Our first experience using the lab area at Walgreens was, unfortunately, very disappointing…read more When we checked in, only two people were waiting. Then more people came in and more and more. We watched person after person use the check-in machine and get called back before us while we continued waiting patiently for about 45 minutes. At that point, we spoke directly with the tech and explained that we were there for a urinalysis and really needed to go because, well, kidneys don't exactly wait politely. She told us she would get us in after the patient she was currently seeing, so we trusted her word and stayed. Then that patient left, and instead of calling us back, she called someone else. She then told us, "I know I told you that you could come in after that patient, but this other person has an appointment, so all appointments have to go first." The issue isn't just the wait time. The issue is communication and keeping your word. We did not know appointments were required or strongly preferred because nobody explained that to us when we checked in. Had we known that from the beginning, we could have made a different decision instead of sitting there for nearly an hour believing we were next. I understand businesses have policies and schedules, but clear communication matters. Trust matters. Unfortunately, this experience left me feeling dismissed, and because of that, I personally will not return or recommend this location unless someone already has an appointment scheduled ahead of time.

Very poor service. They gave me cropped photos with parts of the image cut off, and the employee…read morenever showed them to me--she just put them in the bag. I thought they would do a good job, but I was wrong. I do not recommend them and will be leaving a negative review.

The staff can be short, but only if you come in during busy hours. I've never actually had a…read moreterrible experience here, because I always call ahead when it comes to re-filling my prescription. Reliable, competent staff that gets the job done. Not overly friendly, but there is also a high customer density in this area, so it's understandable that they get tired of putting up with demanding people after awhile.

Went to pick up prescriptions. After using the new system to check in, I was sent to a different…read morecounter. After waiting there for several minutes, one of the techs sent me to a different counter. I waited there for several more minutes, only to be sent to yet another counter. I finally got the medications! There were at least 6 staff members behind the counter. This new system that's being used is a nightmare. I guess it's to help provide better and faster customer service. Whatever it's designed to do better has failed. I still remember the days of bringing in a paper prescription, handing it to the pharmacist or staff member, and waiting a few minutes for it to be filled and a label was attached. Paid and left. Quick, easy, and efficient. Whoever designed the new system needs to see it in action, rewrite it, or get help. I'm nobody, but I'll bet many customers don't like the system and would like the old system back. I like CVS. It's close and convenient. But this new pharmacy system is going to have me checking for alternatives.

I am extremely disappointed and disturbed by my experience with the pharmacy at this Walgreens…read more My daughter has epilepsy and depends on her seizure medication to stay alive. Missing even one dose can be life-threatening. Due to a storm, the Walgreens location where her prescription was ready was closed, but another nearby Walgreens location was open. I called to ask--very politely--if it would be possible to access her medication at that store so she would not miss a dose. The employee who answered the phone, named Arlene, was shockingly rude and dismissive. After briefly explaining she would have to contact the other pharmacis, she rudely stated, "I don't get paid enough for this," and then hung up on me. This was not a minor inconvenience or a casual question. This involved a child's life-saving medication. The lack of professionalism, empathy, and concern for patient safety was alarming. I was left extremely distressed and shaken by the interaction. I understand that pharmacies can be busy and that policies exist, but no parent advocating for their medically fragile child should ever be treated this way--especially by someone working in a healthcare setting. I hope Walgreens takes this seriously and ensures better training and accountability. No family should have to experience this while trying to protect their child's health. Arlene is the employe's name.

They never answer the phone. I sat on the phone for 33 minutes as the next caller before I hung up…read more I went to the store and they said they were short staffed. That is always their reply.

Stupid website.. bad interface to search ,, constantly making offers when searching for specific…read moreitem. NOT user friendly. Even the staff says it is horrible.. so why tell the truth. they do not change.. They can not beat competition or Amazon for sure.. no need to post a picture .. or URL... just try to search for something and see the deluge of items you have no interest in seeing.... Try target ir just Google what you are searching for..l OH and if you find an item you want see the seller, note the buyer ( China).. like TEMU items that are cheap and break..

I love this pharmacy! The pharmacist and technicians are Always helpful the text messages are…read moreconvenient and I can refill my prescriptions via text message not to mention pricing is great.

I usually use this HEB pharmacy because it is on my way home from work. I have been ill, and I was…read moreplanning to have my meds delivered, but they do not deliver from Kyle to San Marcos. I asked if I could get my meds transferred to San Marcos. The pharmacist was very pleasant and told me the process and in fact completed it during our phone call. I called San Marcos HEB and the pharmacist there was extremely pleasant and asked me if I needed any of my prescriptions more urgently than others. I told him I only needed one urgently, and could pick the others up the next day. When I got to the HEB, ALL my prescriptions were ready. This whole process took 30 minutes from the first call to Kyle to the pick up of meds in San Marcos. I am extremely grateful to everyone involved.

Wow, 12 people working in here. Very long lines, almost every time I've visited here…read more But the positive, there was an issue with one of my scripts, and "Scott" in the pharmacy was very helpful over the phone. He worked with my insurance plan and I was taken care of in a few minutes. He was very knowledgeable about the various meds. The prices seem fair and there are many employees working here.

Some very clean bathrooms for a grocery store, but that is the end of the positives…read more Empty shelves, a decided lack of signage/pricing, and items on the floor throughout the store all make it a negative experience. It looks like a severe lack of staffing is what make this happen. 1 register open, stocking half complete with mostly empty u-boats on the floor. Sigh.

Literally drove 25 mins from Capital Plaza where it showed limited availability but there were none…read morefor this one specific item that the app showed to be in stock just to arrive and they're cleared out. So the accuracy of the app could def be worked on

This review is for the eye center, this optometrist looks top notch would definitely recommend to…read moreanyone looking for an eye exam.

Every single time I come here to get formula for my child it takes someone 15-20 minutes to get…read moreover here to open the doors and I'm so over it. I'm tired of having to wait forever to get what I need here.

Why do they bother to contract with big companies and then not staff their pharmacies? Even when…read morethere are 8 people standing around you still have to wait for prescriptions called in at least 24 hours beforehand. I just don't get it.

They were busy when I arrived . I had a prescription for my wife who was waiting in the car in…read morepain to point of crying after a dental procedure a few days earlier. They did not call in any pain medications after the procedure and she spent all weekend pacing waiting for Monday to go back into the dentist to make sure nothing was wrong. Anyway I mentioned to the technician that if they could fill this quickly my wife was in the car waiting in pain. They had the prescription ready in about 5 minutes! I was very pleased and will fill all our prescriptions here from now on.

Very informative on items and service on repairs were efficient …read more I paid about 100$ more for my rollator that I love . Then a friend checked for pricing and found it to be cheaper on Amazon ! Still the service and comparison shopping , and any adjustments is what I would not have had through Amazon , so I am still happy with my purchase !

They listened to my needs and gave me just what I wanted. They made helpful suggestions. They had…read moretransport wheelchairs pre- assembled. The other products he assembled right there. These men were so courteous and knew their products. I totally enjoyed the experience.