2 hour 45 minute wait so far and still waiting...horrible horrible service and dispatch. I would give zero stars

Clearly I am not the only one who is unimpressed with this company. I called my insurance company for roadside assistance for a tow and they sent Platinum Towing. I called at 3pm with a promise they would be there within an hour. At 4pm, at the exact ETA I was told in a text message, I called the company. The rep told me it would be another 30 minutes! I told her I was 41 weeks pregnant with a 2 and a half year old in the car and was really stressed out about the wait. She told me she would try for someone to be there in 16-17 minutes. I waited for 16-17 minutes and called back and was told it would be another 20! At this point it's been almost 2 hours and I've been waiting in a car incredibly pregnant with a cranky toddler. It was just awful. After 10 more minutes I gave up and called my husband to come get me and have to figure the car out later. I've been having contractions and was in fear of going into serious labor in my broken down car! I think what happened is no one was really dispatched until I called the hour AFTER I was promised! Not to mention it was pouring down rain and I constantly had to go to a porte-potty a good few blocks away while waiting. What a mess! read more

Called a tow truck through my roadside assistance. This company was scheduled to come and pick up my car. Luckily my roadside offers live feed GPS so I was able to keep track of when they would be nearby. An hour past the estimated pick up time, I checked the feed and saw they were 15 minutes out. Waiting by by car, watching the feed, they proceeded to sit at the bottom of my neighborhood for half an hour. I tried calling the number I was given with no answer. About 15 minutes later, a representative called me and said because I wouldn't answer my phone, the cancelled my ticket, and now their drivers are backed up and can't come back. I explained I have had my phone the whole time and received no calls, she said "Oh, well it seems like you don't have service, I'll write that down on the ticket so they know why it got cancelled." I stated again that my service is just fine, I am at my house, and I was cut off as the woman on the phone started acting like I was cutting out. She then just said, "Mam you don't have service, so I'm cancelling this ticket and you can call your roadside service back and book another one." She then hung up. Called back a few times with no answer. read more

In February one of their trucks hit my car while leaving an alley way in my neighborhood. It was around 11 oclock at night. Thankfully two of my neighbors were around to witness. They stopped the driver and forced him to write a note and leave a phone number. Upon calling the number, I never received a call back, so I tracked down the business' official number. In speaking with the owner she refused to believe me. So I filed a complaint with insurance, with my neighbor as witness. He even took photos of the incident. Three months later, Platinum Towing has refused to rectify the damage their driver caused. If you're looking for a tow truck company, do not hire them out of respect for other drivers and your neighbors. These people are not only rude, but unprofessional. Do not hire these people under any circumstance. If your insurance company suggest them to tow your car, ask for another tow company. My neighbor also told me their driver seemed to be too impaired to drive in the first place. Platinum Towing, I hope you're reading this. I hope you feel shame for your inaction. read more

I called at 11:35 am. First they said they would get my car at 1:04, which means I would have to wait 1.5 hours for the truck to arrive (I'm stuck with a dead battery in Bryant while running an errand). After many repeated calls they kept saying another 25 mins, another 30 mins (you get the picture). It's now 2:10 am and they just said another 35 minutes. They are polite, but apparently don't know how to make/keep appointments. read more

Called for a tow, needing a flatbed due to 2 flat tires, at 11 am. It took 2 hours and they sent the wrong truck! They said the next truck would be out in about an hour. I called back after an hour and they said it would be about another hour. Ok, another hour passes and another phone call: they canceled the truck without telling me! Horrible company! Finally got a tow with another company and the driver told me he has heard of Platinum's bad service. He was upset, because when one tow truck company is bad, it colors the view of all tow truck companies. DO NOT USE Platinum Towing. And if you use AAA (or other middle man), ask them not to use Platinum either. read more

I understand how a negative review can impact a business, and don't like to do this unless fully justified. In this case, it is fully justified. I've had two towing experiences with this company that were absolute nightmares. The first time my car broke down in the dead of winter in a community far from home. What I didn't know at the time was apparently normative for this company (and as others have stated). They promise you an hour, and then they keep extending it, and extending it, and extending it. Five hours later with my bones so cold I barely talk, they said the truck was a mile away getting gas and would be there in 15 minutes. Half an hour goes by and no truck, and when I called again to find out where it went, they said the driver had been diverted to another job and they had assigned me to a different towing company, with another hour wait for them to show up. Are they fricking kidding??!!! At that point, in complete disgust and physical misery, I cancelled the tow, called an Uber to get home and came back the next day to resolve. The second run in with this company just occurred a few days ago. Progressive (again) assigned Platinum Towing to my disabled vehicle, and again the same MO. This time was worse because my car died at the end of a freeway exit in a wooded area with no services, as in no businesses, no homes - nothing. 1 1/2- 2 hours was promised, and the extensions just continued. And the phone calls continued with promised call backs from a supervisor (that never materialized). From my original call at 10:00 am, the truck finally showed up at 3 pm - another five hour ordeal. As a diabetic with no food or water in my car, I was starting to experience some medical problems at the end of this ordeal. Did someone say, "Lawsuit"? Having worked in the insurance business for 35 years, this is by far the worst company I have ever seen, and why Progressive continues to refer them to their WA customers, I have no idea (don't they read Yelp?). Don't walk, but run away from this company as fast as you can. I will never use them again, and drop my towing coverage if Progressive insists that we do. Platinum they are not. Tin is still far too generous. How about Cardboard Towing? Ah, now that seems a much better fit. read more

This company is a joke. 10/18/2017 I have called dispatcher and was told that driver will arrive in 45 -60 min, no way that driver finally arrived in 4 hrs., after several phone call and useless conversation. Will never call them again and will not recommend to anyone else. read more

Much like MOST of the reviews here PLATINUM TOWING MISSED THEIR ESTIMATES REPEATEDLY. I have had to call for jumpstarts more than a few times. Each time was less than an hour. This time, I had hot food from a restaurant (~$40 worth) and was taking it home to visiting family. I had to stop at the grocery store for a little add-on to the meal and when I came out... my car wouldn't start. No big deal. I called roadside assistance, like always. My insurance company contracted to Platinum Towing. I got a text message showing an hour and 15 minutes. It was longer than I wanted to wait, but I figured they must be busy at 6pm on a Sunday. An hour and a half later, with no word from Platinum Towing, my insurance company reached out to find out why I haven't acknowledged completed service. I called Platinum Towing to check on progress and I was greeted by a snarky young woman who explained that they have to take care of everyone in the order received. I understood that... but they missed their ETA by 15 minutes without an update. I asked how much longer it would be. She said about 30 minutes. I simply said "okay I'll be waiting". After waiting another 45 minutes... near-freezing, rainy, cold weather... over two hours... I finally got out of my car and asked other shoppers for a jump start. $40 and THREE MINUTES later my car was running again... and still no word from Platinum Towing. I called my insurance company and told them about my experience. I also told them to look at the Yelp entries here. They did. It looks like Platinum Towing is going to see the results of treating so many people so poorly. In another few weeks Platinum Towing will see itself much less busy... and much better able to handle their workload. read more

Absolutely terrible. Please don't let the fake 5 star reviews fool you guys. I had the EXACT same experience as the person before me who left a 1star review. My insurance company called them. They told me it would be an hour. After an hour and a half I called they said it would be 20 min the driver got caught up in a different call. Called after an hour of that got the exact same story. Saying it would be another 20 min because the drive got " busy " again. I don't believe anything they say at this point. Please don't wast your time with these guys because that's exactly what it is. A waste of yalls time. Hire a different tow company or do what me and my buddies did and just go get a tow dolly and tow it yourself if you have the means too. read more

I have a 2016 Premium Escalade (fully Loaded) with 28,057k miles and zero damage which was damaged by Platinum Towing on Mothers day and they refuse to pay for the damages which are now about $6,498.60 and climbing. My car is sitting at the Dealership awaiting who will pay for the damages. I had a Decreased Power notification on my dash display when I started the car to go home (ended up being a bad fuel sensor covered by warranty) on May 12, 2019. I was in Seattle at Massage Envy and tried to leave about 6:30pm which the car was not powered properly to drive home. I used my Onstar services to get a tow from Seattle to the Bellevue Dealership for repair which was about a half hour drive. OnStar's first dispatch for towing was with Benchmark Towing. Benchmark cancelled the tow for some unknown reason and Onstar never let us know. We called Onstar and they dispatched another tow company who also called Onstar to cancel. I had to cancel my mothers day dinner at this point. Again, Onstar never called us to tell us they cancelled, we had to call to find out . Then we Called Onstar again, they Sent Platinum Towing. Kenji J from Platnium called me to tell me the last tow he dropped off damaged his truck so he had to fix it before he came to me. The 3rd dispatch, Platinum Towing, finally showed up 6 hours after my first call thru OnStar. Platinum Towing, Kenji J came with his truck and a dolly at 12:05am on Monday, May 13th. I was so tired, handed him the keys and instructions from the dealership then I went home in the loaner car that the dealership brought to me. Kenji from Platinum Towing was with his wife and said he would take care of the car and get it to Cadillac of Bellevue. The next day, I got a call from the dealership asking me how the damage happened to the back end and the flat spot on the tire on the car. OMG!!!! I had absolutely 00000, NO, NONE, Zero damage to my Escalade. I called KJ, the guy who towed the car (I had his cell number because he called me to say he was on his way) and asked what happened. He stated "the car fell off the dolly, I was on the freeway and noticed sparks and weaving of the Escalade and had to pull over then wait for someone to come get the car" he also stated "I was in the middle lane when it happened and cars were honking at me, it took me a few to pull off the road". Why did no one call me to tell me this happened? I filed a complaint with OnStar who told me in their notes it states only tow with flat bed, No Dolly. I called Layla from Platinum Towing per KJ instruction to have the damages paid for. KJ apologized for the damages and said the tire popped which he had no control over. Layla has never called me back after many calls and voice mails. I called Onstar to tell them what happened and to ask them why they dispatched a Tow company that has so many complaints with the BBB. I asked Onstar if Platinum has insurance, do you know about the complaints against them and WHY did you send them to ME. The person on the phone From Onstar told me that they are global including Canada (really ~ Canada is part of Global) and have too many tow companies to check everyone. This is Horrible ~ and to think I pay $35 per month to have the Onstar Service. After I explained my situation to OnStar, I was asked if I wanted to file a complaint, I said of Course. Then the Onstar person told me that they specifically stated in the instruction to have a flatbed tow and NO dolly due to the value of the Escalade (70k Vehicle!). Onstar also told me that they are a 3rd party dispatcher and have no liability as a result of any damage from a tow company. The damages so far have climbed up to $6,498.60 which does not include checking on the driveline area for any damages. Both rear rims are damaged, trim is damaged, rear panel is scrapped up from the straps hitting, under the back of the car has damages and now the door on the right side passenger is tweaked and so on. I have 2 pages of detailed damage from the tow. Allstate insurance is with OnStar and they have been communicating between the dealer and Platinum towing. I have only talked to the Dealership so far and it's 5 days later. My car has never been in an accident or had any damages prior to Platinum towing. Platinum called the dealership and informed them that they will only pay to replace the tire and that is it. They are now saying all the other back end damages are not from them and that the car never fell off of the dolly. Something does not make any sense. If the Escalade never fell off as the tow truck driver said, then how would the tire have a 7 inch flat section like it was drug at a stationary position? Why was the body of my car tweaked and a door is off center and so on. It looks like I may need to seek an attorney to help me at this point. read more

Worst service ever. They will not show up anytime near when they say they will, if at all. And they'll lie to you the whole time about "being there in 15 minutes". Hours late! Not that these reviews matter as this is a tow company with an insurance company contract. So your terrible insurance company will be sending them prior to you ever reading this review or any of the other terrible reviews. read more

Do not use this service. Suburu roadside assistance called them to change my flat tire. They were supposed to come within an hour. I called about thirty minutes in to see when they were coming. I was told they were finishing up with a customer and then he was coming to me. Forty minutes later I called again and was told he was jump starting a car and would be right over. After 75 minutes I received another text that now my wait time was 44 more minutes. I called saying I was supposed to be next and what was going on? He said they were very busy and would come when they could. I got a call about two hours in, but by then i got the tire fixed. I still don't know if they were actually coming. Reading reviews here, it appears that this is the way they do business. Give you a time of arrival, postpone it, then postpone it again. So, never, ever use this service. read more

I called Roadside Assistance at 6 and got an ETA for 7:09. I called to follow-up at 7:09 to find out they are 15 minutes out. The wait is just way too long. If dispatch connects you to this company ask for another one. read more

Omg they are the worst towing company I have ever came across they don't care if you have to jump start your car. They never showed up or care to contact us. read more

Nissan roadside assistance got these guys, they are liars. Every hour I would call them and they would give me another eta. It would always end in 28 or 27 after the hour. The 4th time I called to tell them not to come and that they were fired. They must be low ballers for all the insurance companies use them. They just overbook and do what they can. Meanwhile we the people are just supposed to wait around all day for them to come. Thank god I was not waiting on the side of a road for these creeps to show up. read more

If I could I would not have given this company any stars. My husband's 65 VW Beetle decided to stop running in the middle of the northbound tunnel on hwy 99, or Aurora Ave. Which ever you prefer. WDOT has cameras in there. One of the tow trucks from the job site was able to get to him and tow him out. This is where the fun begins. I called our insurance (Progressive), who contrated out to Platinum Towing. Many phone calls to the tow yard and our insurance, someone finally showed up, 6 hours later only because there was a shift change. My husband was towed to WDOT North Tunnel Operations office. It has an actual adress. It's not like he was in place that was hard to find. I started making phone calls. The towing company said that someone already went out there and was driving around and was unable to find him. Here's my question. Why in the hell wasn't anyone notified of this. I had to call them to get the info. The woman I spoke with acted very nonchalant about it. Like this was something that happened all the time. Finally around 8:15 I called Progressive again and spoke to a customer service agent named, Heather. Let me tell you.....she was so helpful getting me to the right people to speak with. Tomorrow the manager for roadside assistance will be calling to straighten this bullcrap out. read more

My car broke down Saturday morning. Due to location, spd had it towed t to lincoln towing. Fast forward to waiting SIX, yes six hours for Platinum Towing to get it from Lincoln. I have to use them as they are the only provider State Farm provides for their claims. It is now Tuesday afternoon and the mechanic still does not have my car ! Two plus days to get from Tukwila to Seattle read more

Not only did it take longer than the time specified to even be picked up they dropped my vehicle at the wrong place in the wrong city. They had to store my vehicle due to it being a Sunday with no shop open. After 5 calls to the tow company and 3 with insurance to verify the location again I'm still hours out until i know where my vehicle is. The tow company said the location wasn't specified. And the body shop they dropped it at wanted to charge a storing fee for my vehicle to sit there!! Being from out of town this is a major inconvenience and they need to do their job correctly . read more

Thank you Kevin! My car wouldn't start after work around 5:30 pm tonight at the Park and Ride. So disappointing. I'll called my insurance company and they connected me with Platinum Towing. They said it would be about an hour +, however, it was just under an hour that Kevin showed up with his tow truck. I had already made a call to my car dealership thinking my car may need to be towed there. Luckily, after about 3 try's the motor turned over and the car started. While waiting for the tow truck driver to show up, I was trying to apply for Uber to get myself home, if he had to take my car to the dealer. No such luck! The Uber message said I needed WiFi to get the App. I told Kevin the driver, about my Uber App attempt and his response was, don't worry, I won't leave you stranded. Yes, he said he would follow me home to be safe just in case the car stalled on the way. That was excellent customer service, over and above! All is well and I made it home safely and before dark. I would recommend Platinum Towing for any future car problems and towing needs. They treated me very with professionalism and follow-thru from the time I made the phone connection. Thanks again Kevin! read more

Ah, my first flat tire! I have roadside assistance through my car insurance (Progressive), so I called Progressive to get help with my flat tire. Platinum Towing was dispatched to my house and arrived within 60-70 minutes (at rush hour no less)...roughly 15 minutes later than the time that I was originally quoted. Hyun was professional and quick. I asked if I could watch him change the tire since I didn't know how to do it myself, and he said sure! He even had me take out my jack (not nearly as nice as the professional one he had) and showed me how to use it in case I was ever stranded. I'm shocked by the bad reviews on here. I had such a great experience...I just hope I don't need to call them again anytime soon! read more

A bit late to pick me up but after that, everything was great! Driver, Happy, was definitely happy and fun to chat with k the drive. They dropped me off exactly where I wanted and offered to drive me home. Thanks for rescuing me! read more

Looped them in via insurance but they never arrived :(. Cancelled after waiting for over an hour

Writing this as my fiancé is stranded at work for over 4 hours. The company was called to help put a spare on the car but they didn't have the right equipment. So, they left. The place they needed to take the car to closed in the THREE HOURS he was waiting, so dispatch said he had to "reorder" the tow because of a route change. This company is the one our insurance roadside assistance uses. When I spoke to my agent directly, she said "do not call the 1-800 roadside assistance number, it's always a fiasco." Call a tow directly and take your chances that you will be reimbursed. Even the tow companies he called said that Platinum SUCKS! He keeps waiting for them cuz they keep saying it will be "30 minutes." He's a guy, won't take my word to call another tow that is "an hour away." DO NOT EVER USE PLATINUM TOWING!!!! read more

Horrible experience, Do NOT use this company! Long story but worth reading if you are thinking of using them. Had a car towed late on a Saturday night, auto shop was closed so was told $65 storage fee, asked to have it towed to my place but said I wasn't covered for 2nd Tow through roadside assistance so agreed to pay $65. Well of course none of the auto shops were open until Monday AM so called first thing to arrange to have it towed and gave them card info over phone, the guy asked how many days it was there but never said the total so I was curious and checked...$214+. Called back and asked why I was charged that much when I was told $65, he said it was $65 per day (I was never told that) I was pretty upset as the car hadn't gotten to their lot until after 11PM Saturday and none of the shops were open Monday morning when I called but was still charged 2 full days for those days. He said I could take it up with my insurance to see if they would reimburse me. 2 hours later after bouncing between tow platinum, my insurance and 3rd party roadside assistance company I finally have someone file a claim because I don't think I should have been charged that much and would have been cheaper to pay for a 2nd tow, meanwhile she finds out that my car hasn't even been towed yet, they dispatched to where it was originally towed from! She calls them up and said they didn't know what she was talking about for a while but finally figured it out and said it will be 2 hours before they can have it picked up from their own lot. About 4 hours later I realize I haven't heard from auto shop yet and call them, they JUST got the car but the driver says he doesn't have the key to the car and never received it...I call them up, get hung up on, call back and after being put on hold for 10 minutes they finally tell me the driver had the key in his pocket and is heading back. About 30 minutes later the auto shop calls and said the driver gave them a key but told them it doesn't work but left it anyways, after talking to them I determined it was definitely not my key and cannot begin to comprehend why this guy left this key that was clearly not to my car. So I call the tow company back to figured out what the **** happened to my key, put on hold 15 minutes and nobody has a clue where it is, told the manager is "busy" and then told the manager will be in at 5PM and I make it VERY clear he needs to call me when he gets in. 5 comes and goes with no call, big surprise! I call up at 7PM and the guy I talked to said it wasn't towed on Saturday cause he was the only one working but says the owner of the company must have towed it. He says he will go look for the key and call back and does 20-30 minutes later after FINALLY finding the key and says he will personally drop it off when he gets a call near the shop and will call me when he does. I thought this company had finally found it's saving grace but when I called the auto shop in the morning, they still did not have the key. I call up Platinum again to see what happened, they still have the key there but the guy says they will take it there, I told him I want to know when it will get there because I am tired of hearing it will get done because here we are 24 hours later and my car still hasn't even been looked at. He says it will be 2-3 hours so I said I will just come get it (just started my week of vacation and am an hour and a half away) and he is all too happy to go with that option. So I drive 50-60 miles to pick up a key that needed to be delivered half an hour from their office. The guy there apologized and said it never would have happened if he had been working yesterday, I told him that is great and all but here we are with me standing in his office to pick up a key that should have been delivered more than 24 hours earlier. Everybody was nice enough but nice doesn't cut it when you have a customer driving 3 hours total to do your job, nobody could figure out what was going on, nightmare of a company, if your insurance subs out to them for roadside assistance demand a different company, DO NOT USE! read more

My dealership used this towing company to tow my car from where it had broken down to the dealership. Platinum Towing was called for dispatch at approx. 1:00 and did not arrive until 3:15. I did not receive a notification text from Platinum that they were en route until 2:15. If you have a choice DO NOT use this company. You will be stranded for hours waiting for their arrival. The ONLY positive aspect about my experience was the driver. He was wonderful - friendly, helpful and attentive. read more

Our battery died at Target and our roadside assistance sent this company, located in South Seattle, to where we were in North Seattle. That was the first problem, although I should blame the roadside assistance people for that. They told us they would be 45 minutes. I called several times, and each time it was "just 15 minutes more." It took TWO HOURS. I wish they would have told me how long it would take, as I would have made another arrangement. I had three young kids with me on a very hot day-thankfully we were able to sit in Target. This company needs to work on their customer service. read more

I've only had a few experiences getting my car towed over the years but I can say that this was far and above the best experience I've ever had. The gentleman from Platinum Towing who assisted me last night was just that - a complete gentleman. He was extremely professional and polite and handled my car carefully and with the most modern truck and towing equipment I've ever seen. I was really impressed that he was able to remove my car from a mall parking lot without damaging anything and protecting my wheel from the extremely flat tire I was greeted to when attempting to leave Bel-Square. He was methodical and careful yet worked quickly so that my husband and I could be on our way. I wouldn't hesitate to call Platinum Towing the next time that I or anyone in my family might need help. I appreciate knowing that there are service professionals in the auto industry who still care about their customers!! My Porsche Boxster and I thank you!! read more

Platinum Towing - Getting a flat tire = no fun. Getting towed by Platinum Towing = turned a bummer of an evening into something positive! - Towing Near Me - Seattle, Washington

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We called to have a jump for a dead battery. They told us it would be 50 minutes. 2 hours and 4 phone calls later, I called someone else. We were in the worst part of town and it was getting dark. Unbelievable. Is it possible to give them 0 stars? read more

Horrible service, I will never use this company again. I waited over an hour only for them to tell me 15 more minutes then tell me again 15 more minutes then tell me it will be another hour. I just cancelled them use somebody else and they were here in 10 minutes. read more

Wow how to start. In my 35 years of being a car mechanic this is by far the worst towing company experience I have had. To start, I receive a call from a dispatcher telling me he had a customer's car to send to me, I had to repeat my shops address over dozen times! He seemed very confused and not focused on listening. . Having done that I was told the vehicle would arrive around 12. At 1.30, I receive a call from there tow truck driver who informed me that he was here and was ready to pick up my car and why was I not there! He was both short, rude and also seemed confused on the phone. I informed him that I was the shop that was waiting for the car and that I was not impressed with their towing service. There driver responded with I don't Give a @#%%$ about what you think! So I did the only thing that I thought would be appropriate and hung up! The car arrives 1 hour latter and the driver intentionally dropped the car off blocking a neighbor's shop entrance. The first word he said to me was" Oh you are the asshole" ... Well have fun working on this piece of #$%&**... and he used some other colorful words Wow! I am not sure where Platinum Towing gets there drivers ,are they Ex Cons? . This tow truck driver was very intimidating and had all the markings of thug. I could not even check the condition of the car and if it had been damaged by the tow. The driver just blasted away driving like a maniac! I contacted the tow company asking to speak with a supervisor and I have not heard back! I will not do business with this company and would recommend that no one does! read more

Tow truck driver stole everything out of my car. This was back in November and I'm still dealing with things because of it.

Where do I even start? My insurance company uses these guys so I had no choice in the matter. They told me an hour. Two and a half hours later, nothing. I called twice, first time they told me it would be 20 minutes. Second time they told me they'd have their driver call me, but he never did. I'm actually still sitting here waiting for these clowns to show up and do their job. I've wasted basically my whole day waiting for a simple tow. Don't ever use these guys if you have a choice. read more

Arrived two hours late and without jumper cables or any method of starting our car. Then was supposed to come back and never did. The dispatcher was rude and then stated complaining about how hard she is working for us. The next company came in 20 minutes at 10pm and Tom away our car in a matter of minutes. read more

I would say they have a horrible service if, in fact, they have done some service to me. I had a problem with my car, and Toyota Roadside Assistance designated Platinum Tow to assist. I received a message saying that the tow would arrive within 120 minutes, however, 90 minutes after my request, the provider was not even on the way. I contacted the Toyota roadside assistance again, and they said the tow truck would arrive 15 minutes late. After another 45 minutes, I had to move my car from the parking lot from where I was because the store was closing. I contacted Platinum tow directly, and the attendant told me that they were "super busy" and that the tow could arrive any minute, this could happen in 4 minutes or 1 hour. Unacceptable! I was with my elderly mother and my daughter in the car, waiting for a service that was not being free and I went through all this stressfully embarrassing situation. I ended up canceling the service; I used the repairing kit that was in the car and drove home. Inconceivable to understand how a renowned company like Toyota has partnered with companies that care little about being trustworthy or caring about their customers. read more

Zero stars if I could. Waited over 3 hours for a tow and the experience was exactly like several others on here except no truck EVER showed up. They should change their name from " Platinum Towing" to "Shitty Towing" . Or maybe "Turd Towing " . Worst company ever. Push your car home. It's probably quicker. read more

i saw a guy in this truck blowing through traffic on coal creek pkway. literally doing about 55 in a 35mph weaving in and out of traffic without a turn signal. seems like he might be trying to compensate for something?? read more

Initially set up with Platinum Towing through Honda Roadside Assistance to tow my car from my house to the Honda dealership for service. I scheduled a tow for between 6:00 and 6:30 because my service appointment was at 7:00. Their initial ETA was 6:55, meaning I would already be very late for my appointment, but I still waited. Around 7:05, they called me to tell me my destination was not open until 8:30 (EVEN THOUGH I HAVE AN APPOINTMENT AT 7). I tell her my appointment is at 7 and she says "no, here it says they don't open until 8:30. Because of that, we can get a truck out in another 35 minutes." Meaning they never sent a truck in the first place. I eventually cancelled both the tow and my service appointment, and made sure the next one I scheduled was NOT Platinum Towing. read more

tldr: I should have just called a towing company nearby instead of waiting for this company (potentially 4 hours) and reimburse the cost of towing through the insurance to save my time. (UPDATE: Insurance company reimbursed the cost of towing from my choice without a question.) Used insurance company's roadside assistance and was assigned with this company. After my submission of a request, I receive a text message ETA of 90 minutes. While I was near downtown, not in distant location, 90 minutes seem very long but I decided to wait. After 30 minutes of waiting, I receive a call from this company which says that ETA will actually be 4 hours from the time when they called. Obviously, I won't wait 4 hours and 30 minutes for a 2 mile towing near downtown location. I decided to call another 5 star towing company near my location and they came by in 10 minutes and towed my car. read more

Completely useless. First gave a one hour ETA, then 2hr 20min in, were still nowhere near and could not provide ETA. Cancelled.