Not sure where to begin. I had multiple interactions thru their online "chat" feature prior to arriving in store to try out the equipment. This is our second time visiting this site; the first was to look at the play sets. The online chat is a neat feature and helps you iron out a few details prior to arrival. It saves time and is helpful. Prior to my arrival on December 13, 2020, I contacted Play n Learn twice via online chat. Once to get some rough estimates and info about stocked items (Corey), and the other to request a visit so that we could try out the trampolines and compare the AlleyOOP and Springfree options (Tyrone). Both chat experiences were informative, effective, and efficient. I arrived with both sons and was greeted immediately by Tyrone. He was so polite and held the door open for us. Both Corey and Tyrone were friendly and provided great information on the differences between the models/manufacturers and allowed us plenty of time to play. The place was clean. Both were wearing masks and would check in with me to see if I had questions. Each time Tyrone came by to check in with me, I would ask a simple question or ask his opinion on the quality or the different accessories, etc. He was extremely professional and knowledgeable. I never once felt pressured or pushed toward one model. He knew enough about each model that helped me in my decision. I asked Corey for estimates on three models. Ultimately, I went with the Springfree Large Square trampoline bc my #1 concern was safety, the bounce space, and the weight capacity, which is 1100lbs. I continued to ask questions regarding the net, zipper concern, and the availability for delivery and install. Tyrone was so patient and understanding of all my questions. He even made me laugh, which I needed. I got to the register and Corey checked us out. He explained everything to me and we settled the purchase. I am so grateful that they were there, on site, and it was even more special that I had an opportunity to chat with both prior to arriving. I truly appreciate all the help Tyrone and Corey provided to me. You made my many months of research so worth it. I appreciate your patience and time. Thank you for a great experience. read more