Trek Bicycle on S. Lamar, just South of Lady Bird Lake formerly known as Town Lake, has superior…read moreservice. Full stop! It has been a while since I have been in a store where every store associate is super helpful and go out of their way to extend next level service. When I was an avid cyclist, Trek Bicycle was known as Austin's most dependable and all-around bike shop with a wide range of cyclist customers. I went into Trek for a two-fold purpose: 1) buy new bike shoes and 2) inquire regarding the status of my bike tires that have been seating in the garage for years (new tires or new tubes). When you walk into the store, you are met with a sea of bicycles...every color and style imaginable. Fortunately, I do not need a new bicycle because mine is in good shape. So, first, I inquire about my tires. The repair specialist was so super helpful, and he assured me that my tires might be ok. He suggested bringing the tires into the bike shop so he could inspect them. Next, I headed over to the bike shoe area, which is small but importantly they were having a sale. I snagged some $120 bike shoes for $30...score!!! Also, the sales associate offered to order me some insoles since they were out in my size. Super kind... The store sells a wide range of Trek bikes, including road, mountain, hybrid, and electric models, along with associated accessories and gear. The sales associates are top notch - super knowledgeable and not high-pressure sales folks. Also, the bike shop is known for its bike rentals, especially for visitors wanting to explore nearby Lady Bird Lake trail or nearby neighborhoods. Next visit tire inspection...

5/5 experience both in sales purchase and post sales support. The entire team here was helpful in…read moreanswering questions and making sure I got the right bike and tire combo for what I wanted. Absolutely no pressure in sales and when you're spending $2k on a bicycle you want to feel like you're not being pressured to buy but being helped to purchase the right bike for you. Can't recommend the team here enough! Post purchase I came back in to get some adjustments and advice and the team was more than willing to take time to help adjust seat height and hood angle to get the right comfort fit. I was cross shopping a Canyon brand bike but you just can't put a price on having a brick and mortar to turn to for post purchase support and service. Highly recommend this store and Trek!

Took an e-bike tour today with Toby! What a Great time…read more Terrific route and Austin facts. Great guy! Even his recommendation for Matt's El Rancho for dinner was the bomb! Five Stars for sure!

Great place to rent bikes! The guy behind the counter gave…read moreus all the info we needed & helped us get in & out quickly. It had a small town & mom & pop feel! They rent a wide variety of bikes including beach cruisers, hybrid bikes, mountain bikes, road bikes, tandem bikes, and electric bikes. They also offer tag along bikes, kids' bikes, and accessories like trailers and kids' seats. Prices seemed great, too!

This guys gave my bike a great tuneup recently, and helped with some issues with my tires. I really…read moreliked that they observed that yes, I have ridden the hell out of my bike, and recommended additional maintenance reflecting the wear. Great location, get a burger at the Crown and Anchor when you stop by. Bonus points for Old Austin vibes.

Poor communication and didn't actually do the thing I payed for. I asked for a new tube in one of…read moremy tires and came back the next day as agreed, but they did not start the replacement. Now two months later the tire I asked to be replaced deflates much quicker than the "older" tube.

I took my bike in for a tube replacement on the back wheel because my usual shop didn't have the…read moretube I needed. My bike has a flip-flop hub, and I brought it in set up as a freewheel. I waited at the shop while the work was being done, and when the bike was returned to me, the wheel had been installed on the fixed-gear side. Unfortunately, I didn't notice the change before riding. While going downhill, I stopped pedaling expecting to coast, only to discover the bike was now in fixed gear. I lost control and crashed and got scraped up. I returned to the shop and explained what had happened. They flipped the wheel and barely uttered "Sorry about that," and I was sent on my way. While I was there the first time, another customer also brought in a wheel that had been mounted improperly. I would be cautious about having work performed here.

They were quick and knowledgeable. They found an easy fix for a problem with me SRAM Force not…read morepairing.

5.14.2024. When I told my cycling crew I was visiting Austin, they told me I had to visit Lance's…read morebike shop. We stopped in on a random Tuesday evening. Mellow Johnny's was cool, modern & bright. This full service bike shop has quite literally everything you need. My friend bought energy supplements for a non-cycling event. Additionally, the staff was polite & answered all of my questions. Mellow Johnny's has a nice selection of bikes for sale , apparel, & other supplies. They were sold out of the more common sizes on the discount rack. However, I was pleased with my purchase. Prices are in line with what I pay in the Washington DC area. I would've rented a bike & jumped on a group ride if I felt better. Welp until next time!!

I just had my bike stolen and called in to see about purchasing a new Trek bike because I always…read moreshop local first and I drive by the shop almost every day. I let the sales person know the model and size I wanted and let him know I was interested in accessories, as well. He was terse and seemed irritated I called as he informed me that it wouldn't arrive until October (this is June). {2020} I asked if I could get it any sooner or if I needed to preorder. He, in a very frustrated tone and manner, told me that I could call other stores around the country and see if they would be willing to ship it to me. I tried to explain that I was asking so that I could find out the procedure to buy and was trying to find out if I needed to pay for it in advance or pre-order it. After he let me know I wouldn't need to pre-pay; I started to ask another question with the intention of seeing if he had suggestions on other bikes that might work for me. When he interrupted me again with frustration in his voice, I hung up on him. Maybe he misunderstood the phrase "Keep Austin Weird" as "Keep Austin Wired". I'm guessing there are no commission sales. Either way, I'm pretty certain I can locate the model I am looking for elsewhere... Even if it's in October, another city, or an online retailer. Update: {2025} I ended up calling a store in San Marcos next. They were amazing and I ended up buying several bikes from them over the next 5 years, whil sending all my friends from Austin to them. I was talked into going to Mellow Johnnies a few months back to get some supplies to help a friend with his bike. At least they maintained some consistency, their service was terrible. Whether you are a noob or an experienced rider, I'd find another shop.

We stopped in Bike Farm for a bike helmet. The staff are super friendly and offered great insights…read moreinto the differences between various helmet styles. Prices are fair and I love that we can shop locally!

The bike farm on burner is the place to go for everything bike related. I was there to get some…read morework done at the shop. The guys are so knowledgeable and love their jobs you can tell. I have had a few items worked on for my cruiser and mtn bike and these guys always have what I need and always get the work done super quick. The store has an amazing selection of new and used bikes so if your shopping stop by and check them out. The prices seem super fair at least for repair work. It's easy to access and maybe even have a cool beverage at Ginny's after you drop off or pick up your bike !!

I brought my rear wheel to some resistance in the cassette that was causing "ghost pedaling" - when…read morethe pedals keep spinning as the rear wheel is going. The mechanics at the shop are very polite - both over the phone. The phone call was what made me choose them over other stores - they had no wait time and were wiling to do a free diagnostic without any service charge. I brought in my rear wheel to have it inspected. Alex greeted me and welcomed me right in. Even without my complete bike, they had the expertise to solve the problem. Neither of us had seen this wheel before - so experimenting / taking the freehub apart had to be done. The mechanic was committed to finding the issue. Turns out the gasket inside the freehub was not seated in the bore, and a pick was used to push the gasket into the hub - which could be done only by taking everything apart. Not the best design, but the shop found the issue and fixed it. They did not charge me for try to upsell me on services I didn't need. Services done in 30 minutes. Price is reasonable. I highly recommend them.

Hello, Im reaching out because I had very disappointing experience at your bike shop. I came in…read moreprepared to spend money on a specific part for my bike. I explained that I only needed that particular repair and that I would take care of the remaining work myself. Instead of trying to understand what I was asking for, the staff person who was Hispanic told me that he did not feel comfortable doing the repair. The conversation was handle made me feel as though I was being treated like I had brought in a stolen bike or asking him to do something wrong. Never given a reasonable explanation for the why on this simple repair. I believe the owner needs to know about this because customers service is about listening. Yellow Bike in East Austin was excellent.

Exceptional service and knowledgeable staff! Wow! So glad they are as fast and efficient as they…read moreare - takes the dread out of having to get bike repairs. All of the staff members are helpful and kind. They are friendly and always willing to answer questions and go above and beyond. This is my go-to bike shop from now on.

The guys over at ATX bikes helped me build this rocket ship from the ground up. Walked me through…read morethe whole process and explained everything to me. When I messed up an order, they reached out to their giant contact immediately to get it resolved!

Great selection of bikes and accessories. Tommy was friendly and knowledgeable in helping me to…read morechoose the right bike for me. Great customer service, highly recommend this shop

I took my bike in to get my chain/gear casette replaced because the chain was skipping when I…read morepedaled. When I went to retrieve my bike, before I ever saw it they asked me for a tip on top of the $100 repair. A tip??? On a bike repair??? I hadnt even seen what they did yet. Took my bike and rode it around and saw the chain was still skipping. I took it back in and told them they didn't fix the issue, the guy took it in the back for a minute then came back and said "yes I did." Terrible place

The best bike tour I've ever taken. Personable, accommodating, informative, gracious, everything…read moreyou could ask for. Today I learned a lot about Austin, but mostly I enjoy the conversation and the ride. Beautiful city. Looking forward to seeing more.

The only place I'll be renting bicycles from in ATX. If you have friends and family in town and out…read moreof ideas, either rent bikes OR go on one of the tours they offer. I loved that we were able to just walk in when they opened to grab our bikes. Within minutes, we were on our way. My boyfriend and I rented bikes to ride the Walnut Trail. Prices are really good and include a helmet and lock. The bikes are in great shape and the owner of the shop, Adam, has great recommendations on trails/routes if you're unfamiliar with the area. He was really kind, helpful, and meticulous when making sure our bikes for us perfectly! Can't wait until my parents come into town, so I can take them on a bike and brew tour. They also offer short term and longer term rentals.