I found a small nail in the rear tire of my electric bike and needed the inner tube replaced. I removed the wheel and brought it to PLAYTRI Round Rock. We were met with a person with an extremely unhelpful attitude at the front desk. She told us that they couldn't replace the inner tube because the wheel came from an electric bicycle, and they only will work on electric bicycles that were purchased there. However this made little sense because we had already removed the wheel from the bicycle, and there was no specific reason why the inner tube couldn't be replaced, since there were no unique aspects of the wheel that would make it challenging. She refused to discuss further; she was simply following a rule that made no sense in this case. We then brought the wheel to another nearby bike shop and they were happy to work on the wheel, with the typical helpful and pleasant attitude that we generally experience from bike shops. read more