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Los Angeles, CA

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3 years ago

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3 years ago

Great service from Elan, replaced a tankless water heater and dealt with the manufacturer to handle the warranty. Highly recommend!

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5 years ago

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Alhambra Backflow - Testing backflow on roof

Alhambra Backflow

(21 reviews)

Freddy and his crew does a good job in fixing your plumbing problem. He is a bit expensive -…read morecompare to his competitors. But, he saved me money. Let me illustrate. I had a leaking problem on my water heaters. It was so bad that it leaked through another floor. I solicited multiple plumbers to bid on a new water heater. Even though their price range was high on the phone, I invited them to come in anyway. Mr. Lue came in and diagnosed the problem. He asked very intelligent question, and researched the issue thoroughly. Turned out that I didn't need to replace my water heater. There was a small leak on the pipe that supplies the water to the water heater. Since the original builder didn't install a water heater pan, that grew into a big problem. It was a very good diagnosis. Overall, I save 400 dollars by replacing the pipe instead of a water heater. I recommend Alhambra Backflow / Lue Plumbing Service to whomever needs any plumbing needs.

I would not use Freddy or Alhambra Backflow going forward…read more Never had a problem the past 5 years. But this year, I made an appointment for a backflow test and Freddy didn't show up. Texted him for the following day, he shows up unannounced, does it and leaves without getting in touch with me. I asked him why he didn't ring the doorbell or otherwise contact me once the test was complete so the city paper could be filled out, he stated that he texted me. I'm sorry, but that's deeply unprofessional, i get hundreds of texts per day aside from all day meetings/calls and your excuse for not contacting me (or setting up a time in advance) while onsite to do work was that you texted me? Maybe Freddy is going through some things, but not communicating, not setting proper expectations, and showing up to a site unannounced, doing work, and leaving without a word isn't a proper way to do business. Never imagined writing this kind of review, I wish you the best otherwise Freddy.

Western Rooter

Western Rooter

(1.8k reviews)

Major bathroom sink clog and Western Rooter is our go to for all our plumbing issues. Joe S…read morearrives at 8:27am and is as polite as can be. Comes in assesses the situation goes to his truck comes back with his snake and worked it out and was literally done and gone before 9:00am. But Joe S, again was very polite, respectful and skilled. He showed the black sludge buildup that he worked out and he cleaned under the sink and surrounding areas that had that back sludge from our plumbing attempts before the call. Theam is always great and Joe S definetly maintains that sentiment.

I can't say enough good things about my experience with Joe from Western Rooter!…read more Joe showed up at my house right at 8:00 AM to install a tankless water heater and a new shower valve. Before getting started, we talked for about 20 minutes and went over everything, and then Joe got straight to work. I have an older home, so I already knew there were probably going to be some challenges. Sure enough, Joe ran into a few issues along the way, but he handled every one of them professionally and never let it slow him down. He did an excellent job getting my new tankless water heater installed and working properly. After that, Joe came inside to work on my shower valve. He took the time to lay down drop cloths and protect my home before starting the work. Of course, he ran into a few challenges with the older plumbing, but once again, Joe figured it out and got the job done right. I couldn't be happier with the service, craftsmanship, professionalism, and overall experience. Joe clearly takes pride in his work, and it shows. If you're calling Western Rooter, ask for Joe! Not only will you get great plumbing work, but you'll also get a great experience from start to finish. I'll definitely be asking for Joe again the next time I have any plumbing needs. Highly recommended!

Plumbquest - waterheaterinstallrepair - Updated October 2026

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