I would like to commend Tyson and his exceptional team for their outstanding professionalism and…read moreexpertise. They are consummate professionals--highly knowledgeable, responsive, and diligent in keeping clients informed at every stage of the process. After an unsuccessful attempt to sell our condominium in Temecula with a previous agent, I reached out to Tyson. He responded promptly the same day, and we quickly arranged a meeting. From the outset, he demonstrated thorough preparation and due diligence. Remarkably, on the very first day the property was listed--and after the first showing--we received and accepted a full asking price offer. Tyson's skill and experience were evident throughout the transaction. He navigated challenges with confidence and precision, ensuring a seamless process from start to finish. We are truly grateful for the swift sale and for achieving maximum value for our property. His team is equally impressive. Paola was outstanding, and every individual involved contributed to a smooth and efficient experience. I wholeheartedly recommend Tyson and his team to anyone looking to buy or sell real estate. Their dedication, expertise, and results speak for themselves. We remain sincerely grateful for their exceptional service.

Jake Tolman was outstanding to work with on our recent cash purchase in Perris, CA. He represented…read moreus on the buy side and handled the transaction with a high level of professionalism from start to finish. His communication was consistent, clear, and proactive--something we value heavily when moving quickly on deals. What really stood out was Jake's ability to structure the deal effectively and keep all parties aligned, which helped ensure a smooth and efficient closing. He understands how to navigate real-world transactions and adds value beyond just opening doors. We would absolutely work with Jake again and highly recommend him to anyone looking for a sharp, reliable real estate professional.

I feel blessed to continue utilizing West Coast Property Management…read more My family have been utilizing these services for years now ,from renting through them, and now renting my own home. My son rented a house through their services and keeps telling me by far it has been the best!! Nick is so knowledgeable! He recently found a new place for my son's in laws, and they are enjoying their new home. Nick not only find houses he finds homes. Nick came to my house and explained the process of renting it. He makes it stress free. The best part? No money upfront. Nick I want to thank you for that!! Thanks to you I can take care of other things now and not worry about that humungous part of renting, because of you I can focused on moving forward with my life. Thank you!!

This moving experience Working with Nik and Lindsay of West Coast Property Management has been…read moreexceptional from start to finish. When I first reached out about the property Lindsay was my point of contact every question/inquiry I had if she didn't have the answers right away she had it for me In 24 hours ,also the process was fast and efficient I would highly recommend this company for anyone that is looking to move.Nik you are amazing thank you sooo much for being there and every step of the way after I received my keys u went above and beyond for me and family to make sure everything was good and comfortable even when the garage needed a battery and light fixing Nik took off his management role and put his handyman cap on and fixed and went and purchased the parts after hours I'm Sooo happy I chose this company

Drew is the best! We have been with them over a year and they are great in literally every way…read more They always answer, take care of everything very quickly, and are very easy to speak to sinc ethey are so friendly. I saw there is one negative review and that was definitely for the wrong business, these guys are seriously great!

I have worked with Drew for over 7 years and he is the best in the business! Highly recommend Drew…read moreand Temecula Property Management to handle all your rentals for owners and renters!

Magnum Property Management team are real pro. From advertising, leasing, tenant screening,…read moreinspection, rental placement (shout out to MONICA, Adam and Blue). I am so glad I found them (or him-Joshua). The team looks after you and the tenant - bridging both parties to a fair and happy handshake. The Team communicates well, smoothly process each and every phase of the transaction. Communicate every step and completion/status. Very, very well organized. Seems to me that they have a set of standard leasing plan that makes tenant and owner - stressed free!! Awesome MAGNUM TEAM. You're the best! I hope you sustain that level of professionalism.

Blue McGowan is truly an exceptional employee who takes her job seriously. I can count on her…read moreexpertise in the field of property management. She has gone above and beyond on providing professional service to owners. I am highly impressed with her quick response to owners needs. I am confident in her ability to resolving problems with my properties. She is very knowledgeable about solving problems and issues relating to my properties and pleasant to work with. Kudos to Blue!

I rarely write negative reviews, but this experience warrants one. If zero stars were an option, I…read morewould choose it. As a landlord, you trust a property management company to protect both your property and your tenants. Unfortunately, our experience with the Temecula branch has been deeply disappointing. We encountered repeated delays in responding to urgent issues--most notably a plumbing leak that resulted in significant damage--along with consistent miscommunication or complete lack of follow-up. What makes this more frustrating is the contrast between the lack of responsiveness and the speed at which fees are pursued. That imbalance erodes trust quickly. Based on our experience, I cannot recommend this company and would not choose to work with them again.

I have been a tenant for over 3 years and have never had any issues u til today. The customer…read moreservice was absolutely terrible and the person I spoke to was extremely rude and did not let me finish speaking. After multiple attempts to reach management via the tenant lines for other properties and general question and being unsuccessful I decided to select the owner option to which I surprise someone picked up right away. The lady was so rude speaking over me and being so disrespectfully dismissive. I have never been treated as such I was truly taken a back. All I was calling this time to confirm receipt of my move out notice. This was the most unprofessional experience I've ever had with this company and I'm saddened to leave such a review because I have been dealing with them for the last 3 years. Poor service.

use house match for our move to Temecula, and to say they were beyond negligent is the…read moreunderstatement of the century. After paying a nearly $5k security deposit, we discovered 4+ months into our tenancy that both our Smoke Detectors AND C02 detectors were all either faulty or defective. When we requested a thorough walkthrough with House Match of the property due to our fear of faulty wiring (we were warned by multiple electricians that the wiring was extremely funky - example: the faulty smoke detector in the office was wired to the office fan which never worked until we discovered the wiring. Linda, Amanda, Pearl, and most important, Andrew (Drew) Butterfield failed to handle any major issue with courtesy, respect, or knowledge. AVOID HOUSEMATCH AT ALL COST!!! I know Pure Property Mgmt. technically owns them now, but they're still operating the 'House Match' way and it's both negligent, and a massive drain on your finances and time. Note: see drew's comment underneath. Yes Drew, we stopped paying because you were negligent and you/your staff refused to even acknowledge our emails until we stopped paying. It's called withholding rent due to unlivable conditions your bastard. If you want a SLUM LORD go with this guy, he'll harass you then try to slander you on the internet not to mention if your house happens to go up in flames due to faulty wiring he'll see 'well that's why we require renter's insurance' - which doesn't replace lost lives you dimwit. Btw Drew, releasing private information on the INTERNET like that is a breach of privacy per the court order. I'll be sure to pass that along to them ;) As i said, Drew's is an absolute a$$. If anyone would like his private number please contact me directly. Also - he's not the business owner LOL ‼‼‼ They were recently acquired by Pure and Drew is 'upper management.'

I am currently paying full rent in a 3 bedroom 2 bath home where a pipe broke and flooded two…read morebedrooms in March. They did nothing to clean the flooding until a month later. The smell of mildew/mold in the home was unbearable. Then after the first month, two bedrooms and one bathroom were gutted. My adult son and I have been paying full rent for the use of less than half of the home for 2 months now. We have only one useable bedroom and one useable bathroom. They have very poor communication and do not return calls. Be very wary

Rented for three years. Never paid late ever, even during Covid. Moved out a week before end of…read moremonth, and BNPM was supposed to refund us for the unused days. Two months later, they are unresponsive and we are out $300. During our lease term, they were rarely very responsive anyway. They may have answered our calls or emails, but that's where the customer service ended. I'd avoid this property manager and save yourself the trouble.

Changed to a company called Pure.... I have lived in over 15 different locations in my life and…read morehave been a property owner and rental manager. Benefit National is understaffed, doesn't respond to calls and does not care at all about the tenant. They complain about how many properties they have as an excuse for horrible service. This company just takes owners money and screws the renter. Avoid any Pure or Benefit national property!

This review is in regards to a recent stay at an Lake Arrowhead property managed by this company,…read morespecifically individuals named Dustin & Brianna. My headaches and disgust with Archer began immediately after my booking on Airbnb. Unbeknownst to me, hidden way at the bottom of the listing description (item # 11 - see enclosed photo) is the requirement to send over copies of State ID's for the entire guest list that will be occupying the home - they reference the Trust & Safety Standards that hotels (hotels only ask for ID from the booking individual) as the reason behind this ask and requirement. I was not comfortable sending over sensitive information over to an unknown party from a consumer-to-consumer platform and tried to discuss my hesitancy with Dustin & Brianna to no avail - their stance was basically sorry no exceptions will be made and you can't cancel and receive a refund for your reservation. I reached out to Airbnb immediately to express my concerns in the hopes of ironing out a compromise to no avail. It appears they purposely bury this requirement in the hopes that potential bookers (like myself) will miss it and have their hands tied since they offer no flexibility. After reluctantly sending over this info an agreement form was sent over. Immediately noticed multiple discrepancies between the contract and the listing description on Airbnb. It's evident they copy/paste the same agreement form for all bookings instead of taking the time to ensure alignment. This is something that is completely avoidable and should not become an additional inconvenience for your customer. Immediately upon my arrival, I noticed all the loose trash, and the poor conditions of the exterior of the property. There is dirt and dust all over the stairs and patio areas of the property. In addition, there are countless old cobwebs all over the exterior, and four packages that have been siting at the property for some time - it's evident this management company has neglected the care and cleanliness of the exterior for a very long time. The interior of the home is a 5 out of a 10 in terms of cleanliness. The bed sheets and towels smelled, ants all over the kitchen sink and the AC unit only cools the top two floors of the property, leaving the bottom two floors (80+ degrees at all times) uninhabitable due to the heat that is trapped there. I sent over a list of my concerns and their responses were as follows: Loose trash around the property - "creatures" in the area get into the trash because guests don't put lids on the trash cans (the onus is on you to ensure trash is picked up before new guests arrive) Packages - they weren't aware of any deliveries (how was it missed if your maintenance team is at the property weekly?) Cobwebs/dirt/dust - the cleaning company is dispatched weekly to clean the interior and exterior of the property but cobwebs pop up if left alone for a day or two (The exterior has not bee cleaned for weeks/months, hence the accumulation of dirt, dust and cobwebs. Maybe you should have the exterior & interior sprayed for bugs since you claim its an issue in the mountains) Climate control - it's a rarity to have HVAC systems in the San Bernardino mountains and their grateful that it actually has one (unfair as it was uncomfortable and we were unable to utilize the entire home. You should indicate this on the property listing so potential guest are aware but that would require for you to be honest, something you are not) This property needs major maintenance, cleaning and care and there's no way they are having the property cleaned and cared for on a weekly basis. Unfortunately, the owner has trusted the wrong management company to look after this property. Please see enclosed photos as reference. All of my complaints directly to Airbnb have fallen on deaf ears so I have be left with no choice but to address these issues independently of them and the host Dustin, Airbnb may have let you off the hook but I definitely will not be. I have filed a formal complaint with my credit card company against Airbnb and Archer and they are in the process of investigating this matter. In addition, I will be taking legal action against Archer for false advertisement and fraudulent representation.

The people working here are nothing less than professionals. Jezarella is by far the best I've had…read morethe pleasure of working with. She has constantly kept me up to date with my investment properties, and even added much needed insights on how to improve them as well. I couldn't imagine working with any other property company.

My husband and I moved into a newly develop community in Beaumont at the end of Aug 2023. We needed…read morework to be done in the front and backyard. The Board of directors approved our plans for the modification we are so elated. Our New home is completely done with the help of Sr. Facility Administrator Betsy Hermosillo Thanks so much for your help! Sincerely, Rodney and Julia Curry

Where do I start? A small HOA where almost 40% of expenses go to the management company which…read moreincludes the contractual monthly fee and that black hole called FSR reimburseables plus a double and some times a triple entry financial statement with sometimes 'foggy' explanations. Nickle & dime management!

They do not seem to work in the best interest of the property owner. The staff came across as rude,…read morearrogant, and unresponsive. They allowed unreasonable requests from tenants (or perhaps were simply looking for ways to bill more) and consistently made the owner feel like the problem. That was not the case--the owner has years of experience managing rentals and have always been fair, kind, and quick to address any issues. Instead of providing reliable support, this company was unprofessional and dismissive.

I honestly can't believe this company is even in business. Where do I even start. The lady that…read moreanswers the phone is clearly not enjoying her job as "realtor receptionist." She's condescending, arrogant, dismissive and obnoxious. You can't get ANY response in any questions you have about a listing, you just get "it's hard to say." Well maybe you should look into it, you know .. Since owners are PAYING you to manage their home. Good grief, it's no wonder some of these homes are sitting on the market for a month +. Can't communicate with them, can't get a response via email after you see a listing. They want you to BLINDLY apply and waste $$$ and have your credit pulled when 5 other people may have already applied. Unethical, incompetent, dismissive, and arrogant- DO NOT RECOMMEND DOING BUSINESS WITH THESE PEOPLE - OWNER OR RENTER.