Customer service not great. At all. Laughable amount of money for large bag of new items. I'll put it on eBay. Never will go back, I can't imagine this store will be around much longer. read more

I can't believe these low ratings--this place is incredible, especially for its size inclusivity! Part of me wants to give it a low rating just to keep this gem hidden from the masses, but honestly, it's such a special place that it deserves all the praise. read more

Went in with a pair of Nike shoes that had been worn once as they were too narrow for my feet but were a gift so I couldn't return them. Was told that the shoes were too worn! How?! They literally were worn 5 mins and put back in the box. It was already apparent that I wasnt their typical customer as I'm in my mid 40s and had been working outside all day (stopped in otw to get dinner) but I looked up the shoes and they were one of the newest styles and sold new for $160. Obviously they pick and choose based off of assumption from the seller, not the value of the goods being sold. Don't waste your time read more

All the negative reviews for this place made me hesitant, but I am really glad I decided to go for myself and see. I have no idea what these people are talking about, seriously. Of course, everyone's experiences are different but I have a feeling some of these reviews are unjustified. I got there and all the workers were so friendly and professional - all seemed to be working and being productive. I dropped off a huge suitcase of clothes as well as a couple other items and they told me 15 minutes so I just waited in my car then went back in and it was ready and I got over 25 bucks for a handful of items. The young girl helping me was so friendly and patient and even complimented my glasses - we had a pleasantly short conversation. While I can't speak on other's bad experiences with staff, perhaps people are angry they're not getting offered what they think their clothes are worth and taking it out in the reviews, but people must understand the resell value of any item goes down tremendously after the initial purchase - designer and especially fast fashion which are majority of the brands people own. You will never get close to the full price you paid for an item unless you have a buyer who is desperate for said item or being manipulated.. If you want to get the closest to original price, you'd be better off trying to list your stuff on the many different resell sites out there and maybe a gullible fish will bite. Also, consider what you are trying to sell and if it's in season or wanted by that retailer at the moment instead of expecting them to pay you a lot of money for all your unwanted clothes blindly. read more

Nothing's on sale, only a rack that says 90 percent off with just a handful of clothing. The bag policy is RIDICULOUS, you can't bring your purse or bag into the changing room which makes absolutely no sense since they have tags on their clothing . So you can't steal stuff. It's a breach of all kinds of privacy and it's annoying to have to hand over your items to try on clothes. Someone is constantly harassing you when they see you shopping and are holding a lot of clothing so they pressure you into a stall . They have no carts for shopping. In Illinois and all of the Plato's classes there was some sort of a sale whether it be 30% 20%, 40% 50% 60% 70% 80% marked clearance almost everything inside of the Illinois stores were on sale I don't know what they do in Tennessee but this place is a hot mess and it's not really a Plato's closet because nothing is on sale everything is full price and overpriced. And to make matters worse I was flagged at the end I bought about seven to eight items and the beeper went off while I was leaving the store the lady at the register couldn't take off a tag it seemed like three or four were left on my clothing items which was done on purpose I feel like so watch out for that just when you think you're leaving the store you will get flagged with the beeper making it seem like you stole something from this crap store. I do believe it was on purpose by the lady who took the tags off which she seem to have an attitude and then the other girl was giggling as she came to get my bag and remove the items so they wouldn't beep, the staff sucks there was one guy there that seemed to be decently nice but the two girls that were there we're horrible. read more

Terrible owner not like other Plato's closets. I will never shop here again. The staff talk to in a terrible way.

Bree was SO sweet !! So is the rest of the crew from today !! They were very helpful !!! Happy customer !!

the two girls working had serious attitudes from the start. I was unaware that all the sudden Plato's stopped accepting trash bags. I have none of these hard containers she was requesting plus I had about 6 trash bags already in the store full of shoes , purses, clothes etc. she only suggestion was to go buy 6 of "the correct container" and Then they will look at it. Do not go here. It is a waste of your time. There's a goodwill in the same plaza if you wanna donate. I don't know what happened to platos but they're rude as hell and customer service is shit . read more

It's been awhile since I have visited this Plato's. Took in two totes of my son's clothes. They bought nearly all of them. Of course they don't give you what you bought for them, but it's better then giving to Goodwill to me. The store looked alot more organized and clean then the last time I went and the two ladies there were extremely nice. read more

i've sold with this plato's many times but honestly don't waste your time selling with them. they never buy half of the items that are "trendy" or so they state, but when you look to see what's for sale it's clothes that look 4+ years old, ratchet worn down clothes from shein or clothes with prominent staining or holes. customer service was good and kind read more

Called the day before to ask about donations and their rules for accepting items, made sure I rewashed EVERYTHING, just based off safety and reviews. Arrived the following morning to be told I can only bring 1 bucket of items vs the 2 I was approved the day prior. The lady told me their policy changes daily. What's the point? Looks like I'll be shopping and selling to buffalo exchange instead. read more

Terrible managers and lazy staff. the staff close the doors early because they want to go home early even with customers in and around the store. Even locking the doors 15 minutes before closing and treating customers as if they don't matter. Avoid this place if like you dignity. read more

PLEASE do not shop here. The unprofessionalism and attitudes of the workers and management is awful. The other reviews speak for that as well. I was disgusted by how I watched them treat a customer (a stranger to me) yesterday who was simply trying to shop in the store. I asked them, "Why are you treating her like that? That is wrong." They then told her and I both that we needed to leave the store and the cops were being called. I have never ever witnessed something like this in my life. Truly baffling. As a social worker, I would be fired immediately if I ever treated people this poorly. read more

Plato's Closet - Men's Clothing Near Me - Madison, Tennessee

I've never felt the need to write a review because at the end of the day the world still spins, but I went and had doc marten platform 8053, and platform 1460. Brand new they retail for 180 and 230. I've not worn them much they were practically brand new but I have attachment issues for sure when it comes to clothes so I was so torn about selling them to Plato's but I didn't want to go through the trouble with selling online because they hasn't worked out well for me either. Last summer I got a good chunk of money for really worn clothes from like 2018-2020 which I think was around 70-80 bucks. So I had really high hopes that if I brought in super expensive and in style docs I would get good money at least hoping for 80-100 for each which I feel is really low balling super nice doc martens. I came back in to see how much they were going to give me and it was literally I kid you not, 80 bucks. For everything. The shoes, BOTH, including clothes. When I tell you my heart sunk and I felt really sick to my stomach and the girl was lowkey rushing me like didn't really give me much time to say anything before printing the receipt for me to sign. I immediately got a lump in my throat and was tearing up because I felt like I was robbed bottom line. I'm not sure if they do this to everyone, but I want to see next month if there out in the store and how much they price them because they gave me absolutely NO money for really good shoes. I asked if I could possibly take at least my pairs of docs back, but the manager said it was too late which I was willing to give the 80 dollars back and they can keep everything else. I was so so sad they scammed me that bad. I just want to worn the next person to beware of this. Which shame on me for not just selling on Depop. Never EVER selling clothes here again. read more

DON'T SELL HERE! I wouldn't suggest anyone go to this location to sell their clothes. Walked in with bags worth of clothes. I was not aware that they only take things in containers. The lady looked as I walked in told me "we only take things in containers or tote bags" and then turned and walked away from me. I went to Walmart to get the containers and went back. Took three 18 gallons of containers in and a tote bag. Saw them just open the lids and put it back on and told me that I don't have anything they want because the the stuff were not in the right conditions and all when some of the clothes still got tags on it. They didn't take any time at all to look over anything and just hand the clothes back to me in 5 mins. Honestly could have just told me "we don't want to work so leave" then have me take 2 trips there just for them to not even look through my stuff at all. What are you supposed to see if you don't take the clothes out to look? They must got X-Ray vision. I have never made a bad review, but the customer service there is bad. Have no considerations for others. read more

Just Terrible, The Worst Employees. Lets say you DO catch them on a good day, well you just happened to, they are incodsiderate & terrible at communication, the simplest form, i asked them one question & just hangs up in my face & the same thing when i came in person read more

I went to this location today. Did my annual closet clean out yesterday had a massive tote of things to go through some of which still had tags on them lots of neighbor and stuff and some older stuff. I left the tote there went to target to go to the restroom and grab a couple things came back about 45 minutes later when I came back they were done with my stuff and, I went to pick it up. She told me they could make no offers at this time due to wear and tear age of clothes being out of date out of style, which is fine. Everyone's entitled to their own opinion and I kind of chuckled when she said that she asked me something was funny And I said Plato's closet just has a little bit of a reputation for not taking anything when you bring everything and she said well it's not my fault your clothes suck and no one called you to bring your clothes in. Didn't really answer. Just went to go grab my tote that was, still very much behind the counter, so I grabbed it by one handle and yanked it towards myself to which she yelled at me don't drag the toe on the floor you stupid bitch and I said I was just trying to grab my tote from behind the desk and she said get out of here you stupid ass All the customers that were in the front of the shop were looking at me with their mouth gaping open for such a crazy response. I have never been treated like that a business before and so appalled that someone would speak to another person that way, especially at 10:30 in the morning on a Tuesday. read more

Came in the store with a plastic bag full of folded neatly clothes to see what i could get for them. I entered the store at 6:10 and the front counter lady said we close in 30 mins....they close at 7pm as listed on the web and their window. Was told to come back another day and to bring the clothes in plastic container totes or they cant consider them......dont understand the logic here as i had written my name on the bag and they would be placed in totes anyway.... ...guess ill just give them to my buddy to sell online because all clothing items were designer brands. Brooks Brothers, Ralph Lauren, Lacoste. This business and especially this store really needs to consider how they are going to be a better business and grow. Their clothing selection is mediocre at best. This isnt 2005 anymore, you need to adapt. All the bad reviews make sense now. Wont be patronizing a Platos Closet again, no matter the location. Disappointing. read more

This is the absolute worst store!!! My wife went there today and was treated so poorly by the staff and apparently the owner that she called the police to make a report. They waited until she was in a dressing room and halfway undressed to demand she give them her purse. After taking her wallet out and giving them her purse, they refused to sell her the clothes. She never yelled or cursed at them either. What an absolute disgrace. This place needs to close. Also, there was no signage stating bags/purses weren't allowed in the rooms and the stalls had half a door where they could see her purse on the floor. read more

DONT COME HERE. NOT SAFE. I went in with my emotional support animal, which are approved in all stores with proper documentation which we have. They called me every possible racist word and remark. They flicked me off all because I had to go back to my car to get the proof of my animal being an emotional support animal. My mother fainted right outside as he she high blood pressure and watching the racism in front of her eyes was horrifying. read more

Tried on some clothing only to realize it was covered in pet hair which wasn't a big deal but when I asked to use the restroom to wash it off because I was having an allergic reaction... they told me no I couldn't use it . So I had to rush down to harbor freight and then Walgreens so I could take allergy medicine . I DO NOT RECOMMEND THEM read more

Here from out of town visiting family! Great customer service, clean store and everyone was soo helpful! 10/10 would recommend

I had never been into a Plato's Closet but am very familiar with the business model because I managed Clothing Xchange for a bit when I first moved to Nashville. The demographic is certainly more high-school and collegiate here but they seemed to offer a fair price for the gently worn items that they pedal. I didn't dig too deep into the clothing racks but instead zoned in on some shoes including a killer pair of platform booties from ASOS and a couple of other fun pairs. I popped in to unload on some unwanted items from my closet and was not surprised that they didn't pick from my vintage and designer pieces. However, they took 4 items including a pair of sparkly high-tops and I was offered $40 which seemed fair to me. The buyer let me know that it would take around 15-20 minutes to go through my stuff and she made that deadline. No complaints here! I doubt that I will come back to shop or sell again but my one and only experience was okay! read more

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The girls in the front where extremely rude. I drove 40 minutes and then got told they were done buying for the day and it was only 2? When I asked them why, the said they reached their limit... yet all the employees were doing was talking to each other and one of them rolled her eyes at me when I asked, is there any exception as I had drove so far. She said no and at that point I was so frustrated I left. It seems like they didn't want to work and in addition why do the employees continue to treat customers rudely? I read the reviews and will not be going back. read more

Wish I could rate lower I walked in at 3:35 PM and was told I couldn't sell any of product because it was passed 3:30. Whoever I spoke to was extremely rude and said "well it's listed on the door" but how would I know that unless I drove up here it should be on the website. Very frustrating. read more

Most likely would never just come here again. I've been here several times and each time the employees are sooo rude it makes the whole entire experience uncomfortable. They rip you off if they do buy anything and it's just overall not worth the agony. read more

I use to love Platos but this location is employed and owned by Very Unprofessional, disrespectful, and immature examples of people who should work in retail. I was a retail manager for many years so I'm definitely not one of those to complain over nothing and I've never actually wrote a bad review, but these people were very rude and unfair. They don't deserve the 1star I was forced to give them here. Especially the little girl named Mandy. I'm certain she called me stupid and hung up the phone on me after I Left and called back to talk to owner about the mistakes I noticed on my receipt. This store should really reconsider their staffing and take some lessons on customer service. Do yourself a huge favor and Take your business elsewhere. read more

This location is awesome! 10/10 recommend! Madison is such a sweet employee! She helped find my style!

Worst customer service EVER. As soon as I walked in the door to consign some clothes the girl behind the counter rolls her eyes and tells me she can't take my bags because there is a limit on how many bags she can look through. I asked her if I could have this process done in separate transactions for her convenience, and with another exasperated eye roll she said no. I've happily consigned with many Plato's across the country and am happy to abide by any policies the store has created, but there are tactful ways to interact with customers in your store and this was so the opposite of that. She was so rude! This girl had such a bad attitude that I turned around and immediately left. To the girl at the counter- I apologize for inconveniencing you by walking through the door and for coming to shop at the business where you work. Because of you specifically, I'll never come back. read more

This place sucks. Brought in tons of clothes in great condition and had to drive half an hour to get there. I bring in my bags and they tell me they can't take clothes in a plastic bag and it has to be a tote... when I asked why this was because I used to sell to other Plato's closets with my plastic bags and I was just fine, she told me it was "just this store." That makes zero sense. Will never be giving them business again. Waste of gas and my time. read more

The selection is decent, depending on what you're looking for but the customer service at this particular location has been consistently poor. Selective greeting at the door, the young girls at the register seem reluctant to help customers and have no shame as far as bad mouthing customers after they have left. I love platos closet for the affordable clothing but the vibe is so unwelcoming I doubt I'll come back. Does stocking clothes for a living really take that much out of you? read more

Straight up stole from me. Walked in with three bags today. Got 2 back. They stole vintage cowboy boots from me and then just denied it to my face. Nothing is worse than getting stolen from. This is a zero review. read more

If I could give 0 stars I would. I took a whole bin full of name brand stuff that had never been worn. They looked at it for maybe 10 minutes if even that and then told me that my stuff was "out of date" or "had stains" which I know is a lie because I went through all the stuff I knew they wouldn't want before bringing it. The employees are rude and I would take my stuff literally to anywhere else read more

After shopping for an hour I was asked to place my $500 purse behind the counter while I tried on some pants. My purse cost more than anything in the store and they want me to hand it over to some teenage girls making $7.50 an hour? Sounds like stealing- from the staff. Very bizarre request and won't be back. read more

This store never buys any of the clothes I bring in. Everything I bring in is named brand and they are always trying to low ball you on a price. The max I walked out of there was with $8 and bag full of clothes still. Today I brought in clothes and they said they can't accept any of the items because they came in contact with smoke?? It's weird i can bring the same bag to the one in Antioch with no problems and this one it's always an issue. Nobody in my household smokes.. along with that I feel like as if I was being racial profiled because of being a Black female. The old owners were better than these new people they brought in the past years. read more

Stopped in yesterday and was pleasantly surprised by the cleanliness and overall look of the store. Associates were kind and attentive - they were wishing everyone a happy valentines day. Great selection! I would return and recommend! read more

Very nice staff, easy to find and cute clothes!!! Huge variety of items and very good prices. Would recommend to anyone who comes in or around the Nashville area. I'm on a trip visiting and I highly recommend read more

Went to the Plato's closet in Madison today to sell some clothes and make some money. Brought in two large trash bags with at least 40 items in there. All very nice and brand new or hardly used stuff. The girl took her sweet time to look through it all only to find two items that she liked. She said my stuff was too dressy and they don't accept JCREW... Those two items were the oldest and most out of style things that I owned so I was happy to get rid of them but she only gave me $5 for them! That blows! Bottom line, don't sell your stuff to this store! Despite the not so great selling experience, I did have an OK buyer's experience. I found a really cute Gap sun dress that looked really good on me for $12. This store was pretty ghetto though... Everything was no name brands and worn out stuff. I think I was lucky to walk out with 1 thing and it was a nice find, but this isn't worth the 20 minute drive for me. read more

I wish I could leave a less than one star review cause quite frankly, that is too high. The management in this establishment is horrendous. The staff is extremely rude and disrespectful. They do not abide by the guidelines of the franchise and should be embarrassed. There was a male worker who was extremely disrespectful to multiple people within the store while I was there, and even one customer who was contemplating calling the authorities on his demeaning and despicable behavior. I will never be returning and will be finding more information on this specific location to take further action. It settles my nerves to know I was obviously not the only one unimpressed by this location based on the terrible reviews already left. read more

5 + years of selling with Plato, this is the first Plato location where they didn't take any of my clothes that I brought in to sell. It's really disappointing. They claimed because I had stains and out of style. I checked through everything and no stains except for a pair of jeans that were dyed. Majority of my items were name brand: Nike, Adidas, Levi's & Ralph Lauren. Stylish shirts and modern jeans. They took nothing. So I went back to the mens section to look at the "style" they had. If you're into the homeless chic look or the worn skater park type of style then this is your place. Not only was I disappointed but also insulted. DON'T SELL HERE. read more