Demanded money 1.5 months before move in. Owner also changed the lease to 7 months when I asked for…read more12 months

The two worst realtors I have ever used. 7th house I have owned. They are so lazy! They don't…read morefight for you. Don't waste your time and energy. We gave them ideas how to market our house. Flooring is ripped in our new home and they could not fight to fix it. Damage happen when original owner moved. Not a stand up bunch! There names are Jacob Tolman and Gavin Miller. They're not experienced at all. Many more things happen. Went as far as blaming us . Stay away from them or you will be battling .

I cannot Thank Bill Gould, Jennifer, and their entire team that works together to make the world of…read moreproperty rental easier. We had purchased a home for family that unfortunately was unable to move out of the state due to health concerns anymore. At the time the best option was to put it up for rent for awhile in case something changed. Bill was able to get renters in the home within a week. And for seven years we have had wonderful tenants. The home has been well maintained and cared for. When it was finally the right time to sell; Bill and his team were so nice to sell with. It was the easiest sell we have had. The only thing difficult with the sell of the house was that we were leaving Full Value Properties after over 7 years. If we ever have another property in California; I will be using them. And I would absolutely recommend them for you and your family. They truly care about you and your property. Thank you so much for your dedication and time. We will miss you.

I can't say enough about Full Value Properties, Bill Gould Jr, Jennifer Kingsbury and the rest in…read moretheir Murrieta office. We've been in one of the property's they manage in Winchester, since February 1st, 2025. Upon move in, our home was move in ready, impeccably clean and the most presentable we had viewed before settling on their home, and we viewed a lot. From application (start) to move in (finish), Full Value Properties made the process stress free and seamless. Both Bill and Jennifer are communicators and are on top their emails and have been expeditious in remediation of the handful of minor repairs that have arisen. If you're looking to rent one of Full Value Properties homes, or use them for the management of your own, I highly recommend you do. We've had nothing but one positive experience after another in dealing with them.

This review is in regards to a recent stay at an Lake Arrowhead property managed by this company,…read morespecifically individuals named Dustin & Brianna. My headaches and disgust with Archer began immediately after my booking on Airbnb. Unbeknownst to me, hidden way at the bottom of the listing description (item # 11 - see enclosed photo) is the requirement to send over copies of State ID's for the entire guest list that will be occupying the home - they reference the Trust & Safety Standards that hotels (hotels only ask for ID from the booking individual) as the reason behind this ask and requirement. I was not comfortable sending over sensitive information over to an unknown party from a consumer-to-consumer platform and tried to discuss my hesitancy with Dustin & Brianna to no avail - their stance was basically sorry no exceptions will be made and you can't cancel and receive a refund for your reservation. I reached out to Airbnb immediately to express my concerns in the hopes of ironing out a compromise to no avail. It appears they purposely bury this requirement in the hopes that potential bookers (like myself) will miss it and have their hands tied since they offer no flexibility. After reluctantly sending over this info an agreement form was sent over. Immediately noticed multiple discrepancies between the contract and the listing description on Airbnb. It's evident they copy/paste the same agreement form for all bookings instead of taking the time to ensure alignment. This is something that is completely avoidable and should not become an additional inconvenience for your customer. Immediately upon my arrival, I noticed all the loose trash, and the poor conditions of the exterior of the property. There is dirt and dust all over the stairs and patio areas of the property. In addition, there are countless old cobwebs all over the exterior, and four packages that have been siting at the property for some time - it's evident this management company has neglected the care and cleanliness of the exterior for a very long time. The interior of the home is a 5 out of a 10 in terms of cleanliness. The bed sheets and towels smelled, ants all over the kitchen sink and the AC unit only cools the top two floors of the property, leaving the bottom two floors (80+ degrees at all times) uninhabitable due to the heat that is trapped there. I sent over a list of my concerns and their responses were as follows: Loose trash around the property - "creatures" in the area get into the trash because guests don't put lids on the trash cans (the onus is on you to ensure trash is picked up before new guests arrive) Packages - they weren't aware of any deliveries (how was it missed if your maintenance team is at the property weekly?) Cobwebs/dirt/dust - the cleaning company is dispatched weekly to clean the interior and exterior of the property but cobwebs pop up if left alone for a day or two (The exterior has not bee cleaned for weeks/months, hence the accumulation of dirt, dust and cobwebs. Maybe you should have the exterior & interior sprayed for bugs since you claim its an issue in the mountains) Climate control - it's a rarity to have HVAC systems in the San Bernardino mountains and their grateful that it actually has one (unfair as it was uncomfortable and we were unable to utilize the entire home. You should indicate this on the property listing so potential guest are aware but that would require for you to be honest, something you are not) This property needs major maintenance, cleaning and care and there's no way they are having the property cleaned and cared for on a weekly basis. Unfortunately, the owner has trusted the wrong management company to look after this property. Please see enclosed photos as reference. All of my complaints directly to Airbnb have fallen on deaf ears so I have be left with no choice but to address these issues independently of them and the host Dustin, Airbnb may have let you off the hook but I definitely will not be. I have filed a formal complaint with my credit card company against Airbnb and Archer and they are in the process of investigating this matter. In addition, I will be taking legal action against Archer for false advertisement and fraudulent representation.

The people working here are nothing less than professionals. Jezarella is by far the best I've had…read morethe pleasure of working with. She has constantly kept me up to date with my investment properties, and even added much needed insights on how to improve them as well. I couldn't imagine working with any other property company.

STAY AWAY from Melissa Robinson if you want a professional, reliable and trustworthy property…read moremanager. I did not choose her as my property manager. She got my business because my previous agent left the property management business and I am an out-of-town landlord. So many irresponsible things she did when she was my property manager - I don't know where to begin. As an example, she did not take care of my property at all. When the tenants reported a pipe leak in the house, she called to inform me (this part is good). But then she signed a bunch of paperwork with the contractors/plumbers without informing me, and then took off to Hawaii for vacation. I was left chasing the contractors and tenants to understand what exactly was going on. I requested a backup agent in her office to check on the house but she declined. So I had to find a local agent myself to check on the house. Needless to say, I later found out a bunch of paperwork she signed with the plumbers/contractors and had to deal with insurance and plumbers all by myself. She was no help at all. I should have taken her to court if I had the time.

As an entity you should be as prideful and spend the same energy you put into helping people buy…read morehomes as you would to selling them. This is how a prideful Real State agent from this firm deemed the property to be in a "clean/good" condition. I'm sure everyone wants to walk in and see all these amazing things left behind on their home. The Real State Agent was George Williams, awesome cleaning.

Dealt with this company a bit back. As a tenant, THEY are the poster child for "Rental managers…read moresuck"! Found a house in Elsinore and jumped through hoops to get into with my family. Everything was fine until 4 months into the lease. All of a sudden we were getting calls from the company over trash cans being left out or backyard was a mess. Then the "we need to drop by for some inspection". Seems like we were harassed monthly. Needless to say we started looking for another place. We found out later that we beat another "prospective" tenant who was willing to pay a lot more for the place. There are other place who know how to work with people. Ocean West only works towards where the money is, no matter who they hurt.

I am a property owner and worked with this team for a few years. I have nothing but good things…read moreto say about them from an organizational, ethical and customer service standpoint. They respect the tenants AND the landlord. They have sound judgment. Are very knowlegable about the rental and general real estate market. They handle money as carefully as if it were their own. The team at Ocean West was great to work with. The monthly statements are on time and thorough. Any time an issue arouse they were quick to have a fix. They make owning an investment property extremely easy. I highly recommend them to anyone who is looking for a property management team.

We usually don't leave reviews for anyone or any businesses, even if they bribe with deals and…read morediscounts, but we will gladly leave a review for Eric Kiang since we believe in giving credit where credit is due. We've been looking for a house on and off for the past few years and met many realtors, brokers, and real estate agents during open houses and no one impressed us like Eric did. He was very knowledgeable about the current housing market and the property that we purchased. He was responsive to our questions and always happy to lend a hand. He helped us move mountains to get our current property remodeled and rented in order for us to close escrow. He gave us many tips and pointers for our rental and was able to get it rented higher than what we expected. He went above and beyond with his service even after we closed escrow. He offered to help us remodel our new place and referred us to his contractors. We felt like we got the "red carpet" treatment as soon as his contractors knew we were referred by Eric. They gave us the best prices and gave us priority for installation. Overall, we had an amazing experience with Eric and we were glad he was our agent. He truly cares about his clients. Oh did we mention that we sent us moving boxes and care packages to alleviate the stress of renting and buying a house simultaneously. If you're looking to buy or sell, use Eric and you'll be "moved!"

I have had the absolute pleasure of working with the Kiang Team for many years. They are…read moreknowledgeable and professional. Their service and attention to detail for their clients is top notch. Thank you William and Kathleen!

I have had nothing but a great experience with this company. We successfully secured a rental in…read morethe middle of the pandemic and while relocating from the East Coast. George was extremely helpful with everything we needed from showing us the property via FaceTime to answering all the questions we had. Very helpful, personable and professional.

If I could rate a ZERO, I would! This company is beyond…read moreUNPROFESSIONAL and UNETHICAL!! The had a rental property available for $2000 a month. First of all, George will never call you back. He will only email. Wouldn't allow you to see the property until you completed an application in order to weed out the applications, as I was told. The house was perfect for me and my son. I gave him the application fee in cash at the property, as I am sure others did too. The next morning I get an email advising me that there are 4 applicant in the running and that now are offering above the asking price. Wait, I'm sorry I don't think that I'm buying a house. They stated a price and now they are doing what is called price poaching. A bidding war for a rental property. Consumer Beware!!! This is called unfair lending practices. And that goes for rental properties too. So, I cannot sit back and let this happen to someone else. You can report unfair lending to the Department of Real Estate.

My boyfriend and I have been looking for a place to call our own, and last month we came across a…read moreproperty listed through Coastline. The whole team was very kind and communicative from the very start. Hilda, our tour guide, gave me such a wonderful vibe immediately. It felt like meeting a friend. Jennifer was prompt and communicative with our application process, and the property manager Carla has been equally as attentive to communication. We are still moving in, but happy as can be with our new home.

On Dec 8 was shown a suite by agent of Lee and Associates. I said I'd take it and could move in Jan…read more1. Financials were approved in a few days. I had Blake from Lee and Associates and Gil from INSzone insurance involved from the start. Lease was signed Dec 20 for Jan 1. I hired movers for Jan 1. I had my insurance guy coordinate through email with Coastline to insure proper wording and endorsements. We submitted multiple revisions, with no feedback from Coastline. Received a welcome email and portal on DEC 20. I paid the rent and deposit. Then nothing, no email no communications from coastline, and mostly on Dec 31st, no keys. Isabella, Coastlines rep was unable to issue keys without the greenlight from Coastlines admins. Never any communications from Coastline why no green light. I now have to cancel movers. I have a paid for suite, no keys, and no explanation. I have rented offices the last 35 years and have never seen a property management company this inept. Hopefully the right person will read this and finally care. I thought 3 weeks was plenty of time, the suite was vacant and ready to occupy. I saw mostly 5 stars and didn't believe I could be treated this way.