You could improve by not wasting my time. Arrived at 3:15 pm today to purchase an item I called ahead for. Posted store hours are weekdays at 4 pm. Thought I'd shop local and not be the minute man at 3:45 pm. "Sorry we closed early." Yeah I get it, rainy day, but I have cash. "Oh we closed everything up, do you have an account?" No I don't - "sorry we can't help you." Just change your closing hours to 3 pm then, . . . or have your employees honor your posted business times. I wouldn't be writing this specific review if this was a one time occurrence. Pleasantly over it, buying online. Shipping fees, don't care. read more

The customer service SUUUUUUCKS. They are abusive to Misty. They make everyone's life more difficult and are incredibly rude -- to the point of being confrontational. I mean, I get it, service jobs aren't easy but these guys are just miserable and make everyone else who calls for good business (we're talking contractors who spend $10K in one order) feel miserable, too. read more

I was referred by a well known premium shingle manufacturer to go to ABC Supply in Santa Cruz to check out their products. I went to the Santa Cruz store and went into the office. There were two in the office looking at screens. I told the female employee behind the counter the manufacturer and product I was looking for (metal roofing shingles). She said she never heard of the company that manufactured metal shingles. She just pointed to the back wall and said those are the brochures (essentially, fug off). She didn't ask about the project or show any other premium product to replace my roof. Another underpaid employee who has zero stake in the success or failure of the business. I get it. Oh well, hate to do it, but looks like I'll get what I need from Home Depot. read more

ABC supply is a good supply place. They have a lot of stuff in stock. My previous review was mistaken because I was dialing the wrong number. DOH! My sincere apologies ABC! :) read more

I live in Burke, Virginia. ABC Supply was reluctant to pay the full estimate of $1,100 to repair my driveway which was damaged by their heavy truck. l got another estimate by a larger paving company and they said their minimum cost for any paving repair was $1,500. I found that all the other paving contractors also have a $1,500 minimum. CBCS Claims Adjusters who represents ABC Supply has agreed to pay the $1,100 repair bill. read more

showed up with a truck and crane 16 ft tall and took out oak trees that were 10' tall. demolished landscaping as they backup straight but wouldn't stop. we were yelling to stop and they just kept smiling. branches knocked onto power lines. asking them to stop but they got out and argued to move out of their way so they could continue down driveway and work. they didn't care they had just driven over all the shrubs. took out more branches. we called and the manager came out and had the nerve to ask, "so, what's the problem?" as he was looking at branches and landscaping all over the road. they used neighbors driveway without permission and got stuck the day before. i called again and complained and was told, "so what? easy fix." Easy Fix? You can't grow an 100 yr old oak tree overnight!! i couldnt understand them the workers and asked them to speak english so was also accused of being racist. I AM HISPANIC! I just don't speak Spanish. how am I racist? worst company ever!!! read more

I had built an arbor in my backyard and decided on using metal roofing to cover my BBQ area. The problem is that I wanted to match the metal roofing paint to the same green color as the clay S-tile of my house. I looked everywhere, including online. For a small job like mine (220 sq ft), most of the suppliers simply ignored me and gave me the cold shoulder. ABC was one of these. Whoever the owner is better check out their counter people ASAP. One guy in particular sitting at his desk was beyond rude. He didn't greet me (I had to greet him), didn't even look up at me when he approached the counter, scowl on his face, etc. When I showed him my material list, he raised his eyebrows and said they really don't like to deal with orders of this size. What an insult. I wanted to ask him if he wanted my business or not. Eventually, he told me they would have to order the material and he would call me back when the quote came in. A week later, I drove over to ABC, AGAIN, to check on my quote. The same guy said he didn't get any responses from the distributor. I said, "Can you ask them again?" You can imagine the sighing and shoulder shrugging that ensued. The next day, I received a call from him with the quote--$1900 ($8.63 a sq ft). That seemed outrageously high to me, so I left to look elsewhere. I eventually found Western Roofing in Watsonville. It was like night and day: from customer service to price to service. Western's price for the same roofing material was about $440 ($2 a sq ft). In other words, ABC didn't want my business, so decided to jack up my price (sound like any overly-busy contractors you might know?) and, if I was foolish enough to pay them, would happily supply me...well, maybe not happily because nobody smiles in their office. It's more like gloom-and-doom. Losers!!! If there was a zero-star rating, I would have certainly clicked on it. If you are not a big roofing company, avoid ABC at all costs and visit Western, that is, unless you enjoy being humiliated while paying almost 5x for the same material. read more

Hello, I own a construction company here in Santa Cruz,CA. I recently went in to ABC roofing supply store at 5960 Soquel Ave. in Santa Cruz, CA. I was treated very poorly by the people all though the process of purchasing my items and ended up taking them out of my truck and leaving, as I would rather give my business to someone more worth while. When I came to look for my materials I was greeted by a angry man who was smoking a cigarette and talking on his cell phone who said "what do you want" in a gruff angry manner as if I was intruding on his business. He didn't bother to help in any way. When I finally managed to blow his gesture off, I went to pay for my materials at the front office when to man at the front desk reprimanded me that it was a "big NO NO that I came up to the front counter with materials in my truck and after about three reprimands from him I told him what I had got from the yard and didn't know exactly what it was. I asked him to come out to look at it and he said, "that's the reason why you should not get stuff without asking. I was so frusturated that I took the stuff out of my truck and said I would rather take my business to someone who appreciates it. He did not bother to say anything and just walked in the building. That was not the first time I have been treated poorly at this location. Before when I went there the man who I believe to be the manager has treated me poorly too. It seams like every time I go there, they treat me like I am a second class citizen and I have had it. I will never purchase any materials from them again. Consequently I have a $20,000 dollar roof I am doing in, in two weeks from now and I would rather haul the roofing materials in my truck and load them on the roof by hand, rather than giving these people my hard earned money. Sincerely, Don't give them your money read more

Don't expect warm and fuzzy reception. Best price in town for Metacrilic supplies. Be patient and expect slow service. Don't go into employee only area and load yourself. read more

I recently decided to replace the roof on my garage myself. Having never done any roofing before, I found the staff at ABC Supply Co. to be very helpful. They answered all my questions and made sure I had everything I needed for a do-it-yourself roofing job. My roof turned out perfect and I would definitely recommend ABC for your roofing needs! read more

My wife & I have a handyman business in Santa Cruz county and I recently tried ABC roofing as I like to support the locals when I can. WOW, what a bunch of rude people. I thought used car sales people were bad. The sales man defiantly considered me a burden. When I went out to the yard to get my supplies, a man asked "What do you want" in the most short "I've got better things to do" tone. I asked a few questions and left without buying anything. The yard person was upset that I made him walk across the yard to help me and then did not buy anything. I have driven buy this place for years and now I know why the driveway never has a lot of cars in it. I went to Home Depot and bought my supplies. They were nice and had what I wanted for much less money. One thing nice about this bad economy is that it seems to be cleaning up these terrible businesses. I can't imagine ABC Roofing lasting with that bad service. read more

I have been purchasing roofing materials from ABC for the past 3 years and after 33 years in the business I have found this local Santa Cruz ABC to be one of the best suppliers I have run into in regards to service and price. The manager TJ , front desk staff and loaders all seem to present themselves in a professional manner and go the extra mile to offer a wide range of material,backed by a fair price and excellent service....look no further for your roofing needs.....Jay. read more

My name is Jon Bartz and I am the owner of All American Roofing and I have been doing business with ABC Supply almost exclusively for over 10 years now. Many of the sales associates and yardmen have been there for at least that long and I have developed a personal friendship with many of them. The staff at ABC have always been polite, professional and courteous, and always seem to go out of their way to ensure that I get the best prices and products possible. I'm extremely pleased with ABC and have no intention of working with another building supply company. I have never hestitated to send my customers to ABC to look at material samples and obtain product information, and they have always been well taken care of. That being said, I was a bit surprised and defintely disappointed that the only other review on Yelp was a negative one. I'm wondering if the couple in question are indeed licensed contractors and if they have a firm grasp of how the roofing industry actually works. ABC has consistently met or beat other suppliers prices, including Home Depot, and also offers delivery (even at the last minute on occasion!) by in-house crews for a very low "brake even" price. ABC and their crew have always done a great job and have earned my loyalty as a longtime customer and friend. In short, I would highly recommend ABC Supply to both homeowners and other contractors for their building supply needs. read more