This is the office to avoid. My family including my mother, my children, myself, and my grandchildren have been going here for decades. After my grandchildren's last visit they curtly informed me I had a $250 balance due. This is from 16 years ago.
At that time my daughter was having quite a bit of extensive work done there. Then they told me I had a $250 bill. I called my insurance company, United Healthcare, and was told the office never filed. Repeatedly. At the time I went back and forth with Plum Creek who said the claim was denied. Again and again United Healthcare said they never filed that claim. Plum Creek never billed physically or said anything until over a decade and a half later. As such I assumed they actually filed with the insurance and went on.
Now, after thousands and thousands of dollars spent in their office I was told I had a $250 balance from 16 years ago. This is after multiple general and specialized care visits, root canals, deep cleanings, crowns, and veneers. Now they pop up and tell me there is a 16 year old $250 balance.
Then they had the audacity to "discharge" me from their practice as if I would ever return after that level of ineptitude. The office staff is demeaning, crude, and apparently cannot file insurance. This was regular not Medicaid insurance.
The staff talked down to me, was the rudest set of individuals I've ever seen in a purportedly professional setting. They are crude, insensitive, and overall unable to do their basest duties.
This is again after my family has spent thousands of dollars in their office I'm hit with attitude and contempt. To top it all off I'm told I'm no longer welcome at their practice as if I'd think about returning after that fiasco. Sixteen years later. One is left to wonder where this supposed debt was all these years. I still live at the same address, have brought my family there for years and suddenly whammo!
Please be warned the office staff is incompetent, ruder than life, and plain ignorant to come at someone 16 years later over a bill they could not manage to file with an actual insurance company. Keep your family, your wallet, and your credit safe and avoid these ignorant people like the plague.
I'm not stopping with Yelp. I will make sure everyone in Lockhart and online knows the level of ignorance, crudeness, and hostility that office has to offer. In addition, I'll be contacting an attorney as they have been holding onto a "debt" for 16 years. read more