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    Playa Publica

    3.0 (1 review)

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    7 years ago

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    Mr. Sancho's Beach Club

    Mr. Sancho's Beach Club

    4.6(543 reviews)
    15.0 km
    $

    We visited Mr. Sancho's Beach Club in Cozumel during a cruise stop and had a fantastic experience…read more The beach club is about a 15-20 minute taxi ride from the cruise port where the ships dock. When we got off the ship there was a line of taxis ready to go and the ride cost $20 for two people one way. When we arrived, the staff greeted us and guided us to the front desk where we checked in for our reservation. I highly recommend making a reservation ahead of time because it definitely helps expedite your entrance. One thing worth noting is that when we booked online it didn't show cabanas available, but when we arrived the host checked and was able to get us into one. I highly recommend getting a cabana if one is available because it gives you a nice private area to relax. That said, there are also plenty of tables with covered umbrellas that provide shade from the sun. What really stood out about this place was the level of service. It was incredibly attentive. I honestly don't think we ever waited more than a few minutes before someone came by asking if we needed another drink or more food. Our servers were Juan and Pops/Eric and both of them were fantastic. It felt like every time I turned my head one of them was checking in to make sure we had everything we needed. They offer all-inclusive food and you can either go up to the buffet or order directly from the menu and have it delivered to your table or cabana. The property also has multiple pools, massage services, swim-up areas, and gift shops around the resort. At one point what appeared to be a manager came by and asked how we heard about the place and checked in on how our experience was going. That really reinforced how focused they are on service. The location is right on the beach so you get beautiful ocean views while enjoying unlimited food and drinks throughout the day. Overall Mr. Sancho's delivers a great beach day experience with excellent service and it's definitely a place I would visit again when returning to Cozumel.

    Went here during port day of a Carnival cruise. I've been here already in the past and compared to…read moremy recent visit; this place is NOT how it used to be. I will more than likely NOT be back again. Before I begin my thorough review, I would like to call out JULIO who works the adult side pool bar. He was disgustingly rude to me and others during my visit. When I asked for 4 drinks and only received 3, I reminded him I had 1 more which he then yelled at me about "you're not the only one in the pool" which was crazy because I spoke politely and patiently waited to inform him I was missing a drink. Any chance he got to show attitude, HE DID. And TO ALL SKIN TONES AND RACES in the pool! Absolutely sad and ridiculous, I didn't even want to be in the pool anymore because of him. I will instead shout out CHISMAS for being absolutely kind and having great customer service on the other side of the bar where the swings were. He heard how Julio treated me and told me to only get my drinks from him instead and I'm thankful because he was kind, my drinks tasted better and he was a perfect bartender with great customer communication skills! Thank you Chismas! Now, upon arrival and paying for our day passes, staff were hasty and not as friendly as they once were. Even the taxi driver we had on the ride over from port was very minimal in conversation; maybe only said 2 words. I was hoping once we got to Mr sanchos the staff would be different, but they weren't; they were also minimal in conversation, rude, and basically just trying to move us along. When we finally found OUR OWN table with shade (no help from any staff at all) it took over 40 mins to finally get a waiter to even bring us menus or serve us. Yet, when a big party of white people came, they were shifting around tables and chairs trying to take over the little area we were in and immediately were given menus and serviced by a waiter. Mind you, we also had a big group with us and all the staff were making it seem like a big deal for us to have a large table/accommodating area and didn't want us to move any tables or chairs...interesting, right? Don't worry tho because we didn't let the other large party take over the area and we happily moved tables to accommodate us, just as they did :) The menu they have now is significantly smaller than it used to be. One side of drinks and just one side of food. Wow. Food was alright, I tried the buffet and ordered off the menu; nothing to rave about at all. I feel like the whole vibe of this place has just went down and the quality does not match the price as being worth it. This looks like it'll be my last time coming to Mr Sancho's; I'll be going to one of the other newly built all inclusive beaches next time in Cozumel port. This experience SUCKED 2/10 (2 points strictly for Chismas the bartender).

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    Mr. Sancho's Beach Club
    Mr. Sancho's Beach Club
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    Playa Publica - beaches - Updated August 2026

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