Formal consumer complaint officially filed with the Illinois Department of Insurance (IDOI Case…read more#01126957) regarding benefit misrepresentation.
Based on my reviews on other sites, you can probably expect an immediate outpouring of positive reviews following this one. Clearly Hupp has tapped into her network to assist with damage control. I guess that points to how much intelligence she thinks consumers have by assuming they cannot see thru such a stunt.
REVIEW:
Worse than terrible.
I have been an Allstate customer for over 25 years, and after my longtime agent left Allstate some time a few years ago, my business was apparently automatically re assigned to Nicole Hupp.
In the past, I have had minor customer service gripes about Nicole Hupp, but I made no changes because that's a big hassle that I did not want to take on, especially after decades of loyalty. Admittedly, in hindsight, any hassle would have been worth it to avoid having to depend on Nicole Hupp.
Recently, my wife's vehicle was totaled when she was hit from behind at a stoplight. As a result, I filed a claim with Allstate who I have used to insure my home, vehicles, and motorcycles for my entire adult life.
A simple customer service need came up, so my wife contacted the general Allstate customer service phone number and was advised by an Allstate representative that this request of ours was common and something the agent could take care of.
When I called Nicole Hupp's office, I spoke with presumably her assistant, who told me that Nicole was unavailable to speak with me, but she did manage to communicate with Nicole in real time to advise me that my request was denied and not possible. I requested a phone number to speak with an escalated resource because I was getting conflicting information from Allstate employees. The assistant put me on hold, presumably to discuss with Nicole, before returning to the line to advise me that there is no escalated contact option and I am free to contact the general Allstate customer service phone number.
Instead, I reached out to the CEO of Allstate in addition to several senior level executives. Within an hour, my entire issue was resolved, my customer service request was granted, and many, many apologies were offered by the corporate level fixer who called me.
Currently I am working with Allstate to reestablish our relationship, and I am working towards consumer protection and regulatory complaints against this agent and possibly Allstate too.
This was not what I hoped to be doing with my time as a customer of over a quarter century, but I feel strongly about protecting people from this terrible level of "service" provided by Nicole Hupp. I have ways to get my problems noticed, but not everyone does.
I would caution you to take whatever damage control response may be added to my review with a grain of salt. I have plenty of documentation to support my claim, including acknowledgement by Allstate that this situation was brutally handled by Nicole Hupp.
I'd say hire any agent you can find before this one. What a shame.
