Maranda was amazing. Very helpful and efficient with helping me! Would sell and shop here again!

This is my second time coming to this store to sell my items. I brought in 3 bags of clothes around 7:30, it took about an hour for my items to be ready. For them to tell me none of items were approved. I'm not upset over my items not being approved, but for the fact that my items were NOT even looked into. My bags were the same as when I walked in and dropped them off. Im sure it was because they closed at 9 and they were in a hurry, but that is no excuse. The ladies up in front could have suggested me coming tomorrow morning. I'm just very disappointed in the lack Of customer and not being taken seriously:/ read more

Customer service was very disappointing. Young ladies in the store were unkind and barely acknowledged me. This was my first time coming in to sell items. I brought my new and gently used clothes into the store neatly packed. The items returned to me were thrown into boxes/basket in heaps and balls with the clothes mixed in with my shoes - which were separated when I brought them in. Overall it was a very unpleasant experience and not only will I not sell to them again, but I will not visit the store again. read more

They're charging more for bags than I retailer is selling them new. They also store all of their bags on metal cables so that you can't walk off with them but they end up damaging all of the bags they're charging you $200 for. In fact, they have a Michael Kors here that you can buy brand new on the Michael Kors website for $127 but they're selling it for $200 used. read more

Plato's Closet - This bag is NEW on the Michael Kors website for $127 and they're selling a used one they probably paid $15 for for $200. - Used, Vintage & Consignment Near Me - Arlington, Texas

Compared to Uptown Cheapskate, this place has a lot of work to do. A lot of outdated and worn clothes. I was looking for leggings or summer tops and couldn't find anything read more

Would not recommend shopping or selling. Multiple associates had a very bad attitude and poor word choices. My buy took over an hour, I went to check out and it took over 15 minutes to check out and male associate mason slammed each of my items on the counter after scanning before mentioning anything about my offer then seemed to lose my bin of clothing and was searching around for it. After I paid I wasn't given a receipt or bag until I asked for it and when doing so I received a very rude response on how he was "gonna put it in a bag in a second" Overall would not recommend. read more

Hello, went to this store June 5/2024, entering the store someone run out screaming and apparently stole something alarms going on, etc. I was looking for some shoes very disorganized because sizes are everywhere gone to asked for assistance and the guy (mason) told me there's nothing here like for you; you are old this is a teenager's store??????? I wanted to leave at the moment. Found some shoes and looked everywhere in the store for some chairs, asked Sophia she went to an office to get a chair put it in there, try the shoes got 2 pairs. went to pay long line waited for like 5 or more minutes, Mason come to another register and said I will help the next person? first thing out of his mouth "I'm shocked you found something for your age" WTH... I pay he didn't take the sensors from anything, so have to come back and when he took the sensors out, he left the items out of the bag and said you are good to go, so I have to add my items to the bag by myself and left. what kind of society we live, I'm sure he has a mother, he is not customer friendly for this or any store, he needs some hygiene and to be groomed up to a basic standard, but at this point is questionable what are the standards anymore!! WILL NEVER GO BACK HERE read more

Plato's Closet - Used, Vintage & Consignment Near Me - Arlington, Texas

Worst place ever, people are rude. I went to sell some things, and when I went back for my offer they said that they could not buy anything, when I said is it because it's not teenagers style or slutty enough they rudely said Yes it is. Well sorry but I don't like to show off my body read more

I had about 4 bags of clothes , all folded, most bought within the last 2-3 years, some never worn they only took two pack of socks. The clothes were all crammed back into the bags, not folded at all when I had worked for about 2 hours getting it all nice, ironed, and folded. When I complained to the manager, she just looked at me and smiled and said, "I'm sorry, have a nice night". Never going back. RUDE. read more

Staff was rude, unwelcoming. I took two big ikea bags and I kid you not...I walked to my car and sat there for all of 3-5 mins and they sent me a notification that it was complete. There's no way they looked at all the clothes. I think they took like 3 items. Waste of time. read more

Process to sell was easy! I checked in at 2 and they reviewed three large trash bags of clothes and I got a decent amount back for them! Better than trying to sell it individually online or letting it sit in my closet collecting dust!! Will be back! Took about 30-40 minutes for them to review and send me a text back. read more

This place is ridiculous. Horrible customer service. I brought to sell 3 name brand pairs of shoes and an overflowing basket of clothes and all they wanted to keep were 1 pair of shoes for $5. I asked if I could donate the rest and the woman looked super annoyed that I asked. She handed me a trash bag and said to do it myself. No one said hi, bye, or thank you. If you hate your job that much, quit. Simple as that. read more

Super rude employees. Don't go here, they'll make you feel wrong for bringing in your clothes because they're lazy and don't want to go through them. read more

They never take anything I have, and my items are a lot more fashionable than half the store. Going here to sell clothes is a waste, and the items they have for purchase look very old. read more

Really....where's the no stars. Where to start...unprofessional children who are arrogant and have forgotten they work at a step up thrift shop. No greeting and gives high school mean girl vibes. Clothes are tacky and overpriced. Seems if they wouldn't know style if they were slapped with it...do yourself a favor miss it completely read more

They do not by from African American this is the 2nd time that my teen daughter has tried to sale to them at first I thought it was me but no they do not buy form people of colored. She tried to dale 7 barely worn polo shirts. Tommy Shirts and new jackets that I had purchased last year. I asked the manger what's was wrong with her items she said nothing. I mean it was several items that she had from PAC Sun they didn't buy those either. So basically we are good enough to buy form there but not sale . She will not shop there nor try to sale anything again. I think I might have my husband to just open me a resale shop that's fair and that anyone could sale and purchase from. read more

A waste of your time. This is the second time I've gone to sell clothes, and was ripped off. This time the explanation was because they don't take certain brands anymore, out of season, blah. I have Old Navy, Gap, Forever 21, H&M. The stuff I provided is in way better condition than the stuff they have in the store. Don't even bother wasting your time. read more

Worst staff ever! I'm getting to the point where I rather donate to goodwill then to deal with the staffs attitude. I've worked retail before your supposed to help customers be welcoming with a smile instead of receiving a dreadful "hey welcome to Platos closet (here's another customer that we don't want)" type of thing. Not to mention the wait is ridiculous. The girl with faded blue/green hair is very rude! The few times I've gone I usually see her laughing at what people donate and getting the other girls to come look. Not profesional at all. You have a better chance of returning your stuff at Walmart with a lost receipt then selling your stuff here! read more

Allison is Very very very rude staff !! She looks like she is on drugs heavy! May have a chemical dependency but I'm not an expert. She Will not even look at your items and yelled at us they don't buy after 8pm , when it was only 7:30pm. She wouldn't give us her last name to report her to corporate either. She was more focused on clocking out and going home at 9pm!! She literally yelled like a hyena just because I walked in with 2 pants at an inconvenient time for her. read more

I have been to several Plato's Closet and Uptown Cheapskate locations in DFW. I usually commit to driving several miles when I need to sell a closet clean out. I have to say that this is the cleanest, most organized, and most friendly location of them all. I drove 46 miles to sell my clothes here because it is that much more of a pleasant experience! read more

If I could do 0 stars I would. I came in yesterday to sell my clothes. They tell me they can only take 2 of my clothes and gave me $2.55 because the others were "torn" and "out of style". Whatever. I bought a pair of leggings and went to wash them today and I took the price tag off then noticed the security tag was still on. I tried to take it off myself but it ended up breaking and tearing the leggings. I go to return it and the lady tells me the price tag is supposed to be attached and I should've just came up there and they would've taken the tag off for me. I only went up there to get my money back otherwise I would not have gone. I shouldn't have had to go up there at all because they should've removed the tag in the first place. I do not recommend this place. Take your clothes to H&M. They give you coupons and they're prices are actually worth paying for what you will get. read more

Honestly one of the lower Plato's closets I've been to. All Plato's closets only by stuff that is last season, or this season or something. This one has jeans from like 2004. All pretty bad jeans. Shirts are dingy and worn out. I took clothes in that still had the tags, shirts I had worn probably 2 times, and nice jackets. All stuff I had recently bought and turned out to not like. The only thing they took was a pair of 3 year old garage jeans. So claiming that you only buy stuff that's in season or whatever is bulls***. read more

Um, I went to sell some of my gently used clothes and they only took the stuff I thought they wouldn't take which I was going to give the salvation army...... I was gonna shop around but after I saw what they took I just left... read more

This store is fantastic! I loved going to Ross because of the prices and good quality but then I heard of this store. Even better clothes and much cheaper prices! I went for my first time, I got 7 items for only $46!! How crazy is that?! I could've only got like 3-4 things at Ross for $46. I love this store! I come here more often. They never fail to disappoint me. Especially because they have so much cute pants and if you like baggy mom jeans then you're going to most definitely want to come here! read more

I honestly wish there was a way I could go back in time and erase the fact that I even stepped into this Platos Closet. The moment I stepped in, the associates were not welcoming at all and the staff was incompetent and rude. I wish I got the employees name because I was so unsatisfied when she checked me out. I didn't get to hear my reason because she spoke way too fast and she looked like she was so annoyed and unhappy. I witnessed an older lady asking for the restroom two to three times and none of the employees even acknowledged her or looked up from what they were doing. Talk about putting the customer first. As a fellow retail worker customer service is always a huge factor in a good shopping environment and I did not get this from the Arlington location. I wish I took the hour drive to drive up to the Mckiney location rather then waste my time at the Arlington location. read more

Okay, so if you have a TV you have probably seen the ad for this place, they are everywhere all over the country. This particular place can get a little crowded very quickly. Honestly, the clothes they sale here aren't my style, they but/sell a lot of Hollister, Abercrombie, Old Navy, S.O., Express jeans, a few pair of Sevens jeans, a lot of pants from the Gap, Angels and Mudd. It's definitely catered to a younger crowd. You don't get a whole lot of money for selling your clothes, but that's pretty standard. They never tell you the proper amount of time it will take for an appraisal. Several times they have told me 20 minutes max and an hour later I find myself still waiting and then just leaving and coming back before they close. They workers can be very rude. There are seldom times I appreciate being talked down to (in fact I would say none). And at a place like Plato's Closet? This isn't some fancy, upturned nose kind of place. The good side is they only buy clothes that are in really good condition, so if you like those kind of brands it's worth checking out. But don't expect anything unique. read more

Not customer friendly at all! They don't have shopping carts & neither will they let you use their restroom. This is why Uptown Cheapskate is so much better. They have those small carts & baskets and ALWAYS let you use their restroom. read more

Yay! I'm a fan. Not because they bought all my clothes or that they offered me hundreds of dollars for my clothes. They didn't. Most of what I wear is mature clothes and not teenagers clothing. So I hadn't expected to sell much. Still I thought I'd give it a try. They greeted me with a cheerful tone of voice and a smile on their faces, gracefully took my clothes to give me estimates, and gave me my offer within 10 minutes. I was offered a mere $9.80 for 3 of my brand new items. I thought I'd give em away instead and declined. But I understood why. I had got a chance to look around the store while I waited for my quote. The store was very well organized and I could see tons of very cute clothes for TEENS for $10 or less (So they couldn't possibly pay me any more than $3-4 per item.) They had party dresses, casual dresses, jeans, pants, heels, sweatshirts and such that I could tell today's youngsters would wear. I found many brand new clothes with tags on as well as some not so new clothes. But they were all of similar designs. This store is targeted towards the youth(teens/tweens) most of whom rely on allowances or paycheck from part-time jobs. These kids like to own variety of different outfits to wear to school/college, and don't have a lot to spend so they have to keep the prices low. So please don't go in expecting to be paid a lot for the clothes, nor expect them to buy them all. At the end of the day, they have to be able to sell what they buy too. Will I go there again? Probably not. Definitely not for selling. But can I see a younger person having a great experience? absolutely! read more

Not worth. The manager or the head woman there has an attitude, and it's even worse when its busy. I don't know how Plato's works on deciding which clothes to buy or sell but all the clothes I had were in top condition, worn once-twice the most. And they only accepted one of my tops, and sold it to me for $2. Definitely a waste of time and gas to go here. You wait an hour or more for nothing. You're better off selling on online platforms like Vinted or Mercari. However, if you're only going there to shop, thats when its worth. read more

Staff was too lazy to even check clothes that ypu want to sell. Only 1 bag was open. Then other was still seal. If you don't want to work please inform before your customer leaving the store. Not after 30 mins and tell them to come and take it all back. What a waste of time. read more

2nd time visiting this place, and I hate it! Today I came in to sell my clothes and I had 3 bags full of clothes and they rejected EVERYTHING and while waiting I walked around and saw similar items being sold but my items were not "in style or in size" even though I had a bunch of new t shirts. The person ahead of me had women style shirts ( they don't accept those according to the buyer) but ALL HER ITEMS WERE CHOSEN. The hoodies I brought in were rejected as well.. Even though the women ahead had very worn out hoodies. This makes me wonder.. Their standards are based on personal view. I will NEVER be returning. :) read more

This place is a joke. The clothes on their racks are heavily worn yet they won't buy clothes with the tags still on because of "wear and tear" read more

Will never buy or sell at this store ever again. A lot of the clothing is out of style, the shoes are very worn, a lot of the men's clothing is faded. We took a tub of stuff to sell and before even looking through the tub, they said we can't buy stuff from you because it is formal wear. I'm told them that yes there were a couple suits on top but everything underneath was jeans, sweaters and t shirts. So they stated it would be about 5-15 minutes, we waited about 45 minutes and were never informed when they were done so we went over to the desk and they didn't even remember us... they thought we were buying stuff. After waiting all of that time, they had picked 2 pieces and gave us $5. Needless to say, we won't be returning, it's a small cramped store and the service is terrible. read more

Don't waste your time. Go to the location in Cedar Hill lol, they'll give take more. I came in with 5 pairs of Nike shorts and they took 3 for a grand total of $12. These shorts are $30, and I've hardly worn any of them. read more

They were super rude. Also, they offered me $26 for two pairs of guess boots and another couple of items. They also said they were going to text me when they were ready and they never did...so I was sitting in my car waiting because the girl said it was only going to be twenty minutes. Uptown Cheapskate is the way to do. They give you more for your items and are really nice. read more

I would like to rate this place a zero. Like everyone else says, Don't waste your time! Just a bunch of teens that don't know what they're doing. Brand new clothes and shoes that have never been worn or rejected while outdated and worn clothing and shoes are all over the store. This place really needs to get some new management! read more

This one seems highly unorganized, and the staff isn't that friendly. The one in cedar hill is way better. They have a friendly staff and stuff in better condition. I've found quite a few Kate spade and michael kors bags brand new from following them on Instagram, they even allow you to Hold something if you see something you want on IG. read more

The girl that viewed my items gave off hater vibes and she was lazy ..like she didn't want to take anything to begin with , I took in a Big tub of stuff , ofcourse I wasn't expecting all of it to be bought , but most of the things were name brands , wasn't worn at all and some lightly Worn . she took nothing saying that my stuff was out of style when in reality all items I brought in looked super up to date than the thrifty things they had sitting in there collecting dust , they were selling some old dusty looking boots and shoes , no brand , but she didn't want to take a pair of nice coach heels I had tossed in , she was just peddy . read more

Horrible location. I had an entire bag full of clothes and they didn't accept anything at all. At least 30 items. Some I had never worn. They called me back 2 hours later just to give everything back. DO NOT COME HERE AND WASTE YOUR TIME. read more

Plato's Closet - I had a bag THIS full of clothes and they called me back 2 hours later to say they couldn't accept anything at all. - Used, Vintage & Consignment Near Me - Arlington, Texas

I have tried going to this particular location on a few different occasions and have left unsatisfied every single time. I tend to get bored with my clothes rather quickly, and like the idea of being able to sell barely used items in order to purchase something else. They hardly ever buy back any of my clothes (which are NOT out of date or damaged at all - and look much better than anything they have on the rack), and the staff is generally unfriendly, uninterested, and usually gossiping about fellow coworkers or customers behind the counter. After a few failed attempts, I won't be going back here. Waste of time. read more