Haven't completed our project yet, but our experience with Mission Tile has been exceptional! I don't enjoy shopping so the very knowledgeable staff was so helpful to make my purchase speedy and easy. They took the time to show me edging styles for my backsplash and find the best color of grout. I was very happy that they took the time to show me my tile with the metal edging our tile parson suggested as compared to matching a matching pencil edging that was available for my tile. I was so pleased that they took the time to educate me and make a decision I was happy with. I ultimately chose the matching edging vs the metal. I really appreciated all the time they spent educating me on tile edging and ultimately chose the matching edging. Thanks all! read more

We had an amazing experience at Mission Tile. Lots of options and easy to see what is available. If you go there ask for Lisa or make an appointment with her. She is detailed, concise and overall lovely to work with. Lisa made our experience smooth and we ordered with confidence! read more

I had purchased tile from Mission Tile when I remodeled my bathrooms and my fireplace, so when I had a "tile emergency" they were my first and only stop. I had ordered tile in Hawaii for a remodel there and, due to a design change, came up short on my accent tile. The tile is made by a California company, so I was hoping I could get more very quickly and then ship it to Hawaii. (It takes much longer when things are ordered on the island and shipped to Hawaii.) I checked Mission Tile's website and they carried the brand. I was not surprised as they have a great selection. I got to Mission Tile when they opened the next day. Trace was behind the desk and I explained the situation. He understood the urgency and checked to see if the tile was immediately available. It was. He told me the cost per square foot and warned me of the high cost to ship it overnight. It was worth it to me, so Trace got the information he needed and said he would get on it right away. I got a call before noon the next day letting me know my tile had arrived. I went right down to pick it up. Trace checked the tile with me to verify it was correct, then re-sealed the box it had been shipped in, since I was heading straight to UPS to ship it to Hawaii. In the past, Mission Tile was excellent when I was engaged in a longer process of tile selection. They had numerous options and I was able to take samples to see them in place at home. This time, I knew exactly what I needed, but I needed it quickly. Trace was equally helpful. Mission Tile will always be my go-to for selection and service. read more

Mission Tile - Fireplace tile from Mission - Building Supplies Near Me - Santa Cruz, California

The staff at Mission tile went over and beyond what you expect to help me decide on my bathroom tile. Lisa was patient with all my changes in decisions and continued her assistance to the end. I couldn't be more happy with the results. And their pricing was competitive with other stores in the area. read more

Megan and Tatiana were so very helpful with picking out tile and helping us decide what to choose for Schluter and how much of everything we would need. Couldn't ask for more, thank you very much!! read more

Beautiful showroom, very knowledgeable and professional staff - willing to go the extra mile! Since moving to Santa Cruz County, I have always heard Mission Tile is the best - they did not disappoint. I did go to a few other stores here and back in Santa Clara County - but truly easy to choose Mission! I stopped by the store probably 4 times before making my kitchen backsplash tile selection - and primarily worked with Julia, who helped me make smart, pretty choices, order samples and do the final order. I love my new kitchen - truly a transformation! But that's not all - we needed some replacement tile for our swimming pool - I worked with Julia to determine the best tile to order and although we knew we were down to the wire with installer set to do work - the came through - thank you Julia & Jim! Finally, I would like to add that I used their list of tile contractors and found a couple of very good options. Maybe it's cliche to say Mission Tile is old-school good service kinda place, but it's a fact, and it's so refreshing in today's crazy, talk-to-a-computer world. Thank you Mission Tile! read more

Mission Tile - Building Supplies Near Me - Santa Cruz, California

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I went into Mission Tile not really having an idea of what I wanted to do for my kitchen backsplash. However after speaking to Julia, a young sales associate, I found the vision for what I wanted my kitchen to be. She recommended the perfect tile and color scheme to fit my kitchen and I couldn't be happier. She was nice, funny, and really knowledgeable about the things she was talking about. I will be recommending Mission Tile to all of my friends and returning with any future projects I plan! read more

Mission Tile - Lunada Bay Tile - Building Supplies Near Me - Santa Cruz, California

I needed just 1 or 2 tiles to repair a table. I know that you have to buy at least one box of tile. Tile is not sold by the piece. The fabulous Meagan kindly went on a hunt for some spares in the off cut, junk pile, and got me a match. This is why I try to shop local. Thank you Megan. read more

(I'm posting this for my neighbor, Nancy F. I've used Mission Tile and can attest to the accuracy of Nancy's review.) "A big shout out to Mission Tile; not only do they have a fabulous assortment of tiles but excellent customer service as well. I recently worked with Julia; she could not have been more helpful and was very knowledgeable. She made it a great experience! Nancy" read more

Always finding what I love for my client's projects here. This showroom is so well organized and has a lot of variety within their product lines. Everyone who works here is kind, helpful and talented. Maybe the Yelp complainers need to look inward because this place is filled with great products & sweet people. It's not too hard to notice all the positive things if you open your eyes & maybe consider waiting at the counter for help (like everyone else)!! read more

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Worked with Julia on getting a new remodel for my kitchen and she had some amazing ideas to transform my kitchen from aged to ultra-modern. She had some amazing ideas for the bathrooms also, stuff i didn't even know existed. If you are in the area then there is no reason to go over the hill, it's all right here. read more

I commend the team at Mission Tile for their hard work at aiming to please customers and for the amazing selection of tiles. After scouting stores in Santa Cruz and San Jose, I ended up finding the perfect tiles for my kitchen remodel at Mission Tile. I was in the store on several occasions, speaking with different staff including Trace and Julia to get their opinion and explore my options. All were knowledgeable and patient. I finally ordered 2 different tiles after being allowed to take home several samples. I special ordered a tile coming from Austria. I was warned it would take several weeks but Jim kept me current on the order. The tiles arrived, were installed and so beautiful that I took photos and shared them to be posted on Instagram. It was well worth the wait and I'm thankful for Mission Tile helping me make the right decisions! Lila S. read more

I feel like a practically lived at this store the last 6 months while choosing tile and countertops for a whole house remodel. I (like many) scoured many other tile stores around the Bay Area (heck, I even visited the Tabarka studio in LA!!! )- but I ended up finding everything I wanted/needed/loved right here. Every single person at Mission Tile was kind, patient, and attentive every time (and there were A LOT of times ) I came in. They were quick to give samples, advice, and ideas when needed, but were also cool with letting me browse unbothered if that's what I needed to do. Special shout-out to Megan, my grout color-picking guru, and all-around design second opinion. This store rocks, save yourself the trip over the hill! read more

RUN AWAY!!! I would give zero stars if I could. Rude, unhelpful staff (the owner is the absolute worst of the lot--unsmiling arrogance is his default demeanor). I am working on a full remodel of our home and was planning on purchasing all of my tile here, but after purchasing the first lot for one room while I was still choosing my other tiles, I was so utterly turned off by the "customer service" that I just got the names of all the other tiles I was interested in and bought them either online (for 1/2 the price) or other stores (2/3 the price). To sum up: Mission Tile is more expensive than everywhere else and you get the rudest, most unsmiling service ever. Someone needs to remind them that WE the customers are paying their pay checks. I also see that I am far from the only customer who feels this way about their "service". Again: give this place a big swerve or else just use it to get your tile names (I would say ideas but I was never offered any help---the tile that I bought I found myself) and buy them elsewhere. read more

Second time we have used Mission Tile for our remodels. Trace was extremely helpful AND patient. The store has a large selection to choose from and Trace was able to select just the right tiles to go with our cabinets. read more

I started by going to Home Depot. I looked for an "impregnator." Sounds like a hilarious nickname. But, it is a treatment for natural stone so that it doesn't absorb stains. Anyhow, my husband and I wandered around Home Depot to come to the tinniest section of the store of tile maintenance materials. They all looked the same and were horribly expensive. I turned to my good buddy yelp and found Mission tile. The store was standard on the outside and stunning within... with various tiles on the floor, walls, counter- I didn't look up, but they were probably on the ceiling as well. The store was pretty busy. But, once an associate was available they found my product fast and with a smile. Down the road when I have the funds to remodel I would love to splurge here! read more

We really wanted to support a local tile shop with our remodel so we came here a few times for help to pick out tile. The lead man behind the desk is very rude and was always annoyed with us anytime we asked a question. He would just refuse to help us and send us over to talk to someone else. He doesn't seem to care about regular folks coming in and it felt like he just wanted to work with dealers and contractors. They should hide him away in an office because he's just not a friendly fella. The rest of the people in there were nice and helpful enough. They have a good selection of tile, but I can't say I recommend this place. read more

This place has a great selection. I bought Schluter here, which the keep in stock. I have to say, the customer service wasn't so great. There were 3-4 people working behind the counter not a smile amongst any of their faces. Why so serious? Lighten up! read more

Mission Tile was the one stop shop for all of my needs. Go in and ask for Julia! She was incredibly helpful and provided amazing insight and assistance throughout the entire process. read more

I went there to see some tiles for a bathroom remodeling. I had to wait for about 20 min to ask a question, there is an older woman who seems to be upset all the time. I ended up leaving because they were not interested in assisting me with my needs, there are better places in Santa Cruz. read more

The selection seems great here, but I walked in and stood around for 15+ min and coundn't get anyone to help me. Finally I asked if I could get some help the guy said "yeah, I'll be there when I can" no eye contact, no smile, no "I'm just finishing up with someone and I'll be with you soon" it doesn't take much to be polite.....lost my business. I've mentioned my experience to a few people/contractors locally and the comments I got were "oh yeah, they are like that" read more

My wife and I have used Mission Tile for over twenty years for various projects. We just went in for some samples for a new fireplace and once again were given lots of cheerful help and advice. I don't post many reviews but I actually enjoy shopping for tile there, and that says a lot. read more

I used Mission Tile for a bathroom remodel where the room was tile floor to ceiling. That's a lot of tile! They were helpful when I placed the order and chose the grout color. They supplied the tile in time for the job. Even better, when I had to replace some broken tiles some years after the install, one of the employees plowed through their boxes of old samples (they no longer carried that manufacturer's tiles) and found some replacement tiles for me. And gave them to me for free. That's good business practice! I think some of these negative reviews talking about being ignored in the store, or not feeling that their business was valued, have to do with the laid-back feel of the place. No one is going to do a hard sell on you at Mission Tile, but the flip side of that is you need to let them know when you want attention. Don't wait for these folks to bowl you over with charm, because it's not going to happen. I don't blame the employees at MT for waiting for customers to ask for help. So many people go in to home supply businesses just to look through samples, take photos and notes, and pick the brains of the salespeople...only to buy their tiles elsewhere (online, often) because that was their plan all along. The stores know this. I admit that I go into MT sometimes just to look at all that pretty tile. I come up with tiling plans I can not afford to do at the moment, but I like dreaming about it. So when I can afford to do a remodel, I will buy the supplies here. read more

Loved the selection, but not the prices. Found similar tile at Floor and decor for 1/3 the price. Was told if I paid an extra $75, I would get my tile within three days, so I paid it. Got my tile a week later, which was the standard delivery time. Was only refunded a portion, $32.... I still have two more kitchens and four baths to do, will not use these folks. read more

We had a very good experience both with the selection of tile available and with customer service. We made a few repeat visits to the store till we finalized what we wanted, and each time were helped immediately by a friendly and knowledgeable associate. Megan really went out of her way to present options and make suggestions while still listening to our own ideas. In addition, she provided samples that we could take home and also texted images of specific tile in different settings to help visualize it installed. Don't be afraid to approach desk, where people may be on the phone doing necessary business. I'm sure you'll find the help you need. read more

I've been to this store many times and 3 out of 4 times I've been treated like a dumb child with dismissive and out right rude behavior. Don't even bother asking the older woman for help she is a real pill. I've decided to drive elsewhere. No thanks I'll take my business elsewhere. read more

FIRST - this is the most expensive tile place in the Santa Cruz area for sure. SECOND - For a place that is selling something they sure don't try to sell it. This company has the worst customer service ever. I felt like I was completely bothering every person in this place by asking to just order tile. I was never offered help to figure the order out. When I did find a sample tile to get to them they treated me like I was asking them to order the moon. Every time I came in the building I had to sit and wait for someone to help me while they all talked on the phone. When I was helped I was treated extremely poorly. The only person in this place that was nice was the gentleman who works in the warehouse that gives you your box of tile. If you don't have to shop here DON'T. Very sad that a small local company would treat people so poorly. read more

LOVE Mission Tile and the crew! If you would like assistance- call and make an appointment- they area willing to spend all kinds of time with you... helping you make selections... suggesting different materials and ideas!! I have no worries sending in a client who needs help, too. The selection of tile and stone is great! read more

Gone in on 3 occasions to shop and likely purchase counter tops, back splash and flooring for our remodel. Each time waited very patiently for help. I'm fine with waiting my turn but each time was ignored and treated down right rude. First couple trips thought it was a bad day or they were overly busy but honestly there were more staff than customers in there. Just a friendly "hello, we'll be with you after this customer" would've been nice. I'll take my business elsewhere. read more

There's a very large sign on the wall near the counter that says "BE NICE OR LEAVE". This directive is apparently only for customers and not for their sales staff. I had a very small job to complete but it took them a couple of times to get it right. I never received an apology nor was I ever thanked. I will take my business somewhere where it's appreciated. read more

I ordered some Pratt & Larson tile through Mission and when it finally arrived the color was not what I thought it was going to be. When I spoke to the very helpful people inside they went above and beyond to contact P&L to find out what had happened, and then had extra tile shipped out at no cost to me (the tile I had ordered was supposed to have large color variations but P&L took pains to make it more uniform so held back all the deviant pieces. When they heard I wanted them all they shipped them out!). I really appreciated the promptness that my complaint was handled, and I love how Mission Tile kept me in the loop. The tile ended up being exactly what I wanted once the contrast pieces showed up. Overall it was a lovely experience, and everyone both inside the showroom and in the warehouse was super nice and understanding. Thanks! read more

gone there too many times to count and will never be back, they could care less if you give them your business. Worst attitude imaginable. Check out the Tile Outlet down the road, better everything read more

My husband and I have owned 11 homes between us. My husband is intimately knowledgeable about building and has financed nationally known home builders. When I buy a home, or renovate an existing one, I do my homework. I went into Mission Tile to view their selection of tile and natural stone flooring. I asked what the PEI wear rating was on a particular tile and an older female employee and younger male employee exchanged eye rolls and condescending looks, as they tried to imply I didn't know what I was talking about, since they'd never heard of the PEI rating. I explained that the rating (of 1 to 5) could be found on the boxes of tiles at Home Depot, the woman told me H.D. didn't carry porcelain tile (wrong). The male went so far as to call someone at another store location to prove his ignorance of the rating system. In light of my visit and their staffs lack of knowledge and customer service skills, I've opted to go elsewhere. Below are two links where they could have educated themselves, with a simple Google search. I doubt this store would have survived in a more competitive market, given the ignorance of their employees and their lack of customer service skills. http://www.wfca.org www.nationalfloorcoveringalliance.com read more

One of my orders was incorrectly ordered by them. They finally reordered the tile after 3 days, 6 phone calls and 1 visit. Jim, the manager, did not even turn around when he spoke to me! No apology and no discount, even though it delayed the project and the tiler's schedule and it was completely their fault. I will take my business elsewhere in the future! read more

I went in without a clue. They were extremely helpful, both in guiding my decisions on a stylistic basis and in educating me in the practicalities of tile setting. They provided me a large section of references for tile installers, and even advised me to have the tile guy order to save money (contractors get a small discount). I will go back when I finally decide to re-tile that old shower! read more

Very limited selection and terrible service. Waited patiently at the counter while being ignored for an uncomfortably long time. Reps just staring at their computer... Finally do you need help? No really I'm just standing here? Then got attitude about pricing, ordering.... Too bad they are one of the only tile shops in Santa Cruz. Nothing makes it worth it, long order times, limited selection, bad service. Tomorrow I'm just going over the hill to some real tile shops. Boo. read more

I wanted to like these guys: nice showroom, helpful staff. However I did have a problem when they went to fulfill my order: The first time, the tile I wanted that they had in their showroom that I selected with one of their designers was not available, so I had to choose another tile at the last minute (Frustrating!) then with my second choice, the tile was ordered, 2 entire weeks went by, then I got a phone call saying my tile was backordered for 8 weeks. So I had to choose a third tile with 5 days to go (stressful). Eventually, we did get the tile but it had to be express shipped and it was not a worry-free experience. This was my first experience selecting and ordering tile, so perhaps it is normal, but in what other business can you basically not do your job, and make money? read more

Thanks to Mission Tile for making our kitchen look fabulous. Took some time picking out the color patterns and lay-out, but worth the time in the show room. Thanks Annette for being patient with us and providing the cost-options to meet our budget! read more

Went to get a quote about counter tops and the woman behind the counter acted totally annoyed; like she was doing me a favor. Clearly she didn't want my business and so she won't get it. When I left, I said, "Thank you," and her reply was, "yeah." So rude! read more

Great selection of tile, much better than Home Depot. If you want nice, high-end tile this is the only place to go, but they also have great prices and options on a wide variety of tile so you can always get what you want. I remodeled my bathroom and got excellent advice about colors, type of tile and installation, they were patient with my questions as well. read more