Rhian! Excellent customer service. We were just cruising along, minding our own business, when my daughter caught this place out of the corner of her eye! We stopped in and got excellent customer service from the beginning. Rhian (Pronounce Ryan) was extremely nice! Showed us some Michael Kors wallets and purses, and even though they closed at 9pm, they told us, to take our time and browse all we wanted! Thank you very much! 10 stars! read more

Employees are fun to talk to! Always find awesome items here for great prices!! Definitely enjoy selling my clothes here too! Any money for used clothing in s good money' ;) read more

First off the people they have working are very unprofessional and seem to just feed off of each other, i heard f*ck every 5 seconds coming from the front desk while this is supposed to be a children friendly environment. Seems like a lot of their employees don't have manners either, no "welcome in" or even an "excuse me" while walking by their fine with just shoving people in the back to move. I would recommend having a supervisor work on the floor seems how this is how they behave without one. read more

Plato's Closet is not what it used to be back when they first started. They're so picky on what they buy from you, yet they have ripped/stained/old inventory in their store. Disappointed. read more

I usually never have an bad time shopping here but I didn't want to shop here after how I was treated. These two young girls working yesterday were so rude, I hope they are both fired by the time I shop there again. Their energy stinks. I walked in with a small bag quietly, she glared at me and yelled "ITS 5-6 HOURS FOR CHECK INS" I said "ok thats cool no problem!" But why were u angry??? I said if they don't buy everything it could go to goodwill (they used to take it for u last time I donated but I guess policies have changed! I didn't know) and this girl gave me a nasty ass look "YOU HAVE TO COME BACK" ok??? yea I just meant its okay if i dont get money for everything?? And u changed ur policy thats fine but dont be mad??? Why u mad too???? She gave me a nasty look and seemed annoyed with me? 30 min later, not 5 hours later lmao she offers me 8$ for two pairs of jeans I got for probobly $14 each last fall but okay. Why did get yelled at for 8$?? I was treated so rudely as soon as I walked in. Terrible experience. read more

They have so much cute stuff! I love shopping at Plato's close. Like 90% of my closet is from there. read more

This happened a while ago but this incident rubbed me the wrong way nonetheless. I visited this store to pick up some new clothes and I was helped to the changing room by a female employee. I don't quite remember what was said but I do remember the changing room door being slammed in my face, something about me "misgendering" the employee. I've never experienced such disrespect from an employee in my life. I do hope this comment steers away any hopeful customers looking for a nice shopping experience here. read more

Very rude sales staff. Didn't offer any help in finding items and act as if they're doing the customer a Favor selling them used clothing. Staff needs some serious training in basic customer service etiquette read more

If I could give this place 0 stars I would. I took 16 items in to sell. Staff said they took my stuff to goodwill last night and the receipt said 10:08am TODAY was when they did the buy. I came in at 10:45 am to get my stuff and it was all gone for only $39 dollars. Such a scam place because I guarantee they don't take to goodwill, they sell it after not paying a dime. (Hence the ugly clothes they try to sell.) Tried to find stuff to use store credit on, but it was all trash clothing except the jeans. I won't be selling or buying here again and I will forever steer people away from going to this Plato's in Kennewick! Don't shop/sell here!!! read more

I love having a weekly shopping trip to Plato's Closet! You never know what kind of gem you will find. I sold/ got rid of majority of my closet when I moved from California to Tri-Cities, Plato's Closet is perfect for picking out tons of pieces you love, and you won't be selling an arm and leg to do it. I'm so happy Tri Cities has a shop like this..! I went in on Monday and picked out arm fulls of clothes to try on. The Lady's at the front were so friendly and helpful to me. read more

WOW! Clean, well-organized, staffed by friendly folks, you will find treasures like I did! Had been on the hunt for the perfect pair of 501s and lo and behold, they were here for $20 (retail $80+). No price-gouging here that can be seen at some other consignment/thrift outlets. Great selection all around and you can see that the staff really care about their store. Hope to return someday and find something cool once again! read more

back again to rant about how terrible this place is. boycotted them for 2 years and finally decided to try and sell again. I had brand new, never been worn clothes in there, lots of mens clothes which they always claim they need, and they only accepted for item, a Nike shirt, to offer me $2.28 for it. shouldn't have even given them a second chance. BYYYEEEEEEEEEE read more

if i could i would give 0 stars. First off i brought in a bag and my friend also brought her own bag and they wouldn't let us be separate sellers we had to combine our stuff and wouldn't tell us why. Then they took 2 hours to be done, which would normally be fine except when we got there they said they had to pass on everything... they wouldn't take anything and said "it has to be freshly washed" which everything was and they said there was a weird smell coming from the bag, to which me, my friend, and our roommate's all smelled the bag and couldn't smell anything besides the laundry soap/ clean garbage bag smell. The workers were pretty cold sounding and refused to answer any questions. They also say they take certain brands and items and then also refuse to take them. This store is and has always been a rip off i was hesitant about even trying to sell my clothes here and this was my first time selling experience and it will also be my last. read more

From here on out I will be traveling to any other platos closet store than the one in Kennewick. I have nothing against platos closet as a whole but I have many things to complain about the way this specific location is run. I have a family of 5 and have spent thousands of dollars at this store buying clothes at a discounted price, but have come to the point where I'm willing to pay full price elsewhere because I can count on the staff to actually work with me to give me the better deal rather than squeeze every penny they can out of me and leave me with as little as they possibly can. Here are only a few examples: -If I use any kind of discount that I earned I am automatically excluded from the option to return said clothing. -they push you to sell your used items, give you next to nothing for them, and if you use the cash you do receive towards a new purchase it is automatically deemed non-refundable -they darn near yell at you without a kind warning first if you don't have a mask on or if it's just below the nose If you do decide to shop here, which I advise against, make sure you get what they say to you in writing or they won't honor their word as far as discounts received or your ability to get back the money that should rightfully belong to you. Not to mention their whole "going bagless" thing is completely ridiculous. What am I supposed to do when I buy 40 items of clothing and have to carry them all out individually with my purse, children and whatever else I already have to carry with me. Their dressing rooms have poor lighting as well, I always leave feeling like a used garbage bag. platos in kennewick, if you read this, do better read more

When I went inside Platos Closet I was greeted with an unpleasant aroma, as I walk in to explore the store I noticed the employees were not so customer friendly and I felt extremely unwelcome, then I proceeded to use the restroom and it was the most disgusting restroom ever I would rather use a gas station restroom than Plato's Closet Restroom. If I could give this a zero star I would. read more

Do not sell to them, they are LOWBALLERS. I offered them many pieces of clothing and shoes in excellent condition, I want to say almost new "brand items" & they came back offering me no more than $2-$3 for each piece, when they literally flip around and sell your stuff at their store for $20-$50... Haha! of course I REJECTED their offer. If they keep it up they will run out of business and SOON!!! Don't waste your time..Sell your stuff on facebook, craigslist or offer up people, you'l get wayyyyy more for your stuff. They DO NOT deserve 1star. RIP OFFS! read more

I went shopping for a friend of mine today to find her a dress for her mom's funeral tomorrow. They had a the perfect dress but it was on a mannequin. They don't sell those close til Saturdays. We spent 4 hours trying to find a dress somewhere else and came up with nothing. I went back to Platos and asked if they would make an exception since it was for a funeral. They said only if she came in and tried it on. If she had time to do that I wouldn't have been looking for her. The people working there obviously haven't experienced what it's like to lose someone as important to them as a mother. I am very appalled how insensitive they were to the situation. I won't be shopping there anymore. Disgusted and appalled, Lorie Miller read more

This was a very dirty and smelly environment. Clothes had a horrible odor to them. Most of what we found had holes too. Staff was rude and very passively aggressive. We will not be returning. Had to put one star since you can not post less. read more

I didn't appreciate the worker that approached me and the tone they used to me while I was walking through the store, it was not welcoming at all. read more

Honestly I'm disappointed to say the least. I had friends who shopped here and had a lot of good things to say, so I went in and right away the vibes were bad. I was shopping forever bc the layout is a maze and even had to use the bathroom I was there for so long. When I went to use the toilet, there were brown stains on the seat. It was shit. Unacceptable. read more

This store is clean, bright, and well organized. The racks are arranged by size first, then color. The sizes are very clearly labeled and the clothes are in their proper place. Everything is clean and the store smells fresh. The selection of shirts and pants is good, and there is also a nice array of scarves. Prices are decent here for for the cleanliness and quality. My husband got a brand new expensive men's jacket for $14.00 with the original tag still on it! I was a bit unsure about stopping as my previous visit to the Hillsboro, Oregon store, was a disappointment. The staff here cares about their store and it's obvious. Staff was friendly and courteous. They even went out of their way to find a better pair of sunglasses I wanted to buy, that were the same as ones I had found with a small scratch on it. This store will now be a weekly stop for us. Surprisingly good store! read more

Great idea; poor execution. The clothes, especially the "designer" jeans, have all been washed and shrunk. I brought in some jeans from anthropology, which they 'passed' on, but they took my trashy old navy skirt an target flats... Leaving my alfani heels, lucky jeans, and American Eagle sweaters? Ha! If anyone wants what I listed, come & get it. Obviously, these brands aren't what they'd call designer. I won't be returning. read more

I've gone here plenty of times and spent plenty of money. Never have I shopped somewhere and I've tried to return or even exchange my items that clearly I can't wear or just want to give back and not only could they not except them because the " tags " weren't on they gave me back 5$ and some change. I'm not one to complain or leave negative reviews but this trip experience was enough for me not to go back and it's disappointing I like the store but I don't want to ever feel robbed like I have today read more

Serious waste of time. I took in clothes from name brands that still had tags on them and they offered me $2 for one dress. They post all the time on social media about how they need clothes and how easy it is. Told me to come back in "30 minutes" three times before my clothes were done and they wanted one thing. Not wasting my time here again. read more

First time at Plato's Closet selling or buying, the girls at the front desk were efficient and informative. Brought in a large storage bag full of clothes and they sorted through quickly! I'd say 10 minutes tops, and we were at least third in line. Only a few items were accepted and I made more than I expected. Employees here seem young and on-trend. Only visited to sell, but I'm sure they'd have great recommendations for a potential customer. Very selective picking and they even have a cute whiteboard with ISO list! read more

Love platos closet! I have a hard time paying full price for brand new clothes being a. Mom of two, but I love that I can come get an affordable cute outfit for any occasion! And the staff is also always so welcoming And helpful! read more

If you're not familiar with the art of selling your clothes, then here's the low-down: First, I suggest that you try selling your clothes at Buffalo Exchange. Whatever is leftover from your trip, then second, try selling at Plato's Closet. I'm not saying take absolute junk here, but it's more likely that they'll buy what's left. I actually thought what I brought in here was crap, but according to the girl that was buying my things, they were in good condition. But, I have high standards for my clothes. The purchase process is really easy and if you have pretty good style, I guarentee you'll make a good buck here. read more

I'm gonna be straight up honest rn and say this place is DISGUSTING. i only went to this establishment to take a nice calm piss but as i walked into the restroom, that bathroom smelled so bad i walked out the store and never looked back. omm read more

The best prices I've found for clothes I'll actually wear. Way better than any other second hand store in the Tri-Cities!

I think plato's closet is so cute but the only 2 things i will say is.. 1. i think they need to leave ppl alone like maybe i don't want ur help every second and it's not very private like they just stand there watching and it's kinda intimidating. 2. they are tryna go clean or save the earth or whatever and we had to carry all our clothes out without a bag. but overall i love the place because they have lots of cute, good quality, name brand, and cheap clothes and shoes. read more

As a single mama, working 2 jobs, and going to school, this place has saved me for real. Amazing prices for great clothing. They have a ton of variety, and I always find something great. When it comes to selling my clothes, they're very quick and professional about it, making you fee comfortable whether you want to continue to sell them or not. Also, everyone's always very kind. Great atmosphere! read more

Y'know, for the past couple years, I've friggin' dreamed of becoming a Plato's Closet franchisee. Unfortunately, Gabriella Montez reminds me that, "dreams were meant for sleeping." Therefore, "One of these days, Alice, one of these days. P-P-P-POWERBALL, BABY! Plato's Closet is mostly overabundant in women's clothes. I feel Socrates must've influenced the young lad into cross-dressing or some sort? In any case, my boy Plato has a good taste in clothes and fashion. You ladies are overly spoiled here, seriously. I wouldn't doubt you'll find what you're lookin' for and be flattered later that evening by the dreamiest singer. Singing, "Hey girl, your boardwalk dress looks so fine. What's your sign?" read more

Kylee the sales associate was so wonderful professional and courteous. She showed top level customer service to me and my mom and made my shopping there very pleasurable. The store is also very organized neat and clean and has a great selection. read more

Selling clothes is a waste of time. I had brand new seven jeans that were worn maybe 10 times, and they didn't take them. I've taken everything under the sun there and they've maybe taken 2 articles of clothing. It just doesn't make sense to me. They're all nice too btw, but the process is a waste of my time every time. read more

They have a large selection and decent pricing. Selling clothes is easy- just bring in a picture ID and your clothes, and they'll either look through them while you shop or you can come back and pick them up before closing. They are inconsistent on what they take, but it depends on the current season/styles/stock on hand so it makes sense. Definitely worth a shot if you're looking for a unique piece or any staple items for your wardrobe. read more

Plato's Closet - Thrift Stores Near Me - Kennewick, Washington

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Clothes are cute and reasonably priced but check for damaged items. The return policy is 7 days and twice now I've come home with clothes that have holes. Don't waste your time selling items here, they usually only buy from their friends. I brought brand new American Eagle jeans with the tags still on, and they said they were not current... A girl who came in at the same time (who obviously knew the employees based on their interactions) also brought clothing. I overheard the employees saying "we'll buy most of them, don't worry". without even looking at the items. As I sat there waiting for them to look at my clothes, I heard the employees talking bad about a customer that just left the store. They talked about how annoying her child was as well as how annoying all kids are. This was pretty offensive considering I was there with my young child. I decided to put back the shoes I intended to buy. I will never shop at Platos again read more

Brought in a bag full of clothes 3 brand new pairs of jeans and 2 new t-shirts and they didn't take them! For what reason idk but this place is stupid I went in and the lady was laughing and was asking if another person was around to talk to me she's a dumb bitch and she doesn't deserve her job if she's gonna be joking around with customers! read more

Always a great variety to choose from . Great prices compared to other thrift stores and retail stores! I love the events and posts as well! read more

I had some tank tops and jeans and khakis to sell. They took my tank tops but not the jeans and khakis. The jeans and khakis were brand new wore only a few times as I had family visiting from overseas and did not need to bring those home. The jeans were from Aeropostale and khakis are from Old Navy. The girl told me they wouldn't take the pants because they were "old", "not in style" and some other thing which makes no sense. Looking at the jeans they have on the rack some had holes in them and some looked like the ones I brought. I don't know if she was lazy to work or just didn't want to entertain me. I didn't want to argue with her to make a scene or anything so I left it at that. Also after dropping off the clothes she told me to come back in 10 to 20 mins but just be back in 10 mins. So I came back in 10 mins and the clothes were still sitting at the same spot where she left it, Mind you I only had less than 10 pieces of clothing. In the end I waited for over an hour for her to tell me the above. They say they take most styles but I don't understand what makes the people working there "fashion stylists." read more

I've had a similar experience to Yvonne. Let me add that after they refused to pay for my new/in-style clothing, they encouraged me to "donate" it. Psh. Why would I donate it to them? I don't know about you guys, but I would rather not "donate" to a company that will mark up the clothing to prices you can find at the store (for brand new clothes) during a good sale, only to line their greedy pockets. I'd rather donate to Goodwill and see the money go to a better cause. read more