(15 year ABO optician) I've bought glasses from them three…read moretimes now. Over that time the lab has deteriorated considerably and the opticians and techs are so rushed they make lots of mistakes. At least that was my last experience. I cannot assign blame to the employees, though. The real problem is that they need to move and/or open another location.

Customer service is on point. Good exam and knowledgeable staff. Lots of selection. Fast to get…read moreservice

Dr. Holmes has been taking care of me for over a decade and always nails my prescription. Everyone…read morewants to see clearly, but as a commercial pilot, it's a job requirement for Not only do I need to be able to see clearly to be safe, I also have to prove it every year to the FAA when I get my medical clearance to keep flying. Dr. Holmes gets it and has addressed my needs and always gets me set up to breeze through that part of my annual recertification. Nima is always on point with making sure my glasses are made correctly so they work with my needs in the cockpit. He is a wizard when it comes adjusting them so I don't look goofy and the glasses fit comfortably. All of the staff at Chesterfield Eyeworks have been helpful and pleasant over the years. I highly recommend you go here if you have a need for vision correction.

Highly recommend Chesterfield EyeWorks to anyone who has been ran through their eye exam like…read morecattle and then pressured to purchase any and every set of glasses/contacts and options available in the store like so many other eye doctors especially the franchise shops. These guys are friendly, well informed and take the time to get to know you and your needs. Everyone from the front desk to the ophthalmologist is great. No huge sales pitch, no pressure to purchase or try to add on more services or products than what you need. I've been wearing eyeglasses and or contacts for over 40 years and have seen many different eye doctors over the years and these guys are about as close to perfect as it gets.

We are from California and we're on vacation in the Ozarks when my significant other lost her…read moreprescription eyeglasses near Branson. Unable to find them, we called around for an optician and found Queen City. They were able to take our replacement order over the phone, asked me to text a copy of the prescription (which thankfully we had with us) and then drive in the pouring rain to Springfield. Within a hour we got to the store, picked out frames and then waited just 15 more United to get complete glasses. They were literally faster than the McDonald's next door! Great service and great expertise. Highly recommended.

I have been a customer here for at least a decade. Over the past 5 years care has increasingly…read moredeclined. I understand that price is changed with insurance but they would zero my account out every single time on one pair of glasses. Recently they told me my glasses would be completely covered but then they told me I needed $47 to get my glasses for $57 to have the mail to me and I live in the same city. The glasses that I got in August last year are missing rhinestones and when I tried to push the thing of the bridge of my nose the glasses broke in half. They will not replace the frames. Which are a cheap pair manufacturer product with inflated prices. I called them and told them today that because of treatment and decline in quality that I would not be coming back she said okay thank you have a nice day and hung up. I will never go back here beware

I wear both glasses and contacts and was ready for a new pair of glasses. I went to Springfield…read moreFamily Vision's website and was pleased to see the option to schedule my eye exam online. Fortunately Saturday hours are available and I immediately booked the 10am time slot availability. They were friendly and prompt, after completing the intake forms there wasn't a long wait to be seen. I really liked the welcoming, pleasant and professional demeanor of the entire staff. I was looking for a specific style frame and they had what I wanted in several color options. For my next eye exam I would certainly continue scheduling here. They are located in a small business complex not far from Battlefield Mall.

Dr. Katie was great. She explained everything along the way. I would recommend her. The office…read moreand front desk staff were also great. Scott did a great job in getting the best glasses for me.

I had great service at Sunshine Eye Clinic. I worked with Optician, Kirstin who gave excellent…read moreattention to the problem I was having with my eyeglasses. She went above and beyond to help me. I can't say enough positive things about my experience. She definitely takes pride in giving the best service. I will definitely be buying more glasses here. Not all optical clinics are the same.. This clinic cares about the clients and it shows with their staff.

One Star I had a terrible experience with this eye clinic…read more They initially told me they accepted my insurance, but later sent me a bill for the full amount. When I tried to resolve the issue, the billing department was never available to speak with me. Instead of getting any help, I eventually received a collection letter--with an additional $80 fee added on top of a $190 eye exam. Also, the exam was done on 4-9-25 and the account was sent to collections on 6-9-25. Very disappointing and unprofessional. I would not recommend this clinic to anyone.

Vision Clinic 3440 S. National Ave - Springfield MO…read more CONS: Need more frame choices. The frames are a little more expensive than other places, but it's worth it for the quality of frames you get. ‍ Ian needs a new desk. PROS: GREAT LOCATION for me. This office is in walking distance from my house to my various doctors I have to see. They connect with my PCP & diabetic dr; sending them the test results. I had the privilege to be seen by Dr. Rice. He and his staff were wonderful. Each person I dealt with was excellent. Amy, Ian, KD and one other front desk girl I dealt with were just FANTASTIC. They were all attentive and caring. Then the atmosphere was modern and edgy. The office and machine they used are on the cutting edge of time. I would strongly suggest this establishment to any of my friends and family. Everyone should check this place out if you looking for caring people with quality care.

Buyer beware... I noticed my prescription sunglasses had two…read moredifferent colored lenses. The Vision clinic on South national would not warranty them because I chose not to pay for all the extra stuff they wanted to put on the lenses. That should have nothing to do with them putting two different colored lenses on the sunglasses . I'm happy to take my business elsewhere.

several things wrong. 1. i was given a test with out…read moreconsent and they charged me a $20.00 fee 2. they would not give me my glasses until i paid that fee. 3. i had another pair of glasses that they "fitted for me" and they broke the arm of the glasses! did NOT tell me just covered it up with a plastic tube type fixer. 4. they have gotten my script wrong, its a bifocal and its hard to see anything It took us a year to get these 2 appointments (my autistic son and myself) 5. the material of the glasses feel thin and not well made. I have tried to get them to fix the problems right after they occurred and they said once i leave the office with the glasses they are not responsible any further. ( after i was told to give it a few weeks to adjust to the new glasses and then come back in)

Been going here for 5 years. Normally I am early for appointments, but today I thought my 8:20…read moreappt was at 8:30. Walked in the door at 8:31 and was told they would not see me and that I would have to reschedule. The list is long as why this is a problem with a healthcare provider. The short version is I am looking for another eye doctor. Bummer, I kind of liked Dr. Mobilio. The front desk staff need some serious customer service training as does the business side leadership.

Purchased a pair of glasses with my insurance and the glasses broke twice in the same place over a…read moreperiod of 9 months. Their warranty only covers ONE repair in a calendar year and then they make you pay out of pocket for any other repairs.... I've worn glasses for 15 years and have had one of my pairs last me 4+ years without breaking. Downtown Vision Clinic will sell you cheap and poorly made frames and then tell you S.O.L. when they break on you more than once in a single year. I will never be going back to this place for glasses ever again, worst warranty and quality of frames I've ever experienced.

Our grandma broke her glasses this morning while she was ill. We knew this was a holiday weekend…read moreand feared we would not be able to repair the glasses for Grandma. I called Vision Clinic on Olive St. The receptionist who answered the call was kind and helpful. She said, "of course we can help." As I walked in a technician, Kelly, took my grandma's glasses right away and made the needed repairs. Thanks to the Vision Clinic, we have glasses for Grandma this holiday weekend.

I have gone to Eyeglass world for a few years now to get glasses for my son and I. The employees…read morehad wonderful customer service, but recently it has faded. When I went to get my eye exam, the receptionist seemed very unorganized but the doctor was fine. The individual that was helping to put my order in had no personality and showed a side of laziness when we asked about a certain frame if the business had it in stock. I walked in to get my glasses yesterday and I was not welcomed by anyone and waited 10minutes. I recieved one of two pairs of my glasses and the gentleman put my glasses in a foam package and he said they were out of eyeglass cases. I was very disappointed especially after spending so much money and being a repetitive customer. This was my last straw.

We just tried again, after 3 years. We worked with pleasant but untrained employees that have to go…read moreask others how to do things, or go get someone else to check their work. To be fair, this is a really nice shop and they do have lots of nice frames, and there are several pricing tiers for those who want to save a buck. Where it all goes sideways is the confusing mishmash of BOGO deals designed to buffalo the unsuspecting customer, including multiple lens "enhancements", and a myriad of exceptions if you are using insurance. Employee was only cooperative when it came to upgrades/additions, and flat out refused to give me an idea on what my "out of pocket" was going to be without starting the actual purchase process. As a heads up, just be aware of your "out the door " cost, as well as the price on that "free pair!"

The best exam I have ever had in my life. Dr. Berman was so thorough and explained so well so I…read moreunderstood. He did not rush and made me feel like he was truly interested. He is very experienced and takes time with you. After going to Costco with a horrible experience there, I am going back to Pearle for a good exam. Never should have tried anyone else.

The review would've been 10. But unfortunately, when you buy a brand new pair of glasses, they take…read morethe new pair and put it on the shelf and give you whatever shits hanging on the wall, whether it's a year-old or five years old you don't get the new pair apparently. Everything is extremely expensive today and you should never get the used pair of glasses when you buy a new pair. They were doing the same thing when I walked in when I bought $1000 pair of glasses, the last pair The young man that was working with me was great and did a great job, but then when the lady was adjusting my glasses, she also lied to me to my face. That giving it a one. I don't like being lied to, and it took the fun out of buying new glasses and finally being able to see well because of stupidity and greed. It's exciting to get a new pair of glasses when you've had very poor eyesight for a while. That excitement was quickly robbed. And this is definitely the owner's fault not the employee's fault. It is his policy to do this. The young lady said it's like buying tennis shoes. You don't get the new pair you get whatever's on the wall. I told her these aren't tennis shoes. Piss poor policy, the young man was awesome. He did a great job but now I have to another trip in to get them adjusted because she also adjusted them so tight on my ear that my bad by the time I got I had to put my old glasses on. economy where you need every customer this is a very bad policy.