hazly at PMP Management. From the get go, she was so helpful and friendly, and explained what was available to me as a new resident in terms of their services. I go out of my way to see her as I genuinely like her as a person. read more

We had a major leak that affected multiple units in my apartment complex, and PMP stepped in right away to help manage the situation. They coordinated everything end-to-end, bringing in great vendors for remediation and remodeling, and really took ownership of the process. I want to take a moment to share a positive review for PMP and the team. At the end of the day, they did their job well, were consistently communicative, and the space looks great now. This was a very, very tough time for me dealing with the bathroom leak that impacted multiple units in my stack, but the silver lining is that everything is now done and clean. I especially want to call out Kaleen, John, and Luis for their quick reactions, overtime work, empathy, and responsiveness throughout the entire process. They were reliable, kept me informed, and handled a stressful situation with care and professionalism. I really appreciate the effort the team put in to get this resolved. read more

Kavell Ferguson, Senior Community Manager with PMP, seems to be an expert in a variety of areas, as he advises our HOA Board. For example, he advises the Board members about quality companies to contract with. And he explains steps needed in a repair operation. Kavell is quick to return my emails. He listens well and demonstrates concern about our condo community and about different homeowners' concerns, including mine. read more

Joy Wei at Three Sixty is the best!!! She always responds quickly, always has the best attitude, is friendly and is so helpful. I love that if I need anything, I know I can always count on Joy. I appreciate all of the hard work she does and couldn't be happier all that she provides. read more

I don't know why they have management in their name when they drop the ball on everything HOA fees .they have mismanage several accounts multiple times where it feels like it's retaliation and even trying to force homeowners out of their property by threatening them with foreclosures!! and when you pay the amount, it takes months for them to have an accurate balance that way your account accumulates more late fees!! this is a ongoing pattern. If you look up the better business bro this has been going on for years.!! Now I've spoken to two general managers about my insurance claim due to water intrusion that the management company fell to maintain, and now I'm waiting a year for a solution even took them to small claim court, and their general managers and staff will lie to protect their positions multiple times they've showed up to court and committed perjury to protect their asses!! if this is what you're looking for headaches, and no response this is the company you want! Please be careful. My experience and hundreds of other owners experience had Encino oaks. Homeowner association is very disappointed.!! a lot of sketchy activity and the question remains where is our money going towards? read more

In reference to Joy Wei @ 360. I normally don't post feedback but feel compelled to this time and it's warranted due to interactions I've had with Joy over the years since 2010. Joy is very pleasant to interface with on a consistent basis . Whether if it's a question or problem I'm inquiring about via email, voice, or in-person, she's always prompt and helpful to address my concerns with the utmost professionalism and confidence which results in a satisfactory experience every single time. She always closes with and I'm paraphrasing "if there's anything else I can help you with in the future, please don't hesitate to ask". Thank you Joy for serving our community, the 360 @ Southbay. We're lucky to have you! Vince read more

PMP manages to combine being very 21st century state-of- the- art with A PERSONAL, CARING TOUCH. (and If you get a couple of the marvelous building managers like we have at our 90 unit West Hollywood building...a sense of humor too. I'm sort of afraid to say our manager's name because then you might ask for her....WHICH BRINGS ME TO my 2 reservations (although it might just be me). In a little over 3 years we have HAD 6 MANAGERS. They keep moving us from the ones we signed up for. They have been terrific. But building a context and relationship over and over...well. BRINGING ME TO...YOU ARE NOT ALLOWED TO HAVE A DIRECT LINE. Even the first manager, who was an executive LITERALLY DID NOT KNOW HER EXTENSION # and had to ask their IT department. So having to go through the trunk line to get connected or leave a message is something that definitely makes building a relationship challenging. BUT THEY DO KEEP OUR BUILDING UP TO CODE. THE MONTHLY ZOOM MEETINGS ARE WELL RUN. AND THE VENDORS WHO HAVE DONE EACH BIT OF WORK HAVE BEEN EXCEPTIONAL. And...SHOUT-OUT TO SARAH ZEVEH !!! A master communicator but also empathetic, knowledgeable...just THE BEST!!! Sooooo happy she's with US! read more

My Encino Oaks Story - A New Balcony, an Unexpected A/C Crash, and a Big Thank You to Our HOA Hi everyone! I wanted to share a little personal story about life at Encino Oaks, the condo community I've been calling home since August 2021. Over the past two years, I've witnessed how consistent efforts by our HOA and property management team have brought real improvements to this 1970s-era neighborhood -- and I happen to be one of the lucky residents who's experienced these changes firsthand. Encino Oaks is located in the heart of Encino, between Ventura Blvd and Burbank Blvd. With over 500 units and lots of open green space, it really feels like a small village tucked inside the city. We have a pool, gym, sauna, tennis courts, and recreation rooms -- all features that were surprisingly ahead of their time when this community was first built. Even today, they bring a lot of comfort and character to daily life. My Balcony Renovation Is Finally Complete! One of the signature design features of our units is the wooden balcony -- charming, yes, but after decades of sun and rain, many had deteriorated. Mine was definitely one of the worst. The railing was loose, the boards were cracked and worn, and I honestly didn't feel safe stepping out there. Things started to change after a new property manager came on board two years ago. Since then, the HOA and management have been steadily tackling long-overdue repair projects throughout the community. Last year, they began a phased balcony renovation plan -- and this year, it was finally my turn! The old wood was removed and replaced with reinforced planks. The surface was sealed with a waterproof, protective coating, and the balcony railing was raised by half a foot to meet modern safety standards. The result? A space that feels more open, sturdier, and beautifully upgraded. I truly love it -- it feels like an extension of my living space now. When the Wind Took Out My A/C There's another story I want to share -- one that started with disaster, but ended with gratitude. In January, we were hit by a major Santa Ana windstorm. One of the large trees in the community lost a thick branch, which came crashing down right onto my outdoor A/C unit. The whole thing got crushed -- like a sandwich between the ground and the tree limb. The unit was completely destroyed. I reported the incident to the HOA on January 16. To my surprise, they responded immediately. The fallen branch was cleared, and within two months, a brand-new A/C system was installed for me -- fully covered through HOA-managed insurance. For someone like me who lives alone, that kind of timely response meant everything. It turned a stressful situation into a reassuring one, and I felt really taken care of. A Sincere Thank You to Our HOA and Team！ Of course, every unit and every situation is different -- this is just my personal experience. But I wanted to share it as a small gesture of appreciation for the people who've been working hard behind the scenes. I know that managing a large, older community like Encino Oaks isn't easy -- there are always budget limits, project timelines, and logistical challenges. But it's clear that the HOA and management team have been pushing to make this place better. The balcony and the A/C replacement are just two examples of improvements I've personally benefited from. They've made my home safer, more functional, and more enjoyable -- and for that, I'm truly thankful. To our HOA board members and property management team: thank you for your dedication, responsiveness, and care. You've made a real difference in this community, and I feel fortunate to be a part of it. read more

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John is incredibly talented and always knows exactly how to resolve my issues. He follows up on time and makes sure everything is handled smoothly. Thank you so much, John. I truly appreciate all your help! read more

5 stars Joy Wei has been consistently outstanding as our property manager, prompt, fair, and crystal‑clear in all her communications. We've lived in this community for over 11 years, and although I'm not sure exactly how long Joy has been here, she's been a steady, reliable presence for a very long time. She handles issues quickly, explains options transparently, and treats residents with respect and fairness. Joy's consistency and care make this community a better place ,we truly appreciate her and highly recommend her to any resident. read more

John Biondolillo provided truly excellent customer service and went above and beyond to make sure everything was handled smoothly. He was professional, responsive, and incredibly helpful throughout the entire process. John took the time to answer all of my questions, stayed on top of every detail, and made sure I felt supported every step of the way. It's rare to come across someone who genuinely cares about delivering a great experience, and John absolutely did. Highly recommend working with him -- thank you, John! read more

My experience with Joy Wei at 360 South Bay has been nothing short of wonderful. She is always incredibly attentive and quick to respond, making me feel truly supported whenever I have a question or concern. Beyond her expertise with HOA maters, she is genuinely kind, approachable, and helpful, always going out of her way to make things easier. I really appreciate having someone as dedicated and thoughtful as Joy managing the community. She certainly adds value. I've been a homeowner in the community since 2014. Glenn P. read more

This is a review of my property manager. Joy Wei has been wonderful to work with. She goes above and beyond. I had an issue that requires plumbers and remediators and contractors. She kept me informed even when she was on vacation and helped me coordinate inspections and was onsite to help me get started. I am so grateful to have her. read more

Their customer service hotline claims they look forward to providing one with PMP's unique brand of extraordinary service but: they're nothing but utterly incompetent nitwits incapable of the most trivial management task. STAY AWAY! read more

Working with John Biondolillo was amazing. He is professional, knowledgeable, and extremely helpful in the financing process for my client. I rarely experience great service like this. This man deserve a raise !!! read more

Victor Makes Selling Here a Pleasure As a realtor, I've worked with many property managers across Los Angeles, and Victor stands out as one of the very best. Every time I represent a listing in this complex, I'm reminded how much of a difference a great property manager makes--not just for residents, but for agents and prospective buyers, too. Victor is professional, responsive, and incredibly knowledgeable about the building and its operations. He's quick to provide documents, answer questions, and accommodate showings or inspections, all with a positive, can-do attitude. More importantly, his care for the property is obvious--common areas are well-maintained, issues are addressed promptly, and there's a real sense of pride in how the community is managed. It's always easier to sell in a building where the management adds value. Victor does exactly that, and then some. read more

Joy is our on-site HoA property manager and she's always been extremely helpful and attentive in addressing any community issues that we've ever had. It's been a real comfort knowing that we have someone who's both friendly and reliable to help take care of our community at the ThreeSixty South Bay. She's greatly appreciated here. read more

We live in this complex almost eight years.We love to stay in this complex for few reasons.first it is safe place to live.Second everything here maintained very efficeintly.Above all the office staff particularly manager joy very helpfull and efficient. She took evry complain very seriously and take the necessarry action to complete the job done.We had three times water was leaking from the roof.during the heavy rainafter install the new roof.but when we contacted Joy,she took necessarry action to solve this problems.Hope everything will be the same way next year read more

This community is like living in a resort! It's close to beaches, entertainment and LAX airport! And they have the most responsive HOA manager I have every encountered in my 25 years of real estate and dealing with many HOA's Joy Wei is the best! read more

I've been a Three Sixty South Bay resident for many years now. The amenities are great, but what's enhanced my experience is Joy's attentiveness to residents' needs. She's quick to respond and problem solve - I appreciate her sense of urgency and empathy. Hope she continues her time here and remains involved in managing community. read more

Joy Wei at Three Sixty (at South Bay) provides excellent service and prompt response to our HOA concerns / needs. "Blazing speed" is probably an apt description on how she responds and address our inquiries. It's comforting to know that you have someone like that at PMP management you can constantly rely on. read more

Alexis Dominquez was so helpfull with my request and stayed on the phone with me for45 minutes to assist me. I really appreciated the customer service I received. read more

I currently reside at Encino Oaks under the leadership of PMP management... our property was built in the 70s and as you can imagine needing a ton of TLC.. With the additions of our team from PMP Wilbur - GM , Colton - AGM, Pedro - Chief Engineer, and Kevin maintenance team we have been seeing a ton of improvement occur at Encino Oaks... The guys have been dedicating their time and energy into making Encino Oaks the hottest place in the valley and uplift the community to where it once was I couldn't be more honored to have this crew on our side, helping us regroup and restructure our community. PMP has really sought out great talent. We have a long way to go, but this isn't the end for Encino Oaks. Thanks to the PMP team. Rome wasn't built in a day, so we must fight on! read more

Joy Wei is one of the best in the business. She is responsive, fair, accurate and always a pleasure to deal with. I sold my unit but I will miss our interactions. read more

If you're looking for an HOA manager who genuinely cares, look no further than Joy Wei (ThreeSixty). She treats every concern as if it's her own home on the line: scheduling repairs quickly, following through professionally, and always making you feel like a priority. What really sets her apart is her patience and kindness. She's not just great at her job; she's a wonderful person to work with. Our community is in great hands with Joy! read more

Joy Wei at 360 is a competent and vivacious professional. She was on the spot last week when I needed plumbing help. she was at my unit within 10 Minutes carrying a heavy pump and on the phone with the association plumbers. I am VERY appreciative for her diligence and competence. Andrea Bleecher read more

We are new owners to The Three Sixty South Bay and have been treated with impeccable knowledge, follow up, and kindness by General Manager, Joy Wei. I would recommend this community to anyone considering a potential new home. read more

I wanted to give Alyssa Martinez, Michelle Smart and Chris Walls a quick shot out they are doing an excellent job, always professional and courteous to all residents. The communication has been great! Keep it up! read more

The manager, Joy Wei, at my place I've been ten years is always a delight to work with. She is awesome! Always very prompt at returning emails, which I appreciate! Always very helpful and always has the answers and solutions to my questions! Thank you Joy! read more

Joy Wei is the best General Manager and we are so lucky to have her at ThreeSixty at South Bay. She's caring, attentive, professional, energetic, accomplished and friendly. If something needs to be done, She gets it done and believes in our community. Bottom line- Joy is the best & PMP too read more

I live in Brookside Village (Redondo Beach, CA), and Erica Wood is the manager. PMP Management and Erica have been really great, to say the least. The communication, customer service, and care that they show for the community is outstanding. It's clear that Erica cares about the residents, as she goes out of her way to provide quick and effective responses. Living in a condo community with almost 400 units could be difficult if the organization and leadership aspects were lacking. Fortunately, we do not have that issue in Brookside Village! read more

Erica Wood with PMP management was an excellent director for the Veo flats community. She was always so pleasant and eager to help our community get back on track financially. She is very knowledgeable and we appreciate all of her hard work. read more

Joy Wei at Three Sixty is always fantastic to work with. Whenever I have a service request, she responds very quickly and constantly follows up with the various contractors who may be needed. She is certainly a huge benefit to living at Three Sixty at South Bay read more

As a realtor, I had the pleasure of working with Victor as the building manager Of the Hollywood Regis while selling our client's condo, and I can't say enough about how wonderful the experience was. From start to finish, Victor went above and beyond to make the process seamless. He was incredibly responsive, knowledgeable about every detail of the building, and proactive in helping coordinate access, answer questions, and provide information quickly for the sale to be smooth. His professionalism and warm demeanor made our job as the listing agents so much easier, and I know my client felt equally supported. It's rare to find someone who cares so deeply about both the residents and the property, but Victor truly does. Grateful! Alyse Livingston / Compass read more

We had the pleasure of working with Alison and Luis at PMP management. We are a vendor at an HOA they manage and I must say that they're very responsive and caring. Both Alison and Luis go above and beyond with care of the building. We work with many management companies, and I must say that we don't really see this type of professionalism from many management companies. If you're looking for a great management company to work with, look no further. Contact PMP and ask to work with Alison and Luis. They're a great team! read more

Joy Wei at our Three Sixty community in Hawthorne, CA, is always ready to help make our community the best it can be. If you need assistance, she's just an email or phone call away, always attentive to details. Thank you, Joy, for being there for us! Peter M read more