this store has everything you need for your patio, all of it the best quality, and the customer…read moreservice is great.

If I could give less than ZERO stars, I would. Beautiful…read morefurniture, HORRENDOUS customer service. There is NO communication and Ray is the absolute worst at everything except for taking my credit card information. Once that was done, he didn't give a crap about the order. Recently moved to Santa Cruz and both an estate on 9.5 acres. It needs tons of outdoor furniture/pool deck lounges/outdoor entertainment accessories. We will never buy anything from this place again. We unfortunately gave them about 12.5K in business just buying a sectional and cover for one of our decks. We're planning on getting about 60k more in furniture. Too bad Ray lost our business for them. In addition, we have already started letting all of our friends/neighbors (all pretty affluent) on our hill to shop somewhere else- ANYWHERE else for their high end outdoor needs. And what can improve? EVERYTHING from customer service, to communication skills, to timely return of calls/emails, to attitude...everything.

831 kitchen and Bath designs is a friendly wonderful place to visit where they will help you with…read moreall your bathroom and kitchen needs. Staff will help you understand, what will best fit your space, style, design pulls for drawers and make your space as warm and functional as possible. With so many wonderful options to choose from. I highly recommend visiting 831 kitchen and Bath designs for all of your needs:) Jenny

WARNING: Do not shop here! Owner, John Hamlin and his staff…read moreLori, mislead, lie, cheat and overcharge! Not to mention they are utterly incompetent, inappropriate and lack any knowledge in kitchens or baths. We had so many problems and so many things went wrong, that it is hard to list everything in one post. We had to order and re-order the the bathroom hardware three times. Because, they didn't know what worked in California or not. After that, they did know what values covers matched what values. And, of course after the third time it was still wrong and we had already installed the valve, so we had to compromise and take the value cover we didn't intend on. During all this chaos, Lori lost track of all the parts we had to return and exchange due to her own incompetence and accused us of taking and not returning the parts. Parts that she could not find! Wow, really! Turns out they had them the entire time! She never apologize, coward! We also ordered wall cabinets and a bathroom vanity, from John. Like other customers reviews, we too did not get the correct cabinets for the space intended, as we were told. Our contractor had to take the time to correct cabinets for the kitchen and correct them to work in the bathroom, which was more money I had to pay! He even ordered the wrong sink, twice! Finally, the counter top vendor came and told us the sink was wrong and he could get the correct sink size(sink number 3), and cheaper than John could. The counter top guy was correct. And when confronted, the Owner; John's Hamlin's response was a shoulder shrug and a lame fake smile. Then, he mentioned the counter top vendor has done this many times, and John felt he had sinks to unload. Either way, it is not good. It makes John look week by letting a vendor over power him and his business or he looks incomplete that the vendor has to bail him out and he makes so many mistakes with sinks. If that wasn't enough, they overcharged us on parts, they changed us for things we did not have or use and they had things we paid for listed twice at two different prices! As an example, they changed us $442.46 for a faucet, which they said the gave us the "maximum discount"on! Turns out you can buy the same thing at Ferguson's, Home Depot or Amazon for as little as $379.90. When we went to dispute the final amount due, it took them an hour and twenty five minutes to comprehend and explain their own bill they submitted to us. And, they finally had to reduce the amount due from $958,75 to $588.54 because it was staring them in the face they were wrong! John clams to have over 34 years of experience, in what? If it is in Kitchens and baths, he must have been sleeping those 34 years. He and his business are a complete disaster.

Absolutely LOVE the incredible customer service and thoughtfulness of all the Om employees! We were…read morelooking to replace one of our silk lanterns that we purchased there 25 years prior and the owner went out of his way to go to the warehouse and bring in a few different choices to the Gallery as they no longer display them there on site. We're so elated with our new beautiful lantern Thank you Om

I can't say good enough things about this store. I miss being able to pop in weekly and now that I…read morelive two hours away at least I get to visit now and then. Today was no exception because the staff always on point and helpful but also respectful to let you browse. They have some great pieces in right now. I can't wait to come back with my daughter next week when she's in town from East Coast

I was referred to Two Stone by my realtor. I talked to Chris and narrowed down my quartz selection…read morepretty fast. Looking to meet up at the property I'm in contract with in Boulder Creek. For some reason these new build flip homes have this modern day formica countertops that are really undesirable, so I'm looking forward to getting it swapped out with gorgeous quartz. I'll update this review once the work is done and I've got actual before and after pictures to share.

This is the best in town! You can get your cabinets, backsplash and countertops here- don't…read moreforget the hardware as they have that here as well. My husband a general and myself a designer as well as RE agent we had a very short time to get a 5 week project done- it was really up to waiting for all materials. With covid and the wait time for other merchants it was not going to work. This was a custom kitchen with stone that turned out amazing. Same price but excellent service. This is the place for us from now on. We love some tile places in town but like the personal touch of feeling important as well. It is our project after all. Thanks to Chris and the crew.

SC41 is an awesome local furniture store. We have gone to them for many years to purchase couches,…read moresleeper sofas, mattresses, pillows. Susan is an excellent sales rep! They stand behind their products and work hard to get things right if a product failed ... looking at you Louis (he went to bat for us to get a failed mattress component replaced). BRAVO team

I was looking for a high end recliner. Lazyboy sadly has gone way down hill. So I went to SC41…read more I'm the type that has to 100% sure, so I take my time. A saleperson has to be patient with me! I highly recommend Susan, she is kind,caring, helpful and patient. I went in several times and Susan was never pushy She was always helpful. I finally ordered a recliner, they take 3 months or so but I know the wait will me worth it. Susan emailed me recently to let me know all was going well and the wait is almost over. My recliner should be here in about 3 or so weeks. Thank you Susan!​

I wanted to purchase Emtek door hardware for a remodeling project and the Emtek website generated…read morePlumbed Elegance as a local retailer. I visited their website, which made clear that, due to covid precautions, appointments are needed. I called the store and John answered. I told him what I needed and he scheduled me for an appointment the same day. Plumbed Elegance was easy to find and there was plenty of parking. The shop is jam-packed with top-quality brands of plumbing fixtures and hardware. I identified myself to John and he pulled out the Emtek catalog. I knew what I wanted, so John proceeded item by item, double-checking that he understood what I wanted and writing down the needed model numbers and information. When we were done, John typed up the detailed order while I wandered around. While I was in the shop, Julia was helping another client select plumbing hardware. I could overhear them and Julia struck me as knowledgeable and helpful, aiming to help her customers find something they will love. When John was done with the write up for my order, he went over everything with me one more time to ensure he had the order correct. He asked if I wanted to place the order, which I did. He also gave me an anticipated timeline for the items to arrive. Whether you need support to identify the fixtures that are right for you or you know exactly what you want, John and Julia struck me as helpful and efficient. It felt good to support a small business where the owners know their stuff, deal in the best brands, and can offer whatever level of support you need.

Great personalized service with an eye on our budget and best quality we can afford. I learned a…read morelot about what is under the hood, and makes quality fixtures and products. Very helpful!

I Love this place!…read more Blew-out our water heater last year and they got me a new one and recommended a good & reasonably installer. Also, have been here for faucet rebuild kits, toilets, etc. Always helpful. Thank You! This time around we are remodeling our 2.5 bathrooms and kitchen. Pat made some great recommendations on how to update our 80's themed house with some very nice fixtures, we could afford.

Bay Plumbing came recommended by my plumber (Anytime Plumbing) and I am so happy I visited! We just…read moreneeded a new kitchen faucet and Noel (spelling?) was very kind and helpful. I gave him my budget and desired brand and he walked me through the options. He was patient and understanding of my needs. We are so happy with our new faucet! It's beautiful and the functionality is perfect.

Great selection , great service. You can't go in there without finding something wonderful that you…read moremust take home with you.

The selection of pots and the service is truly excellent! I have been having trouble making my…read moreselections so I've been back and forth from the store 3 times so far. Going back again next week to pick up something that they ordered for me from their Los Gatos store. Michael and Daniel have been so gracious and understanding with me as I have changed my mind a couple of times. "No problem. We can exchange that for you." "You want to leave those pots with us until you're ready to plant? No problem. We will put them in the back for you."