Marcia Coppola helped us, as we were looking to change management companies. She was a breath of…read morefresh air. Very professional, very pleasant, and very smart young lady. She broke everything down for us and made it easy to understand. She was very detailed and took her time with us. By the end of our meeting she had us locked down. I look foward to working with her.

The management at Royal Palms HOA is outstanding, and Larry is the person behind the scenes making…read moreit all happen. I had the pleasure of working with Larry during an escrow transaction, and he was incredibly responsive, knowledgeable, and proactive every step of the way. He helped us quickly identify and coordinate the resolution of a maintenance issue, kept everyone informed, and was always willing to answer questions and provide guidance. As a Realtor, I truly appreciate professionals who understand the importance of communication and teamwork. It's reassuring to know my buyer will have someone so knowledgeable and dependable managing the community.

JUST DON'T DO IT! Truly horrific management company for our HOA. Here are some reasons you should…read morerun away as fast as you can. 1) when you try to sell your condo they will charge you almost $2,000 for the escrow documents but then not even provide all of them. Our sale almost fell through because they were unable to provide proper documents and our escrow company had to chase them down. 2) they didn't let us know about important laws and didn't let us know about required inspections for our balconies 3) Mark D. Is one of the only people I have ever gotten into multiple yelling arguments with. He tells lies and honestly created rifts among our community. Nightmare to work with. I can go on and on.

Very incompetent management company! You put a request in their portal and you need to follow up…read moredaily ... and to a point of emergency nothing will get resolved.

I called this company and they sent me a quote for my building. I've called and emailed them…read morecountless times to follow up with some questions and have been unable to get ahold of anyone. I took it as a sign that they are not reliable.

Andy recently helped our HOA with our budget as well as building maintenance prioritization. He did…read morea good job with all the details as well as explaining it to all of us. This was helpful because now we are on the right track to having enough funds for all necessary projects.

If I was able to give more than 5 stars to Higher Ground, I definitely would! I've had a great…read moreexperience working with Alejandra in the Accounting Department. She has always been professional, friendly, and very helpful whenever I've had questions. Alejandra takes the time to explain things clearly and makes sure everything is handled accurately and efficiently. It's reassuring to have someone who is responsive and genuinely cares about helping homeowners. I really appreciate her excellent customer service and would definitely recommend Higher Ground Property Management, especially because of team members like Alejandra!

I am disappointed with the association's management, including repeated issues with lost payment…read morechecks and blaming homeowners instead of taking responsibility. Please implement reliable payment tracking, improve communication, and provide a written response outlining corrective actions and a timeline.

Always friendly and greets you by name. Matt, Leo, & the whole front desk team are always on top…read moreof things and willing to help out with any concerns that I have. Thanks guys!

A Real Professional Running the Show…read more Not all HOAs are created equal. What separates a good one from a great one is the person behind it--and in our case, that's Lynette Hazly. She's taken what could be administrative red tape and turned it into a Marie Kondo-level organized system that actually flows. Working across trustees, contractors, Realtors, and residents, she's somehow made follow-up feel effortless. That's the kind of grace under pressure that reminds you why good leadership matters. We're grateful for her efforts and her ability to keep all of us on task. If you're in New Horizons or considering buying there, Lynette's stewardship is a major asset. Sincerely, David Keller, Mia Ellison, Estate Properties, our client, and contractor. Thank you again @LynetteHazly of New Horizons

I highly recommend Joy Wei, General Manager at 360 South Bay. Her responsiveness, follow-up, and…read morefollow-through are exceptional--when she says she will take care of something, she sees it through. She consistently responds to questions and requests promptly, even replying to emails while on vacation. No one works harder or is more dedicated to supporting the community. She has also organized many successful events, including food truck festivals and holiday gatherings, that bring residents together. Joy has personally helped me navigate the HOA approval process for both my remodeling plan and special landscaping requests, following up at every step until they were approved and implemented. I truly appreciate her persistence, professionalism, and willingness to go the extra mile. Her dedication and genuine commitment to residents make her an invaluable asset to 360 South Bay, and I am very grateful for everything she has done for me and our community.

If you've ever owned or managed property in Los Angeles, you know this city is a jungle -- and not…read morethe fun kind with parrots and waterfalls. We're talking ordinances, rent control, inspections, tenant laws that change faster than freeway traffic signals. That's where the Apartment Association of Greater Los Angeles comes in. They've been around since 1917, back when L.A. was still farmland and oil rigs, fighting to give property owners a voice in a city that never stops regulating. Staff here are sharp, professional, and they actually pick up the phone -- which in Los Angeles is practically a miracle. They walk you through the minefield of landlord-tenant laws with a mix of patience and precision. Seminars, forms, legal updates -- it's like having a compass in a city-sized labyrinth. For over a century, AAGLA has been the shield and sword for housing providers. From the days when landlords worried about water hookups, to today where you're drowning in eviction moratoriums and ever-shifting compliance rules, they've been the ones in the trenches. A hundred years of fighting -- and they're still in the ring. They have the signs you need at a great price. If you're an owner or manager in Los Angeles and you're not plugged into AAGLA, you're basically walking barefoot through a minefield. They've got the history, the knowledge, and the backbone to stand up for housing providers in a city that stacks the deck. Not just recommended -- essential.

Misleading, deceptive and dishonest. I was completely mislead by one of there associates. Discussed…read moreall the needs and criteria, was assured it would be acceptable, submitted everything required and paid fees to be rejected for all the reasons that would be acceptable. Making money off people applications and keeping the funds blindly. You should at least refund them.

I've lived here for nearly 20 years. Staff is great! Great location near LA Live, Staples Center…read more(I refuse to call it the current name), Pico A & E Line Metro Station, and a short walk to Ralph's, Whole Foods, USPS, UPS and more. (FYI most of the negative reviews are completely inaccurate)

The staff at Luma is top notch. Ruben, Adrian, Will, Just and the whole the team are always so…read morehelpful and they really look out for residents. Highly recommend!

I wanted to give a special thank you to Shanae at Acrion Property. She went above and beyond to…read morehelp us out when she didn't have to at all. Because of her going the extra mile for us, we were able to get our valves changed. We absolutely could not have gotten this done without her. We greatly appreciate her efforts!  In addition, Edgar the project manager was great as well. He was professional, communicated throughout and also played an instrumental roll in getting this done. I wanted to give him a big thank you as well, but wanted to also let you guys know that he does great work and is a beneficial asset for you guys to have and to work with.

Will at the front desk is professional and helpful. I use the front entrance instead of the garage,…read moreso I see him often, and he's consistently friendly. We get a lot of packages, and it's never a hassle when I pick them up, even if there are many, heavy ones, or a bunch I've left waiting. He's a good part of living here.

Well, it's 15 years later and I'm still here, still loving it. The experience has only gotten…read morebetter with restaurants and shops coming in over the years plus a new Metro station. Vespaio two blocks away has excellent Italian food, and Messalina on the corner of 1st & Grand is great. They both have nice patios. The grocery store on the first floor has been renovated and is really spacious and well stocked. Pickleball courts have been added to the tennis courts along with a nice playground for kids. The Olympic-sized pool and jacuzzi remain a big draw and both gyms have been updated with new equipment. Some people say the HOAs are high but they include: ALL utilities including gas, electric, basic cable, water, trash and even super high speed internet; the aforementioned state of the art gyms (two of them) with showers and saunas, the pool and spa, the 24-hour concierge; and locked/gated parking. If you paid for all of those separately it would be a bundle. To me it's a great deal. The building is safe and secure. The other residents are lovely. It's never loud or crazy. Each floor has an up-to-date washer and dryer controlled with a reloadable card with an app you can use to notify you if you don't want to set a timer. The staff are friendly and really efficient. Any time I call for something they are right on it. After 15 years, I honestly can't imagine a better place to live in downtown Los Angeles.

Cleaning and room the exercise with pool and lawn to relax. Great gatherings. And I love my…read morereading club.