Great personalized service with an eye on our budget and best quality we can afford. I learned a lot about what is under the hood, and makes quality fixtures and products. Very helpful! read more

I wish I could give ten out of five stars to this amazing store. Julia and John at Plumbed Elegance have exceeded even the highest level of service one could ask for. They provided all the fixtures for my remodel TEN years ago and still readily helped resolve a new shower valve issue! I was unable to locate the parts myself so I reached out to them. Within days, Julia had contacted the manufacturer and the parts were being shipped to my house. Not only did this save me time, but also a significant amount of money, as the plumber said he could only order two whole new valves. If you live anywhere in the Bay Area, I wouldn't use anyone other than Plumbed Elegance for your projects. They can help you find the perfect fixtures, and you can be assured they'll be there for you for years to come. Trust me, it will be worth the drive! I live over the hill from them, over 30 miles away, and still would consider using another store. Thanks again John and Julia! You are amazing to work with! read more

I wanted to purchase Emtek door hardware for a remodeling project and the Emtek website generated Plumbed Elegance as a local retailer. I visited their website, which made clear that, due to covid precautions, appointments are needed. I called the store and John answered. I told him what I needed and he scheduled me for an appointment the same day. Plumbed Elegance was easy to find and there was plenty of parking. The shop is jam-packed with top-quality brands of plumbing fixtures and hardware. I identified myself to John and he pulled out the Emtek catalog. I knew what I wanted, so John proceeded item by item, double-checking that he understood what I wanted and writing down the needed model numbers and information. When we were done, John typed up the detailed order while I wandered around. While I was in the shop, Julia was helping another client select plumbing hardware. I could overhear them and Julia struck me as knowledgeable and helpful, aiming to help her customers find something they will love. When John was done with the write up for my order, he went over everything with me one more time to ensure he had the order correct. He asked if I wanted to place the order, which I did. He also gave me an anticipated timeline for the items to arrive. Whether you need support to identify the fixtures that are right for you or you know exactly what you want, John and Julia struck me as helpful and efficient. It felt good to support a small business where the owners know their stuff, deal in the best brands, and can offer whatever level of support you need. read more

Julia at Plumbed Elegance has been such an amazing asset with helping me design and order supplies for a bathroom addition. I honestly never knew custom order plumbing supplies was a thing, but I'm so happy I ended up finding them. I only came across them since they're a US distributor for Nood Co sinks that I was looking into. If you're doing a project, trust me this is a much better route than online shopping and piecing things together (which was my original strategy!). At the outset, I contacted them to help order a specific sink, but I ended up ordering most of my bathroom fixtures through them since Julia was so knowledgeable and helpful. What I loved: Julia makes a google doc that has item photos, finishes, and additional options (this experience happened during COVID-19), she set up a budget spreadsheet on G docs that she kept updated, and then guided me through every decision. I didn't think about things like how high off the floor the rain shower head should be based on our family's heights, which finishes patina and which do not, what drain requires the least upkeep, what toilet has a good flush with the design I like, etc. Thankfully, Julia did think of all those things! It was like having an amazingly knowledgeable personal shopper (who knows all things plumbing) and a great design sense help guide me through selecting all my items. Ask for Julia if you want a detailed-oriented, high touch experience as you design your next project! I'll definitely use Plumbed Elegance again. read more

I've been a customer here for multipe bathroom and kitchen projects over 20 plus years. While they are knowledgeable, DO NOT attempt to walk in for service for parts or questions. I was told it would be 2 hours for any service as they are apparently working by appointment only. Very disappointing that it's not better handled. Call ahead if you want to do business here. BTW went down the street to Bay Plumbing and walked out with the Grohe part I needed. read more

I am an interior designer based in San Francisco. There are plenty of plumbing stores in SF and the Peninsula but I choose to bring my clients to Plumbed Elegance because of the excellent customer service I get from John and Julia along with their in-depth product knowledge that is 2nd to none! They have working displays and go out of their way to understand my clients needs and how to supply them with functional & beautiful fixtures. I trust their judgement implicitly and they're nice people! read more

The best design consultants I've used by far. We're on our 5th renovation project and I've used Plumbed Elegance every time. I can get bath fixtures anywhere but what I can't get is the knowledge, consultation, and design advice Plumbed Elegance provides. If I have any questions or issues related to any of the plumbing fixtures I'm considering or have purchased through Plumbed Elegance, Julia takes the time to advise and support me whether it's before the project start or two years afterwards. The level of engagement and the quality of service are well worth it. You can't buy that on the internet! read more

John and Julia are great! They carry high quality products, and have great knowledge and experience. Most importantly, they go above and beyond to help their customers, even after the sale is made! That is so rare these days. I highly recommend them! 11 1 Comment Like Comment Share read more

Julia at Plumbed Elegance is a treasure -- knowledgeable, creative (even artistic) and providing customer service that is unsurpassed. She stepped me through (over the phone) cleaning a faucet head and when that didn't stop the leak got me a new one under warranty (9 years after we re-did our kitchen!). All with a most pleasant manner. Wonderful to do business with. read more

I'm a general contractor and we specialize in mid to high end Kitchen and Bath remodels. I've always referred my clients to Julia and John at Plumbed Elegance. As others have said, they know their stuff. They sell high quality fixtures at a fair price (especially considering their high level of service). I just finished the remodel of my own home and found them to incredibly helpful walking my wife and I thru the options. Sincerely, Eric Lamascus www.DiscoverElite.com read more

I purchased a kitchen faucet with a guarantee that the company would not honor. I went into plumbed elegance and Julia took the time to explain the defect to me and ALSO to look up my receipt that I needed for the replacement part. She then, called the company for me and had a new part delivered within a week. She not only went above and beyond for me, but proved that they stand behind their products and understand all the features of each company they sell. This is what professionalism is! She saved me time and money, I kept my original faucet...and if i need any other plumbing products in the future, there is no chance of shopping anywhere else....5 stars for sure! read more

We purchased all the plumbing for our new home from Plumbed Elegance on 2007. At the time, Julia consulted with us and was so enthusiastic and informative. We love all our fixtures. Over the years we have needed parts for repair and Julia has always made sure we received them promptly. Last week, we needed a few more, and I was amazed that she got them all delivered free under warranty. Amazing, considering it is 10 years later! Julia really understands customer service. I highly recommend Plumbed Elegance. read more

We used them for our kitchen remodel and now a bathroom. Great service and knowledge about fixtures, lighting and more! read more

Plumbed Elegance - Kitchen & Bath Near Me - Santa Cruz, California

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My contractor recommended Plumbed Elegance to help me outfit my entire house. I did not expect the level of expertise and obsessive attention to detail shown by Julia and John. The follow-up and "after-sale" support has been excellent. As an engineer, I really appreciated the quality of the fixtures they recommended, as well as their depth of knowledge for the brands they carry. The fit and finish of their products are amazing. (It's hard to explain in a review what it's like to grab a milled brass shower handle that's perfectly machined and mated to its valve stem. Precisely machined parts mean that the handles aren't loose, or made of chrome plated plastic. They respond to your touch with just enough friction to make them easy to control. Precisely machined parts are also a good indicator of overall quality, in my humble opinion.) Don't go in expecting Home Depot pricing, because they will refuse to sell you a low quality product with a short lifespan. And yes, while I'm standing on my review soapbox, the Delta or Moen brands you get at Home Depot won't be milled brass with a ceramic valve mechanism, or have the highly engineered multilayered plating ready to withstand years of anal-retentive scrubbing by their future owners. (Before I started my project, I zipped over the hill to Home Depot and opened up the boxes of their "high-end" fixtures. Their high-end fixtures used to be what passed for low-end fixtures in my childhood.) Four years in, I'm very happy with how it all turned out. If I could, I'd give them an extra star for being dog friendly. :-) read more

Plumbed Elegance was recommended by our Plumber and by a Home Designer that we know so we figured we could not go wrong. I expected high end products not offered at Home Depot or Orchard Supply Hardware and that is what they have. Julia and John will work tirelessly with you - it took us about an hour to select our toilet - and we know more about toilets now than we ever did! I urge you to visit their store if you want personalized assistance, beautiful product selections and if it's important to you to buy locally. read more

John and Julia are a few of the most helpful and genuinely sincere people I've come across working in the design business. I'm a designer at Talmadge Construction, a design/build company, and am always busy working on multiple projects. I highly value all the support and help that John and Julia give to me and our clients. Instead of me spending hours of my time searching for fixtures, I can easily ask one of them to find and price items for me by describing what I need, what style and what price range I'm looking for. Within 24 hours they will get me a variety of options to choose from with comments about each item. As a busy designer, this is a HUGE help. With their extensive knowledge I'm able to give our clients the best product for their budget while saving them charges of my design time. John and Julia provide such a valuable service because of this. I also love bringing clients to their showroom. They both have such positive attitudes and a great energy about them. They get clients excited about their products and are willing to spend as much time as it takes to find the perfect fixtures. Plumbed Elegance is a great resource for any design professional. They are also great for homeowners who need a helping hand in their remodel. They will give you the most current information and guide you towards the right products, you can't get service like that from a website! read more

There's a punch line to all of this about Plumbed Elegance and the Bettencourts . . . they were helpful, as I said, but the best news of all is that once the house was finished and we moved in ALL THE PLUMBING FIXTURES WORKED AS PROMISED! No problems . . . NONE. What else can I say but "Thank you Julia and John!" read more

Very pleasant and fun to deal with. They take the time but are not a library. If you have a project you too will enjoy the friendly and efficient way your project gets selected and how smoothly it gets completed. Only wish I had more bathrooms to remodel. read more

As good as it gets - and then some!!! I visited all the major plumbing supply places here, ove the hill, and even one my contractor recommended in SF. No one impresssed me more with their level of knowldge and care than Plumbed Elegance...not even close. I have just started working with Julia on my major remodel. Her level of understanding floors me. She has repeatedly pointed out things that I had not even thought of......at times it was to demonstrate something that would lead me to a less expensive item....but one that would serve my needs the best. I could write more but hen you readers would think I am getting paid...:) The one and only reservation I have about posting this review is that I fear they will hit 'Rock Star' status and I will have to camp out with a sleeping bag overnight in front of the door in order to get some face time......LOL read more

Thank you Julia! I can't say much more than what a great experience and amazing help. My wife and I walked into Plumed Elegance after a long exhausting day visiting all the other places in town to prepare for our bathroom remodel. Julia was amazing and so helpful with great ideas and an awesome attitude! So refreshing to deal with someone who knows so much and is honest and inspired. Thank you! We look forward to working with you! read more

They carry very high quality products and I'm happy with my purchases. However, both owners were very nasty on the phone. I'm not used to that kind of service and I always get along with people at other businesses. They were so bad that it caused me anxiety to call with a question since I knew they would snap at me. Bottom line is that although they have great inventory, I would never buy from them again. read more

Thank you Julie for your response. Unfortunately you assumed incorrectly that my order was heavy!In your words "shipping for heavy hardware is surprisingly high now and would cost at least $20 " is incorrect. The knobs are very small, less than 2 inches long and weigh 6 ounces according to the post office. Shipping them back to the hardware company would cost me $5.40 1st class mail to the out of state zip code you got the knobs from. The knobs could be shipped back in a small padded envelope versus the original small box they came in ( as suggested by the owner of the company that you got the hardware from to decrease cost of shipping) They were extremely patient and professional when I called them. Your other comment, "cabinet hardware is not returnable and that is listed in our showroom" if it isn't returnable why would your business tell me that 25-30% restocking fees and return shipping would be charged? The hardware company that shipped you the knobs told me to ask you for a Refund Good Authorization form and put it in the return packaging and that I could send it back or you could! It's sad that your husband couldn't share this info with me. You are correct about the 30% restocking fee that would be deducted from the $92 I spent. Bottom line is not "customer dissatisfaction because the knobs were too small and customer didn't like them thus prompting a bad review online " ( your words) for your company but instead you gave me no option to attempt to solve the issue and by the way there was NO sign in your showroom stating hardware is not returnable. Maybe you just put that sign up very recently? Thank you for saying maybe I'll return one day but after spending thousands of dollars in the past on remodels with you, I will never return and have taken my business to Bay Plumbing for our recent remodels. They are polite , professional and communicate very effectively. In the future please don't jump to conclusions and do some fact checking first. It's annoying and defensive! read more

Love this store. They have the most unique items....just what I wanted for my new home. And the professionalism and assistance I received in the store was above my expectation. I didn't know service at this level still existed, any more I'll be returning soon! Oh ..when you visit ask for Julia...she has incredible taste and knows her stuff! read more

I whole heartedly recommend purchasing all plumbing fixtures locally from Plumbed Elegance. I run a design and build construction company and deal constantly with clients and the purchase of plumbing fixtures. Home owners are more and more educated and discerning, looking for the best deal. Nothing compares to the personal attention and followup of Julie and John at Plumbed Elegance. They have good pricing, they take the time to get an order right, saving homeowner and contractor precious time and money when trying to meet a budget and a deadline. For quality service and products, they can not be beat. They are local family business, I've used Plumbed Elegance for 25 years with great results. read more

Great service they know their products. They carry the the brand products no replacements so you know you are getting the right parts.

Almost three years ago I bought fixtures for all three baths and kitchen and appreciated the advice so was willing to pay the stiff prices. But recently I had to replace a tank on one of the toilets. I called the manufacturer and was told they have the item in stock. So I called Plummed Elegance and they told me that my model was no longer being produced. I told him that I had talked to the manufacturer and they in fact have that tank. So he took my order. The next day he called me to say that the manufacturer would not ship that tank to California. He suggested that we should consider a whole new toilet. So I went on-line and ordered the tank and received it in two weeks. And I got it for $40 less that what he quoted. If I had listed to him I might have spent $600 by purchasing and having a toilet installed. Instead I spent $104 on-line and once again have nice toilet. read more

We went to Plumbed Elegance after visiting two other stores - one that said we needed appointments (even when the place was pretty much empty - and another that had mark ups that were unreal...) John and Julia were great to work with and pushed us when they believed strongly in our decisions on items such as a pressure valve inside the wall. As a first time remodeler, this was quite the education but my contractors were impressed with their consultation. Julia and John are courteous, fair and will go out of there way to help. It was a "no brainer" to goto them when we remodeled our second bathroom. I highly recommend using them! read more

Julia knows her stuff. And she is not going to let you buy some inferior product with low water flow and poor inner workings. This might mean you pay a little more, but you will be happy. Moreover, she will work with you to give you solutions to match your budget and price save where you can. But she will not sell you junk. And, she will follow through to make sure you are happy. What more could you want. You will not be disappointed if you buy from Plumbed Elegance. We bought all the fixtures and sinks for our kitchen remodel and we are super happy. Thanks Julia. read more

I have been in the construction business for over 30 years. In that time I have dealt with every type of supplier. The good,bad and indifferent. Without any reservations I think that Plumbed Elegance and the team of John & Julia offer the best all around service I have ever seen. Julia is a ray is sunshine. They clearly love what they do. Even when there are minor problems the response is just as dedicated and focused as during the sales process. I will never purchase a plumbing fixture from anyone else. read more

This is a boutique plumbing shop with boutique pricing. I found the owners pushy on the sales side of things and adamant about things I believe to be false such as claims that other brands of fixtures were considerably poorer quality than what they attempt to sell you. To me there's nothing justified about the pricing they have for the quality of products they're selling. Is a Hansgrohe really better quality than a Delta or a Moen ? Perhaps you like their aesthetics but I've seen these competitors products working fine with basic maintenance over 50 years after they are installed. All this said, I don't believe Plumbed Elegance are selling their brands at a substantially different price than in other stores. I just think their brands are way over priced. They have a nice showroom and are local which are both things I'm willing to pay a premium for. They are unfortunately faced with the onslaught of online merchants selling comparable quality products for often less than half of what their products sell for. I can muster 10-20% for a local purchase but not 80% which I found in some cases. I do think the other reviewers comments are valid as I do think the owners will work hard for their customers. read more

I had such a great experiences at Plumbed Elegance that I was inspired to sign up for a Yelp account and write my first review! Julia and John go way above and beyond in helping customers, no matter how big or small the need is, no matter what your budget. We needed help on a few things like new undermount bathroom sinks for a specific oddball vanity size, and after I wasted many an hour surfing the web and looking at sites like cheaposinksforus.com, I decided to give Plumbed Elegance a try based on their Yelp reviews. Julia was able to quickly find us a few options that would work. There is no way you could go into Home Depot and get anything close to this level of attention, help, and quality. These were $100 sinks that we needed, but we got prompt, top-shelf service. (Who wrote the crackpot review about an 80% markup? Please!) They're also a trusted resource when problems arise-- our upstairs bathroom sprang a leak and I called Julia in a panic. We'd never had to hire a plumber before so I didn't know where to begin. Julia was able to connect us with a great local plumber within an hour. She also gently reminded me that our homeowner's insurance might cover some of the damages. That probably wouldn't have occurred to me. When our garbage grinder went out or we needed a recommendation for a water filter--boom--talked to Plumbed Elegance and got things done, and never had to second guess their recommendations or the quality of work that was done. My point in mentioning the referrals is that this place is more than a high-quality store--It's a local business, run by a great local family, and you'll get a level of integrity and care at Plumbed Elegance that you'll never, ever get when you shop at Home Depot or Amazon.com and cheaptoiletsforus.com. Plumbed Elegance is a trusted local resource for plumbing needs. Time is money, folks. Don't waste your time or your money dinking around at soulless megastores or on the internets. You'll thank me later. read more

They were great! Came in, got my order placed in 5 minutes. Very welcoming and friendly! Much better than my experience at Bay Plumbing.

I'll never go to another plumbing supply store again. Plumbed Elegance is now my go-to place for any fixture needs. John led me right to the exact fixture I needed. I'd spent two days in another supply store fumbling around with salespeople who didn't know half of what John new. And weren't as friendly and helpful. These guys know how to conduct business. And the fixture was in within 24 hours! They made it so easy and pleasant they now have my business for life! read more

We were remodeling two years ago and purchased fixtures for two bathrooms and the kitchen from John and Julia. Their customer service was wonderful, even though they had a catastrophic fire in the (old) store during the course of our business with them. And when our new kitchen sink came scratched and bent from the manufacturer, they helped us get a replacement in two days, so as not to throw off the countertop guy's schedule. Two thumbs up! read more

Plumbed Elegance recently redid our shower with completely new updated hardware, cleaning and sealing of existing tiles, and new glass door. The shower now looks like something one would find in a five star hotel. Because Ed Stone and Julie were incredibly intelligent and resourceful, we saved money and found them to be truly the most competent and delightful people to work with. Buy local folks, Plumbed Elegance is the best you will find anywhere. Marlene N work completed July 2011 read more

Great customer service. We had to order a urinal and John and Julia were able to get it within 24 hours at no additional charge. They also have a great selection of some unique facets and sinks. Well worth stopping by. read more

Excellent, friendly customer service, good selection In a town were merchants would rather blame others for their problems than treat customer with respect., these folks stand out. read more

Julia was great helping me buy all the things I needed for a bathroom remodel. I know nothing about plumbing. She discussed cheaper alternatives, helped me choose coordinating pieces, and fought with suppliers when they did not deliver on time. Yes, I probably paid more than buying for myself online, but because I had no idea what I needed, would no doubt have made mistakes. I appreciated her help and my bathroom looks great. read more

We had purchased our kitchen fixtures from Plumbed Elegance a few years ago. We had great service, fair pricing and wonderful ideas (granite sill sink and body glove water filter). When we had some issue with our Grohe sink dispenser pump, they replaced it on the spot. Did not ask for a receipt or charge me. This is the kind of old world service you will not get from a big box store. Thank you Plumbed Elegance. read more

John and Julia are the best as is their inventory. They can tell pro's and con's of any product, give you ideas on what would work best--and their ideas are awesome. They are the epitome of style, elegance, and outstanding service. They make spending money a wonderful experience. Also they stand behind their products which is amazing. They are a dynamic duo. read more