always unbelievable service... i know because i used to work there and the service is actually even…read morebetter then 20 years ago.. i needed something last minute and i just lost some weight and the girl on the phone which usually no one picks up made me very comfortable to come in and pick things out with me i give it five stars before walking in even if i don't find something i like. i'm very big on knowing that it takes a certain kind of person to deal with customer service especially in a slightly taboo atmosphere sometimes can be difficult and you got to have tough skin because i have worked there a long time ago... i also worked above 13 other customer service reps and lately no matter where you go it's email or chat i was able to call and she answered within three rings answered every question and said come right in and actually check the sizes for me. (this is customer service that we always used to get this is before people got cranky and impatient lol) so happy to see a younger girl still has a little bit of traditional ways and great customer service skills! very pleased so far..michele

A big selection of different items. Friendly staff that…read moreoffered help but also gave us space to explore.

I went, I came used to be worse, but in a good way…read morevery friendly staff, personally helped me in my backseat good time had by all will not re post the video ty

World Video has definitely upgraded from the creepy video store it once was. Now a brightly lit,…read moreclean, cool adult store. Huge parking lot right off of route 46. Very hard to miss the bright pink World video sign.

Recently stopped in to the new location to browse the toy section to pick up a couple items to…read moreenhance my solo sessions and was greeted by a warm and friendly employee named Kam who instantly made me feel comfortable and if I needed help just let her know. I was relieved because it can be overwhelming even knowing what you want and then start lookingat it all. Kam gave me time to look and as time elapsed came over to help and was awesome. We openly discussed what I was looking for and she jumped right in to help without any judgment. She even gave me great advice about one product and how to charge it to which I was totally clueless. Kam also opened one product up so we could inspect it's quality. This review goes out to Kam for her warm ,caring non judgemental help . Management if you read this absolutely give Kam a raise ! Again thanks for all the help Kam I love my new toys.

I just left and I bought only 1item which was a sex toy and they told me when I walked in that…read moreeverything is 30% off and when I got to counter they swore that the discount was taken off but it was still expensive. I left and they don't give a receipt. Therefore im pretty sure they are overcharging people.But also to top it off their prices are high to begin with. I googled the item after I left bc the worker wasn't helpful at all. That's when I realized the prices are even cheaper online by at least half.

The only decent head shop in the area. Full line of authentic vaporizers, glassware, even hard to…read morefind items. Full range of anything you'd need to get you there, so to speak. The shopkeep is knowledgeable, and no nonsense. They also carry adult themed items, books and videos, but I go there for the front section goods.

0/10 would not recommend. If I could give this place negative stars I would. They had a sign on the…read moresidewalk advertising different products they were selling. I went inside to ask the person behind the counter more information in which he told me "you have a phone just google it". I walked right out and you if you're reading this should NEVER EVER walk in. That's not how you treat anybody.

I highly recommend the rabbit. It is so amazing. You will love it. Also many other toys in this…read morestore.

From the owner: Adult Magazines, Videos, Novelty Items, Novelty Tobacco Smoking Accessories and Private Viewing…read moreBooths.

PROS: Spencers has greatly improved since the last time I was here. It use to be jumbled up but now…read morethey spaced out their shelves and you can actually walk around in here. The staff is very nice and prices are reasonable. CONS: Their competitor, which is right next to them, has more inventory and a stronger variety of things making them my go-to for many things OVERALL: It's nice that they developed more space but they have to change the quality of their merchandise

I went into the Spencer's store today looking for only two items. I came out with a very disturbing…read moreexperience. I didn't get anyone's name so I will provide descriptions. I The short heavy set woman with the black hair pulled back, was racially profiling me. Now, if you've been to spencer's you'd now that the body jewelry is in LOCKED glasses that require an associate to open. There was already an associate next to me (A tall blonde woman who was very nice) I didn't even have a chance to utter two words or pick out the jewelry I wanted before the woman with the black hair came up to me with a very shrewd "dO yOU NeEd hElP" I just looked at her and tried to ask if all the gauges for belly rings are the same and then she said "what's the problem" told me they were the same & proceeded to open the glass. This came off as rude because soon after she asked me which one I wanted as if she gave me a chance to even look. Then she stared at me when I was choosing the entire time trying to pressure me to choose and she was also being dismissive with my comments about choosing. I wanted a nose hoop as well and instead of letting me look everywhere she was pointing to specific places so i can choose faster. Not to mention when I picked the belly ring I wanted she very abruptly asked if she could hold it at the front & then did the same with the belly ring as if we were going to run and steal it with not ONE but TWO associates directly in front of me and my sister. I was very uncomfortable as she wasn't even paying attention to anyone else in the store. Just two black women. We then proceeded to the register and my sister (who is over 21) was mentioning buying something from there that you needed ID for. She waited to ring it up because she wanted to see MY ID so bad for some reason. Even after I clearly indicated I only wanted those two items (because that's all I came in for) and told her that was it. Then she hassled my sister for her ID when she bought them. It was very disgusting. I will never go to this spencer's again as I do not like being racially profiled. I felt very disturbed and uncomfortable by this.

This place is a joke. I read good things. Then I got there. Guys standing around like a graveyard,…read moreI managed to get into a booth, one of all that were empty because guys stand there. Within 10 seconds dude is pounding on door to put money in, pitch black in booth btw. Yet guys can just stand there doing nothing throwing potential people off cause they stand at each booth. Fuck this place, will never go back.

The store was unusually dirty, and the employees harass customers while they're in booths. Also,…read morethere are now partitions between booths, so customers cannot see the person in the adjoining booth.

GREAT STORE!!! I have to say, I come here every Friday morning and honestly, I was always treated…read moregreat. Sticky floors only thing I can say negative, but that doesnt stop me. Costumer service is spot on and they showed me how to use everything the right way. Thank you Bobby.

Horrible shoe police exchange!!! I bought a pair of Pleaser…read moreshoes, went back to store to exchange for another model and she said shoes are exchangeable! I never wore the shoes, They lost a good client!! Better buy online!!! Ask them the refunds/ exchanges before you buy anything!!!

Let's just say you will be educated once you pop in here. The employees are very open to show and…read moreexplain anything and everything. It's the safe place they create for all walks of like. And if you purchase something they have a spin the wheel so you can get something for free! So fun

Bought a strap on here for over $100 that broke first use.... This place seems better for small,…read moregimmicky items as opposed to big purchases.

Customer service here was absolutely amazing!!! I smiled so hard and just felt tended to. I bought…read morea mystery bag just because they made it seem fun and my friend did too. Whoever was working about 250-3pm on January 4th, You Guys Rock!!!!!! Thank Youuu PS. I didnt wear the kitten stocking cause I gained glory weight but thanks for the suggestion

I stopped by Spencer's on a whim. A friend recommended a pheromone fragrance oil that has a…read morewonderful aroma and I could not resist. I think it is a bit overpriced for the size of the bottle, but smelling good has a cost I am willing to pay. It was not easy to find so I had to ask for assistance. Not sure why it wasn't out on display and the gentleman that found it acted as it was a secret or something, I don't know. I did inquire about if they had other similar fragrance oils and he said there's just a 'for him' and 'for her' pheromone oil. I did not get to check out the one 'for him', but I did get what I came for - Pure Instinct. The customer service was polite and after asking once if you need any help, they don't really bother you. Overall, I like Spencer's - it's a quirky store with unique finds. It was my first time at this location. I'd go again!