WARNING: Do not shop here! Owner, John Hamlin and his staff Lori, mislead, lie, cheat and overcharge! Not to mention they are utterly incompetent, inappropriate and lack any knowledge in kitchens or baths. We had so many problems and so many things went wrong, that it is hard to list everything in one post. We had to order and re-order the the bathroom hardware three times. Because, they didn't know what worked in California or not. After that, they did know what values covers matched what values. And, of course after the third time it was still wrong and we had already installed the valve, so we had to compromise and take the value cover we didn't intend on. During all this chaos, Lori lost track of all the parts we had to return and exchange due to her own incompetence and accused us of taking and not returning the parts. Parts that she could not find! Wow, really! Turns out they had them the entire time! She never apologize, coward! We also ordered wall cabinets and a bathroom vanity, from John. Like other customers reviews, we too did not get the correct cabinets for the space intended, as we were told. Our contractor had to take the time to correct cabinets for the kitchen and correct them to work in the bathroom, which was more money I had to pay! He even ordered the wrong sink, twice! Finally, the counter top vendor came and told us the sink was wrong and he could get the correct sink size(sink number 3), and cheaper than John could. The counter top guy was correct. And when confronted, the Owner; John's Hamlin's response was a shoulder shrug and a lame fake smile. Then, he mentioned the counter top vendor has done this many times, and John felt he had sinks to unload. Either way, it is not good. It makes John look week by letting a vendor over power him and his business or he looks incomplete that the vendor has to bail him out and he makes so many mistakes with sinks. If that wasn't enough, they overcharged us on parts, they changed us for things we did not have or use and they had things we paid for listed twice at two different prices! As an example, they changed us $442.46 for a faucet, which they said the gave us the "maximum discount"on! Turns out you can buy the same thing at Ferguson's, Home Depot or Amazon for as little as $379.90. When we went to dispute the final amount due, it took them an hour and twenty five minutes to comprehend and explain their own bill they submitted to us. And, they finally had to reduce the amount due from $958,75 to $588.54 because it was staring them in the face they were wrong! John clams to have over 34 years of experience, in what? If it is in Kitchens and baths, he must have been sleeping those 34 years. He and his business are a complete disaster. read more

See all

831 kitchen and Bath designs is a friendly wonderful place to visit where they will help you with all your bathroom and kitchen needs. Staff will help you understand, what will best fit your space, style, design pulls for drawers and make your space as warm and functional as possible. With so many wonderful options to choose from. I highly recommend visiting 831 kitchen and Bath designs for all of your needs:) Jenny read more

Not sure what is going on here? I wanted to buy a vanity that I first found on line. I went to them to see if they could sell it and they said yes but price was higher than on line. I get it, so I offered to pay $200 more to support them and they were to get me a price shipped. Got 2 calls saying they were working on it and would get back to me. Two weeks...nothing! So I guess they don't want to sell it. Not sure what more I could do. I ordered it and got it shipped in 2 days. Sad because I wanted to buy local. read more

We were so relieved to find 831 Kitchens & Baths, after a really disturbing experience for our family at another plumbing supply store in Santa Cruz. They were genuinely like a breath of fresh air, and due to our circumstances - being displaced from the fires, and with the market being as crazy as it is, purchasing a fixer upper for the sake of our family's stability again - their designer was willing to come next day to ensure the essentials of our project would be in working order and proceed in a timely manner, despite how busy they are. The care and kindness they showed with our child was the icing on top, and being dog friendly ensures bringing a smile to a child's face. We look forward to continuing to invest in companies like this that offer so much warmth after such a challenging season of life for us all. Do yourself a favor by doing the same. read more

We spent thousands of dollars here on a semi-large bathroom remodeling project. Some of the elements turned out great, but some did not (broken pieces, missing items, etc). NO ONE here would answer my calls or emails. When they finally did, they were extremely unprofessional and tried to blame the missing parts on our contractor (who they recommended). They also refused to give us $100 back for the missing pieces. Not a good way to run a business, especially when someone spends so much money there. We will not be returning for any of our other remodeling projects, and will advise friends and family to stay away. read more

NEED A NEW KITCHEN OR BATH? CALL 831 KITCHENS BATHS DESIGN AND ACCESSORIES  I have a powder room that I wanted to refresh. I considered ordering something online, but I had so many questions and it was all very confusing. I decided to work with 831 Kitchens Baths Designs and Accessories and I'm so glad I did!  The staff walked me through every single step and every tiny detail. They helped me select the best type of wood, style, color, finish, faucet, vanity, sink, etc. Whew! Who knew there were so many choices?  They were very patient with me and answered all my questions. Is a honey bronze handle going to look good with a champagne bronze faucet? If I get a new sink, do I need a new P-trap?  I really appreciate their advice which helped me make the best decisions for my home and lifestyle. Their advice is based on experience--that's not something you can get online. I would definitely recommend them to anyone who needs a new kitchen or bath and I would use them again. read more

If I could I would have given them a ZERO. Gone out of business and then wrote me a check for my deposit and it bounced!! $8142!!

We've been trying to find counters to match our unique cabinetry colors and these women have been extremely helpful not only with options but connecting us to contractors. read more

Don't waste your time. We started with a relatively simple request for bathroom/kitchen addition. 4 months later, WE STILL don't even have a reliable first draft of a design. I stopped work because progress was so slow. and what they did do --- which was precious little --- I could do in an afternoon with the cheapest software package on the market. They asked few or no questions and could answer almost nothing about the design (e.g., how will the water get to the sink?) . When I sent in the request to stop work to the owner -- 3 days later, I received an email response from the interior designer on the project acknowledging "this project did not go as they expected" --- but no apology -- NOTHING. Seriously, unprofessional outfit. read more

This our favorite place for kitchen and bath supplies. Not only that there are new things arriving all the time. Go check them out.

Lucky to have this awesome store in Scotts Valley! They assisted me with a kitchen and bathroom design. They provided me with quality cabinets, plumbing and lighting fixtures at a great price. They offer great cabinet options, solid countertops, plumbing fixtures, lighting fixtures, outdoor kitchens, and much more. John's product knowledge is superb. They are great to work with and go above and beyond. If your are looking to remodel your kitchen, bathroom, laundry room or an outdoor kitchen I can't recommend 831 KBDA enough! read more

Unfortunately we had (and continue to have) a terrible experience with 831 Kitchen Baths Design. We paid them several thousand dollars for new bathroom cabinets. We gave the owner, John, our dimensions and told him the cabinet would be installed against a wall. We also showed him several pictures of our bathroom, showing the wall and the existing cabinets installed against them. We had some minor hiccups with the order (they weren't delivered to our house, they arrived without shelves, etc.) but John addressed those. The real problem occurred when it came time for installation. It was discovered that the cabinets John ordered were not intended to be installed against a wall, such that the cabinet would need to be modified or replaced in order to have it installed properly (as installed, the cabinet did not provide enough room for an adjacent toilet and the doors could not open properly against the wall). After we informed John of this, he came to our house to look at the cabinets. He admitted that he ordered the wrong cabinet type and apologized profusely for the issue. He promised that he would order a strip to space the cabinet properly and have his contractor do the work and he thanked us over and over for allowing him to get the repairs done. Although we could have demanded a new cabinet, we just wanted the work done and we were glad John was stepping up. At least that is what he led us to believe at the time. John then brought his contractor to our house (presumably to figure out what had to be done to get the cabinet installed with the new strip). The strip John had with him was the wrong one, and his contractor ended up trying to argue with our contractor about how the cabinet was installed. Then, John emailed me (with what I could only characterize as a total "CYA" email) and completely backed out of his agreement to fix the cabinets. His email didn't even mention that he ordered the wrong cabinets or his promise to us to fix it. He basically told us to take it up with our contractor. Now, we are still waiting for John to provide the parts we need to essentially retrofit the wrong cabinet, and he has not responded, even though we reluctantly told him that we would have our contractor address the issue. In the meantime, John's error has cost us months without use of our bathroom and many hours of wasted time trying to get him to resolve this issue. What is really frustrating for us is that we were paying customers who just wanted what we ordered. We would have certainly spent much more money with 831 Kitchen for our faucets, mirror, knobs, etc. had John simply fulfilled his promise to fix the situation. Now, we will have to get the cabinet replaced or somehow retrofit it to work in our space without any assistance from the company that ordered the wrong cabinet in the first place. read more

I may be a little bias but the people here are amazing. Prices competative. Family friendly. Shop local.

Update: Shawn the other owner contacted me and made it right. I'm feeling much much better about the business and their willingness to make my experience a positive one. I've got my beautiful vanity and I'm going to go back and shop for light fixtures soon. Thanks, Shawn and John. Super happy you're staffed up and now you know how much our community needs a business like yours. read more

831 is great! It is a newer establishment and they are working hard to fix the kinks and I can see that. John and Wendy have been very helpful with the Design aspect and unfortunately yelp only shares one side of a story. I think their showroom is beautiful and its great to have a local family owned business near by. Everyone who works there has been super nice and helpful and my experience has only been a positive one. I would recommend them to anyone! read more

My husband and I recently moved into a new home and were interested in updating various aspects of the main bathroom and kitchen. I was referred to 831 Kitchens Baths Design and Accessories by our contractor, after having a bad experience at another store. What FANTASTIC advice!! The team at 831 (especially Lori and John) have gone above and beyond to help us improve the look and function of our new spaces. Given all of the constraints posed by our existing fixtures and configurations there have been many challenges along the way, and yet, each of our questions were received with kindness and expertise. The atmosphere in the store is positive, friendly, and the prices are competitive and fair. There is no doubt that when we are able to completely renovate our master bathroom we will contact 831 immediately. It has been an absolute pleasure to work with them. read more