Had a great experience with Erick at Bicycle Blur Cycle Works today. I originally went in thinking I had a flat tire, but Erick quickly figured out it was actually a gasket issue with the tube. He was very knowledgeable, professional, and took the time to check over the rest of the bike to make sure everything else was in good shape. You can tell he genuinely cares about helping customers and making sure the bike is safe and riding properly. Overall, excellent customer service and a really positive experience. I definitely recommend this shop and truly appreciate Erick's help! read more

I would not recommend this shop for a flat-tire repair. I dropped my bike off Thursday at 1:00 PM for a flat-tire repair and didn't get it back until around 3:30 PM the following day. Unfortunately, when I got home and started riding, it took less than a minute for the rear tire and chain to become loose. The tire was rubbing against the frame, making the bike unsafe to ride. While I was in the shop waiting to pay, I also overheard the employees discussing another customer who apparently had arrived to pick up their bike before being notified that the bike was ready. The way the mechanic spoke about the situation came across as unnecessarily rude and dismissive. Reminding the customer who was probably waiting as long or longer than I was for their bike back but the way it was being discussed sounded very rude to discuss in front of another customer. I understand that repairs can take time, but waiting more than 24 hours for a basic flat-tire repair only to have the bike come back with a loose tire and chain was extremely disappointing. I did not contact the shop afterward to complain. Instead, I decided to take my bike elsewhere and share my experience here. There are plenty of bike shops in the Austin area that seem to understand how important it is for riders to get their bikes back safely and promptly. If you're in Round Rock or the surrounding area, I would recommend going elsewhere rather than choosing this shop simply because it's nearby. read more

Blur Cycleworks - Chain became loose and touching my frame. - Bikes Near Me - Round Rock, Texas

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Blur is a local bike shop in high demand. I took my new bike to them for a bike fit. Eric does a proper bike fit. Be prepared to stay for a while - it is worth it. Eric assessed me, the bike and me on the bike. After 1000 miles, I and still fully satisfied with the fit. The cost was very reasonable. read more

They were able to repair the flat on my brompton folding bike for a reasonable price and within a few days (mainly because they also had to order the part). Would recommend and go there again for future repair needs. read more

Taking my LECTRIC X-PEAK 1.0 E-BIKE to Blur Cycleworks was Great !! From the moment I arrived I was treated like a Real Person w Respect! Above and beyond all I experienced the following: * Knowledgeable & Professional communication * Honest, Patient and Respectful interaction * Extensive and In-depth Determination * Focussed Interest Solely on Customer Satisfaction read more

Excellent service. Needed a bike tire fixed. They did it immediately so we could get back on the road!

Bike repairs can be intimidating, especially if you are a normal person that just wants to a basic bike up to speed for a kid to get around. We were having a hard time finding a good shop- everyone else seemed to be on a crazy long lead time or crazy expensive. Blur turned out to be great: fast, friendly, unpretentious and reasonable. Communication was professional and timely. My son has his bike back in shape, and we found our go to shop in round rock. read more

Went here for flat tire replacement after I discovered Buck's was out of business. I ended up trading in my 1985 Peugot for a new "comfort" bike, now that I'm a senior citizen. They gave me what I figured I'd get selling it in a garage sale, so I was happy. The new bike is much more comfortable for me to ride. read more

This review is to express my displeasure and unprofessional experience with the lack of customer service skills from Erin. His behavior and reaction of getting loud and disrespectful towards me because of my dissatisfaction over an issue I had in regards to a missing reflector, reflects very badly towards Blur Cycleworks. I left highly disappointed, frustrated, and upset on how I was treated. The issue goes beyond about a missing reflector, it deals more with how a customer was treated from the moment when I walked into the store by Erin. I will take my business somewhere and I recommend other shops with better customer service and somewhere to be treated with respect as a paying customer. It is the customer that keeps the lights on with businesses such as Blur Cycleworks and the customer should be treated with respect. read more

customer service was awesome. i came in as a total novice w a bunch of questions. i believe it was eric or aaron i spoke w? but he answered all of my questions thoroughly and was super patient the whole time read more

I did not purchase anything at Blur Cycleworks, but I did stop by and was greeted with amazing customer service. I was visiting the Austin area for the weekend and our baby stroller had not one, but two flat tires. I did not think to bring my bicycle hand pump or spare inner tubes. I Google mapped the nearest bicycle shop and it led me here. Not only did they inflate both tires, but they also checked the front tire and replaced the broken cap. They are a small shop so I asked to pay a fee for their service but they insisted that air is free and they have more than enough extra caps laying around. If I had my mountain bike with me, I would definitely drop it off for service here. I appreciate the help. read more

Great, fast, personable service. Bike has been in twice now, and I'm very happy. I think I've found my new LBS.

Great, friendly, knowledgeable staff here. I've had a bike tuneup and repair performed by them. Their work is solid and I will continue to come here for all of my bike maintenance and repair needs. read more

It's a pretty small place and no one was in there. You figure the two employees working would look up and acknowledge a customer walking in. I was about to walk out when John asked if he could help me. He took the time to explain the bikes types and tires ( Thank you John!) The reason for my 2star rating is because Éric did not look up at all and seemed annoyed. How did I know who Eric was? John said " This is Eric the shop owner ". Even after John said that Eric didn't bother to looking up. I felt very unwelcome and will not be returning . read more

Easily one of the best customer service experiences I've had in a while. Genuine and friendly staff that were all very helpful despite the fact I know close to nothing about bikes and brought a cheap bike in that had an issue. read more

Second time I have been here for small random parts, staff are super nice and helpful! Literally left there with a smile on my face both visits. Good prices on the few things i've bought! read more

Eric and the crew at Blur are extremely knowledgeable, friendly and helpful. These guys remind me of how specialty bike shops used to be before biking got "commercialized" Eric, Jenny and Brian can help you with anything Triathalon related up to and including bike repairs and accessories, bike fittings, training advice and injury prevention. They've even helped me make non-Blur related purchase decisions. They also do a ride that leaves from the bike shop most Saturday mornings that I have enjoyed. Very cool, down to earth people that love what they do. Only bike shop I trust. Glad to finally find one again! read more

The staff was very friendly, knowledgeable and helpful. I brought a bike in for new rear brake pads. I was in and out in less than 30 minutes. read more

Blur Cycleworks - Bikes Near Me - Round Rock, Texas

Highly recommend this bike shop! We went in for a tune up for our kiddos' bikes and they were so helpful and knowledgeable. They took the time to explain a bit about bike options and brands so we'd be set up when we need to upgrade. We will definitely be back! read more

The owner Eric is very attentive and clearly has a passion for cycling and bicycle repair. I had an issue with my chain skipping after getting a tune up, and he did not stop working (an hour before shop close) to get my bicycle up and running to my satisfaction. I would highly recommend Blur Cycleworks for bicycle repair needs. read more

They did an excellent work checking my scooter and fixing my kids. Great place and friendly guys!

I had a problem with my tricycle and was so glad that Blur Cycleworks had a pick up and deliver service. I called and made an appointment for Friday, May 7 at 11:00. Benji came promptly at 11:00 and diagnose the problem. The spokes came lose from the back left wheel and since I have extra wheels Benji did not have to get a wheel. He told me getting a wheel was not an easy fix because they have to build one and it would take a long time. All I have to do was change the wheel and tire. Because I did the work I was not charged for it. I was so glad because I thought it was going to be expensive. Thank you so much Blur Cycleworks!!! read more

My son and I came in to get a new wheel and chain, but we were told they could fix the wheel instead. It took three weeks, then we paid $83 got it home and realized the wheel was still broken. We emailed, then were told to bring it in. They said that they would inspect it for free. We then got an aggressive email stating that we needed a new wheel for an additional $85 plus tax. If we don't want the wheel, they would charge an additional $25. For what?? We were quoted a free inspection- we paid the repair cost, but received a broken bike!!! Crooks and thieves. Don't be fooled by their other "reviews"- they are predatory! Wish I could give no stars! read more